Attach to Form 990 or Form 990-EZ.
See separate instructions.| (i) Name of supported organization |
(ii) EIN |
(iii) Type of organization (described on lines 1- 9 above or IRC section (see instructions)) |
(iv) Is the organization in col. (i) listed in your governing document? |
(v) Did you notify the organization in col. (i) of your support? |
(vi) Is the organization in col. (i) organized in the U.S.? |
(vii) Amount of support? |
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|---|---|---|---|---|---|---|---|---|---|
| Yes | No | Yes | No | Yes | No | ||||
| Total | |||||||||
| Calendar year(or fiscal year beginning in) | (a) 2006 | (b) 2007 | (c) 2008 | (d) 2009 | (e) 2010 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") .... | 5,886,500 | 8,847,719 | 8,671,457 | 9,336,156 | 11,296,754 | 44,038,586 |
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf....... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3.. | 5,886,500 | 8,847,719 | 8,671,457 | 9,336,156 | 11,296,754 | 44,038,586 |
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | ||||||
| 6 | Public Support. Subtract line 5 from line 4. | 44,038,586 | |||||
| Calendar year(or fiscal year beginning in) | (a) 2006 | (b) 2007 | (c) 2008 | (d) 2009 | (e) 2010 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | 5,886,500 | 8,847,719 | 8,671,457 | 9,336,156 | 11,296,754 | 44,038,586 |
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | 633,753 | 506,424 | 300,097 | 183,366 | 108,279 | 1,731,919 |
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | 6,539 | 8,227 | 8,532 | 17,752 | 17,311 | 58,361 |
| 10 | Other income. (Explain in Part IV.) Do not include gain or loss from the sale of capital assets.. | 3,058 | 769 | 3,827 | |||
| 11 | Total support (Add lines 7 through 10). | 45,832,693 | |||||






| Calendar year(or fiscal year beginning in) | (a) 2006 | (b) 2007 | (c) 2008 | (d) 2009 | (e) 2010 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose...... | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513.. | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 6 | Total. Add lines 1 through 5. | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons... | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public Support (Subtract line 7c from line 6.) | ||||||
| Calendar year (or fiscal year beginning in) | (a) 2006 | (b) 2007 | (c) 2008 | (d) 2009 | (e) 2010 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.) | ||||||
| 13 | Total support (Add lines 9, 10c, 11 and 12.). | ||||||




| Facts And Circumstances Test |
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| Explanation |
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| Software ID: | |
| Software Version: |
Attach to Form 990 or 990-EZ.| Identifier | Return Reference | Explanation |
|---|---|---|
| FORM 990, PART VI, SECTION B, LINE 11 | THE FORM 990, IN DRAFT, IS PRESENTED TO THE AUDIT COMMITTEE BY GOODWILL'S AUDITORS. ANY CHANGES SUGGESTED BY THE COMMITTEE ARE MADE AND A FINAL COPY IS PRESENTED TO EACH BOARD MEMBER AT THE NEXT SCHEDULED BOARD MEETING. UPON BOARD APPROVAL, THE FORM 990 IS FILED. | |
| FORM 990, PART VI, SECTION B, LINE 12C | AT GOODWILL'S OCTOBER BOARD MEETING, THE CONFLICT OF INTEREST POLICY IS PROVIDED TO EACH BOARD MEMBER. EACH BOARD MEMBER IS REQUIRED TO COMPLETE A CONFLICT OF INTEREST QUESTIONNAIRE AND SUBMIT IT TO THE CHIEF COMPLIANCE OFFICER. ALL COMPLETED QUESTIONNAIRES ARE REVIEWED BY THE AUDIT COMMITTEE TO DETERMINE WHETHER CONFLICTS OF INTEREST EXIST. THE CHIEF EXECUTIVE OFFICER, CHIEF COMPLIANCE OFFICER AND EXECUTIVE SECRETARY ARE RESPONSIBLE FOR ENSURING BOARD MEMBERS RECUSE THEMSELVES FROM VOTING WHEN APPROPRIATE. | |
| FORM 990, PART VI, SECTION B, LINE 15 | IN 2009, THE COMPENSATION COMMITTEE ENGAGED MERCER CONSULTING TO CONDUCT A COMPENSATION SURVEY FOR EACH EXECUTIVE POSITION. THE RESULTS FROM THAT SURVEY, ADJUSTED FOR INFLATION, WERE USED TO ENSURE COMPENSATION WAS IN LINE WITH THE SURVEY AND GOODWILL'S COMPENSATION PHILOSOPHY. THE COMPENSATION COMMITTEE IS SOLELY RESPONSIBLE FOR RECOMMENDING THE COMPENSATION OF THE CHIEF EXECUTIVE OFFICER. THE CHIEF EXECUTIVE OFFICER RECOMMENDS SALARY AND BONUS LEVELS FOR THE VICE PRESIDENTS TO THE COMPENSATION COMMITTEE FOR THEIR APPROVAL WITH CONSIDERATION GIVEN TO THE MERCER SURVEY. THE COMPENSATION COMMITTEE, DURING CLOSED SESSION, PRESENTS THEIR RECOMMENDATIONS TO THE BOARD OF DIRECTORS. THE BOARD OF DIRECTORS REVIEWS AND HAS FINAL VOTING AUTHORITY OF COMPENSATION LEVELS BASED ON THE RECOMMENDATIONS OF THE COMPENSATION COMMITTEE. | |
| FORM 990, PART VI, SECTION C, LINE 19 | THE GOVERNING DOCUMENTS, CONFLICT OF INTEREST POLICY, AND FINANCIAL STATEMENTS ARE AVAILABLE TO THE PUBLIC UPON REQUEST AT GOODWILL'S OFFICES LOCATED AT 2701 UNIVERSITY PARKWAY, WINSTON-SALEM, NC 27105. | |
| DESCRIPTION OF PROGRAM SERVICE ACCOMPLISHMENTS: | FORM 990, PAGE 2, LINES 4A, 4B, AND 4C | AT GOODWILL, WE BELIEVE THAT ALL PEOPLE, REGARDLESS OF SITUATION, SHOULD HAVE ACCESS TO MEANINGFUL EMPLOYMENT. EACH TIME YOU DONATE ITEMS TO GOODWILL OR SHOP IN OUR STORES, YOU ARE SUPPORTING TRAINING PROGRAMS THAT HELP PEOPLE WITH BARRIERS TO EMPLOYMENT TO FIND JOBS AND BECOME MORE SELF-SUFFICIENT. GOODWILL IS MANY THINGS. WE ARE A DONOR-DRIVEN AGENCY. WE ARE A SOCIAL ENTREPRENEUR. WE ARE A MAJOR RECYCLER OF TEXTILES, ELECTRONICS, AND OTHER MATERIALS. BUT MOST IMPORTANTLY, WE ARE A LEADER IN WORKFORCE DEVELOPMENT SERVICES. THROUGH CLASSES, TRAINING, AND WORK EXPERIENCE OFFERED AT OUR VARIOUS LOCATIONS, PEOPLE DEVELOP THE MARKETABLE SKILLS THEY NEED TO OBTAIN AND MAINTAIN MEANINGFUL EMPLOYMENT. MISSION ------- GOODWILL CREATES OPPORTUNITIES FOR PEOPLE TO ENHANCE THEIR LIVES THROUGH TRAINING, WORKFORCE DEVELOPMENT SERVICES AND COLLABORATION WITH OTHER COMMUNITY ORGANIZATIONS. HISTORY ------- GOODWILL WAS FOUNDED IN 1926 BY CENTENARY UNITED METHODIST CHURCH IN WINSTON-SALEM TO PROVIDE A MEANS OF EMPLOYMENT FOR THE COMMUNITY'S RESIDENTS WITH DISABILITIES. CLOTHING AND OTHER ITEMS WERE GATHERED FROM COMMUNITY MEMBERS AND THEN REPAIRED AND SOLD BY CITIZENS WITH DISABILITIES. OVER TIME, GOODWILL EXPANDED ITS MISSION TO INCLUDE INDIVIDUALS WITH SOCIOECONOMIC BARRIERS TO EMPLOYMENT. THE PHILOSOPHY OF "A HAND UP, NOT A HAND OUT" WAS THE IMPETUS FOR THE FOUNDING OF GOODWILL AND THE ORGANIZATION REMAINS COMMITTED TO THAT CONCEPT TODAY. ----------------------------------------------------------------------- PROGRAM SERVICES ---------------- GOODWILL IS A COMMUNITY-BASED ORGANIZATION OPEN TO SERVING ALL INDIVIDUALS SEEKING JOB TRAINING AND EDUCATION. THE ORGANIZATION PROVIDES A WIDE RANGE OF TRAINING, PLACEMENT AND WORKFORCE DEVELOPMENT SERVICES TO HELP PEOPLE DEVELOP THE SKILLS THEY NEED TO FIND JOBS AND BECOME MORE INDEPENDENT. THE PEOPLE GOODWILL SERVES COME FROM A BROAD RANGE OF BACKGROUNDS AND SITUATIONS. MANY PEOPLE ARE UNEMPLOYED OR UNDEREMPLOYED, WHILE OTHERS ARE SIMPLY WISHING TO GAIN ADDITIONAL TRAINING TO MOVE UP IN THEIR CURRENT INDUSTRY OR COMPANY. GOODWILL SERVES PEOPLE WITH PHYSICAL AND/OR DEVELOPMENTAL DISABILITIES AND ALSO THOSE WITH DIFFERENT BARRIERS TO EMPLOYMENT SUCH AS LACK OF EDUCATION, A CRIMINAL RECORD, OR NEED FOR TRAINING. WORKFORCE DEVELOPMENT SERVICES ------------------------------ GOODWILL'S WORKFORCE DEVELOPMENT PROGRAMS OFFER A WIDE RANGE OF TRAINING TO HELP PEOPLE DEVELOP THE SKILLS THEY NEED TO FIND JOBS AND BECOME MORE INDEPENDENT. SERVICES INCLUDE: > CAREER CONNECTIONS: OFFERS FREE, PERSONALIZED SERVICES TO ASSIST JOB SEEKERS INCLUDING: RESUME-WRITING ASSISTANCE, SKILLS ASSESSMENT, CAREER COUNSELING, ACCESS TO COMPUTERS AND HIGH-SPEED INTERNET, AND HELP WITH INTERVIEWING SKILLS AND PLACEMENT SERVICES. > PROFESSIONAL DRIVER TRAINING SCHOOL: OFFERED IN PARTNERSHIP WITH FUTURE TRUCKERS OF AMERICA, GIVES CLIENTS THE OPPORTUNITY TO EARN THEIR COMMERCIAL DRIVERS LICENSE AND IS COMMITTED TO THE HIGHEST QUALITY TRAINING STANDARDS BY INSTRUCTORS WITH DECADES OF PROFESSIONAL DRIVING EXPERIENCE. > E-LINK YOUTH PROGRAM: PROVIDES YEAR-ROUND EDUCATIONAL AND JOB READINESS/PLACEMENT SERVICES FOR LOW INCOME YOUTH (16 - 21) WITH BARRIERS TO SUCCESS. > PROJECT RE-ENTRY: PROVIDES TRANSITION SERVICES FOR EX-OFFENDERS RETURNING TO THE COMMUNITY AFTER SERVING ACTIVE PRISON SENTENCES. PROJECT REENTRY WORKS THROUGH A SYSTEM OF PRE- AND POST-RELEASE SERVICES THAT BEGIN WITH INMATES UP TO EIGHTEEN MONTHS PRIOR TO RELEASE. LONG-TERM SERVICES CONTINUE AFTER THE INMATES ARE RELEASED. GOODWILL PARTNERS WITH THE NORTHWEST PIEDMONT COUNCIL OF GOVERNMENTS AND THE DEPARTMENT OF CORRECTION TO OFFER EMPLOYMENT AND TRAINING SERVICES THAT HELP EX-OFFENDERS FIND JOBS AND BECOME PRODUCTIVE MEMBERS OF THE COMMUNITY. > EMPLOYMENT SERVICES: GOODWILL'S ULTIMATE GOAL IS FOR PEOPLE TO OBTAIN AND MAINTAIN MEANINGFUL EMPLOYMENT. OUR EMPLOYMENT SERVICES DEPARTMENT PLACES TRAINED PARTICIPANTS IN COMPETITIVE EMPLOYMENT AND, IN DOING SO, GIVES LOCAL BUSINESSES ACCESS TO DEPENDABLE EMPLOYEES WHO ARE WELL TRAINED AND WILLING TO LEARN. GOODWILL OFFERS INDIVIDUALS AN OPPORTUNITY TO PERFECT THEIR JOB SKILLS PRIOR TO EMPLOYMENT THROUGH A WIDE RANGE OF ACTIVITIES DESIGNED TO OFFER "REAL-LIFE" EXPERIENCE INCLUDING JOB COACHING, MOCK INTERVIEWS, INTERNSHIPS AND RESUME, APPLICATION AND JOB SEARCH ASSISTANCE. > SKILLS TRAINING: GOODWILL OFFERS A VARIETY OF SKILLS TRAINING CLASSES IN PARTNERSHIP WITH AREA COMMUNITY COLLEGES. THESE CLASSES OFFER THE SKILLS NECESSARY FOR JOBS IN SPECIFIC FIELDS SUCH AS HEALTHCARE, SKILLED TRADES, OFFICE TECHNOLOGY AND SERVICE INDUSTRIES. > YOUTH IN TRANSITION: GOODWILL IS THE LEAD AGENCY FOR THE YOUTH IN TRANSITION INITIATIVE, A COMPREHENSIVE COMMUNITY PLAN DESIGNED FOR YOUTH TRANSITIONING OUT OF FOSTER CARE. THE INITIATIVE REPRESENTS DIVERSE FORSYTH COUNTY INDIVIDUALS, ORGANIZATIONS, AND A YOUTH LEADERSHIP BOARD, COMPRISED OF PREVIOUS AND CURRENT FOSTER YOUTH, WHO WORKED TOGETHER TO RESEARCH EXISTING PROGRAMS, IDENTIFY SERVICE GAPS, AND BRING TOGETHER BENEFICIAL SERVICES. THE INITIATIVE WILL PROVIDE INDIVIDUALIZED SUPPORT IN AREAS INCLUDING FINANCIAL LITERACY, INDIVIDUAL DEVELOPMENT ACCOUNTS, HOUSING, EDUCATION, AND MENTORING. > YOUTH INTERVENTION: WORKING WITH YOUNG ADULTS ON AN INDIVIDUALIZED BASIS TO OFFER VOCATIONAL, EDUCATIONAL, LIFE SKILLS, AND FAMILY SUPPORT NEEDED TO SUCCESSFULLY TRANSITION FROM OR MINIMIZE THE INFLUENCE OF GANG LIFE. OUTCOMES -------- > IN 2010, GOODWILL SERVED 41,518 PEOPLE IN ITS EMPLOYMENT AND TRAINING PROGRAMS AND PLACED 5,513 PEOPLE INTO COMPETITIVE EMPLOYMENT. RETAIL OPERATIONS ----------------- GOODWILL OPERATES 35 RETAIL STORES AND 2 OUTLET STORES. DONATIONS FROM THE COMMUNITY OF CLOTHING, HOUSEHOLD ITEMS, TOYS, SHOES, FURNITURE AND ELECTRONICS ARE SORTED AND SOLD IN THE STORES TO UNDERWRITE GOODWILL'S EMPLOYMENT AND TRAINING PROGRAMS. THE MISSION OF GOODWILL IS AT THE CORE OF ALL THAT RETAIL EMPLOYEES DO. ALL STAFF UNDERSTAND THEIR ROLE IN MENTORING AND COACHING CLIENTS ASSIGNED TO RETAIL STORES FOR SERVICES. RETAIL OPERATIONS ALSO OFFER MANY WORKFORCE DEVELOPMENT OPPORTUNITIES INCLUDING: > EMPLOYING PEOPLE WITH DISABILITIES AND DISADVANTAGES. - 25% OF RETAIL EMPLOYEES HAVE DISADVANTAGING CONDITIONS. - 13% OF RETAIL EMPLOYEES HAVE PHYSICAL OR DEVELOPMENTAL DISABILITIES. > OFFERING WORKFORCE DEVELOPMENT TRAINING FOR GOODWILL CLIENTS (E.G. YOUTH INTERVENTION, E-LINK YOUTH PROGRAM, ADULT DAY VOCATIONAL PROGRAM, SUPPORTED EMPLOYMENT, CAREER CONNECTIONS). > OFFERING WORKFORCE DEVELOPMENT TRAINING FOR CLIENTS OF NUMEROUS LOCAL AND REGIONAL ORGANIZATIONS (E.G. DEPARTMENT OF SOCIAL SERVICES WORK FIRST PROGRAM, COUNCILS ON AGING, CROSBY SCHOLARS, VETERANS ADMINISTRATION). > PROVIDING CLASSROOM SPACE FOR SKILLS TRAINING PROGRAMS IN PARTNERSHIP WITH COMMUNITY COLLEGES (E.G. CALDWELL COMMUNITY COLLEGE AND TECHNICAL INSTITUTE, ROWAN COUNTY COMMUNITY COLLEGE, MITCHELL COMMUNITY COLLEGE). > OFFERING SERVICE OPPORTUNITIES FOR THE COURT AND PUBLIC SCHOOL SYSTEMS IN NORTHWEST NORTH CAROLINA (E.G. THOMASVILLE ALTERNATIVE TO SUSPENDING CHILDREN, HIGH SCHOOL OCCUPATIONAL COURSE OF STUDY PROGRAM). CONTRACT SERVICES ----------------- GOODWILL'S CONTRACT SERVICES DIVISION OPERATES AS A PROFESSIONAL OUTSOURCE FOR MANUFACTURERS AND BUSINESSES BY PROVIDING FULFILLMENT OF SPECIFIC CONTRACT WORK. OFFERING COST-EFFECTIVE SOLUTIONS TO SPACE AND LABOR ISSUES, GOODWILL ENABLES ITS CUSTOMERS TO OUTSOURCE ENTIRE PROCESSES OR ONE-TIME PROJECTS SO THEY CAN FOCUS ON THEIR CORE BUSINESS COMPETENCIES. GOODWILL CONTRACTS WITH NUMEROUS CUSTOMERS RANGING FROM SMALL LOCAL OPERATIONS TO FORTUNE 500 COMPANIES AND OFFERS A WIDE RANGE OF CAPABILITIES INCLUDING PACKAGING, ASSEMBLY AND SUBASSEMBLY, SORTING, SEWING, RETURNS PROCESSING, RECYCLING, FULFILLMENT AND COLLATING. CONTRACT SERVICES FULFILLS ITS CUSTOMER OBLIGATIONS BY PROVIDING EMPLOYMENT AND TRAINING OPPORTUNITIES FOR MANY OF THE PEOPLE GOODWILL SERVES. CONTRACT SERVICES UTILIZES CAREER CONNECTIONS (DISADVANTAGED) CLIENTS, DIVISION OF VOCATIONAL REHABILITATION, AND ADULT DAY VOCATIONAL PROGRAM (DISABLED) CLIENTS TO PERFORM THE CONTRACT WORK. EACH CLIENT WORKS WITH CONTRACT SERVICES STAFF AND A WORKFORCE DEVELOPMENT CASE MANAGER TO LEARN ESSENTIAL WORK SKILLS WHILE EARNING A PAYCHECK. THIRTY PERSONS WITH DISABILITIES ARE EMPLOYED BY THE CONTRACTS DIVISION TO PERFORM SEWING WORK AT THE WINSTON-SALEM AND ASHEVILLE INDUSTRIES FOR THE BLIND. IN 2010, 405 CLIENTS WERE SERVED IN THE CONTRACT SERVICES DIVISION. |
| --------------------------------------------------------------------------- | STRATEGIC PARTNERSHIPS ---------------------- GOODWILL MAINTAINS NUMEROUS PARTNERSHIPS AND CONSIDERS THESE PARTNERSHIPS VITAL TO ITS SUCCESS. THE PARTNERSHIPS WITH COMMUNITY-BASED ORGANIZATIONS INCLUDE: DEPARTMENTS OF SOCIAL SERVICES; NC DIVISION OF VOCATIONAL REHABILITATION; DIVISION OF MENTAL HEALTH SERVICES; COMMUNITY COLLEGES; LOCAL WORKFORCE INVESTMENT BOARDS; UNITED WAY; CONSUMER CREDIT COUNSELING SERVICE; EXPERIMENT IN SELF-RELIANCE; FAMILY SERVICES WAYS TO WORK; SMART START; HABITAT FOR HUMANITY; THE HOUSING AUTHORITY OF WINSTON-SALEM; AND THE WORKING FAMILIES PARTNERSHIP. THROUGH THESE COLLABORATIONS, GOODWILL HAS BEEN ABLE TO EXPAND AND DEVELOP NEW SERVICES REGIONALLY. EXAMPLES INCLUDE THE DEVELOPMENT AND ADDITION OF SHORT TERM SKILLS TRAINING PROGRAMS, PROVIDING SITES FOR VITA (VOLUNTEER INCOME TAX ASSISTANCE) CLINICS, PROVIDING JOINT SERVICES FOR SPECIFIC POPULATIONS, EXCHANGE OF ON-SITE SERVICES BETWEEN AGENCIES, AND LEVERAGING RESOURCES INCLUDING PARTNERING WITH MISSION-SIMILAR AGENCIES IN SIX GRANT FUNDED PROJECTS. SPECIFIC EXAMPLES OF STRATEGIC COLLABORATIONS INCLUDE: > PROSPERITY CENTER: THE CAREER CONNECTIONS & PROSPERITY CENTER, A UNITED WAY "BREAKTHROUGH INITIATIVE" LED BY GOODWILL IN PARTNERSHIP WITH CONSUMER CREDIT COUNSELING SERVICE, FAMILY SERVICES "WAYS TO WORK" PROGRAM AND EXPERIMENT IN SELF-RELIANCE, HELPS FAMILIES AND INDIVIDUALS MOVE TOWARD GREATER ECONOMIC STABILITY, HIGHER EARNINGS AND HOME OWNERSHIP. > HABITAT DELUXE: A PARTNERSHIP WITH HABITAT FOR HUMANITY OF FORSYTH COUNTY DESIGNED FOR PROSPECTIVE AND CURRENT HABITAT HOMEOWNERS. THE PROGRAM PROVIDES SPECIALIZED CAREER ADVANCEMENT, EDUCATION, AND JOB TRAINING AND PLACEMENT SERVICES AIMED AT INCREASING YOUR EARNINGS. > COMMUNITY COLLEGES: PARTNERING WITH COMMUNITY COLLEGES ENABLES GOODWILL TO PROVIDE SKILLS TRAINING PROGRAMS IN A VARIETY OF FIELDS WHILE LEVERAGING RESOURCES OF THE COLLEGES TO INCREASE OUR IMPACT. TRAINING PROGRAMS INCLUDE SKILLED TRADES (MASONRY, HVAC, ELECTRICAL, SOFT CONSTRUCTION SKILLS, PLUMBING, WELDING, FORKLIFT); OFFICE TECHNOLOGY (MICROSOFT OFFICE APPLICATIONS, DATA ENTRY); HEALTHCARE (CERTIFIED NURSING, PHLEBOTOMY, PHARMACY TECHNICIAN, MEDICAL TERMINOLOGY AND CODING, ELECTRONIC MEDICAL RECORDS); HOUSEKEEPING; CUSTOMER SERVICE; GED; AND ESL (ENGLISH AS A SECOND LANGUAGE). > FUTURE TRUCKERS OF AMERICA: GOODWILL ESTABLISHED A PARTNERSHIP WITH FUTURE TRUCKERS OF AMERICA TO PROVIDE A PROFESSIONAL TRUCK DRIVER TRAINING PROGRAM IN FORSYTH COUNTY AND WILKES COUNTY WITH PLANS TO EXPAND THE PROGRAM REGIONALLY. STUDENTS SUCCESSFULLY COMPLETING THE FOUR-WEEK PROGRAM EARN THEIR CDL AND RECEIVE PLACEMENT SERVICES IN A GROWTH INDUSTRY WITH ANNUAL STARTING SALARIES AS HIGH AS $40,000. > OFFERED IN COLLABORATION WITH THE SECOND HARVEST FOOD BANK OF NORTHWEST NORTH CAROLINA. PROVIDES INSTRUCTION AND CERTIFICATION IN SERVSAFE SANITATION, BASIC CULINARY SKILLS, KNIFE SKILLS, KITCHEN SAFETY, MASS FOOD PRODUCTION AND "COOK CHILL" TECHNOLOGY. HANDS-ON TRAINING EXPERIENCE, A ONE-WEEK INTERNSHIP, AND JOB PLACEMENT ASSISTANCE ARE INCLUDED IN THIS 240 HOUR CURRICULUM. GRADUATES OF THIS PROGRAM ARE PREPARED TO SEEK EMPLOYMENT IN THE FOOD SERVICE AND HOSPITALITY INDUSTRIES. ----------------------------------------------------------------------- DELL RECONNECT: TECHNOLOGY RECYCLING WITH GOODWILL -------------------------------------------------- GOODWILL PARTNERS WITH COMPUTER MANUFACTURER DELL IN PROJECT RECONNECT, A COMPREHENSIVE ELECTRONICS RECOVERY, REUSE AND ENVIRONMENTALLY RESPONSIBLE RECYCLING PROGRAM FOR CONSUMERS. SINCE 2004, RECONNECT HAS DIVERTED 94 MILLION POUNDS OF COMPUTER EQUIPMENT FROM LANDFILLS ACROSS THE U.S. SAVING LOCAL GOVERNMENTS SIGNIFICANT DOLLARS AND MITIGATING HAZARDOUS WASTE ISSUES. THE RECONNECT COLLABORATION WORKS BECAUSE IT PAIRS THE STRENGTHS OF BOTH ORGANIZATIONS. GOODWILL HAS AN ESTABLISHED NETWORK OF DONATION LOCATIONS AND NEARLY A CENTURY OF EXPERIENCE WITH DONATED GOODS. DELL IS COMMITTED TO RESPONSIBLE CONSUMER RECYCLING PROGRAMS. THE SYNERGY CREATES A FREE AND CONVENIENT WAY FOR PEOPLE TO RECYCLE UNWANTED COMPUTERS AND INCREASES AWARENESS OF THE IMPORTANCE OF RESPONSIBLE RECYCLING. IT KEEPS THESE ELECTRONIC ITEMS OUT OF LANDFILLS, THUS REDUCING THE BURDEN ON LOCAL COMMUNITY GOVERNMENTS. IN ADDITION, RECONNECT CREATES "GREEN JOBS" WITH GOODWILL EMPLOYEES HANDLING THE COLLECTION AND SORTING OF EQUIPMENT. ----------------------------------------------------------------------- CARF ACCREDITATION ------------------ SINCE 1972, GOODWILL'S PROGRAMS HAVE BEEN ACCREDITED BY THE INTERNATIONAL COMMISSION ON ACCREDITATION OF REHABILITATION FACILITIES (CARF) EVERY THREE YEARS. CARF IS AN INDEPENDENT, NOT-FOR-PROFIT AGENCY PROMOTING QUALITY, VALUE, AND OPTIMAL OUTCOMES OF SERVICES THROUGH A CONSULTATIVE PROCESS THAT CENTERS ON ENHANCING THE LIVES OF THE PERSONS RECEIVING SERVICES. OUR CARF ACCREDITATION ENSURES THAT: > OUR PROGRAMS AND SERVICES ACTIVELY INVOLVE CONSUMERS IN SELECTING, PLANNING, AND USING SERVICES. > OUR PROGRAMS AND SERVICES HAVE MET CONSUMER-FOCUSED, STATE-OF-THE-ART NATIONAL STANDARDS OF PERFORMANCE. > OUR ORGANIZATION IS FOCUSED ON ASSISTING EACH CONSUMER IN ACHIEVING HIS OR HER CHOSEN GOALS AND OUTCOMES. IN OUR MOST RECENT CARF ACCREDITATION SURVEY, CONDUCTED IN 2008, GOODWILL WAS COMMENDED FOR DEMONSTRATING EXEMPLARY CONFORMANCE TO THE STANDARDS AS DOCUMENTED IN THE SURVEY REPORT: > "THE ORGANIZATION IS IMPLEMENTING A NEW MISSION STATEMENT THAT EMPHASIZES PARTNERSHIPS AND COLLABORATION WITH OTHER COMMUNITY AGENCIES. ITS EMPHASIS ON VARIOUS COMMUNITY PARTNERSHIPS IS EXCEPTIONAL. COOPERATIVE EFFORTS WITH THE COMMUNITY COLLEGES ARE EVIDENT. ADDITIONAL EXAMPLES INCLUDE THE URBAN LEAGUE, CRISIS CONTROL MINISTRY, AND THE CROSBY SCHOLARS COMMUNITY PARTNERSHIP. THESE PARTNERSHIPS HAVE BEEN INITIATED IN ORDER TO ENHANCE THE LIVES OF THE PEOPLE SERVED BY GOODWILL AND TO PROVIDE ADDITIONAL OPPORTUNITIES FOR COLLABORATIVE EFFORTS." > "THE BUSINESS ADVISORY MODEL ADOPTED BY THIS GOODWILL APPEARS TO BE INVOLVED, UNIQUE, AND EXCEPTIONALLY SUCCESSFUL. BUSINESS ADVISORY COUNCILS ARE TRADITIONALLY DIFFICULT TO FORM, CULTIVATE AND ENGAGE. GOODWILL HAS DEVELOPED EXCEPTIONAL COUNCILS, SOME OF WHICH HAVE BEEN FORMED ALONG INDUSTRY LINES SUCH AS OFFICE TECHNOLOGY, HEALTH SERVICES, AND SERVICE INDUSTRY THAT PROMOTE RELATIONSHIP BUILDING THROUGHOUT THE RESPECTIVE COMMUNITIES. THESE RELATIONSHIPS ALLOW ACCESS TO INFORMATION REGARDING EMPLOYMENT OPPORTUNITIES THAT CAN THEN BE EFFECTIVELY USED TO RAISE POTENTIAL EARNING LEVELS FOR INDIVIDUALS WHILE MEETING COMMUNITY NEEDS. THE ACTIVE, ENERGETIC BUSINESS ADVISORY COUNCILS ARE INSTRUMENTAL IN ENHANCING EMPLOYMENT SERVICES OFFERED. THE KNOWLEDGE AND EXPERTISE THE COMMUNITY LEADERS BRING TO THE COUNCILS NOT ONLY STRENGTHEN THE QUALITY OF SERVICES, BUT ALSO PROVIDE AN EXTENSIVE NETWORK LEADING TO ADDITIONAL JOB OPPORTUNITIES FOR PERSONS SERVED." GOODWILL WAS ALSO COMMENDED BY CARF FOR ITS STRENGTH IN HAVING "A BOARD OF DIRECTORS THAT IS DEDICATED, DIVERSE, AND ENGAGED THROUGH AN ACTIVE COMMITTEE STRUCTURE. PARTICIPATION IS REQUIRED ON AT LEAST ONE OF THE COMMITTEES; I.E., EXECUTIVE, RECRUITMENT, WORKFORCE DEVELOPMENT, FINANCE, AUDIT, CONTRACT SERVICES, PERSONNEL, AND MARKETING. SENIOR STAFF MEMBERS PRESENT AT EACH BOARD MEETING IN CONJUNCTION WITH THEIR RESPECTIVE BOARD COMMITTEE(S)." ----------------------------------------------------------------------- ENVIRONMENTAL IMPACT -------------------- GOODWILL OFFERS DONORS A WAY TO DISPOSE OF THEIR UNWANTED ITEMS WHILE HELPING THEIR COMMUNITY AND THE ENVIRONMENT. IN 2010 ALONE, 37 MILLION POUNDS OF UNWANTED ITEMS WERE RECYCLED AS A RESULT OF GOODWILL'S RETAIL OPERATIONS. THROUGH EFFICIENT AND RESPONSIBLE PROCESSING, 100% OF POST-CONSUMER ELECTRONICS AND 99.5% OF DONATED TEXTILES ARE SOLD OR RECYCLED. THESE AMOUNTS GREATLY REDUCE THE COST BURDEN ON LOCAL GOVERNMENTS. IN 2008, GOODWILL OPENED ITS WHITAKER REGIONAL OPERATIONS CENTER IN WINSTON-SALEM. THIS FACILITY WAS DESIGNED TO THE US GREEN BUILDING COUNCIL'S STRINGENT LEED (LEADERSHIP IN ENERGY AND ENVIRONMENTAL DESIGN) STANDARDS AND RECENTLY BECAME LEED CERTIFIED. LEED CERTIFICATION IS THE NATIONAL BENCHMARK FOR HIGH PERFORMANCE GREEN BUILDINGS. THROUGHOUT THE PLANNING AND DESIGNING OF THE CENTER, GOODWILL'S GOALS WERE TO REDUCE ITS PULL ON LOCAL RESOURCES THROUGH REDUCED ENERGY AND WATER CONSUMPTION, TO IMPROVE THE FACILITY FOR THE WORKER AND CUSTOMER AND TO REDUCE THE ORGANIZATION'S AFFECT ON THE ENVIRONMENT. SINCE THE COMPLETION OF THE REGIONAL OPERATIONS CENTER, GOODWILL HAS BUILT THREE ADDITIONAL FACILITIES TO LEED STANDARDS. GOODWILL HAS BEEN IN THE RECYCLING BUSINESS FOR NEARLY 100 YEARS; GREEN CONSTRUCTION IS A NATURAL EXTENSION OF IT. | |
| --------------------------------------------------------------------------- | HONORS & RECOGNITION -------------------- > JOEL A. WESTON JR. MEMORIAL AWARD: PRESENTED BY THE UNITED WAY AND THE JOEL WESTON MEMORIAL FUND TO HONOR NONPROFIT HEALTH AND HUMAN-SERVICE AGENCIES THAT DEMONSTRATE ORGANIZATIONAL EXCELLENCE. >FAMILY STRENGHTENING AWARD: PRESENTED BY THE ANNIE E. CASEY FOUNDATION FOR SERVICES GOODWILL PROVIDES TO CLIENTS, BENEFITS GOODWILL OFFERS TO EMPLOYEES AND FOR "OUTSTANDING WORK CREATING HOPE AND OPENING THE DOOR TO REAL OPPORTUNITIES FOR FAMILIES." > WATKINS AWARD FOR EXCELLENCE IN MISSION ADVANCEMENT: PRESENTED BY GOODWILL INDUSTRIES INTERNATIONAL FOR INNOVATIVE CONTRIBUTIONS TO THE ADVANCEMENT OF GOODWILL'S MISSION AND EXPANSION OF SERVICES. > P.J. TREVETHAN AWARD: PRESENTED BY GOODWILL INDUSTRIES INTERNATIONAL RECOGNIZING THE GOODWILL CHAPTER WHICH HAS MADE OUTSTANDING CONTRIBUTIONS TO THE TRAINING OF ITS PERSONNEL AND ENSURING THAT LEARNING REMAINS A CONSTANT PART OF THEIR PERSONAL AND PROFESSIONAL GROWTH. > KENNETH KING AWARD: PRESENTED TO BILLY G. WHITAKER, FORMER PRESIDENT OF GOODWILL INDUSTRIES OF NW NC, BY GOODWILL INDUSTRIES INTERNATIONAL. THE PRESTIGIOUS KING AWARD IS PRESENTED TO A GOODWILL EXECUTIVE IN RECOGNITION OF OUTSTANDING MANAGEMENT ABILITIES AND ACCOMPLISHMENTS. THE AWARD RECOGNIZES A CEO WHOSE PERFORMANCE CONSISTENTLY DEMONSTRATES STRONG ORGANIZATIONAL IMPACT RELATED TO MISSION, EXCELLENCE AND SUSTAINABILITY. > SPECIAL ENVIRONMENTAL AWARD: PRESENTED BY THE FORSYTH COUNTY ENVIRONMENTAL BOARD, FOR GOODWILL'S COMPUTER RECYCLING PROGRAM WHICH SIGNIFICANTLY REDUCES ADVERSE ENVIRONMENTAL IMPACTS, PROVIDES RESIDENTS A NO-COST RESPONSIBLE WAY TO RECYCLE UNWANTED ELECTRONICS AND SUPPORTS JOB TRAINING AND PLACEMENT SERVICES IN THE COMMUNITY. > CFO OF THE YEAR AWARD: PRESENTED BY THE BUSINESS JOURNAL OF THE GREATER TRIAD AREA, BASED ON EXCELLENCE IN THE FOLLOWING AREAS: BUSINESS LEADERSHIP, CONTRIBUTION TO THE COMPANY'S REPUTATION AND SUCCESS, COMMUNITY INVOLVEMENT, STRATEGIC INITIATIVES, ADHERENCE TO BUSINESS ETHICS, AND TURNAROUND SUCCESS. |
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