Attach to Form 990 or 990-EZ.| Identifier | Return Reference | Explanation |
|---|---|---|
| F990_P01_S00_L01 | Form 990, Part I, Line 1 | Delta Dental of Arkansas' (Delta Dental) mission is to promote oral health and vision health in the state of Arkansas and to improve the awareness and education of the public on oral and vision health matters. It is Delta Dental's mission to be the leading force in the delivery, administration and marketing of quality dental and vision programs, and related services, responsive to the needs of purchaser, the patients, and member providers for the purpose of promoting dental and eyesight health for Arkansas. In fulfilling this mission, Delta Dental will maintain financial soundness and seek to grow through new product development and consideration of marketing opportunities consistent with our areas of expertise. Delta Dental is the state's largest dental benefits administrator serving Arkansas employers of all sizes as well as individuals. Delta Dental has the largest network of participating dentists. Nine out of ten Arkansas dentists are members of Delta Dental's network. In 2010, Delta Dental processed more than 2.3 million claims with an average turnaround time for paying claims of less than one calendar day. During the same period, our customer service center answered more than 605,000 phone calls with an average response rate of 12.8 seconds. On average 99.04% of customer calls are resolved on the first contact which results in an extremely high degree of customer satisfaction (consistently over 95%). In July 2011, the Delta Dental call center was certified as a "Center of Excellence" for the third year based on superior performance as measured by data from the Customer-Driven Quality at Purdue University in conjunction with Benchmark Portal. The Center for Customer-Driven Quality hosts a data mart of key performance metrics collected from thousands of call centers creating a worldwide source for best practice information for customer service, sales, collections and technical support call centers. Delta Dental's growth and efficiency in managing its organization allows the company to invest significant dollars in worthy causes. Over the last five years, we have donated more than $4.1 million to charitable programs throughout Arkansas. Delta Dental annually donates more than $500,000 to fund charity dental clinics throughout the state, purchase water fluoridation equipment for community water systems, endow scholarships for dentists, with other projects as described below. The Arkansas Mission of Mercy (ARMOM), sponsored by the Arkansas State Dental Association, is a two-day, free dental clinic that treats uninsured Arkansans each year. From the beginning, Delta Dental has been the major corporate sponsor donating $100,000 each year to ARMOM. Our combined efforts have resulted in the donation of over $4 million in care to over 8,200 patients over the past five years. In In 2008, Delta Dental, the Ronald McDonald House charities of Arkansas and Arkansas Children's Hospital began discussing the possibility of a mobile dental unit to provide services for children across Arknasas who did not have access to dental care. Those discussions resulted in a partnership between the three organizations launching Arkansas' first Ronald McDonald Care Mobile (RMCM). Its mission is to bring school-based dental care and oral health educational services to underserved children in central Arkansas. In February 2010, Arkansas received its second RMCM to help ensure underserved children in Northwest Arkansas receive the care they need. Between the two mobile clinics, over 1,100 children have been treated through over 2,800 appointments and have provided over $2.0 million of dental care - all at no cost to the patient or their family. |
| F990_P06_S0A_L03 | Form 990, Part VI, Section A, Line 3 | Investments are managed by Stephens Capital Management, Intrust and Wells Fargo within the defined parameters of Delta Dental's written investment policy, which is approved by the board of directors. |
| F990_P06_S0A_L06 | Form 990, Part VI, Section A, Line 6 | Yes, the organization has members. |
| F990_P06_S0A_L07a | Form 990, Part VI, Section A, Line 7a | Every dentist duly licensed under the laws of he state of Arkansas and whose license is valid may become a member of the company upon signing the applizable participation agreement and approval by the board of directors. Members elect the board of directrs annually. Each member receives one vote and may vote in perons or by proxy. Membership has the power to adopt the by-laws of the company so long as the by-laws do not conflict with the articles of incorporation or the laws of the state of Arkansas. Per its articles of incorporation, the company shall be operated solely on a nonprofit basis. No part of earning or profit, if any, shall be at any time paid or distributed to any members by any method provided that members of the corporation receive compensation for services actually performed. |
| F990_P06_S0B_L11a | Form 990, Part VI, Section B, Line 11a | Form 990 is reviewed by the Chief Financial Officer. The return is then presented to the full Board for review. |
| F990_P06_S0B_L12c | Form 990, Part VI, Section B, Line 12c | Each interested person shall sign an annual certification affirming (1) receipt of the conflict of interest, (2) the policy and code of conduct has been read and understood, (3) agreement to comply with the policy and code of conduct. In addition, interested parties shall be required to annually complete and file an annual disclosure statement within twenty-eight calendar days of request. Annual disclosure statements and any subsequent amendments are reviewed by the Governance Committee in conjunction with legal counsel and a report of disclosed conflicts are made to the company's Board of Directors. Periodic reviews are also performed to ensure the company operates in accordance with the conflict of interest policy. |
| F990_P06_S0B_L15 | Form 990, Part VI, Section B, Line 15 | The compensation of the organization's CEO is conducted annually by the Compensation and Retirement Committee. The Board of Directors and Compensation Committee approve a management compensation budget annually. Individual reviews are performed by the CEO annually. Delta Dental Compensation Committee engaged Johanson Group to prepare a compensation and benefits analysis for the company's executive team. This review includes the CEO, Senior Vice President and Vice President positions and their respective annual base salary compensation, incentive/bonus compensation, deferred compensation and benefits and how it compares to similar organizations. The firm reviewed the existing compensation/benefit plan structure for these positions and compares it to the market to ensure that the company is providing or will provide a total compensation/benefits package that meets the compensation philosophy and the strategic plan as determined and approved by the Delta Dental's Board of Directors. |
| F990_P06_S0C_L19 | Form 990, Part VI, Section C, Line 19 | Governing documents, conflict of interest policy, and financial statements available to the public upon request. |
| Software ID: | 10000077 |
| Software Version: | v1.00 |