Department of the Treasury Internal Revenue Service
Public Charity Status and Public Support
Complete if the organization is a section 501(c)(3) organization or a section
4947(a)(1) nonexempt charitable trust.
Attach to Form 990 or Form 990-EZ. See separate instructions.
OMB No. 1545-0047
2012
Open to Public Inspection
Name of the organization
NORTH COAST HEALTH MINISTRY
Employer identification number
34-1536257
Part I
Reason for Public Charity Status
(All organizations must complete this part.) See instructions.
The organization is not a private foundation because it is: (For lines 1 through 11, check only one box.)
1
2
3
4
5
section 170(b)(1)(A)(iv). (Complete Part II.)
6
7
8
9
receipts from activities related to its exempt functions—subject to certain exceptions, and (2) no more than 331/3% of
its support from gross investment income and unrelated business taxable income (less section 511 tax) from businesses
acquired by the organization after June 30, 1975. See section 509(a)(2). (Complete Part III.)
10
11
e
By checking this box, I certify that the organization is not controlled directly or indirectly by one or more disqualified persons other than foundation managers and other than one or more publicly supported organizations described in section 509(a)(1) or section 509(a)(2).
f
If the organization received a written determination from the IRS that it is a Type I, Type II, or Type III supporting organization, check this box
..................................................
g
Since August 17, 2006, has the organization accepted any gift or contribution from any of the following persons?
(i) A person who directly or indirectly controls, either alone or together with persons described in (ii)
Yes
No
and (iii) below, the governing body of the supported organization?
................
11g(i)
(ii)
A family member of a person described in (i) above?
......................
11g(ii)
(iii)
A 35% controlled entity of a person described in (i) or (ii) above?
................
11g(iii)
h
Provide the following information about the supported organization(s).
(i) Name of supported organization
(ii) EIN
(iii) Type of organization (described on lines 1- 9 above or IRC section (see instructions))
(iv) Is the organization in col. (i) listed in your governing document?
(v) Did you notify the organization in col. (i) of your support?
(vi) Is the organization in col. (i) organized in the U.S.?
(vii) Amount of monetary support
Yes
No
Yes
No
Yes
No
Total
For Paperwork Reduction Act Notice, see the Instructions for Form 990 or 990EZ.
Cat. No. 11285F
Schedule A (Form 990 or 990-EZ) 2012
Schedule A (Form 990 or 990-EZ) 2012
Page 2
Part II
Support Schedule for Organizations Described in Sections 170(b)(1)(A)(iv) and 170(b)(1)(A)(vi) (Complete only if you checked the box on line 5, 7, or 8 of Part I or if the
organization failed to qualify under Part III. If the organization fails to
qualify under the tests listed below, please complete Part III.)
Section A. Public Support
Calendar year (or fiscal year beginning in)
(a) 2008
(b) 2009
(c) 2010
(d) 2011
(e) 2012
(f) Total
1
Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") ....
2
Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.......
3
The value of services or facilities furnished by a governmental unit to the organization without charge..
4
Total. Add lines 1 through 3
5
The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included
on line 1 that exceeds 2% of the amount shown on line 11, column (f)..
6
Public support. Subtract line 5 from line 4.
Section B. Total Support
Calendar year
(or fiscal year beginning in)
(a) 2008
(b) 2009
(c) 2010
(d) 2011
(e) 2012
(f) Total
7
Amounts from line 4..
8
Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources...
9
Net income from unrelated business activities, whether or not the business is regularly carried on..
10
Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.)..
11
Total support (Add lines 7 through 10).
12
Gross receipts from related activities, etc. (see instructions)
..................
12
13
First five years.
If the Form 990 is for the organization's first, second, third, fourth, or fifth tax year as a 501(c)(3) organization,
check this box and stop here........................................
Section C. Computation of Public Support Percentage
14
Public support percentage for 2012 (line 6, column (f) divided by line 11, column (f))
.........
14
15
Public support percentage for 2011 Schedule A, Part II, line 14
...............
15
16a
33 1/3% support test—2012.
If the organization did not check the box on line 13, and line 14 is 33 1/3% or more, check this box
and stop here. The organization qualifies as a publicly supported organization
.......................
b
33 1/3% support test—2011.
If the organization did not check a box on line 13 or 16a, and line 15 is 33 1/3% or more, check this
box and stop here. The organization qualifies as a publicly supported organization
.....................
17a
10%-facts-and-circumstances test—2012.
If the organization did not check a box on line 13, 16a, or 16b, and line 14
is 10% or more, and if the organization meets the "facts-and-circumstances" test, check this box and stop here. Explain
in Part IV how the organization meets the "facts-and-circumstances" test. The organization qualifies as a publicly supported
organization
.....................................................
b
10%-facts-and-circumstances test—2011.
If the organization did not check a box on line 13, 16a, 16b, or 17a, and line
15 is 10% or more, and if the organization meets the "facts-and-circumstances" test, check this box and stop here.
Explain in Part IV how the organization meets the "facts-and-circumstances" test. The organization qualifies as a publicly supported organization
................................................
18
Private foundation.
If the organization did not check a box on line 13, 16a, 16b, 17a, or 17b, check this box and see
instructions
.....................................................
Schedule A (Form 990 or 990-EZ) 2012
Schedule A (Form 990 or 990-EZ) 2012
Page 3
Part III
Support Schedule for Organizations Described in Section 509(a)(2) (Complete only if you checked the box on line 9 of Part I or if the organization
failed to qualify under Part II. If the organization fails to qualify under
the tests listed below, please complete Part II.)
Section A. Public Support
Calendar year (or fiscal year beginning in)
(a) 2008
(b) 2009
(c) 2010
(d) 2011
(e) 2012
(f) Total
1
Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") .
2,409,719
3,229,380
4,296,161
5,264,340
4,538,232
19,737,832
2
Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose......
3,082
4,379
3,948
6,621
4,021
22,051
3
Gross receipts from activities that are not an unrelated trade or business under section 513..
4
Tax revenues levied for the organization's benefit and either paid to or expended on its behalf...
5
The value of services or facilities furnished by a governmental unit to the organization without charge..
6
Total. Add lines 1 through 5.
2,412,801
3,233,759
4,300,109
5,270,961
4,542,253
19,759,883
7a
Amounts included on lines 1, 2, and 3 received from disqualified persons...
b
Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year.
19,986
19,986
c
Add lines 7a and 7b..
19,986
19,986
8
Public support (Subtract line 7c from line 6.)
19,739,897
Section B. Total Support
Calendar year (or fiscal year beginning in)
(a) 2008
(b) 2009
(c) 2010
(d) 2011
(e) 2012
(f) Total
9
Amounts from line 6...
2,412,801
3,233,759
4,300,109
5,270,961
4,542,253
19,759,883
10a
Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources..
430
105
940
1,352
1,286
4,113
b
Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975.
c
Add lines 10a and 10b.
430
105
940
1,352
1,286
4,113
11
Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on.
20,125
7,575
27,700
12
Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.)
..
13
Total support. (Add lines 9, 10c, 11, and 12.)..
2,413,231
3,253,989
4,308,624
5,272,313
4,543,539
19,791,696
14
First five years.
If the Form 990 is for the organization's first, second, third, fourth, or fifth tax year as a 501(c)(3) organization,
check this box and stop here.............................................
Section C. Computation of Public Support Percentage
15
Public support percentage for 2012 (line 8, column (f) divided by line 13, column (f))
.........
15
99.740 %
16
Public support percentage from 2011 Schedule A, Part III, line 15
...............
16
99.670 %
Section D. Computation of Investment Income Percentage
17
Investment income percentage for 2012 (line 10c, column (f) divided by line 13, column (f))
......
17
0 %
18
Investment income percentage from 2011 Schedule A, Part III, line 17
.............
18
19a
33 1/3% support tests—2012.
If the organization did not check the box on line 14, and line 15 is more than 33 1/3%, and line 17 is not more than 33 1/3%, check this box and stop here. The organization qualifies as a publicly supported organization
........
b
33 1/3% support tests—2011.
If the organization did not check a box on line 14 or line 19a, and line 16 is more than 33 1/3% and line 18 is not more than 33 1/3%, check this box and stop here. The organization qualifies as a publicly supported organization
.....
20
Private foundation.
If the organization did not check a box on line 14, 19a, or 19b, check this box and see instructions
.....
Schedule A (Form 990 or 990-EZ) 2012
Schedule A (Form 990 or 990-EZ) 2012
Page 4
Part IV
Supplemental Information.
Complete this part to provide the explanations required by Part II, line 10; Part II, line 17a or 17b; and Part III, line 12. Also complete this part for any additional information. (See instructions).
Facts And Circumstances Test
Explanation
Schedule A (Form 990 or 990-EZ) 2012
Additional Data
Software ID:
Software Version:
-
TIN:
SCHEDULE O (Form 990 or 990-EZ)
Department of the Treasury Internal Revenue Service
Supplemental Information to Form 990 or 990-EZ
Complete to provide information for responses to specific questions on
Form 990 or to provide any additional information.
Attach to Form 990 or 990-EZ.
OMB No. 1545-0047
2012
Open to Public Inspection
Name of the organization
NORTH COAST HEALTH MINISTRY
Employer identification number
34-1536257
Identifier
Return Reference
Explanation
ORGANIZATION'S MISSION
FORM 990 - ORGANIZATION'S MISSION
NORTH COAST HEALTH MINISTRY (NCHM) IS A FAITH-BASED FREE CLINIC SERVING LOW-INCOME UNINSURED MEN, WOMEN AND CHILDREN ON GREATER CLEVELAND'S WEST SIDE. WITH THE SUPPORT OF A NETWORK OF VOLUNTEER PHYSICIANS, NURSES AND OTHER VOLUNTEER CAREGIVERS, NCHM IS ABLE TO PROVIDE PRIMARY HEALTH CARE, SPECIALTY REFERRALS, PRESCRIPTION ASSISTANCE, AND BEHAVIORAL HEALTH COUNSELING TO THE MEDICALLY UNDERSERVED. WE ARE OUR PATIENTS' MEDICAL HOME, PROVIDING A PATIENT-CENTERED SOURCE FOR PREVENTIVE CARE AND CHRONIC DISEASE MANAGEMENT FOR A PATIENT BASE THAT HAS MORE THAN DOUBLED IN THE PAST FIVE YEARS.
ALL OTHER ACCOMPLISHMENT DESCRIPTION
FORM 990, PAGE 2, PART III, LINE 4D
VISION: PARTNERS IN HEALTHCARE, BRIDGING THE GAP MISSION STATEMENT WE ARE A FAITH-BASED FREE CLINIC THAT PROVIDES AND OPTIMIZES ACCESS TO HEALTH CARE. DEFINING PRINCIPLES (VALUES) FAITH, COMPASSION, EXCELLENCE, TEAMWORK, STEWARDSHIP SUMMARY OF SERVICES IN 2012, NORTH COAST HEALTH MINISTRY: SERVED 2,271 INDIVIDUALS. REGISTERED 1,123 NEW PATIENTS. PROVIDED 13,338 SERVICES, WHICH INCLUDED: 5,537 PRIMARY CARE VISITS ONSITE 535 PRIMARY CARE VISITS OFFSITE 735 MENTAL HEALTH COUNSELING AND SOCIAL WORK VISITS 1,580 SPECIALIST REFERRALS AN ADDITIONAL 4,933 SERVICES, WHICH INCLUDES HELP WITH PRESCRIPTION ASSISTANCE FORMS, SPECIALTY REFERRALS, MEDICATION PICK-UP, NURSE VISITS AND LAB TESTING DISPENSED 3.5 MILLION IN PRESCRIPTION DRUGS: 106,870 IN DRUG REPOSITORY MEDICATIONS 2 MILLION IN MEDICATIONS ACQUIRED THROUGH PHARMACEUTICAL MANUFACTURER PATIENT ASSISTANCE PROGRAMS 1.1 MILLION IN MEDICATIONS THROUGH THE ASTRA-ZENECA INSTITUTIONAL PATIENT ASSISTANCE PROGRAM (IPAP) 189,831 IN MEDICATIONS PROVIDED BY MEDICATION SAMPLES NCHM SERVES UNINSURED INDIVIDUALS UP TO 250 PERCENT OF THE FEDERAL POVERTY LEVEL LIVING IN WESTERN GREATER CLEVELAND, OH. APPROXIMATELY 75 PERCENT HAVE CHRONIC DISEASES, SUCH AS DIABETES AND HYPERTENSION. HALF HAVE MULTIPLE CHRONIC DISEASES. FORTY PERCENT OF OUR PATIENTS SUFFER FROM MENTAL HEALTH DISORDERS. THE VOLUME OF PATIENTS WE SERVE AND THE NUMBER OF SERVICES WE PROVIDE HAS GROWN SUBSTANTIALLY OVER THE PAST FEW YEARS: IN 2012: OVER 150 VOLUNTEER PHYSICIANS, NURSES AND OTHER ADMINISTRATIVE VOLUNTEERS PROVIDED SERVICES VALUED AT OVER 304,000. (THIS DOES NOT INCLUDE THE VALUE OF SPECIALIST CARE, WHICH WE ARE UNABLE TO FULLY TRACK AT THIS TIME.) NCHM IS THE ONLY ENTITY IN CUYAHOGA COUNTY OFFERING A DRUG REPOSITORY PROGRAM, MADE POSSIBLE THROUGH OUR PARTNERSHIP WITH PMG OF OHIO. HEALTH STATUS: 75 - 80% OF OUR PATIENTS HAVE CHRONIC MEDICAL CONDITIONS. 45 - 50% HAVE MULTIPLE CHRONIC CONDITIONS. PATIENT SURVEY RESULTS: ON SURVEYS, OUR PATIENTS ATTEST TO THE FACT THAT OUR CARE HAS MADE A MATERIAL DIFFERENCE IN THEIR HEALTH AND WELL-BEING. ON OUR MOST RECENT SURVEY: 99 PERCENT OF PATIENTS REPORTED THAT THEIR HEALTH HAS IMPROVED OR STABILIZED AS A RESULT OF OUR CARE 69 PERCENT REPORTED THAT THEIR QUALITY OF LIFE HAS IMPROVED 28 PERCENT OF PATIENTS THAT USED THE ER IN THE PAST 12 MONTHS REPORTED LESS FREQUENT ER USE 6 PERCENT REPORT BEING ABLE TO RETURN TO WORK AS A RESULT OF OUR CARE IN ADDITION TO THESE OUTCOMES, OUR PATIENTS EXPRESS A VERY HIGH LEVEL OF SATISFACTION WITH THEIR EXPERIENCE AT NCHM, AS MEASURED BY THE PERCENT OF PATIENTS THAT AGREE OR STRONGLY AGREE WITH THE FOLLOWING STATEMENTS: THEY ARE TREATED WITH DIGNITY AND RESPECT AT NCHM: 99 PERCENT STAFF CONSISTENTLY PAYS ATTENTION TO THEIR PRIVACY: 98 PERCENT MEMBERS OF STAFF EXPRESS AN INTEREST IN THEM AS A PERSON: 96 PERCENT STAFF GAVE THEM AN EXPLANATION ABOUT THEIR PROBLEM/ILLNESS THAT THEY COULD UNDERSTAND: 96 PERCENT DURING MEDICAL VISITS, THEY ARE ALWAYS ALLOWED TO SAY EVERYTHING THEY THINK IS IMPORTANT: 98 PERCENT. THEY WOULD RECOMMEND NCHM TO FRIENDS AND FAMILY FOR MEDICAL CARE IF THEY QUALIFIED: 97 PERCENT. THE MEDICAL CARE THEY RECEIVE IS EXCELLENT: 98 PERCENT. OTHER ACCOMPLISHMENTS AND FUTURE PLANS 2012: IN 2012, WE TRANSFORMED OUR PRACTICE TO MEET THE STANDARDS OF A PATIENT-CENTERED MEDICAL HOME AS ESTABLISHED BY THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE. THE MEDICAL HOME MODEL IS THE CORNERSTONE FOR HEALTH CARE DELIVERY UNDER HEALTH CARE REFORM AND IS PROMPTING A NEW SET OF STANDARDS IN CARE. THE MODEL IS INTENDED TO GUIDE PRIMARY CARE PHYSICIANS IN DEVELOPING MORE COST-EFFECTIVE, EFFICIENT PRACTICES THAT DELIVER THE BEST CARE TO PATIENTS AND RESULT IN THE BEST OUTCOMES. UNDER THE MODEL, CARE IS FACILITATED BY REGISTRIES, INFORMATION TECHNOLOGY, HEALTH INFORMATION EXCHANGE AND OTHER MEANS TO ASSURE THAT PATIENTS GET THE INDICATED CARE WHEN AND WHERE THEY NEED AND WANT IT IN A CULTURALLY AND LINGUISTICALLY APPROPRIATE MANNER. A SIGNIFICANT BODY OF LITERATURE SHOWS THAT MEDICAL HOMES RESULT IN IMPROVED OUTCOMES AND THE DECREASE OF UNNECESSARY EXPENSES. ADOPTING THE MODEL HAS REQUIRED A THOROUGH ASSESSMENT OF OUR PAST PRACTICES AGAINST DESIGNATED STANDARDS AND THE DESIGN AND IMPLEMENTATION OF NEW PATIENT ACCESS AND COMMUNICATION PROCESSES; PATIENT TRACKING AND REGISTRY FUNCTIONS; CARE MANAGEMENT PROCESSES; PRESCRIBING PROCESSES; PATIENT SELF-MANAGEMENT SUPPORT; TEST TRACKING; REFERRAL TRACKING, PERFORMANCE REPORTING AND IMPROVEMENT PROCESSES; AND ELECTRONIC COMMUNICATION. IT ALSO NECESSITATED CHANGING OUR ELECTRONIC RECORD, PRACTICE MANAGEMENT AND PHARMACY SOFTWARE. WE SUBMITTED OUR APPLICATION FOR RECOGNITION AS A PCMH IN DECEMBER 2012. WE WERE RECOGNIZED BY THE NATIONAL COMMITTEE OF QUALITY ASSURANCE (NCQA) AS A PATIENT CENTERED MEDICAL HOME, LEVEL 3. WE ARE THE FIRST FREE CLINIC LOCATED IN OHIO TO ACHIEVE STATUS AS A PETIENT-CENTERED MEDICAL HOME. CURRENT INITIATIVES AND PLANS FOR 2013: THE NCHM BOARD OF DIRECTORS CONDUCTED A PLANNING PROCESS TO ENSURE NCHM SERVICES TO THE MOST VULNERABLE IN OUR COMMUNITY CONTINUE IN LIGHT OF CHANGES INITIATED BY HEALTH CARE REFORM UNDER THE ACA. THIS YEAR WILL BE A TRANSITION YEAR FOR NCHM AS THE BOARD PLANS FOR A NEW MODEL OF CARE. MOST INDICATORS POINT TOWARD THE NECESSITY THAT NCHM WILL BEGIN TO SEE MEDICAID AND MEDICARE PATIENTS, AND THE BOARD OF DIRECTORS HAS VOTED TO PROVIDE SERVICES TO INDIVIDUALS COVERED BY MEDICAID AND MEDICARE BEGINNING IN JANUARY 2014. THIS CHANGE REPRESENTS AN EXPANSION OF SERVICES INCLUDING THE ELIMINATION OF ZIP CODE RESTRICTIONS FROM OUR PATIENT ELIBIGILITY CRITERIA. IT IS POSSIBLE THAT 70 PERCENT OF OUR PATIENTS WOULD QUALIFY FOR MEDICAID IF OHIO ADOPTS MEDICAID EXPANSION. WE ALSO UNDERSTAND THAT MANY PHYSICIANS IN OUR AREA DO NOT ACCEPT NEW MEDICAID PATIENTS AT THIS TIME. THE EXPERIENCE IN MASSACHUSETTS IS THAT INDIVIDUALS WANT TO CONTINUE SERVICE AT THEIR SAFETY NET CLINIC EVEN AFTER HAVING INSURANCE. WE COMPLETED OUR STRATEGIC PLANNING IN JULY 2013.
ORGANIZATION'S PROCESS USED TO REVIEW FORM 990
FORM 990, PAGE 6, PART VI, LINE 11B
COPIES OF COMPLETE RETURN ARE E-MAILED TO TRUSTEES FOR REVIEW PRIOR TO FILING
ENFORCEMENT OF CONFLICTS POLICY
FORM 990, PAGE 6, PART VI, LINE 12C
THE CONFLICT OF INTEREST DISCLOSURE STATEMENT IS DISTRIBUTED ANNUALLY TO EACH BOARD MEMBER FOR SIGNATURE. THE STATEMENTS ARE KEPT ON FILE AT THE OFFICES OF NORTH COAST HEALTH MINISTRY.
COMPENSATION PROCESS FOR TOP OFFICIAL
FORM 990, PAGE 6, PART VI, LINE 15A
EXECUTIVE COMMITTEE RECOMMENDS SALARY OF THE EXECUTIVE DIRECTOR DURING AN EXECUTIVE SESSION OF THE ANNUAL MEETING OF THE BOARD. SALARY COMPARABILITY DATA IS COLLECTED FROM APPROPRIATE SOURCES FOR THE BOARD'S REVIEW.
COMPENSATION PROCESS FOR OFFICERS
FORM 990, PAGE 6, PART VI, LINE 15B
ANNUAL STAFF REVIEWS ARE CONDUCTED BY IMMEDIATE SUPERVISOR AND EXECUTIVE DIRECTOR. THE BOARD OF DIRECTORS CONDUCTS AN ANNUAL REVIEW OF THE EXECUTIVE DIRECTOR. THE EXECUTIVE DIRECTOR SUBMITS STAFF SALARY RECOMMENDATIONS TO THE EXECUTIVE COMMITTEE FOR REVIEW AND APPROVAL.
GOVERNING DOCUMENTS DISCLOSURE EXPLANATION
FORM 990, PAGE 6, PART VI, LINE 19
DOCUMENTS ARE MADE AVAILABLE TO THE PUBLIC UPON REQUEST.
For Paperwork Reduction Act Notice, see the Instructions for Form 990 or 990-EZ.