Attach to Form 990 or 990-EZ.
Information about Schedule O (Form 990 or 990-EZ) and its instructions is at| Return Reference | Explanation |
|---|---|
| Form 990, Part I, Line 1 | Delta Dental of Arkansas' (Delta Dental) mission is to promote oral and vision health in the state of Arkansas and to improve the awareness and education of the public on oral and vision health matters. It is Delta Dental's mission to be the leading force in the delivery, administration and marketing of quality dental and vision programs, and related services, responsive to the needs of purchaser, the patients, and member providers for the purpose of promoting dental and eyesight health for Arkansas. In fulfilling this mission, Delta Dental will maintain financial soundness and seek to grow through new product development and consideration of marketing opportunities consistent with our areas of expertise. Delta Dental is the state's largest dental benefits administrator serving Arkansas employers of all sizes as well as individuals. Delta Dental has the largest network of participating dentists. Nine out of ten Arkansas dentists are members of Delta Dental's network. In 2013, Delta Dental processed more than $2.4 million claims with an average turnaround time for paying claims of less than one calendar day. During the same period, our customer service center answered more than 623,000 phone calls with an average response rate of 29 seconds. On average, 99.96% of customer calls are resolved on the first contact which results in an extremely high degree of customer satisfaction (97%). Delta Dental's growth and efficiency in managing its organization allows the company to invest significant dollars in worthy causes. Over the last 5 years, we have donated more than $10.7 million to charitable programs throughout the state. Delta Dental annually donates more than $500,000 to fund charity dental clinics throughout the state, purchase water fluoridation equipment for community water systems, endow scholarships for dentists, hygienists and dental assistants and provide oral health education to thousands of elementary school children along with other projects as described below. The Arkansas Mission of Mercy (ARMOM), sponsored by the Arkansas state dental association, is a two-day, free dental clinic that treats uninsured Arkansans each year. From the beginning, Delta Dental has been the major corporate sponsor donating $100,000 each year to ARMOM. To date our combined efforts have resulted in the donation of $6.4 million services to over 11,500 Arkansans. In 2008, Delta Dental, The Ronald McDonald House charities of Arkansas and Arkansas Children's Hospital began discussing the possibility of a mobile dental unit to provide services for children across Arkansas who did not have access to dental care. Those discussions resulted in a partnership between the three organizations launching Arkansas' first Ronald McDonald Care Mobile (RMCM). Its mission is to bring school-based dental care and oral health educational services to underserved children in central Arkansas. In February 2010, Arkansas received its second RMCM to help ensure underserved children in Northwest Arkansas receive the care they need. Between mobile clinics, over 4,200 children have been treated through over 10,000 appointments and have provided approximately $3 million of dental care - all at no cost to the patient or their family. |
| Form 990, Part VI, Section A, Line 3 | Investments are managed by Stephens Capital Management and Intrust Wealth Management within the defined parameters of Delta Dental's written investment policy, which is approved by the board of directors. |
| Form 990, Part VI, Section A, Line 6 | Yes the organization has one corporate member. |
| Form 990, Part VI, Section A, Line 7a | The directors shall be elected at the annual meeting of the member, consistent with the terms and conditions of any and all voting agreements, proxies and/or affiliation agreements entered into by the corporation and any other party or parties, then in effect with an affiliating corporation(s). |
| Form 990, Part VI, Section B, Line 11b | The information presented on the form 990 is gathered by the Director of Finance for the organization. The Chief Financial Officer reviews the information. Once complete an electronic copy of the form 990 is posted for our board's review, prior to the form 990 being filed with the IRS. |
| Form 990, Part VI, Section B, Line 12c | Each interested person shall sign an annual certification affirming (1) receipt of the conflict of interest, (2) the policy and code of conduct has been read and understood and (3) agreement to comply with the policy and code of conduct. In addition, interested parties shall be required to annually complete and file an annual disclosure statement within one month of the date of request. Annual disclosure statements and any subsequent amendments are reviewed by the governance committee in conjunction with legal counsel and a report of disclosed conflicts are made to Delta Dental's board of directors. Periodic reviews are also performed to ensure Delta Dental operates in accordance with the conflict of interest policy. |
| Form 990, Part VI, Section B, Line 15 | The compensation of the organization's CEO is reviewed annually by the compensation committee. The compensation committee consists of board members, none of whom have a conflict with respect to the compensation of the officers. On a bi-annual basis, the compensation committee reviews market pricing and benchmarking data for the compensation of the leadership team and the staff. This analysis, from a variety of national, regional and local compensation surveys include the use of data as to comparable compensation for similarly situated organizations and reviews annual base salary compensation, incentive/bonus compensation, deferred compensation and benefits. The data meets the compensation philosophy and strategic plan as determined and approved by the board of directors. The documented results and recommendations of this analysis are presented to the compensation committee and board of directors for approval. These decisions are documented in the minutes of the compensation committee and board of directors. |
| Form 990, Part VI, Section C, Line 19 | Governing documents, conflict of interest policy, and financial statements are available to the public upon request. |
| Software ID: | 13000241 |
| Software Version: | v1.00 |