Department of the Treasury Internal Revenue Service
Public Charity Status and Public Support
Complete if the organization is a section 501(c)(3) organization or a section
4947(a)(1) nonexempt charitable trust.
Attach to Form 990 or Form 990-EZ. See separate instructions.
OMB No. 1545-0047
2011
Open to Public Inspection
Name of the organization
TEXAS GUARANTEED STUDENT LOAN CORP
Employer identification number
74-2094204
Part I
Reason for Public Charity Status
(All organizations must complete this part.) See instructions
The organization is not a private foundation because it is: (For lines 1 through 11, check only one box.)
1
2
3
4
5
section 170(b)(1)(A)(iv). (Complete Part II.)
6
7
8
9
receipts from activities related to its exempt functions—subject to certain exceptions, and (2) no more than 331/3% of
its support from gross investment income and unrelated business taxable income (less section 511 tax) from businesses
acquired by the organization after June 30, 1975. See section 509(a)(2). (Complete Part III.)
10
11
e
By checking this box, I certify that the organization is not controlled directly or indirectly by one or more disqualified persons other than foundation managers and other than one or more publicly supported organizations described in section 509(a)(1) or section 509(a)(2).
f
If the organization received a written determination from the IRS that it is a Type I, Type II or Type III supporting organization, check this box
..................................................
g
Since August 17, 2006, has the organization accepted any gift or contribution from any of the following persons?
(i) a person who directly or indirectly controls, either alone or together with persons described in (ii)
Yes
No
and (iii) below, the governing body of the the supported organization?
................
11g(i)
(ii)
a family member of a person described in (i) above?
......................
11g(ii)
(iii)
a 35% controlled entity of a person described in (i) or (ii) above?
................
11g(iii)
h
Provide the following information about the supported organization(s).
(i) Name of supported organization
(ii) EIN
(iii) Type of organization (described on lines 1- 9 above or IRC section (see instructions))
(iv) Is the organization in col. (i) listed in your governing document?
(v) Did you notify the organization in col. (i) of your support?
(vi) Is the organization in col. (i) organized in the U.S.?
(vii) Amount of support?
Yes
No
Yes
No
Yes
No
Total
For Paperwork Reduction Act Notice, see the Instructions for Form 990.
Cat. No. 11285F
Schedule A (Form 990 or 990-EZ) 2011
Schedule A (Form 990 or 990-EZ) 2011
Page 2
Part II
Support Schedule for Organizations Described in IRC 170(b)(1)(A)(iv) and 170(b)(1)(A)(vi) (Complete only if you checked the box on line 5, 7, or 8 of Part I or if the
organization failed to qualify under Part III. If the organization fails to
qualify under the tests listed below, please complete Part III.)
Section A. Public Support
Calendar year(or fiscal year beginning in)
(a) 2007
(b) 2008
(c) 2009
(d) 2010
(e) 2011
(f) Total
1
Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") ....
133,020,788
117,767,682
132,728,600
114,076,833
230,031,273
727,625,176
2
Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.......
3
The value of services or facilities furnished by a governmental unit to the organization without charge..
4
Total. Add lines 1 through 3..
133,020,788
117,767,682
132,728,600
114,076,833
230,031,273
727,625,176
5
The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included
on line 1 that exceeds 2% of the amount shown on line 11, column (f)..
6
Public Support. Subtract line 5 from line 4.
727,625,176
Section B. Total Support
Calendar year(or fiscal year beginning in)
(a) 2007
(b) 2008
(c) 2009
(d) 2010
(e) 2011
(f) Total
7
Amounts from line 4..
133,020,788
117,767,682
132,728,600
114,076,833
230,031,273
727,625,176
8
Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources..
28,558,446
25,609,451
23,395,341
24,570,213
22,472,348
124,605,799
9
Net income from unrelated business activities, whether or not the business is regularly carried on..
9,706
13,591
13,151
36,448
10
Other income. (Explain in Part IV.) Do not include gain or loss from the sale of capital assets..
293,801
280,369
105,715
207,904
13,132
900,921
11
Total support (Add lines 7 through 10).
853,168,344
12
Gross receipts from related activities, etc. (See instructions.)
..................
12
203,648,914
13
First Five Years
If the Form 990 is for the organization's first, second, third, fourth, or fifth tax year as a 501(c)(3) organization,
check this box and stop here..........................................
Section C. Computation of Public Support Percentage
14
Public Support Percentage for 2010 (line 6 column (f) divided by line 11 column (f))
.........
14
85.285 %
15
Public Support Percentage for 2009 Schedule A, Part II, line 14
...............
15
84.462 %
16a
33 1/3% support test—2011.
If the organization did not check the box on line 13, and line 14 is 33 1/3% or more, check this box
and stop here. The organization qualifies as a publicly supported organization
......................
b
33 1/3% support test—2010.
If the organization did not check the box on line 13 or 16a, and line 15 is 33 1/3% or more, check this
box and stop here. The organization qualifies as a publicly supported organization
.....................
17a
10%-facts-and-circumstances test—2011.
If the organization did not check a box on line 13, 16a, or 16b and line 14
is 10% or more, and if the organization meets the "facts and circumstances" test, check this box and stop here. Explain
in Part IV how the organization meets the "facts and circumstances" test. The organization qualifies as a publicly supported
organization
..................................................
b
10%-facts-and-circumstances test—2010.
If the organization did not check a box on line 13, 16a, 16b, or 17a and line
15 is 10% or more, and if the organization meets the "facts and circumstances" test, check this box and stop here.
Explain in Part IV how the organization meets the "facts and circumstances" test. The organization qualifies as a publicly supported organization
..............................................
18
Private Foundation
If the organization did not check a box on line 13, 16a, 16b, 17a or 17b, check this box and see
instructions
...................................................
Schedule A (Form 990 or 990-EZ) 2011
Schedule A (Form 990 or 990-EZ) 2011
Page 3
Part III
Support Schedule for Organizations Described in IRC 509(a)(2) (Complete only if you checked the box on line 9 of Part I or if the organization
failed to qualify under Part II. If the organization fails to qualify under
the tests listed below, please complete Part II.)
Section A. Public Support
Calendar year(or fiscal year beginning in)
(a) 2007
(b) 2008
(c) 2009
(d) 2010
(e) 2011
(f) Total
1
Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") .
2
Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose......
3
Gross receipts from activities that are not an unrelated trade or business under section 513..
4
Tax revenues levied for the organization's benefit and either paid to or expended on its behalf...
5
The value of services or facilities furnished by a governmental unit to the organization without charge..
6
Total. Add lines 1 through 5.
7a
Amounts included on lines 1, 2, and 3 received from disqualified persons...
b
Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year.
c
Add lines 7a and 7b..
8
Public Support (Subtract line 7c from line 6.)
Section B. Total Support
Calendar year (or fiscal year beginning in)
(a) 2007
(b) 2008
(c) 2009
(d) 2010
(e) 2011
(f) Total
9
Amounts from line 6...
10a
Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources..
b
Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975.
c
Add lines 10a and 10b.
11
Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on.
12
Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.)
13
Total support (Add lines 9, 10c, 11 and 12.).
14
First Five Years
If the Form 990 is for the organization's first, second, third, fourth, or fifth tax year as a 501(c)(3) organization,
check this box and stop here.............................................
Section C. Computation of Public Support Percentage
15
Public Support Percentage for 2011 (line 8 column (f) divided by line 13 column (f))
.........
15
16
Public support percentage from 2010 Schedule A, Part III, line 15
...............
16
Section D. Computation of Investment Income Percentage
17
Investment income percentage for 2011 (line 10c column (f) divided by line 13 column (f))
......
17
18
Investment income percentage from 2010 Schedule A, Part III, line 17
.............
18
19a
33 1/3% support tests—2011.
If the organization did not check the box on line 14, and line 15 is more than 33 1/3% and line 17 is not more than 33 1/3%, check this box and stop here. The organization qualifies as a publicly supported organization
..........
b
33 1/3% support tests—2010.
If the organization did not check a box on line 14 or line 19a, and line 16 is more than 33 1/3% and line 18 is not more than 33 1/3%, check this box and stop here. The organization qualifies as a publicly supported organization
....
20
Private Foundation
If the organization did not check a box on line 14, 19a or 19b, check this box and see instructions
.....
Schedule A (Form 990 or 990-EZ) 2011
Schedule A (Form 990 or 990-EZ) 2011
Page 4
Part IV
Supplemental Information.
Supplemental Information. Complete this part to provide the explanation required by Part II, line 10; Part II, line 17a or 17b; or Part III, line 12. Also complete this part for any additional information. (See instructions).
Facts And Circumstances Test
Explanation
Schedule A (Form 990 or 990-EZ) 2011
Additional Data
Software ID:
Software Version:
-
TIN:
SCHEDULE O (Form 990 or 990-EZ)
Department of the Treasury Internal Revenue Service
Supplemental Information to Form 990 or 990-EZ
Complete to provide information for responses to specific questions on
Form 990 or to provide any additional information.
Attach to Form 990 or 990-EZ.
OMB No. 1545-0047
2011
Open to Public Inspection
Name of the organization
TEXAS GUARANTEED STUDENT LOAN CORP
Employer identification number
74-2094204
Identifier
Return Reference
Explanation
GENERAL STATEMENT 1
FORM 990, PART III, MISSION STATEMENT
"TO BE THE PREMIER SOURCE OF INFORMATION, FINANCING AND ASSISTANCE TO HELP ALL FAMILIES AND STUDENTS REALIZE THEIR EDUCATION AND CAREER DREAMS." TEXAS GUARANTEED STUDENT LOAN CORP (TG) ADMINISTERS THE FEDERAL FAMILY LOAN PROGRAM (FFELP).
GENERAL STATEMENT 2
FORM 990, PART III, LINE 4A, 4B, 4C, & 4D, DESCRIPTION OF PROGRAM SERVICES
FORM 990, PART III, LINE 4A: CLAIMS - TG PROCESSES DEFAULT CLAIMS SUBMITTED BY LENDERS THAT HAVE BEEN UNSUCCESSFUL IN TRANSITIONING BORROWERS WITH DELINQUENT LOANS BACK INTO REPAYMENT. WHEN LENDERS MAKE CLAIMS ON TG-GUARANTEED LOANS, TG VERIFIES THE LENDERS COMPLIANCE WITH FFEL PROGRAM REQUIREMENTS, AND, IF VALID, MANAGES THE PURCHASE OF THE LOAN FROM THE LENDER, WHICH IS REINSURED BY THE FEDERAL GOVERNMENT. IT IS AT THAT TIME THAT THE LOAN ENTERS TG'S PORTFOLIO FOR COLLECTION ON BEHALF OF THE FEDERAL GOVERNMENT. IN FISCAL YEAR 2012, TG PROCESSED CLAIMS TOTALING APPROXIMATELY $884 MILLION. FORM 990, PART III, LINE 4B: COLLECTIONS - UPON DEFAULT CLAIM PAYMENT, TG IS STATUTORILY REQUIRED TO PURSUE COLLECTION EFFORTS ON BEHALF OF THE FEDERAL GOVERNMENT ON ALL TG-GUARANTEED STUDENT LOANS. WHILE THE TEAM'S CORE RESPONSIBILITY IS TO RECOVER TAXPAYER ASSETS, TG WORKS WITH BORROWERS TO FIND THE BEST OPTION FOR THEM IN RESOLVING THEIR DEFAULT. THE GOAL IS TO HELP THE BORROWER RETURN TO REPAYMENT IN A WAY THAT REPAIRS THEIR CREDIT. IN FY12, TG'S DEFAULT RECOVERY TEAM HELPED 27,300 BORROWERS RETURN TO REPAYMENT. OF THOSE, 40 PERCENT RETURNED THROUGH SUCH BENEFICIAL PROGRAMS AS REASONABLE AND AFFORDABLE REPAYMENT AND REHABILITATION, THE BEST SOLUTION FOR BORROWERS WITH DEFAULTED LOANS. IN FISCAL YEAR 2012, TG COLLECTED APPROXIMATELY $673 MILLION IN DEFAULTED STUDENT LOANS. FORM 990, PART III, LINE 4C: CUSTOMER SERVICE - WITH EXTENSIVE KNOWLEDGE OF BOTH FEDERAL AND TEXAS-BASED FINANCIAL AID, TG PROVIDES SERVICES TO ASSIST STUDENTS AND FAMILIES AT ALL STAGES IN THE HIGHER EDUCATION EXPERIENCE WHETHER CONSIDERING THE HIGHER EDUCATION PATH, ATTENDING COLLEGE, OR MANAGING LOAN REPAYMENT. TO ACCOMPLISH THIS, TG HAS PARTNERED WITH STATE AGENCIES TO PROMOTE THE VALUE OF HIGHER EDUCATION AND TO INFORM STUDENTS AND FAMILIES OF AVAILABLE FINANCIAL AID OPTIONS. TG IS AN ACTIVE PLAYER IN THE HIGHER EDUCATION COMMUNITY'S EFFORTS TO CLOSE THE GAPS IN STUDENT AWARENESS, PARTICIPATION AND SUCCESS. TG SERVES AS THE TEXAS FINANCIAL AID INFORMATION CENTER OR TFAIC, A RESOURCE TO TEXAS STUDENTS AND FAMILIES INTERESTED IN HIGHER EDUCATION. TFAIC REACHES OUT TO STUDENTS AND FAMILIES ANSWERING QUESTIONS ON THE TEXAS COLLEGE ADMISSION PROCESS AND PROVIDING HELP IN APPLYING FOR FEDERAL AND STATE FINANCIAL AID. TG CALL CENTERS ASSIST BOTH ENGLISH AND SPANISH SPEAKING STUDENTS AND FAMILIES. IN ADDITION, TG PROVIDES SUPPORT TO SCHOOLS SO THAT THEY HAVE THE POLICY AND TRAINING RESOURCES TO DO THEIR JOBS EFFECTIVELY. TG OFFERS MULTIPLE RESOURCES AND SERVICES TO HELP INCLUDING AN EXPERIENCED RESEARCH TEAM, VETERAN TRAINERS PROFICIENT IN FEDERAL AID AND INDUSTRY ISSUES, AND TG'S OWN ONLINE TRAINING RESOURCES CREATED TO EDUCATE SCHOOL PROFESSIONALS IN THE DETAIL OF INDUSTRY PRACTICE. TG'S RESEARCH TEAM CONTINUES TO DELIVER ITS ANNUAL STATE OF STUDENT AID AND HIGHER EDUCATION IN TEXAS, WHICH PROVIDES KEY FACTS ON COLLEGE ENROLLMENT AND GRADUATION AND OFFERS A PICTURE OF TEXAS' HIGHER EDUCATION LANDSCAPE, INCLUDING COLLEGE COSTS AND STUDENT INDEBTEDNESS. ALSO IN 2012, THE TEAM PRODUCED A COMPREHENSIVE PAPER THAT CONSIDERED HOW A STUDENT'S CHOICE OF MAJOR CAN AFFECT HIS OR HER ABILITY TO REPAY EDUCATION DEBT. THE PAPER CONSIDERS THE DEBT-TO-INCOME RATIOS FOR THE MOST POPULAR MAJORS IN THE U.S. AND TEXAS. TG'S RESEARCH TEAM WAS INVITED TO PRESENT ITS FINDINGS TO THE FEDERAL RESERVE BOARD IN APRIL 2012. AS A FOLLOW UP, TG BEGAN DEVELOPMENT OF AN ONLINE TOOL TO SUPPLEMENT THE PAPER, THE DEBT-TO-INCOME CALCULATOR, WHICH PROVIDES BORROWERS WITH AN ESTIMATE OF POTENTIAL MEDIAN DEBT-TO-INCOME RATIOS FOR CERTAIN MAJORS AT MANY PUBLIC COLLEGES AND PROPRIETARY INSTITUTIONS WITH IN TEXAS. TG CONTINUED ITS CORPORATE PHILANTHROPY IN 2012 BY AWARDING $5 MILLION IN CHARLEY WOOTAN GRANTS TO STUDENTS WITH FINANCIAL NEED AND $3.7 MILLION IN COMPETITIVE GRANTS TO 29 INSTITUTIONS AND NON-PROFITS TO ADVANCE ACCESS TO COLLEGE, STUDENT RETENTION, AND EDUCATIONAL RESEARCH, AND CONTRIBUTING $3.1 MILLION TO THE TEXAS-SCIENCE, TECHNOLOGY, ENGINEERING AND MATHEMATICS (T-STEM) PROGRAM AND $10 MILLION TO THE TEXAS GRANT PROGRAM TO ASSIST IN MEETING QUALIFIED TEXAS STUDENTS' FINANCIAL NEEDS. FORM 990, PART III, LINE 4D: DEFAULT PREVENTION - TG WORKS WITH STUDENT LOAN BORROWERS, LENDERS, SERVICERS, AND SCHOOLS TO HELP PREVENT DEFAULT THROUGHOUT THE STUDENT LOAN INDUSTRY. CONSISTING OF DEFAULT PREVENTION COUNSELORS AND OTHER SUPPORT STAFF, TG WORKS TO HELP BORROWERS RESOLVE LOANS THAT HAVE ENTERED DELINQUENCY, AND HELPS HIGHER EDUCATION INSTITUTIONS MANAGE STUDENT DEFAULT RATES, A CONSIDERATION FOR MAINTAINING ELIGIBILITY TO PARTICIPATE IN FEDERAL STUDENT LOAN PROGRAMS. IN FY12, THE DEFAULT PREVENTION TEAM HELPED 353,000 BORROWERS WITH DELINQUENT LOANS RETURN TO REPAYMENT, AVERTING FROM DEFAULT APPROXIMATELY $4.9 BILLION. AS A RESULT, MORE BORROWERS RETURN TO AND MAKE PROGRESS IN REPAYMENT, WHICH ALLOWS THE BORROWERS TO AVOID THE NEGATIVE CONSEQUENCES OF DEFAULT, INCLUDING DAMAGED CREDIT, THE LOSS OF ELIGIBILITY FOR FEDERAL STUDENT AID AND THE HIGH COST OF COLLECTION FEES.
GOVERNING BODY AND MANAGEMENT
FORM 990, PART VI, SECTION A:
LINE 7A, ELECTION OF MEMBERS OF THE GOVERNING BODY: THE BOARD OF DIRECTORS IS APPOINTED BY THE GOVERNOR OF THE STATE OF TEXAS AND APPROVED BY THE STATE OF TEXAS SENATE. PROCESS OF REVIEWING THE 990 FORM 990, PART VI, SECTION B, LINE 11B: TG'S ACCOUNTING DEPARTMENT WORKS WITH ITS CPA FIRM TO PREPARE THE 990. ONCE A FINAL DRAFT IS AVAILABLE, IT IS SUBMITTED TO EXECUTIVE MANAGEMENT (INCLUDING THE CFO) FOR REVIEW. ONCE ALL QUESTIONS HAVE BEEN RESOLVED, THE RETURN, IN ITS FINAL FORM, IS PRESENTED TO THE TG BOARD OF DIRECTORS; AT WHICH TIME MANAGEMENT WILL HIGHLIGHT SIGNIFICANT SECTIONS OF THE RETURN AND ANSWER ANY QUESTIONS THAT MAY ARISE.
ENFORCEMENT OF CONFLICT OF INTERST POLICY
FORM 990, PART VI, SECTION B, LINE 12C:
TG'S CODE OF BUSINESS CONDUCT IS A POLICY WHICH ALL EMPLOYEES, OFFICERS AND DIRECTORS MUST AGREE TO. WITHIN THE CODE OF BUSINESS CONDUCT, MANAGERS, KEY EMPLOYEES, OFFICERS AND DIRECTORS ARE REQUIRED TO DISCLOSE ANY BUSINESS INTERESTS OUTSIDE OF TG, AND REAFFIRM EACH YEAR. TG'S LEGAL COUNSEL PROACTIVELY REVIEWS AND ACTS ON POTENTIAL CONFLICTS. ACTUAL CONFLICTS, SHOULD THEY OCCUR, MAY RESULT IN DISCIPLINARY ACTION, UP TO AND INCLUDING TERMINATION AND POSSIBLE CRIMINAL PROSECUTION. TG TEAM MEMBERS ARE REQUIRED TO COMPLETE PERIODIC TRAINING AS IT RELATES TO TG'S CODE OF BUSINESS CONDUCT.
COMPENSATION DETERMINATION PROCESS
FORM 990, PART VI, SECTION B, LINE 15A & 15B
PART VI, LINE 15A: TEXAS GUARANTEED STUDENT LOAN CORP (TG) CONTRACTS WITH A THIRD PARTY CONSULTANT TO PROVIDE BENCHMARK DATA FOR TG EMPLOYEES AND OFFICERS, INCLUDING ANNUAL COMPENSATION STUDIES WHICH ARE PRESENTED TO THE TG BOARD OF DIRECTORS FOR THEIR REVIEW. THE THIRD PARTY COMPENSATION CONSULTANTS USE COMPENSATION DATA FOR SIMILARLY QUALIFIED PERSONS IN COMPARABLE POSITIONS FOR OFFICERS, KEY EMPLOYEES, PLUS A CROSS SECTION OF EXEMPT, NON-EXEMPT AND TECHNOLOGY POSITIONS AT SIMILAR ORGANIZATIONS. DOCUMENTATION TO SUPPORT BENCHMARK DECISIONS REGARDING COMPENSATION ARRANGEMENTS FOR ALL EMPLOYEES IS RETAINED. THE OFFICER AND EMPLOYEE POSITIONS FOR WHICH THE BENCHMARKING PROCESS IS USED TO ESTABLISH COMPENSATION OCCURS ANNUALLY. PART VI, LINE 15B: COMPENSATION PROCESS FOR OFFICERS - TG FOLLOWS THE SAME PROCEDURE AS LISTED IN FORM 990, PART VI, SECTION B, LINE 15A.
DISCLOSURE OF DOCUMENTS
FORM 990, PART VI, SECTION C, LINE 18:
TG'S CODE OF BUSINESS CONDUCT, AS WELL AS ITS ANNUAL REPORT, IS AVAILABLE TO ALL EMPLOYEES AND THE GENERAL PUBLIC VIA TG'S WEBSITE, WWW.TGSLC.ORG, OR UPON REQUEST.
GENERAL STATEMENT 3
FORM 990, PART VII, SECTION B: INDEPENDENT CONTRACTORS
NAME AND ADDRESS DESCRIPTION OF SERVICES COMPENSATION ----------------------------------------------------------------------- EDUCATION ASSISTANCE SVCS DEBT COLLECTOR 2,802,121. 3500 C WADLEY PL STE 301 AUSTIN, TX 78728 ACCOUNT CONTROL TECHNOLOGIES DEBT COLLECTOR 2,771,341. 6818 OWENSMOUTH AVE CANOGA PARK, CA 91309 GENERAL REVENUE CORP DEBT COLLECTOR 2,417,036. 11501 NORTHLAKE PL CINCINNATI, OH 45249 REGIONAL ADJUSTMENT BUREAU DEBT COLLECTOR 1,998,211. 3009 DAVIS PLANTATION ARLINGTON, TX 38002 VAN RU CREDIT CORP DEBT COLLECTOR 1,348,596. BOX 1109 SKOKIE, IL 60076-5109 --------------- TOTAL COMPENSATION 11,337,305. ---------------
GENERAL STATEMENT 4
FORM 990, PART XI, LINE 5
OTHER CHANGES IN NET ASSETS OR FUND BALANCES DURING THE YEAR UNREALIZED LOSS ON INVESTMENTS $8,688,366
HOURS DEVOTED FOR RELATED ORGANIZATION
FORM 990 PART VII
NAME:SUE C. MCMILLIN TITLE:PRESIDENT/CEO HOURS:4
HOURS DEVOTED FOR RELATED ORGANIZATION
FORM 990 PART VII
NAME:CAROL N. LINDSEY TITLE:VP/POLICY & COMPLIANCE HOURS:19
For Paperwork Reduction Act Notice, see the Instructions for Form 990 or 990-EZ.