Attach to Form 990 or Form 990-EZ.
See separate instructions.
Information about Schedule A (Form 990 or 990-EZ) and its instructions is at www.irs.gov/form990.
| (i) Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 9 above or IRC section (see instructions)) | (iv) Is the organization in col. (i) listed in your governing document? | (v) Did you notify the organization in col. (i) of your support? | (vi) Is the organization in col. (i) organized in the U.S.? | (vii) Amount of monetary support | |||
|---|---|---|---|---|---|---|---|---|---|
| Yes | No | Yes | No | Yes | No | ||||
| Total | |||||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2009 | (b) 2010 | (c) 2011 | (d) 2012 | (e) 2013 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") .... | 10,314,277 | 14,921,244 | 13,304,819 | 13,750,464 | 12,951,951 | 65,242,755 |
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf....... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3 | 10,314,277 | 14,921,244 | 13,304,819 | 13,750,464 | 12,951,951 | 65,242,755 |
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | ||||||
| 6 | Public support. Subtract line 5 from line 4. | 65,242,755 | |||||
Calendar year
(or fiscal year beginning in) ![]() |
(a) 2009 | (b) 2010 | (c) 2011 | (d) 2012 | (e) 2013 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | 10,314,277 | 14,921,244 | 13,304,819 | 13,750,464 | 12,951,951 | 65,242,755 |
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | 54,926 | 46,280 | 63,378 | 66,307 | 59,521 | 290,412 |
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.).. | 3,363 | 2,950 | 6,313 | |||
| 11 | Total support (Add lines 7 through 10). | 65,539,480 | |||||






Calendar year (or fiscal year beginning in) ![]() |
(a) 2009 | (b) 2010 | (c) 2011 | (d) 2012 | (e) 2013 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose...... | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513.. | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 6 | Total. Add lines 1 through 5. | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons... | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2009 | (b) 2010 | (c) 2011 | (d) 2012 | (e) 2013 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part IV.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||




| Facts And Circumstances Test |
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| Explanation |
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Attach to Form 990 or 990-EZ.
Information about Schedule O (Form 990 or 990-EZ) and its instructions is at| Return Reference | Explanation |
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| FORM 990, PART I, LINE 1, DESCRIPTION OF ORGANIZATION MISSION (CONTINUED): | INCOME FAMILIES OUT OF POVERTY. |
| FORM 990, PART III, LINE 4A, PROGRAM SERVICE ACCOMPLISHMENTS: | EARLY CHILDHOOD DEVELOPMENT - PROGRAMS SUCH AS HEAD START/EARLY HEAD START AND NC PRE-K PROVIDE COMPREHENSIVE EARLY CHILDHOOD DEVELOPMENT SERVICES FOR AT-RISK INFANT, TODDLER AND PRESCHOOL CHILDREN. CCAP, INC.'S HEAD START/EARLY HEAD START IS A FEDERALLY FUNDED GRANT PROGRAM ADMINISTERED IN CUMBERLAND COUNTY TO SERVE 900 PRESCHOOL INFANT AND TODDLER CHILDREN. IN 2013 HEAD START WAS IN IT'S 47TH YEAR OF OPERATION. HEAD START/EARLY HEAD START PROVIDES CENTER-BASED EDUCATIONAL, HEALTH, NUTRITIONAL, SOCIAL AND DISABILITY SERVICES TO A TOTAL OF 890 AT-RISK CHILDREN AGE BIRTH TO FIVE AND HOME-BASED SERVICES TO 10 INFANTS/TODDLERS AND PREGNANT WOMEN. CCAP, INC.'S HEAD START/ EARLY HEAD START HAS 20 EARLY CHILDHOOD CENTERS STATE LICENSED AT THE 4 AND 5 STAR LEVEL AND STRATEGICALLY LOCATED THROUGHOUT CUMBERLAND COUNTY. SERVICES ARE FREE TO CUMBERLAND COUNTY RESIDENTS WHO MEET THE ELIGIBILITY CRITERIA AS PRIORITIZED BY THE POLICY COUNCIL GOVERNING BODY. IN 2013, CCAP, INC.'S HEAD START/EARLY HEAD START WAS FUNDED TO OFFER COMPREHENSIVE EARLY CHILDHOOD DEVELOPMENT SERVICES FOR 786 PRE-SCHOOL AGED CHILDREN AND THEIR FAMILIES, AND 114 INFANTS, TODDLERS, AND PREGNANT WOMEN. INDIVIDUALIZED PROGRAMS ARE DEVELOPED FOR EACH PARTICIPANT AND THEIR FAMILY TO ENSURE THEIR SPECIFIC NEEDS ARE MET. CHILDREN OF PREGNANT WOMEN ARE ACCEPTED INTO THE PROGRAM AT 6 WEEKS OF AGE AND REMAIN ELIGIBLE FOR SERVICES UNTIL AGE 3, AT WHICH TIME PARENTS MUST REAPPLY FOR PRESCHOOL HEAD START SERVICES FOR THE UPCOMING PROGRAM YEAR IF THE CHILD'S BIRTHDAY FALLS ON OR BEFORE AUGUST 30TH. THE CHILD NUTRITION PROGRAM IS A FEDERAL PASS-THROUGH GRANT THAT SERVES NUTRITIOUS MEALS TO ALL CHILDREN ATTENDING THE HEAD START/EARLY HEAD START PROGRAM. APPROXIMATELY 359,509 MEALS WERE SERVED TO HEAD START/EARLY HEAD START CHILDREN IN 2013. THE NUTRITION SERVICE AREA PROVIDES EACH CHILD WITH 1/2 TO 2/3 OF THEIR DAILY NUTRITIONAL NEEDS AND CONTRIBUTES TO EACH CHILD'S PHYSICAL, EMOTIONAL, AND SOCIAL DEVELOPMENT. A REGISTERED DIETICIAN IS AVAILABLE TO REVIEW MENUS TO ENSURE ALL DIETARY REQUIREMENTS ARE MET. THE NUTRITION COORDINATOR PRESENTS MENUS TO THE HEALTH/NUTRITION ADVISORY COMMITTEE FOR INPUT AND APPROVAL. CHILDREN WITH ALLERGIES ARE PROVIDED INDIVIDUALIZED SERVICE FOR EACH AND EVERY MEAL. MEALS ARE NOT ONLY NUTRITIOUS, THEY ALSO REFLECT VARIETY AND CULTURAL DIVERSITY. CLASSROOM ACTIVITIES RELATING TO NUTRITION ARE PROVIDED AS WELL AS THE INVOLVEMENT OF PARENTS IN NUTRITION TRAININGS. PARENTS ARE ALSO REFERRED TO THE LOCAL WIC PROGRAM AND PROVIDED INFORMATION ON THE FOOD STAMP PROGRAMS AS WELL AS REFERRAL TO THE FOOD BANK OPERATED UNDER CCAP, INC. CCAP, INC.'S HEAD START DUALLY ENROLLED AND SERVED 292 NC PRE-K CHILDREN IN 2013. NC PRE-K IS A STATE-FUNDED, COMMUNITY BASED PRE-KINDERGARTEN PROGRAM DESIGNED TO PROVIDE 4 YEAR OLD CHILDREN, WHO MAY NOT OTHERWISE BE SERVED WITH A VALUABLE EDUCATIONAL EXPERIENCE. THIS FULL DAY PROGRAM PROVIDES YOUNG CHILDREN WITH ACCESS TO AN EARLY CHILDHOOD CURRICULUM AND PRESCHOOL EXPERIENCE TO ENHANCE THEIR SCHOOL READINESS. THE PRE-KINDERGARTEN STANDARDS ARE BUILT ON THE PREMISE THAT IN ORDER TO BE SUCCESSFUL ACADEMICALLY IN SCHOOL, CHILDREN NEED TO BE PREPARED IN ALL FIVE MAJOR DOMAINS OF DEVELOPMENT. SCHOOL READINESS GOALS HAVE BEEN DEVELOPED FOR EHS AND PRESCHOOL HEAD START CHILDREN. FAMILIES ARE ENCOURAGED TO DEVELOP FAMILY PARTNERSHIP AGREEMENTS THAT INCLUDE GOALS SPECIFIC TO THE NEEDS AND DESIRES OF EACH FAMILY SUCH AS THE PURSUIT OF EDUCATION, PURCHASE OF A HOME, OBTAINING A DRIVER'S LICENSE, ETC. IN 2013 ALL ENROLLED FAMILIES HAD DEVELOPED FAMILY PARTNERSHIP AGREEMENTS. FAMILY ADVOCATES ARE AVAILABLE AT THE HEAD START CENTERS FOR ALL FAMILIES. |
| FORM 990, PART III, LINE 4B, PROGRAM SERVICE ACCOMPLISHMENTS: | COMMUNITY SERVICE PROGRAMS PROMOTE STRONG WORK ETHICS, ECONOMIC LITERACY, AND POSITIVE FAMILY VALUES THROUGHOUT THE COMMUNITY OF CUMBERLAND COUNTY. THE COMMUNITY SERVICE BLOCK GRANT ASPIRE SELF-SUFFICIENCY PROGRAM PROVIDES COMPREHENSIVE SERVICES DESIGNED TO ASSIST LOW INCOME INDIVIDUALS AND FAMILIES BECOME SELF-SUFFICIENT AND RISE OUT OF POVERTY. IN 2013, 164 INDIVIDUALS AND THEIR FAMILIES WERE SERVED IN CUMBERLAND COUNTY AND 65 INDIVIDUALS AND THEIR FAMILIES WERE SERVED IN SAMPSON COUNTY. 77 PARTICIPANTS OBTAINED EMPLOYMENT AND 19 OF THE 77 RECEIVED JOBS WITH MEDICAL BENEFITS. THE AVERAGE WAGE RATE WAS $9.36, MORE THAN $2.11 ABOVE MINIMUM WAGE. 44 PARTICIPANTS ACHIEVED EITHER ACADEMIC OR VOCATIONAL EDUCATION GOALS. 17 OF THE PARTICIPANTS WERE ABLE TO SECURE STANDARD HOUSING; 33 OF THE PARTICIPANTS ROSE ABOVE FEDERAL POVERTY GUIDELINES FOR 2013. THE SECOND HARVEST FOOD BANK OF SOUTHEAST NORTH CAROLINA DISTRIBUTES FOOD TO NEARLY 1 MILLION INDIVIDUALS ANNUALLY THROUGHOUT OUR SEVEN COUNTY SERVICE AREA WHICH INCLUDES BLADEN, CUMBERLAND, DUPLIN, HARNETT, HOKE, ROBESON AND SAMPSON COUNTIES. THE GOAL OF SECOND HARVEST IS TO ALLEVIATE HUNGER BY PROVIDING CRITICAL FOOD AND NUTRITION EDUCAITON SERVICES TO RESIDENTS IN NEED. WE DO THIS BY SECURING AND DISTRIBUTING FOOD BOTH DIRECTLY TO INDIVIDUALS AND INDIRECTLY THROUGH SOME 250 MEMBER AGENCIES - FAITH-BASED ORGANIZATIONS, SOUP KITCHENS, PANTRIES, AND OTHER NON-PROFIT HELPING AGENCIES. DIRECT SERVICE PROGRAMS OPERATED BY SECOND HARVEST FOOD BANK INCLUDE THE MOBILE PANTRY PROGRAM, THE BACKPACK PROGRAM, THE ASPIRE FOOD PANTRY, AND THE COMMUNITY GARDEN. DURING 2013, SECOND HARVEST FOOD BANK DISTRIBUTED 8.3 MILLION POUNDS OF NUTRITIOUS FOOD AND NON-FOOD ITEMS SERVING MORE THAN 948,000 INDIVIDUALS. THE BACKPACK PROGRAM PROVIDED SOME 36,642 PACKAGES OF CHILD-FRIENDLY FOOD PRODUCTS FOR 1,800 CHILDREN IN APPROXIMATELY 40 ELEMENTARY SCHOOLS ACROSS OUR SERVICE AREA. THIS MEANS THE WEEKLY DISTRIBUTIONS PROVIDED MORE THAN 106,000 MEALS TO STUDENTS AT RISK OF HUNGER. THE MOBILE PANTRY PROGRAM ASSISTED MORE THAN 10,000 HOUSEHOLDS, OR ROUGHLY 32,800 INDIVIDUALS, BY DISTRIBUTING SOME 385,000 POUNDS OF FOOD. THE 33 DISTRIBUTIONS IN SIX COUNTIES WERE MADE POSSIBLE BY THE 2,900 VOLUNTEERS WHO CONTRIBUTED NEARLY 6,000 VOLUNTEER HOURS. THROUGH COMMUNITY FOOD DRIVE EFFORTS, THE FOOD BANK COLLECTED OVER 405,000 POUNDS OF FOOD FROM LOCAL BUSINESSES, ORGANIZATIONS, AND INDIVIDUALS. MAJOR COMMUNITY FOOD DRIVES INCLUDE THE NATIONAL ASSOCIATION OF LETTER CARRIERS FOOD DRIVE, STUDENTS AGAINST HUNGER, NEXTFEST 2013, AND THE HEART OF CAROLINA FOOD DRIVE. IN ADDITION TO FOOD DRIVES, SECOND HARVEST FOOD BANK HOSTED EVENTS AIMED AT BRINGING AWARENESS TO THE COMMUNITY AND RAISING FINANCIAL SUPPORT. MAJOR EVENTS HELD DURING 2013 INCLUDED HUNGER ACTION MONTH AND THE SCREENING OF THE DOCUMENTARY HUNGER CAN'T WAIT, THE 5TH ANNUAL DRIVING OUT HUNGER INVITATIONAL GOLF TOURNAMENT, AND 3RD ANNUAL STRIKE OUT HUNGER BOWL-A-THON. |
| FORM 990, PART III, LINE 4C, PROGRAM SERVICE ACCOMPLISHMENTS: | LOW INCOME HOUSING - THIS PROGRAM PROVIDES AFFORDABLE HOME OWNERSHIP AND RENTAL ASSISTED LIVING FOR ELIGIBLE PARTICIPANTS. THE WEATHERIZATION ASSISTANCE PROGRAM IS A FEDERAL PASS THROUGH GRANT THAT PROVIDES ENERGY SAVING MEASURES AND IMPROVEMENTS TO FAMILIES WHO ARE AT OR BELOW 200% OF THE POVERTY GUIDELINES. THE SERVICES PROVIDED REDUCE AIR INFILTRATION INTO HOMES IN ORDER TO REDUCE ENERGY CONSUMPTION. CCAP OPERATED TWO WEATHERIZATION PROGRAMS, THE TRADITIONAL AND A SECOND FUNDED VIA THE AMERICAN RECOVERY AND REINVESTMENT ACT. FUNDING FOR HARRP WAS ONLY PROVIDED UNDER THE TRADITIONAL PROGRAM AT 150% OF THE POVERY GUIDELINES. IN 2013, UNDER THE TRADITIONAL PROGRAM, 112 HOMES WERE WEATHERIZED IN CUMBERLAND, MONTGOMERY, MOORE AND SAMPSON COUNTIES. THE HEATING APPLIANCE REPAIR REPLACEMENT PROGRAM IS A SECONDARY PROGRAM TO WEATHERIZATION AND 105 FAMILIES RECEIVED REPAIRS OR REPLACEMENT TO THEIR HEATING AND/OR COOLING UNIT. THE RECOVERY WEATHERIZATION ASSISTANCE PROGRAM IS A FEDERAL PASS THROUGH GRANT PROVIDING ENERGY SAVING MEASURES AND IMPROVEMENTS TO FAMILIES WHO ARE AT OR BELOW 200% OF THE POVERY GUIDELINES. THE SERVICES PROVIDED REDUCED AIR INFILTRATION INTO HOMES IN ORDER TO REDUCE ENERGY CONSUMPTION. IN ADDITION TO CUMBERLAND AND SAMPSON COUNTIES, CCAP PROVIDED THESE SERVICES TO MOORE AND MONTGOMERY COUNTIES VIA THE ARRA PROJECT. IN 2013, 156 HOMES WERE WEATHERIZED IN CUMBERLAND, MOORE, MONTGOMERY, AND SAMPSON COUNTIES UNDER THE ARRA PROJECT. ALL TOTALLED, CCAP WEATHERIZED 268 HOMES AND REPAIRED/REPLACED 105 HEATING/COOLING UNITS IN 2013. |
| FORM 990, PART III, LINE 4D, OTHER PROGRAM SERVICES: | THE CCAP COMMUNITY HOUSING DEVELOPMENT PROGRAM HAS BEEN ESTABLISHED TO PROVIDE AFFORDABLE HOUSING IN CUMBERLAND COUNTY THROUGH THE ACQUISITION, REHABILITATION, OR CONSTRUCTION OF HOMES. THERE ARE TEN HOUSING UNITS IN CCAP'S COMMUNITY HOUSING DEVELOPMENT ORGANZIATION (CHDO) PROGRAM. ALL CHDO PROPERTIES ARE MANAGED BY A PROPERTY MANAGEMENT COMPANY, WHO INSURES ALL PROPERTIES ARE CONTINUOUSLY RENTED TO LOW-INCOME FAMILIES. CCAP WAS DONATED A PROPERTY ON PROGRESS STREET IN FAYETTEVILLE AND HAS OBTAINED A GRANT THROUGH THE CITY OF FAYETTEVILLE TO REHABILITATE THE HOME IN 2014. CONSUMER CREDIT COUNSELING SERVICES OF FAYETTEVILLE (CCCS), PROVIDES COMPREHENSIVE HOUSING EDUCATION AND HOUSING COUNSELING, FINANCIAL LITERACY EDUCATION, CREDIT AND MONEY MANAGEMENT COUNSELING, FINANCIAL WORKSHOPS AND OUTREACH, AS WELL AS FREE TAX PREPARATION SERVICES THROUGH ITS NETWORK OF 6 BRANCH LOCATIONS SERVING EASTERN AND SOUTH EASTERN NORTH CAROLINA. CCCS OF FAYETTEVILLE IS A MEMBER OF THE NATIONAL FOUNDATION FOR CREDIT COUNSELING (NFCC) AND IN MANY CASES EXCEEDS THE QUALITY STANDARDS REQUIRED OF A MEMBER. THE PROGRAM MAINTAINS HIGH STANDARDS FOR COUNSELORS IN TERMS OF ACQUIRING CERTIFICATIONS AND COMPLETING ONGOING TRAINING AND EDUCATION. EACH COUNSELOR MUST EARN THEIR HOUSING COUNSELING CERTIFICATION THROUGH THE ASSOCIATION OF HOUSING COUNSELORS (TAHC), AND THEIR CREDIT COUNSELING CERTIFICATION THROUGH THE NATIONAL FOUNDATION FOR CREDIT COUNSELING (NFCC). THOUGH THE QUALITY STANDARDS CALL FOR A COUNSELOR TO BE CREDIT CERTIFIED WITHIN ONE YEAR, THE PROGRAM AVERAGES 4 MONTHS TO GET A NEW COUNSELOR CERTIFIED. IN ADDITION, AS CERTIFICATION CLASSES BECOME AVAILABLE, THE PROGRAM SENDS COUNSELORS FOR THEIR REVERSE MORTGAGE (HECM) CERTIFICATION THROUGH THE NORTH CAROLINA HOUSING FINANCE AGENCY (NCHFA), AND LOSS MITIGATION TRAINING THROUGH THE US DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT (HUD), NCHFA, AND NEIGHBOR WORKS. THE PROGRAM HAS DEMONSTRATED WITH EACH HUD GRANT (FUNDED OVER 27 YEARS), THAT IT HAS THE ABILITY TO DELIVER SUCCESSFUL COMPLETION OF GRANT GOALS, AS EVIDENCED BY EARLY DEPLETION OF GRANT FUNDS AND TIMELY REPORTING. ADDITIONALLY, IN 2013 CCCS OF FAYETTEVILLE RECEIVED 3 DEFAULT MORTGAGE COUNSELING CONTRACTS FROM THE NORTH CAROLINA HOUSING AGENCY. THE FIRST CONTRACT WAS UNDER THE NATIONAL FORECLOSURE MITIGATION COUNSELING (NFMC) PROGRAM, FOR ROUNDS 6 AND 7. THE SCOND CONTRACT WAS TO PROVIDE INTEREST FREE LOANS TO FAMILIES WHO WERE AT RISK OF LOSING THEIR HOME DUE TO LOSS OF INCOME (NC HARDEST HIT FUNDING). THE THIRD CONTRACT WITH THENORTH CAROLINA HOUSING FINANCE AGENCY WAS TO PROVIDE COUNSELING SERVICE TO NORTH CAROLINA FAMILIES IN FORECLOSURE. CCCS OF FAYETTEVILLE COMPLETED THE GRANT AND CONTRACT GOALS SUCCESSFULLY FOR THE YEAR OF 2013. THE PROGRAM MAINTAINS A STRONG AND COMMITTED PRESENCE IN THE COMMUNITIES WE SERVE AND HAS THE EXPERIENCE AND KNOWLEDGE TO GET HELP TO THE PEOPLE WHO NEED IT THE MOST. THE PROGRAM HAS EXPANDED ITS WAY OF COUNSELING BY OFFERING NOT ONLY FACE TO FACE COUNSELING SESSIONS, BUT COUNSELING SESSIONS VIA SKYPE AND TELEPHONE. THE PROGRAM ALSO DELIVERS FINANCIAL LITERACY BY WAY OF ONE-ON-ONE COUNSELING SESSIONS AND BY RENDERING WORKSHOPS AND PARTICIPATING IN OUTREACH PROGRAMS WITH THE PRIMARY FOCUS ON THE MOST NEEDED COMMUNITIES. THE PROGRAM'S SUCCESS HAS BEEN BECAUSE OF THE KNOWLEDGE AND EFFICIENCY OF THE STAFF, THE PROGRAM'S OPERATING PROCEDURES IN WHICH THE EXISTENCE OF OPERATING PROCEDURES CREATES UNIFORMITY, EMPLOYEE POLICIES, AND EMPLOYEE TRAINING. ALSO THE PROGRAM USES WEB BASED CASH MANAGEMENT SOFTWARE (CPR) WHICH ALLOWS MANAGEMENT TO CONTINUOUSLY MONITOR PROGRESS AND MAKE NECESSARY ADJUSTMENTS WHEN WARRANTED IN "REAL TIME". THE SOFTWARE ALSO ALLOWS THE PROGRAM TO MANAGE BRANCH ACTIVITY LEVELS BY WAY OF REPORTS, AND REVIEWING FILES. TRENDS AND NEEDS CAN BE EASILY DETECTED AND EVALUATED WITH THE USE OF INFORMATION RETRIEVED FROM THE SYSTEM. THIS HAS ALLOWED THE PROGRAM TO PRODUCE HIGH PRODUCTIVITY AND ACCURATE REPORTING. IN 2013, THE PROGRAM RECEIVED FUNDING FOR THE HECM PROGRAM THROUGH THE US DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT. THIS FUNDING HAS ENABLED CCCS OF FAYETTEVILLE TO PROVIDE FREE HECM COUNSELING SERVICES FOR THOSE CLIENTS WHO RANK IN THE LOW INCOME CATEGORY UNDER THE FEDERAL GUIDELINES OR HAS A QUALIFIED HARDSHIP SITUATION. CCCS OF FAYETTEVILLE HAS BEEN PROVIDING REVERSE MORTGAGE COUNSELING SINCE 1992 AND CONTINUES TO PROVIDE THIS SERVICE TO DATE. THE RESULTS OF OUR EDUCATION AND COUNSELING PROGRAM WERE AS FOLLOWS: TOTAL NUMBER OF EDUCATION AND COUNSELING PROGRAMS RENDERED 2,945 NUMBER OF CLIENTS WHO RECEIVED FINANICAL COUNSELING ONLY 301 NUMBER OF CLIENTS PLACED ON MONEY MANAGEMENT PROGRAM 61 NUMBER OF CLIENTS WHO RECEIVED BANKRUPTCY COUNSELING 28 NUMBER OF SENIORS WHO RECEIVED REVERSE MORTGAGE COUNSELING 290 NUMBER OF CLIENTS WHO RECEIVED PRE-PURCHASE COUNSELING 83 NUMBER OF CASE REVIEWS CONDUCTED 1,339 NUMBER OF CLIENTS WHO RECEIVED LOSS MITIGATION COUNSELING 843 (OF THE CLIENTS WHO RECEIVED LOSS MITIGATION COUNSELING ONLY 2 LOST THEIR HOMES TO FORECLOSURE) NUMBER OF WORKSHOPS PROVIDED 69 NUMBER OF WORKSHOP / OUTREACH ATTENDEES 4,398 NUMBER OF ACCOUNTS PAID DOWN DEBT THROUGHT THE DEBT MANAGEMENT PROGRAM 589 NUMBER OF FAMILIES THAT BECAME DEBT FREE AFTER COMPLETING THE DEBT MANAGEMENT PROGRAM 75 VITA FREE TAX PREPARATION PROJECT - NUMBER OF FEDERAL AND STATE TAX RETURNS FILED 8,421 NUMBER OF VITA VOLUNTEERS 21 NUMBER OF VITA VOLUNTEER HOURS 1,794 THE AGENCY DEVELOPMENT DEPARTMENT OF CCAP IS DEDICATED TO HELPING CCAP PERFORM THE WORK THAT CARRIES OUR COMMUNITY FORWARD. THE DEPARTMENTAL RESPONSIBILITY IS FOURFOLD; TO COMMUNICATE VITAL, TIMELY INFORMATION TO THE STAKEHOLDERS OF THE AGENCY; TO ENSURE MAXIMUM VISIBILITY FOR THE AGENCY; TO ENCOURAGE GENEROSITY IN GIVING TO THE AGENCY; AND TO DEMONSTRATE APPRECIATION TO THOSE WHO SUPPORT OUR MISSION AND VISION. DURING 2013, THE ADVANCEMENT TEAM WAS SUCCESSFUL IN MORE THAN DOUBLING THE EXPOSURE THROUGH SOCIAL MEDIA PLATFORMS, AN ONLINE PRESENCE, AND INCREASED MEDIA EXPOSURE. AS EXTERNAL FORCES BEGAN TO IMPACT THE OPERATION OF CCAP'S PROGRAMS AND SERVICES, CCAP BECAME A GO-TO ORGANZIATION FOR THE MEDIA TO HELP EDUCATE THE PUBLIC ON ISSUES RELATING TO THE CIRCUMSTANCES OF THOSE IN NEED. DURING 2013, SOME 75 PRESS RELEASES AND MEDIA ALERTS WERE DISTRIBUTED; 217 REQUESTS FOR COLLATERAL MATERIAL WAS DESIGNED AND ORDERED FOR ALL CCAP PROGRAMS INCLUDING 43 FOR CCCS, 35 FOR CORPORATE, 55 FOR SECOND HARVEST FOOD BANK, 33 FOR HEAD START, AND 27 FOR CSBG; INCREASED OUR ORGANIC SOCIAL MEDIA NETWORK TO OVER 3,000 INDIVIDUALS; INCREASED UNIQUE WEB SITE TRAFFIC BY NEARLY 50%; GREW OUR EMAIL DATABASE TO WELL OVER 4,000 INDIVIDUALS; AND BEGAN FOCUSING ON MEDIA EXPOSURE IN OUTLYING AREAS. AN AGENCY DEVELOPMENT MANAGER WAS HIRED DURING 2013 WHOSE FUNCTION IS TO ENSURE THE COMMUNITY SUPPORTS AND ADVOCATES FOR OUR PROGRAMS AND SERVICES. NEW EVENTS, AWARENESS CAMPAIGNS AND FUNDING OPPORTUNITIES WERE EXPLORED AND SECURED TO CREATE A MORE DIVERSE, SUSTAINABLE ORGANIZATION. |
| FORM 990, PART VI, SECTION A, LINE 7A | THE ORGANIZATION HAS A POLICY COUNCIL FOR ITS HEAD START PROGRAM, WHICH IS MOSTLY COMPRISED OF PARENTS FROM THE HEAD START CENTERS THAT THE PROGRAM BENEFITS. THE POLICY COUNCIL HAS THE POWER TO APPOINT ONE OF THE MEMBERS OF THE ORGANZIATION'S GOVERNING BODY. |
| FORM 990, PART VI, SECTION A, LINE 7B | THE ORGANIZATION HAS A POLICY COUNCIL FOR ITS HEAD START PROGRAM, WHICH IS MOSTLY COMPRISED OF PARENTS FROM THE HEAD START CENTERS THAT THE PROGRAM BENEFITS. THE POLICY COUNCIL APPROVES THE ITEMS SUCH AS POLICY CHANGES, BUDGET, ETC. AS RELATED TO THE HEAD START PROGRAM. THE ORGANIZATION'S GOVERNING BODY IS NOT REQUIRED TO ACT ACCORDING TO THE DECISIONS OF THE POLICY COUNCIL, BUT A MATTER OF DISAGREEMENT BETWEEN THE GOVERNING BODY AND THE POLICY COUNCIL MAY BE SUBJECT TO DISPUTE RESOLUTION THROUGH THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES, WHICH FUNDS THE HEAD START PROGRAM. |
| FORM 990, PART VI, SECTION B, LINE 11 | THE 990 IS PRESENTED AT A QUARTERLY BOARD MEETING AND REVIEWED BY THE FINANCE OFFICER. A COPY OF THE 990 WILL BE PROVIDED TO THE ENTIRE BOARD FOR REVIEW AND APPROVAL PRIOR TO FILING. |
| FORM 990, PART VI, SECTION B, LINE 12C | EMPLOYEES ARE REQUIRED TO REPORT ANY CONFLICTS OF INTEREST AS THEY ARISE. ACCOUNTING STAFF HAVE TO SIGN A CONFLICT OF INTEREST STATEMENT EACH YEAR AND MUST REPORT CONFLICTS AS THEY ARISE. SHOULD A CONFLICT ARISE DURING THE YEAR, A BOARD MEMBER WOULD RECUSE HIMSELF OR HERSELF AND AN EMPLOYEE WOULD HAVE TO RESOLVE THE CONFLICT OR REFRAIN FROM WORKING ON THE TRANSACTION. |
| FORM 990, PART VI, SECTION B, LINE 15 | THE HUMAN RESOURCE DIRECTOR DOES A SALARY AND WAGE STUDY EVERY 3 YEARS IN ORDER TO DETERMINE REASONABLE COMPENSATION FOR THE CEO AND ANY KEY EMPLOYEE. THE BOARD OF DIRECTORS APPROVES THE STUDY AND THE RESULTING COMPENSATION PACKAGES. THE DECISION IS DOCUMENTED IN THE BOARD MINUTES. |
| FORM 990, PART VI, SECTION C, LINE 19 | THE ORGANIZATION'S GOVERNING DOCUMENTS, CONFLICTS OF INTEREST POLICY AND FINANCIAL STATEMENTS ARE AVAILBABLE UPON REQUEST. |
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