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PART V, SECTION B
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FACILITY REPORTING GROUP A
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FACILITY REPORTING GROUP A CONSISTS OF:
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- FACILITY 1: OAKWOOD HOSPITAL - DEARBORN, - FACILITY 2: OAKWOOD HOSPITAL - SOUTHSHORE, - FACILITY 3: OAKWOOD HOSPITAL - WAYNE, - FACILITY 4: OAKWOOD HOSPITAL - TAYLOR
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 2:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 3J:
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CHNA REGULATION REQUIRES EACH HOSPITAL TO DEFINE THEIR "COMMUNITY SERVED" FOR THE PURPOSES OF THE ASSESSMENT. THE OAKWOOD HEALTHCARE HOSPITAL COMMUNITIES ARE DEFINED AS ZIP CODES THAT COMPRISE 80% OF INPATIENT DISCHARGES AND ARE CONTIGUOUS. THE OVERALL OAKWOOD HEALTHCARE COMMUNITY IS THE AGGREGATE OF EACH HOSPITAL'S COMMUNITY. IT IS IMPORTANT TO NOTE THAT INDIVIDUAL HOSPITAL COMMUNITIES OVERLAP. OAKWOOD HEALTHCARE HOSPITALS ARE LOCATED IN WAYNE COUNTY, MICHIGAN, AND THE COMMUNITY THEY SERVE CONSISTS OF ZIP CODES IN WAYNE COUNTY WITH SOME OVERLAP INTO NORTHEASTERN MONROE COUNTY, MICHIGAN. OAKWOOD HEALTHCARE APPROACHED THE CHNA PROCESS AS A COLLABORATIVE EFFORT BETWEEN THEIR HOSPITALS BUT ALSO INCLUDED INFORMATION SPECIFIC TO EACH HOSPITAL COMMUNITY WHERE THE DATA COLLECTION WAS ABLE TO PROVIDE HOSPITAL COMMUNITY SPECIFIC INFORMATION. TO ASSESS HEALTH NEEDS OF THE OAKWOOD HEALTHCARE COMMUNITIES, A QUANTITATIVE AND QUALITATIVE APPROACH WAS USED. IN ADDITION TO COLLECTING DATA FROM A NUMBER OF PUBLIC SOURCES AND TRUVEN HEALTH PROPRIETARY SOURCES, INTERVIEWS (BOTH IN-PERSON AND TELEPHONE) AND FOCUS GROUPS WERE CONDUCTED WITH INDIVIDUALS REPRESENTING COMMUNITY LEADERS/GROUPS, PUBLIC ORGANIZATIONS, PATIENTS, PROVIDERS, AND OAKWOOD HEALTHCARE REPRESENTATIVES FROM THE HOSPITAL AND CORPORATE LEVELS. IN ADDITION TO THE QUALITATIVE FEEDBACK, QUANTITATIVE HEALTH INDICATORS WERE COLLECTED AND ANALYZED TO ASSESS COMMUNITY HEALTH NEEDS. ONE HUNDRED-SIX INDICATORS WERE EVALUATED FOR EACH OF THE COUNTIES OR TOWNS (DEPENDING ON LEVEL OF DATA AVAILABLE) IN THE OAKWOOD HEALTHCARE COMMUNITY SERVED. THE MAJORITY OF HEALTH INDICATORS ARE ONLY AVAILABLE AT THE COUNTY LEVEL. THIS PRESENTS A NUMBER OF CHALLENGES AS HEALTH INDICATORS WERE EVALUATED ACROSS MULTIPLE COUNTIES. IN EVALUATING DATA FOR ENTIRE COUNTIES VERSUS ZIP CODE LEVEL DATA, IT IS DIFFICULT TO UNDERSTAND THE HEALTH NEEDS FOR SPECIFIC POPULATION POCKETS WITHIN A COUNTY. SUPPLEMENTED HEALTH INDICATOR DATA WITH ZIP CODE ESTIMATES (COMMUNITY NEEDS INDEX) WERE USED TO IDENTIFY SPECIFIC POPULATIONS WITHIN A COMMUNITY WHERE HEALTH NEEDS MAY BE GREATER.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 5:
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TO TAKE INTO ACCOUNT THE INPUT OF PERSONS REPRESENTING THE BROAD INTERESTS OF THE COMMUNITY, INTERVIEWS (BOTH ONE ON ONE AND IN SMALL GROUPS) AS WELL AS FOCUS GROUPS WERE CONDUCTED. THE INTERVIEW QUESTIONNAIRE WAS DESIGNED TO UNDERSTAND HOW PARTICIPANTS FEEL ABOUT THE GENERAL HEALTH STATUS OF THE COMMUNITY AND THE VARIOUS DRIVERS CONTRIBUTING TO HEALTH ISSUES. PARTICIPANTS INCLUDED REPRESENTATIVES FROM THE WAYNE DEPARTMENT OF PUBLIC HEALTH, WAYNE COUNTY DEPT. OF HEALTH AND HUMAN SERVICES, MICHIGAN DEPT. OF COMMUNITY HEALTH, WAYNE COUNTY HEALTH AUTHORITY, CITY OF DETROIT DEPARTMENT OF HEALTH AND WELLNESS PROMOTION, SEMCA, FAITH-BASED ORGANIZATIONS, MENTAL HEALTH ORGANIZATIONS, EARLY CHILDHOOD ORGANIZATIONS, FQHC'S, UNIVERSITY OF MICHIGAN DEARBORN, WORKFORCE DEVELOPMENT ORGANIZATIONS, LOCAL GOVERNMENT REPRESENTATIVES, CHRONIC DISEASE MANAGEMENT ORGANIZATIONS, NONPROFIT ORGANIZATIONS SERVING VULNERABLE POPULATIONS, PHYSICIAN PRACTICES, AND OAKWOOD HEALTHCARE REPRESENTATIVES.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 6A:
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OAKWOOD HOSPITAL - DEARBORN'S CHNA WAS CONDUCTED WITH THE FOLLOWING HOSPITAL FACILITIES:OAKWOOD HOSPITAL - WAYNEOAKWOOD HOSPITAL - TAYLOROAKWOOD HOSPITAL - SOUTHSHORE
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 6B:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 7D:
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THE CHNA WAS DISTRIBUTED TO THOSE WHO PARTICIPATED IN THE INTERVIEWS AND FOCUS GROUPS AND TO COMMUNITY ORGANIZATIONS IN THE OAKWOOD SERVICE AREA.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 11:
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FOUR PRIORITY HEALTH NEEDS WERE IDENTIFIED IN THE CHNA: ACCESS TO CARE, DIABETES, OBESITY AND HEART/CARDIOVASCULAR DISEASE. FOR ACCESS TO CARE, THE FOLLOWING KEY INITIATIVES AND OUTCOMES ARE HIGHLIGHTED: TO ASSIST THE UNINSURED, UNDERINSURED AND UNDERSERVED, OAKWOOD PROVIDED CERTIFIED NAVIGATORS TO CONDUCT COMMUNITY-BASED INSURANCE ENROLLMENT AND EDUCATION FOR THE HEALTH INSURANCE MARKETPLACE, MEDICAID AND HEALTHY MICHIGAN. INFORMATION ON THE MEDICAID AND EXPANDED MEDICAID WAS PROVIDED TO 35,818 INDIVIDUALS. NAVIGATORS ENROLLED COMMUNITY MEMBERS IN MEDICAID, HEALTHY MICHIGAN AND THE MARKETPLACE AND ASSISTED THOSE WHO NEEDED A MEDICAL HOME. IN 2014, 2,565 INDIVIDUALS WERE ASSISTED IN APPLYING FOR HEALTH INSURANCE IN ADDITION TO 141 INDIVIDUALS ATTENDING HEALTH INSURANCE 101, AN EDUCATIONAL PROGRAM ON HOW TO USE INSURANCE FOR THE NEWLY INSURED. OAKASSIST SCREENED AND PROVIDED ASSISTANCE TO 26,728 INDIVIDUALS FOR HEALTH COVERAGE ELIGIBILITY. OAKWOOD SCHOOL & COMMUNITY-BASED CHILD AND ADOLESCENT HEALTH CENTERS PROVIDED ACCESS TO CARE FOR 1,226 YOUTH WITH MEDICAL SERVICES. THE CENTER FOR EXCEPTIONAL FAMILIES PROVIDED ACCESS TO CARE FOR 4,011 YOUTH WITH SPECIAL NEEDS MEDICAL SERVICES. THE WESTLAND INFECTIOUS DISEASE CLINIC PROVIDED ACCESS TO CARE WITH 1,310 UNITS OF SERVICE TO 221 INDIVIDUALS WITH HIV. KEY INITIATIVES AND OUTCOMES RELATED TO DIABETES INCLUDE: ADDITION OF SIX NEW COMMUNITY PARTNER ORGANIZATIONS TO PROVIDE DIABETES SCREENING IN THE COMMUNITY. IN 2014, 74 EVENTS WERE HELD IN THE OAKWOOD DEARBORN AREA IN WHICH 2,518 INDIVIDUALS RECEIVED BLOOD PRESSURE, CHOLESTEROL AND GLUCOSE SCREENINGS. FOLLOW-UP CARE WAS RECOMMENDED FOR 755 OF THESE INDIVIDUALS. A PARTNERSHIP WITH THE NATIONAL KIDNEY FOUNDATION PROVIDED COMMUNITY-BASED PROGRAMMING WITH PATH (2 SIX WEEK WORKSHOPS) AND THE NATIONAL DIABETES PREVENTION PROGRAM (NDPP) - A 12-MONTH PROGRAM. POST-TEST FOR PATH SHOWED 63% TESTED THEIR BLOOD SUGAR VS. 41% PRE-TEST. ALSO, 92% WERE EXERCISING MORE THAN 150 MINUTES PER WEEK COMPARED TO 46% AT PRE-TEST. DIABETES SUPPORT GROUPS PROVIDED SCREENING AND EDUCATION SERVICES TO 117 INDIVIDUALS. INTERMEDIATE OUTCOMES FOR NDPP SHOW 98.9% INCREASED THEIR PHYSICAL ACTIVITY MINUTES IN THE CORE PHASE WITH AN AVERAGE WEIGHT LOSS OF 10.5 POUNDS PER PARTICIPANT. A PARTNERSHIP WITH GLEANERS COMMUNITY FOOD BANK RESULTED IN FOUR PILOT PROGRAMS OF COOKING MATTERS FOR DIABETES(TM) OFFERED IN THE COMMUNITY WITH 74 INDIVIDUALS PARTICIPATING. TWENTY OUTCOME MEASURES WERE TRACKED WITH POST-TESTS SHOWING POSITIVE CHANGES IN MOST AREAS.KEY INITIATIVES AND OUTCOMES RELATED TO CARDIOVASCULAR DISEASE INCLUDE: COMMUNITY-BASED SCREENING FOR ELEVATED BLOOD PRESSURE AND CHOLESTEROL LEVELS WERE PROVIDED AT 74 EVENTS IN THE DEARBORN AREA TO 2,518 INDIVIDUALS IN THE COMMUNITY. OF THOSE SCREENED, 755 WERE REFERRED FOR FOLLOW-UP CARE. TO REDUCE CARDIOVASCULAR DISEASE COMPLICATIONS AND SUDDEN DEATH FROM CARDIAC ARREST, OAKWOOD HEALTHCARE PARTNERED WITH THE SENIOR ALLIANCE (TSA) FOR THE CARE TRANSITIONS INTERVENTION PROGRAM. AS OF 2014, THE RATE REDUCTION IN HOSPITAL READMISSIONS FOR ALL PATIENTS IS 15.4%. TO INCREASE KNOWLEDGE AND SKILLS TO RESUSCITATE INFANTS/CHILDREN SUFFERING SUDDEN CARDIAC ARREST, CPR CLASSES WERE PROVIDED TO 95 INDIVIDUALS. KEY INITIATIVES AND OUTCOMES RELATED TO OBESITY INCLUDE: OAKWOOD PROVIDES EDUCATION ON HEALTHY EATING, PHYSICAL ACTIVITY AND WEIGHT MANAGEMENT WITH THE CATCH KIDS CLUB. THE AFTER-SCHOOL ACTIVITY AND NUTRITION PROGRAM IS CONDUCTED IN COLLABORATION WITH SCHOOLS AND THE YMCA OF METRO DETROIT. IN ADDITION TO THE PROGRAM BEING OFFERED IN 11 SCHOOLS, EIGHT ADDITIONAL SITES WERE ADDED IN 2014 IN THE DEARBORN SCHOOL DISTRICT. IN 2014, 1,027 CHILDREN TOOK PART IN THE PROGRAM. MYNUTRATEK, A HEALTH AND WELLNESS APPLICATION AND PROGRAM, WAS OFFERED TO STUDENTS IN ALL DEARBORN SCHOOLS BY OAKWOOD. TO IMPROVE NUTRITION PRACTICES, HEALTHY MEAL PREPARATION AND FOOD BUDGETING KNOWLEDGE, EIGHT PILOT PROGRAMS OF COOKING MATTERS(TM) WERE CONDUCTED IN COLLABORATION WITH GLEANERS COMMUNITY FOOD BANK WITH 134 INDIVIDUALS PARTICIPATING. IN ADDITION, COMMUNITY-BASED EDUCATION ON NUTRITION WAS PRESENTED AT 31 EVENTS REACHING 1,869 INDIVIDUALS.TO HAVE A COLLECTIVE IMPACT AND MOVE THE NEEDLE ON THESE PRIORITY HEALTH NEEDS, OAKWOOD HEALTHCARE ESTABLISHED HEALTHY DEARBORN, A COLLECTIVE IMPACT INITIATIVE IN PARTNERSHIP WITH THE CITY, SCHOOLS, RESIDENTS, NONPROFITS, AND OTHER SECTORS. A COMMUNITY COALITION WILL COORDINATE AND DRIVE INITIATIVES IN THE COMMUNITY TO IMPROVE HEALTH WHILE ADDRESSING PRIORITY HEALTH NEEDS. NEEDS THAT WERE NOT ADDRESSED INCLUDE MENTAL HEALTH, MATERNAL HEALTH, ENVIRONMENT AND SOCIOECONOMIC FACTORS. WHILE EACH OF THESE HEALTH NEEDS ARE IMPORTANT AND ARE BEING ADDRESSED BY PROGRAMS AND INITIATIVES OF OAKWOOD HEALTHCARE, ALLOCATING SIGNIFICANT RESOURCES TO THE FOUR PRIORITY NEEDS PREVENTED THE INCLUSION OF ALL HEALTH NEEDS IN THE OAKWOOD IMPLEMENTATION PLANS.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 13B:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 13H:
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ALL SELF-PAY PATIENTS ARE BILLED FULL CHARGES AND THEN THE CHARGES ARE REDUCED PER OUR FINANCIAL ASSISTANCE POLICY. ALL SELF-PAY, UNINSURED PATIENTS RECEIVE, AT A MINIMUM, A 55% DISCOUNT OFF OF FULL CHARGES WITHOUT HAVING TO SUBMIT A FORMAL APPLICATION FOR OR INQUIRE ABOUT FINANCIAL ASSISTANCE. THE MAXIMUM DISCOUNT PERCENTAGE IS UPDATED ANNUALLY BASED ON AVERAGE PAYMENT RATES FROM COMMERCIAL PAYORS. OAKWOOD ATTEMPTS TO SCREEN ALL SELF-PAY PATIENTS UPON SCHEDULING THROUGH CENTRAL SCHEDULING, WHILE ACCESSING CARE THROUGH OUR EMERGENCY DEPARTMENTS AND UPON INPATIENT ADMISSION INTO OUR HOSPITALS. OAKASSIST FINANCIAL COUNSELORS GATHER INFORMATION ON THE PATIENT'S OVERALL FINANCIAL SITUATION. PATIENTS APPLYING FOR AN ADDITIONAL LEVEL OF DISCOUNT OR APPLYING FOR A CATASTROPHIC MEDICAL DEBT DISCOUNT NEED TO COMPLETE A FINANCIAL ASSISTANCE APPLICATION FORM OR REQUEST A DETERMINATION AS TO WHETHER OR NOT THEY QUALIFY FOR FREE OR DISCOUNTED CARE; SELF-PAY DISCOUNTS ARE BASED UPON THE FOLLOWING:1) FEDERAL POVERTY GUIDELINES/INCOME LEVEL2) EARNING CAPACITY3) EMPLOYMENT STATUS 4) ASSETS5) INSURANCE STATUS AND THE POSSIBILITY OF QUALIFYING FOR SOME FORM OF GOVERNMENT ASSISTANCE OR SOURCE OF COVERAGE FOR UNINSURED PATIENT6) THE LEVEL OF SELF-PAY DISCOUNTING CURRENTLY BEING OFFERED THROUGH THE FINANCIAL ASSISTANCE POLICY.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 15E:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 16I:
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THE ORGANIZATION'S WEBSITE DIRECTS PATIENTS TO CONTACT OUR OAKASSIST FINANCIAL COUNSELORS FOR ASSISTANCE AND PROVIDES SUMMARY LEVEL INFORMATION ON THE TYPES AND ELIGIBILITY REQUIREMENTS OF FINANCIAL ASSISTANCE AVAILABLE. FINANCIAL ASSISTANCE INFORMATION IS INCLUDED IN OUR ADMISSION PACKETS AND IS MADE AVAILABLE TO ALL HOSPITAL INPATIENTS THAT CONTAIN THE TELEPHONE NUMBER DIRECTLY TO OAKWOOD'S FINANCIAL COUNSELORS. OUR PATIENT STATEMENTS INCLUDE A BOLD STATEMENT INDICATING "FINANCIAL ASSISTANCE AVAILABLE" AND THERE IS A NOTICE TO PATIENTS, ON THE STATEMENT, AS FOLLOWS: "IF YOU CANNOT PAY THIS BALANCE IN FULL, PLEASE CALL A CUSTOMER SERVICE REPRESENTATIVE AS SOON AS POSSIBLE AT THE NUMBERS LISTED BELOW TO DISCUSS OTHER OPTIONS. MONTHLY PAYMENT OPTIONS AND FINANCIAL ASSISTANCE PROGRAMS ARE AVAILABLE TO THOSE WHO QUALIFY." THE TELEPHONE NUMBER FOR CUSTOMER SERVICE IS LISTED AND OAKWOOD'S WEBSITE ADDRESS. THERE ARE POSTINGS NOTIFYING PATIENTS THAT FINANCIAL ASSISTANCE IS AVAILABLE AND THE CONTACT INFORMATION TO OBTAIN FINANCIAL ASSISTANCE IS POSTED IN OUR EMERGENCY DEPARTMENTS AND HOSPITAL REGISTRATION/PATIENT ACCESS AREAS. THE POLICY WAS MADE AVAILABLE TO PATIENTS UPON REQUEST.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 18D:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 19D:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 20E:
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THE HOSPITAL ROUTES ALL SELF PAY INPATIENTS AND EMERGENCY PATIENTS TO OUR OAKASSIST FINANCIAL COUNSELORS WHO ASSESS THE PATIENTS FOR ELIGIBILITY UNDER OUR FINANCIAL ASSISTANCE POLICY. IN ADDITION, SELF PAY PATIENTS, SCHEDULED THROUGH OUR CENTRAL SCHEDULING DEPARTMENT, ARE ALSO ROUTED THROUGH OUR FINANCIAL CLEARANCE CENTER AND, IF DEEMED ELIGIBLE OR A DETERMINATION CANNOT BE MADE, THE PATIENT IS ROUTED TO OUR OAKASSIST FINANCIAL COUNSELORS FOR FURTHER SCREENING. PATIENTS ARE NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE DURING THEIR INPATIENT STAY THROUGH A SECTION OF THE ADMISSION PACKET WHERE PATIENTS WHO ARE CONCERNED ABOUT THEIR FINANCIAL RESPONSIBILITY CAN SPEAK TO FINANCIAL COUNSELORS FOR OPTIONS TO ASSIST THEM WITH PAYMENTS. THERE ARE POSTINGS IN THE EMERGENCY DEPARTMENTS AND MAIN REGISTRATION/PATIENT ACCESS AREAS INDICATING THAT FINANCIAL ASSISTANCE IS AVAILABLE. PATIENTS ARE ALSO PROVIDED INFORMATION ABOUT HOW TO ACCESS INFORMATION ON OAKWOOD'S PROGRAMS AND HOW TO CONTACT OUR FINANCIAL COUNSELORS FOR MORE INFORMATION AND ASSISTANCE. PATIENTS ARE ALSO NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE ON THE MONTHLY PATIENT STATEMENTS WHICH INCLUDES WEBSITE AND TELEPHONE CONTACT INFORMATION. IN ADDITION, THE UNINSURED ARE PROVIDED A SELF-PAY DISCOUNT BASED ON COMMERCIAL PAYMENT RATES WITHOUT A FORMAL REQUEST FOR FINANCIAL ASSISTANCE. INFORMATION ON THE AVAILABILITY OF FINANCIAL ASSISTANCE IS AVAILABLE ON OUR WEBSITE AND TELEPHONE CONTACT DATA REGARDING FINANCIAL ASSISTANCE OPTIONS IS LISTED ON OUR WEBSITE. PRIOR TO SENDING PATIENT PAY ACCOUNTS TO OUR EXTERNAL COLLECTION AGENCY, OUR EXTERNAL CUSTOMER SERVICE VENDOR PROCESSES THE ACCOUNTS THROUGH THEIR PROPRIETARY "PROPENSITY TO PAY" MODEL AND ASSIGNS A "PROPENSITY TO PAY SCORE" ON EACH ACCOUNT. PER OAKWOOD POLICY, THOSE PATIENT ACCOUNTS SCORED AT 650 OR LESS, WITH NO INSURANCE INFORMATION ATTACHED, AN OUTSTANDING BALANCE OF $100.00 OR MORE, AND CONTAINING DEMOGRAPHIC INFORMATION INDICATING MICHIGAN RESIDENCY ARE AUTOMATICALLY ADJUSTED OFF TO CHARITY CARE WITHOUT A FORMAL APPLICATION PROCESS. ALL OF THESE EFFORTS ARE MADE PRIOR TO INITIATING ANY COLLECTION ACTIONS.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 21C:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 21D:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 22D:
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A DISCOUNT OF 55 PERCENT WAS DERIVED BY CALCULATING AN AVERAGE OF OUR COMMERCIAL DISCOUNTS.
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 23:
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GROUP A-FACILITY 1 -- OAKWOOD HOSPITAL - DEARBORN PART V, SECTION B, LINE 24:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 2:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 3J:
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CHNA REGULATION REQUIRES EACH HOSPITAL TO DEFINE THEIR "COMMUNITY SERVED" FOR THE PURPOSES OF THE ASSESSMENT. THE OAKWOOD HEALTHCARE HOSPITAL COMMUNITIES ARE DEFINED AS ZIP CODES THAT COMPRISE 80% OF INPATIENT DISCHARGES AND ARE CONTIGUOUS. THE OVERALL OAKWOOD HEALTHCARE COMMUNITY IS THE AGGREGATE OF EACH HOSPITAL'S COMMUNITY. IT IS IMPORTANT TO NOTE THAT INDIVIDUAL HOSPITAL COMMUNITIES OVERLAP. OAKWOOD HEALTHCARE HOSPITALS ARE LOCATED IN WAYNE COUNTY, MICHIGAN, AND THE COMMUNITY THEY SERVE CONSISTS OF ZIP CODES IN WAYNE COUNTY WITH SOME OVERLAP INTO NORTHEASTERN MONROE COUNTY, MICHIGAN. OAKWOOD HEALTHCARE APPROACHED THE CHNA PROCESS AS A COLLABORATIVE EFFORT BETWEEN THEIR HOSPITALS BUT ALSO INCLUDED INFORMATION SPECIFIC TO EACH HOSPITAL COMMUNITY WHERE THE DATA COLLECTION WAS ABLE TO PROVIDE HOSPITAL COMMUNITY SPECIFIC INFORMATION. TO ASSESS HEALTH NEEDS OF THE OAKWOOD HEALTHCARE COMMUNITIES, A QUANTITATIVE AND QUALITATIVE APPROACH WAS USED. IN ADDITION TO COLLECTING DATA FROM A NUMBER OF PUBLIC SOURCES AND TRUVEN HEALTH PROPRIETARY SOURCES, INTERVIEWS (BOTH IN-PERSON AND TELEPHONE) AND FOCUS GROUPS WERE CONDUCTED WITH INDIVIDUALS REPRESENTING COMMUNITY LEADERS/GROUPS, PUBLIC ORGANIZATIONS, PATIENTS, PROVIDERS, AND OAKWOOD HEALTHCARE REPRESENTATIVES FROM THE HOSPITAL AND CORPORATE LEVELS. IN ADDITION TO THE QUALITATIVE FEEDBACK, QUANTITATIVE HEALTH INDICATORS WERE COLLECTED AND ANALYZED TO ASSESS COMMUNITY HEALTH NEEDS. ONE HUNDRED-SIX INDICATORS WERE EVALUATED FOR EACH OF THE COUNTIES OR TOWNS (DEPENDING ON LEVEL OF DATA AVAILABLE) IN THE OAKWOOD HEALTHCARE COMMUNITY SERVED. THE MAJORITY OF HEALTH INDICATORS ARE ONLY AVAILABLE AT THE COUNTY LEVEL. THIS PRESENTS A NUMBER OF CHALLENGES AS HEALTH INDICATORS WERE EVALUATED ACROSS MULTIPLE COUNTIES. IN EVALUATING DATA FOR ENTIRE COUNTIES VERSUS ZIP CODE LEVEL DATA, IT IS DIFFICULT TO UNDERSTAND THE HEALTH NEEDS FOR SPECIFIC POPULATION POCKETS WITHIN A COUNTY. SUPPLEMENTED HEALTH INDICATOR DATA WITH ZIP CODE ESTIMATES (COMMUNITY NEEDS INDEX) WERE USED TO IDENTIFY SPECIFIC POPULATIONS WITHIN A COMMUNITY WHERE HEALTH NEEDS MAY BE GREATER.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 5:
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TO TAKE INTO ACCOUNT THE INPUT OF PERSONS REPRESENTING THE BROAD INTERESTS OF THE COMMUNITY, INTERVIEWS (BOTH ONE ON ONE AND IN SMALL GROUPS) AS WELL AS FOCUS GROUPS WERE CONDUCTED. THE INTERVIEW QUESTIONNAIRE WAS DESIGNED TO UNDERSTAND HOW PARTICIPANTS FEEL ABOUT THE GENERAL HEALTH STATUS OF THE COMMUNITY AND THE VARIOUS DRIVERS CONTRIBUTING TO HEALTH ISSUES. PARTICIPANTS INCLUDED REPRESENTATIVES FROM THE WAYNE DEPARTMENT OF PUBLIC HEALTH, WAYNE COUNTY DEPT. OF HEALTH AND HUMAN SERVICES, MICHIGAN DEPT. OF COMMUNITY HEALTH, WAYNE COUNTY HEALTH AUTHORITY, CITY OF DETROIT DEPARTMENT OF HEALTH AND WELLNESS PROMOTION, SEMCA, FAITH-BASED ORGANIZATIONS, MENTAL HEALTH ORGANIZATIONS, EARLY CHILDHOOD ORGANIZATIONS, FQHC'S, UNIVERSITY OF MICHIGAN DEARBORN, WORKFORCE DEVELOPMENT ORGANIZATIONS, LOCAL GOVERNMENT REPRESENTATIVES, CHRONIC DISEASE MANAGEMENT ORGANIZATIONS, NONPROFIT ORGANIZATIONS SERVING VULNERABLE POPULATIONS, PHYSICIAN PRACTICES, AND OAKWOOD HEALTHCARE REPRESENTATIVES.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 6A:
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OAKWOOD HOSPITAL - SOUTHSHORE'S CHNA WAS CONDUCTED WITH THE FOLLOWING HOSPITAL FACILITIES:OAKWOOD HOSPITAL - DEARBORNOAKWOOD HOSPITAL - TAYLOROAKWOOD HOSPITAL - WAYNE
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 6B:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 7D:
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THE CHNA WAS DISTRIBUTED TO THOSE WHO PARTICIPATED IN THE INTERVIEWS AND FOCUS GROUPS AND TO COMMUNITY ORGANIZATIONS IN THE OAKWOOD SERVICE AREA.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 11:
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FOUR PRIORITY HEALTH NEEDS WERE IDENTIFIED IN THE CHNA: ACCESS TO CARE, DIABETES, OBESITY AND HEART/CARDIOVASCULAR DISEASE. FOR ACCESS TO CARE, THE FOLLOWING KEY INITIATIVES AND OUTCOMES ARE HIGHLIGHTED: TO ASSIST THE UNINSURED, UNDERINSURED AND UNDERSERVED, OAKWOOD PROVIDED CERTIFIED NAVIGATORS TO CONDUCT COMMUNITY-BASED INSURANCE ENROLLMENT AND EDUCATION FOR THE HEALTH INSURANCE MARKETPLACE, MEDICAID AND HEALTHY MICHIGAN. INFORMATION ON THE MEDICAID AND EXPANDED MEDICAID WAS PROVIDED TO 35,818 INDIVIDUALS. NAVIGATORS ENROLLED COMMUNITY MEMBERS IN MEDICAID, HEALTHY MICHIGAN AND THE MARKETPLACE AND ASSISTED THOSE WHO NEEDED A MEDICAL HOME. IN 2014, 2,565 INDIVIDUALS WERE ASSISTED IN APPLYING FOR HEALTH INSURANCE IN ADDITION TO 141 INDIVIDUALS ATTENDING HEALTH INSURANCE 101, AN EDUCATIONAL PROGRAM ON HOW TO USE INSURANCE FOR THE NEWLY INSURED. OAKASSIST SCREENED AND PROVIDED ASSISTANCE TO 26,728 INDIVIDUALS FOR HEALTH COVERAGE ELIGIBILITY. OAKWOOD SCHOOL & COMMUNITY-BASED CHILD AND ADOLESCENT HEALTH CENTERS PROVIDED ACCESS TO CARE FOR 1,226 YOUTH WITH MEDICAL SERVICES. THE CENTER FOR EXCEPTIONAL FAMILIES PROVIDED ACCESS TO CARE FOR 4,011 YOUTH WITH SPECIAL NEEDS MEDICAL SERVICES. THE WESTLAND INFECTIOUS DISEASE CLINIC PROVIDED ACCESS TO CARE WITH 1,310 UNITS OF SERVICE TO 221 INDIVIDUALS WITH HIV. KEY INITIATIVES AND OUTCOMES RELATED TO DIABETES INCLUDE: CREATION OF NEW PARTNERSHIPS WITH COMMUNITY ORGANIZATIONS TO PROVIDE DIABETES SCREENING IN THE COMMUNITY. IN 2014, 6 EVENTS WERE HELD IN THE OAKWOOD HOSPITAL SOUTHSHORE AREA IN WHICH 487 INDIVIDUALS RECEIVED BLOOD PRESSURE, CHOLESTEROL AND GLUCOSE SCREENINGS. FOLLOW-UP CARE WAS RECOMMENDED FOR 146 OF THESE INDIVIDUALS. DIABETES EDUCATION WAS PROVIDED AT SIX EVENTS REACHING 324 INDIVIDUALS. A PARTNERSHIP WITH THE NATIONAL KIDNEY FOUNDATION PROVIDED COMMUNITY-BASED PROGRAMMING WITH PATH (2 SIX WEEK WORKSHOPS) AND THE NATIONAL DIABETES PREVENTION PROGRAM (NDPP) - A 12-MONTH PROGRAM. POST-TEST FOR PATH SHOWED 63% TESTED THEIR BLOOD SUGAR VS. 41% PRE-TEST. ALSO, 92% WERE EXERCISING MORE THAN 150 MINUTES PER WEEK COMPARED TO 46% AT PRE-TEST. DIABETES SUPPORT GROUPS PROVIDED SCREENING AND EDUCATION SERVICES TO 117 INDIVIDUALS. INTERMEDIATE OUTCOMES FOR NDPP SHOW 98.9% INCREASED THEIR PHYSICAL ACTIVITY MINUTES IN THE CORE PHASE WITH AN AVERAGE WEIGHT LOSS OF 10.5 POUNDS PER PARTICIPANT. A PARTNERSHIP WITH GLEANERS COMMUNITY FOOD BANK RESULTED IN FOUR PILOT PROGRAMS OF COOKING MATTERS FOR DIABETES(TM) OFFERED IN THE COMMUNITY WITH 74 INDIVIDUALS PARTICIPATING. TWENTY OUTCOME MEASURES WERE TRACKED WITH POST-TESTS SHOWING POSITIVE CHANGES IN MOST AREAS. KEY INITIATIVES AND OUTCOMES RELATED TO CARDIOVASCULAR DISEASE INCLUDE: SCREENING FOR ELEVATED BLOOD PRESSURE AND CHOLESTEROL LEVELS AND EDUCATION SERVICES PROVIDED TO 487 INDIVIDUALS IN THE OAKWOOD SOUTHSHORE COMMUNITY - 146 WERE REFERRED FOR FOLLOW-UP CARE. TO INCREASE KNOWLEDGE AND SKILLS TO RESUSCITATE INFANTS/CHILDREN SUFFERING SUDDEN CARDIAC ARREST, CPR CLASSES WERE PROVIDED TO 95 INDIVIDUALS.KEY INITIATIVES AND OUTCOMES RELATED TO OBESITY INCLUDE: OAKWOOD PROVIDES EDUCATION ON HEALTHY EATING, PHYSICAL ACTIVITY AND WEIGHT MANAGEMENT WITH THE CATCH KIDS CLUB. THE AFTER-SCHOOL ACTIVITY AND NUTRITION PROGRAM IS CONDUCTED IN COLLABORATION WITH SCHOOLS AND THE YMCA OF METRO DETROIT. IN ADDITION TO THE PROGRAM BEING OFFERED IN 11 SCHOOLS, EIGHT ADDITIONAL SITES WERE ADDED IN 2014 IN THE DEARBORN SCHOOL DISTRICT. THE OAKWOOD SOUTHSHORE ELEMENTARY SCHOOLS INCLUDE MONROE ELEMENTARY, JEFFERSON ELEMENTARY AND WASHINGTON ELEMENTARY IN WYANDOTTE. IN 2014, 1,027 CHILDREN TOOK PART IN THE CATCH KIDS CLUB PROGRAM. TO IMPROVE NUTRITION PRACTICES, HEALTHY MEAL PREPARATION AND FOOD BUDGETING KNOWLEDGE, EIGHT PILOT PROGRAMS OF COOKING MATTERS(TM) WERE CONDUCTED IN COLLABORATION WITH GLEANERS COMMUNITY FOOD BANK WITH 134 INDIVIDUALS PARTICIPATING. OUTCOME MEASURES INDICATED POSITIVE CHANGE IN MOST HEALTH BEHAVIORS. IN ADDITION, COMMUNITY-BASED EDUCATION ON NUTRITION WAS PRESENTED AT 31 EVENTS REACHING 1,869 INDIVIDUALS. TO HAVE A COLLECTIVE IMPACT AND MOVE THE NEEDLE ON THESE PRIORITY HEALTH NEEDS, OAKWOOD HEALTHCARE ESTABLISHED HEALTHY TRENTON, A COLLECTIVE IMPACT INITIATIVE IN PARTNERSHIP WITH THE CITY, SCHOOLS, RESIDENTS, NONPROFITS, AND OTHER SECTORS. A COMMUNITY COALITION WILL COORDINATE AND DRIVE INITIATIVES IN THE COMMUNITY TO IMPROVE HEALTH WHILE ADDRESSING PRIORITY HEALTH NEEDS. NEEDS THAT WERE NOT ADDRESSED INCLUDE MENTAL HEALTH, MATERNAL HEALTH, ENVIRONMENT AND SOCIOECONOMIC FACTORS. WHILE EACH OF THESE HEALTH NEEDS ARE IMPORTANT AND ARE BEING ADDRESSED BY PROGRAMS AND INITIATIVES OF OAKWOOD HEALTHCARE, ALLOCATING SIGNIFICANT RESOURCES TO THE FOUR PRIORITY NEEDS PREVENTED THE INCLUSION OF ALL HEALTH NEEDS IN THE OAKWOOD IMPLEMENTATION PLANS.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 13B:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 13H:
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ALL SELF-PAY PATIENTS ARE BILLED FULL CHARGES AND THEN THE CHARGES ARE REDUCED PER OUR FINANCIAL ASSISTANCE POLICY. ALL SELF-PAY, UNINSURED PATIENTS RECEIVE, AT A MINIMUM, A 55% DISCOUNT OFF OF FULL CHARGES WITHOUT HAVING TO SUBMIT A FORMAL APPLICATION FOR OR INQUIRE ABOUT FINANCIAL ASSISTANCE. THE MAXIMUM DISCOUNT PERCENTAGE IS UPDATED ANNUALLY BASED ON AVERAGE PAYMENT RATES FROM COMMERCIAL PAYORS. OAKWOOD ATTEMPTS TO SCREEN ALL SELF-PAY PATIENTS UPON SCHEDULING THROUGH CENTRAL SCHEDULING, WHILE ACCESSING CARE THROUGH OUR EMERGENCY DEPARTMENTS AND UPON INPATIENT ADMISSION INTO OUR HOSPITALS. OAKASSIST FINANCIAL COUNSELORS GATHER INFORMATION ON THE PATIENT'S OVERALL FINANCIAL SITUATION. PATIENTS APPLYING FOR AN ADDITIONAL LEVEL OF DISCOUNT OR APPLYING FOR A CATASTROPHIC MEDICAL DEBT DISCOUNT NEED TO COMPLETE A FINANCIAL ASSISTANCE APPLICATION FORM OR REQUEST A DETERMINATION AS TO WHETHER OR NOT THEY QUALIFY FOR FREE OR DISCOUNTED CARE; SELF-PAY DISCOUNTS ARE BASED UPON THE FOLLOWING:1) FEDERAL POVERTY GUIDELINES/INCOME LEVEL2) EARNING CAPACITY3) EMPLOYMENT STATUS 4) ASSETS5) INSURANCE STATUS AND THE POSSIBILITY OF QUALIFYING FOR SOME FORM OF GOVERNMENT ASSISTANCE OR SOURCE OF COVERAGE FOR UNINSURED PATIENT6) THE LEVEL OF SELF PAY DISCOUNTING CURRENTLY BEING OFFERED THROUGH THE FINANCIAL ASSISTANCE POLICY.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 15E:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 16I:
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THE ORGANIZATION'S WEBSITE DIRECTS PATIENTS TO CONTACT OUR OAKASSIST FINANCIAL COUNSELORS FOR ASSISTANCE AND PROVIDES SUMMARY LEVEL INFORMATION ON THE TYPES AND ELIGIBILITY REQUIREMENTS OF FINANCIAL ASSISTANCE AVAILABLE. FINANCIAL ASSISTANCE INFORMATION IS INCLUDED IN OUR ADMISSION PACKETS AND IS MADE AVAILABLE TO ALL HOSPITAL INPATIENTS THAT CONTAIN THE TELEPHONE NUMBER DIRECTLY TO OAKWOOD'S FINANCIAL COUNSELORS. OUR PATIENT STATEMENTS INCLUDE A BOLD STATEMENT INDICATING "FINANCIAL ASSISTANCE AVAILABLE" AND THERE IS A NOTICE TO PATIENTS, ON THE STATEMENT, AS FOLLOWS: "IF YOU CANNOT PAY THIS BALANCE IN FULL, PLEASE CALL A CUSTOMER SERVICE REPRESENTATIVE AS SOON AS POSSIBLE AT THE NUMBERS LISTED BELOW TO DISCUSS OTHER OPTIONS. MONTHLY PAYMENT OPTIONS AND FINANCIAL ASSISTANCE PROGRAMS ARE AVAILABLE TO THOSE WHO QUALIFY." THE TELEPHONE NUMBER FOR CUSTOMER SERVICE IS LISTED AND OAKWOOD'S WEBSITE ADDRESS. THERE ARE POSTINGS NOTIFYING PATIENTS THAT FINANCIAL ASSISTANCE IS AVAILABLE AND THE CONTACT INFORMATION TO OBTAIN FINANCIAL ASSISTANCE IS POSTED IN OUR EMERGENCY DEPARTMENTS AND HOSPITAL REGISTRATION/PATIENT ACCESS AREAS. THE POLICY WAS MADE AVAILABLE TO PATIENTS UPON REQUEST.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 18D:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 19D:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 20E:
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THE HOSPITAL ROUTES ALL SELF-PAY INPATIENTS AND EMERGENCY PATIENTS TO OUR OAKASSIST FINANCIAL COUNSELORS WHO ASSESS THE PATIENTS FOR ELIGIBILITY UNDER OUR FINANCIAL ASSISTANCE POLICY. IN ADDITION, SELF-PAY PATIENTS, SCHEDULED THROUGH OUR CENTRAL SCHEDULING DEPARTMENT, ARE ALSO ROUTED THROUGH OUR FINANCIAL CLEARANCE CENTER AND, IF DEEMED ELIGIBLE OR A DETERMINATION CANNOT BE MADE, THE PATIENT IS ROUTED TO OUR OAKASSIST FINANCIAL COUNSELORS FOR FURTHER SCREENING. PATIENTS ARE NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE DURING THEIR INPATIENT STAY THROUGH A SECTION OF THE ADMISSION PACKET WHERE PATIENTS WHO ARE CONCERNED ABOUT THEIR FINANCIAL RESPONSIBILITY CAN SPEAK TO FINANCIAL COUNSELORS FOR OPTIONS TO ASSIST THEM WITH PAYMENTS. THERE ARE POSTINGS IN THE EMERGENCY DEPARTMENT AND MAIN REGISTRATION/PATIENT ACCESS AREAS INDICATING THAT FINANCIAL ASSISTANCE IS AVAILABLE. PATIENTS ARE ALSO PROVIDED INFORMATION ABOUT HOW TO ACCESS INFORMATION ON OAKWOOD'S PROGRAMS AND HOW TO CONTACT OUR FINANCIAL COUNSELORS FOR MORE INFORMATION AND ASSISTANCE. PATIENTS ARE ALSO NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE ON THE MONTHLY PATIENT STATEMENTS WHICH INCLUDES WEBSITE AND TELEPHONE CONTACT INFORMATION. IN ADDITION, THE UNINSURED ARE PROVIDED A SELF-PAY DISCOUNT BASED ON COMMERCIAL PAYMENT RATES WITHOUT A FORMAL REQUEST FOR FINANCIAL ASSISTANCE. INFORMATION ON THE AVAILABILITY OF FINANCIAL ASSISTANCE IS AVAILABLE ON OUR WEBSITE AND TELEPHONE CONTACT DATA REGARDING FINANCIAL ASSISTANCE OPTIONS IS LISTED ON OUR WEBSITE. PRIOR TO SENDING PATIENT PAY ACCOUNTS TO OUR EXTERNAL COLLECTION AGENCY, OUR EXTERNAL CUSTOMER SERVICE VENDOR PROCESSES THE ACCOUNTS THROUGH THEIR PROPRIETY "PROPENSITY TO PAY" MODEL AND ASSIGNS A "PROPENSITY TO PAY SCORE" ON EACH ACCOUNT. PER OAKWOOD POLICY, THOSE PATIENT ACCOUNTS SCORED A 650 OR LESS, WITH NO INSURANCE INFORMATION ATTACHED, AN OUTSTANDING BALANCE FOR $100.00 OR MORE, AND CONTAINING DEMOGRAPHIC INFORMATION INDICATING MICHIGAN RESIDENCY ARE AUTOMATICALLY ADJUSTED OFF TO CHARITY CARE WITHOUT A FORMAL APPLICATION PROCESS. ALL OF THESE EFFORTS ARE MADE PRIOR TO INITIATING ANY COLLECTION ACTIONS.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 21C:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 21D:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 22D:
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A DISCOUNT OF 55 PERCENT WAS DERIVED BY CALCULATING AN AVERAGE OF OUR COMMERCIAL DISCOUNTS.
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 23:
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GROUP A-FACILITY 2 -- OAKWOOD HOSPITAL - SOUTHSHORE PART V, SECTION B, LINE 24:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 2:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 3J:
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CHNA REGULATION REQUIRES EACH HOSPITAL TO DEFINE THEIR "COMMUNITY SERVED" FOR THE PURPOSES OF THE ASSESSMENT. THE OAKWOOD HEALTHCARE HOSPITAL COMMUNITIES ARE DEFINED AS ZIP CODES THAT COMPRISE 80% OF INPATIENT DISCHARGES AND ARE CONTIGUOUS. THE OVERALL OAKWOOD HEALTHCARE COMMUNITY IS THE AGGREGATE OF EACH HOSPITAL'S COMMUNITY. IT IS IMPORTANT TO NOTE THAT INDIVIDUAL HOSPITAL COMMUNITIES OVERLAP. OAKWOOD HEALTHCARE HOSPITALS ARE LOCATED IN WAYNE COUNTY, MICHIGAN, AND THE COMMUNITY THEY SERVE CONSISTS OF ZIP CODES IN WAYNE COUNTY WITH SOME OVERLAP INTO NORTHEASTERN MONROE COUNTY, MICHIGAN. OAKWOOD HEALTHCARE APPROACHED THE CHNA PROCESS AS A COLLABORATIVE EFFORT BETWEEN THEIR HOSPITALS BUT ALSO INCLUDED INFORMATION SPECIFIC TO EACH HOSPITAL COMMUNITY WHERE THE DATA COLLECTION WAS ABLE TO PROVIDE HOSPITAL COMMUNITY SPECIFIC INFORMATION. TO ASSESS HEALTH NEEDS OF THE OAKWOOD HEALTHCARE COMMUNITIES, A QUANTITATIVE AND QUALITATIVE APPROACH WAS USED. IN ADDITION TO COLLECTING DATA FROM A NUMBER OF PUBLIC SOURCES AND TRUVEN HEALTH PROPRIETARY SOURCES, INTERVIEWS (BOTH IN-PERSON AND TELEPHONE) AND FOCUS GROUPS WERE CONDUCTED WITH INDIVIDUALS REPRESENTING COMMUNITY LEADERS/GROUPS, PUBLIC ORGANIZATIONS, PATIENTS, PROVIDERS, AND OAKWOOD HEALTHCARE REPRESENTATIVES FROM THE HOSPITAL AND CORPORATE LEVELS. IN ADDITION TO THE QUALITATIVE FEEDBACK, QUANTITATIVE HEALTH INDICATORS WERE COLLECTED AND ANALYZED TO ASSESS COMMUNITY HEALTH NEEDS. ONE HUNDRED-SIX INDICATORS WERE EVALUATED FOR EACH OF THE COUNTIES OR TOWNS (DEPENDING ON LEVEL OF DATA AVAILABLE) IN THE OAKWOOD HEALTHCARE COMMUNITY SERVED. THE MAJORITY OF HEALTH INDICATORS ARE ONLY AVAILABLE AT THE COUNTY LEVEL. THIS PRESENTS A NUMBER OF CHALLENGES AS HEALTH INDICATORS WERE EVALUATED ACROSS MULTIPLE COUNTIES. IN EVALUATING DATA FOR ENTIRE COUNTIES VERSUS ZIP CODE LEVEL DATA, IT IS DIFFICULT TO UNDERSTAND THE HEALTH NEEDS FOR SPECIFIC POPULATION POCKETS WITHIN A COUNTY. SUPPLEMENTED HEALTH INDICATOR DATA WITH ZIP CODE ESTIMATES (COMMUNITY NEEDS INDEX) WERE USED TO IDENTIFY SPECIFIC POPULATIONS WITHIN A COMMUNITY WHERE HEALTH NEEDS MAY BE GREATER.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 5:
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TO TAKE INTO ACCOUNT THE INPUT OF PERSONS REPRESENTING THE BROAD INTERESTS OF THE COMMUNITY, INTERVIEWS (BOTH ONE ON ONE AND IN SMALL GROUPS) AS WELL AS FOCUS GROUPS WERE CONDUCTED. THE INTERVIEW QUESTIONNAIRE WAS DESIGNED TO UNDERSTAND HOW PARTICIPANTS FEEL ABOUT THE GENERAL HEALTH STATUS OF THE COMMUNITY AND THE VARIOUS DRIVERS CONTRIBUTING TO HEALTH ISSUES. PARTICIPANTS INCLUDED REPRESENTATIVES FROM THE WAYNE DEPARTMENT OF PUBLIC HEALTH, WAYNE COUNTY DEPT. OF HEALTH AND HUMAN SERVICES, MICHIGAN DEPT. OF COMMUNITY HEALTH, WAYNE COUNTY HEALTH AUTHORITY, CITY OF DETROIT DEPARTMENT OF HEALTH AND WELLNESS PROMOTION, SEMCA, FAITH-BASED ORGANIZATIONS, MENTAL HEALTH ORGANIZATIONS, EARLY CHILDHOOD ORGANIZATIONS, FQHC'S, UNIVERSITY OF MICHIGAN DEARBORN, WORKFORCE DEVELOPMENT ORGANIZATIONS, LOCAL GOVERNMENT REPRESENTATIVES, CHRONIC DISEASE MANAGEMENT ORGANIZATIONS, NONPROFIT ORGANIZATIONS SERVING VULNERABLE POPULATIONS, PHYSICIAN PRACTICES, AND OAKWOOD HEALTHCARE REPRESENTATIVES.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 6A:
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OAKWOOD HOSPITAL - WAYNE'S CHNA WAS CONDUCTED WITH THE FOLLOWING HOSPITAL FACILITIES:OAKWOOD HOSPITAL - DEARBORNOAKWOOD HOSPITAL - TAYLOROAKWOOD HOSPITAL - SOUTHSHORE
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 6B:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 7D:
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THE CHNA WAS DISTRIBUTED TO THOSE WHO PARTICIPATED IN THE INTERVIEWS AND FOCUS GROUPS AND TO COMMUNITY ORGANIZATIONS IN THE OAKWOOD SERVICE AREA.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 11:
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FOUR PRIORITY HEALTH NEEDS WERE IDENTIFIED IN THE CHNA: ACCESS TO CARE, DIABETES, OBESITY AND HEART/CARDIOVASCULAR DISEASE. FOR ACCESS TO CARE, THE FOLLOWING KEY INITIATIVES AND OUTCOMES ARE HIGHLIGHTED: OAKWOOD UTILIZED CERTIFIED NAVIGATORS FOR THE HEALTH INSURANCE MARKETPLACE TO CONDUCT COMMUNITY-BASED ENROLLMENT AND EDUCATION FOR THE UNINSURED, UNDERINSURED AND UNDERSERVED. INFORMATION ON THE MEDICAID AND EXPANDED MEDICAID WAS PROVIDED TO 35,818 INDIVIDUALS. NAVIGATORS ENROLLED COMMUNITY MEMBERS IN MEDICAID, HEALTHY MICHIGAN AND THE MARKETPLACE AND ASSISTED THOSE WHO NEEDED A MEDICAL HOME. IN 2014, 2,565 INDIVIDUALS WERE ASSISTED IN APPLYING FOR HEALTH INSURANCE COVERAGE. OAKASSIST SCREENED AND PROVIDED ASSISTANCE TO 26,728 INDIVIDUALS FOR HEALTH COVERAGE ELIGIBILITY. OAKWOOD SCHOOL & COMMUNITY-BASED CHILD AND ADOLESCENT CENTERS PROVIDED 1,226 YOUTH WITH MEDICAL SERVICES. THE CENTER FOR EXCEPTIONAL FAMILIES PROVIDED 4,011 YOUTH WITH SPECIAL NEEDS MEDICAL SERVICES. THE WESTLAND INFECTIOUS DISEASE CLINIC PROVIDED 1,310 UNITS OF SERVICE TO 221 INDIVIDUALS WITH HIV.KEY INITIATIVES AND OUTCOMES RELATED TO DIABETES INCLUDE: BUSINESS DEVELOPMENT FOR THE CREATION OF A METABOLIC AND NUTRITION DISORDERS PROGRAM AT OAKWOOD HOSPITAL WAYNE. IN 2014, SIX NEW COMMUNITY PARTNERS WERE ADDED TO CONDUCT DIABETES SCREENINGS. 59 EVENTS WERE HELD IN OAKWOOD ANNAPOLIS AREA IN WHICH 1,333 INDIVIDUALS RECEIVED BLOOD PRESSURE, CHOLESTEROL AND GLUCOSE SCREENINGS. FOLLOW-UP CARE WAS RECOMMENDED FOR 400 OF THESE INDIVIDUALS. DIABETES EDUCATION WAS PROVIDED AT SIX COMMUNITY EVENTS SERVING A TOTAL OF 324 INDIVIDUALS. A PARTNERSHIP WITH THE NATIONAL KIDNEY FOUNDATION PROVIDED COMMUNITY-BASED PROGRAMMING WITH PATH (2 SIX WEEK WORKSHOPS) AND THE NATIONAL DIABETES PREVENTION PROGRAM (NDPP) - A 12-MONTH PROGRAM. POST-TEST FOR PATH SHOWED 63% TESTED THEIR BLOOD SUGAR VS. 41% PRE-TEST. ALSO, 92% WERE EXERCISING MORE THAN 150 MINUTES PER WEEK COMPARED TO 46% AT PRE-TEST. DIABETES SUPPORT GROUPS PROVIDED SCREENING AND EDUCATION SERVICES TO 117 INDIVIDUALS. INTERMEDIATE OUTCOMES FOR NDPP SHOW 98.9% INCREASED THEIR PHYSICAL ACTIVITY MINUTES IN THE CORE PHASE WITH AN AVERAGE WEIGHT LOSS OF 10.5 POUNDS PER PARTICIPANT. A PARTNERSHIP WITH GLEANERS COMMUNITY FOOD BANK RESULTED IN FOUR PILOT PROGRAMS OF COOKING MATTERS FOR DIABETES(TM) OFFERED IN THE COMMUNITY WITH 74 INDIVIDUALS PARTICIPATING. TWENTY OUTCOME MEASURES WERE TRACKED WITH POST-TESTS SHOWING POSITIVE CHANGES IN MOST AREAS.KEY INITIATIVES AND OUTCOMES RELATED TO CARDIOVASCULAR DISEASE INCLUDE: COMMUNITY-BASED SCREENING FOR ELEVATED BLOOD PRESSURE AND CHOLESTEROL LEVELS AND EDUCATION SERVICES WERE HELD AT 59 EVENTS IN THE OAKWOOD HOSPITAL WAYNE AREA. OF THE 1,333 PARTICIPANTS WHO WERE SCREENED, 400 WERE REFERRED FOR FOLLOW-UP SERVICES. TO REDUCE CARDIOVASCULAR DISEASE COMPLICATIONS AND SUDDEN DEATH FROM CARDIAC ARREST, OAKWOOD HEALTHCARE PARTNERED WITH THE SENIOR ALLIANCE (TSA) FOR THE CARE TRANSITIONS INTERVENTION PROGRAM. AS OF 2014, THE RATE REDUCTION IN HOSPITAL READMISSIONS FOR ALL PATIENTS IS 15.4%. TO INCREASE KNOWLEDGE AND SKILLS TO RESUSCITATE INFANTS/CHILDREN SUFFERING SUDDEN CARDIAC ARREST, CPR CLASSES WERE PROVIDED TO 95 INDIVIDUALS. KEY INITIATIVES AND OUTCOMES RELATED TO OBESITY INCLUDE: INCORPORATING EDUCATION ON HEALTHY EATING, ACTIVE LIVING AND WEIGHT MANAGEMENT AT THE OAKWOOD TEEN HEALTH CENTERS - YOUTH WITH A BMI OVER 85% ARE REFERRED TO THE NUTRITIONIST. OAKWOOD PROVIDES EDUCATION ON HEALTHY EATING, PHYSICAL ACTIVITY AND WEIGHT MANAGEMENT WITH THE CATCH KIDS CLUB. THE AFTER-SCHOOL ACTIVITY AND NUTRITION PROGRAM IS CONDUCTED IN COLLABORATION WITH SCHOOLS AND THE YMCA OF METRO DETROIT. IN ADDITION TO THE PROGRAM BEING OFFERED IN 11 SCHOOLS, EIGHT ADDITIONAL SITES WERE ADDED IN 2014 IN THE DEARBORN SCHOOL DISTRICT. IN 2014, 1,027 CHILDREN TOOK PART IN THE PROGRAM. TO IMPROVE NUTRITION PRACTICES, HEALTHY MEAL PREPARATION AND FOOD BUDGETING KNOWLEDGE, EIGHT PILOT PROGRAMS OF COOKING MATTERS(TM) WERE CONDUCTED IN COLLABORATION WITH GLEANERS COMMUNITY FOOD BANK WITH 134 INDIVIDUALS PARTICIPATING. IN ADDITION, COMMUNITY-BASED EDUCATION ON NUTRITION WAS PRESENTED AT 31 EVENTS REACHING 1,869 INDIVIDUALS.TO HAVE A COLLECTIVE IMPACT AND MOVE THE NEEDLE ON THESE PRIORITY HEALTH NEEDS, OAKWOOD HEALTHCARE ESTABLISHED HEALTHY WAYNE, A COLLECTIVE IMPACT INITIATIVE IN PARTNERSHIP WITH THE CITY, SCHOOLS, RESIDENTS, NONPROFITS, AND OTHER SECTORS. A COMMUNITY COALITION WILL COORDINATE AND DRIVE INITIATIVES IN THE COMMUNITY TO IMPROVE HEALTH WHILE ADDRESSING PRIORITY HEALTH NEEDS. NEEDS THAT WERE NOT ADDRESSED INCLUDE MENTAL HEALTH, MATERNAL HEALTH, ENVIRONMENT AND SOCIOECONOMIC FACTORS. WHILE EACH OF THESE HEALTH NEEDS ARE IMPORTANT AND ARE BEING ADDRESSED BY PROGRAMS AND INITIATIVES OF OAKWOOD HEALTHCARE, ALLOCATING SIGNIFICANT RESOURCES TO THE FOUR PRIORITY NEEDS PREVENTED THE INCLUSION OF ALL HEALTH NEEDS IN THE OAKWOOD IMPLEMENTATION PLANS.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 13B:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 13H:
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ALL SELF-PAY PATIENTS ARE BILLED FULL CHARGES AND THEN THE CHARGES ARE REDUCED PER OUR FINANCIAL ASSISTANCE POLICY. ALL SELF-PAY, UNINSURED PATIENTS RECEIVE, AT A MINIMUM, A 55% DISCOUNT OFF OF FULL CHARGES WITHOUT HAVING TO SUBMIT A FORMAL APPLICATION FOR OR INQUIRE ABOUT FINANCIAL ASSISTANCE. THE MAXIMUM DISCOUNT PERCENTAGE IS UPDATED ANNUALLY BASED ON AVERAGE PAYMENT RATES FROM COMMERCIAL PAYORS. OAKWOOD ATTEMPTS TO SCREEN ALL SELF-PAY PATIENTS UPON SCHEDULING THROUGH CENTRAL SCHEDULING, WHILE ACCESSING CARE THROUGH OUR EMERGENCY DEPARTMENTS AND UPON INPATIENT ADMISSION INTO OUR HOSPITALS. OAKASSIST FINANCIAL COUNSELORS GATHER INFORMATION ON THE PATIENT'S OVERALL FINANCIAL SITUATION. PATIENTS APPLYING FOR AN ADDITIONAL LEVEL OF DISCOUNT OR APPLYING FOR A CATASTROPHIC MEDICAL DEBT DISCOUNT NEED TO COMPLETE A FINANCIAL ASSISTANCE APPLICATION FORM OR REQUEST A DETERMINATION AS TO WHETHER OR NOT THEY QUALIFY FOR FREE OR DISCOUNTED CARE; SELF-PAY DISCOUNTS ARE BASED UPON THE FOLLOWING:1) FEDERAL POVERTY GUIDELINES/INCOME LEVEL2) EARNING CAPACITY3) EMPLOYMENT STATUS 4) ASSETS5) INSURANCE STATUS AND THE POSSIBILITY OF QUALIFYING FOR SOME FORM OF GOVERNMENT ASSISTANCE OR SOURCE OF COVERAGE FOR UNINSURED PATIENT6) THE LEVEL OF SELF PAY DISCOUNTING CURRENTLY BEING OFFERED THROUGH THE FINANCIAL ASSISTANCE POLICY.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 15E:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 16I:
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THE ORGANIZATION'S WEBSITE DIRECTS PATIENTS TO CONTACT OUR OAKASSIST FINANCIAL COUNSELORS FOR ASSISTANCE AND PROVIDES SUMMARY LEVEL INFORMATION ON THE TYPES AND ELIGIBILITY REQUIREMENTS OF FINANCIAL ASSISTANCE AVAILABLE. FINANCIAL ASSISTANCE INFORMATION IS INCLUDED IN OUR ADMISSION PACKETS AND IS MADE AVAILABLE TO ALL HOSPITAL INPATIENTS THAT CONTAIN THE TELEPHONE NUMBER DIRECTLY TO OAKWOOD'S FINANCIAL COUNSELORS. OUR PATIENT STATEMENTS INCLUDE A BOLD STATEMENT INDICATING "FINANCIAL ASSISTANCE AVAILABLE" AND THERE IS A NOTICE TO PATIENTS, ON THE STATEMENT, AS FOLLOWS: "IF YOU CANNOT PAY THIS BALANCE IN FULL, PLEASE CALL A CUSTOMER SERVICE REPRESENTATIVE AS SOON AS POSSIBLE AT THE NUMBERS LISTED BELOW TO DISCUSS OTHER OPTIONS. MONTHLY PAYMENT OPTIONS AND FINANCIAL ASSISTANCE PROGRAMS ARE AVAILABLE TO THOSE WHO QUALIFY." THE TELEPHONE NUMBER FOR CUSTOMER SERVICE IS LISTED AND OAKWOOD'S WEBSITE ADDRESS. THERE ARE POSTINGS NOTIFYING PATIENTS THAT FINANCIAL ASSISTANCE IS AVAILABLE AND THE CONTACT INFORMATION TO OBTAIN FINANCIAL ASSISTANCE IS POSTED IN OUR EMERGENCY DEPARTMENTS AND HOSPITAL REGISTRATION/PATIENT ACCESS AREAS. THE POLICY WAS MADE AVAILABLE TO PATIENTS UPON REQUEST.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 18D:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 19D:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 20E:
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THE HOSPITAL ROUTES ALL SELF-PAY INPATIENTS AND EMERGENCY PATIENTS TO OUR OAKASSIST FINANCIAL COUNSELORS WHO ASSESS THE PATIENTS FOR ELIGIBILITY UNDER OUR FINANCIAL ASSISTANCE POLICY. IN ADDITION, SELF-PAY PATIENTS, SCHEDULED THROUGH OUR CENTRAL SCHEDULING DEPARTMENT, ARE ALSO ROUTED THROUGH OUR FINANCIAL CLEARANCE CENTER AND, IF DEEMED ELIGIBLE OR A DETERMINATION CANNOT BE MADE, THE PATIENT IS ROUTED TO OUR OAKASSIST FINANCIAL COUNSELORS FOR FURTHER SCREENING. PATIENTS ARE NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE DURING THEIR INPATIENT STAY THROUGH A SECTION OF THE ADMISSION PACKET WHERE PATIENTS WHO ARE CONCERNED ABOUT THEIR FINANCIAL RESPONSIBILITY CAN SPEAK TO FINANCIAL COUNSELORS FOR OPTIONS TO ASSIST THEM WITH PAYMENTS. THERE ARE POSTINGS IN THE EMERGENCY DEPARTMENT AND MAIN REGISTRATION/PATIENT ACCESS AREAS INDICATING THAT FINANCIAL ASSISTANCE IS AVAILABLE. PATIENTS ARE ALSO PROVIDED INFORMATION ABOUT HOW TO ACCESS INFORMATION ON OAKWOOD'S PROGRAMS AND HOW TO CONTACT OUR FINANCIAL COUNSELORS FOR MORE INFORMATION AND ASSISTANCE. PATIENTS ARE ALSO NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE ON THE MONTHLY PATIENT STATEMENTS WHICH INCLUDES WEBSITE AND TELEPHONE CONTACT INFORMATION. IN ADDITION, THE UNINSURED ARE PROVIDED A SELF-PAY DISCOUNT BASED ON COMMERCIAL PAYMENT RATES WITHOUT A FORMAL REQUEST FOR FINANCIAL ASSISTANCE. INFORMATION ON THE AVAILABILITY OF FINANCIAL ASSISTANCE IS AVAILABLE ON OUR WEBSITE AND TELEPHONE CONTACT DATA REGARDING FINANCIAL ASSISTANCE OPTIONS IS LISTED ON OUR WEBSITE. PRIOR TO SENDING PATIENT PAY ACCOUNTS TO OUR EXTERNAL COLLECTION AGENCY, OUR EXTERNAL CUSTOMER SERVICE VENDOR PROCESSES THE ACCOUNTS THROUGH THEIR PROPRIETY "PROPENSITY TO PAY" MODEL AND ASSIGNS A "PROPENSITY TO PAY SCORE" ON EACH ACCOUNT. PER OAKWOOD POLICY, THOSE PATIENT ACCOUNTS SCORED A 650 OR LESS, WITH NO INSURANCE INFORMATION ATTACHED, AN OUTSTANDING BALANCE FOR $100.00 OR MORE, AND CONTAINING DEMOGRAPHIC INFORMATION INDICATING MICHIGAN RESIDENCY ARE AUTOMATICALLY ADJUSTED OFF TO CHARITY CARE WITHOUT A FORMAL APPLICATION PROCESS. ALL OF THESE EFFORTS ARE MADE PRIOR TO INITIATING ANY COLLECTION ACTIONS.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 21C:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 21D:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 22D:
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A DISCOUNT OF 55 PERCENT WAS DERIVED BY CALCULATING AN AVERAGE OF OUR COMMERCIAL DISCOUNTS.
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 23:
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GROUP A-FACILITY 3 -- OAKWOOD HOSPITAL - WAYNE PART V, SECTION B, LINE 24:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 2:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 3J:
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CHNA REGULATION REQUIRES EACH HOSPITAL TO DEFINE THEIR "COMMUNITY SERVED" FOR THE PURPOSES OF THE ASSESSMENT. THE OAKWOOD HEALTHCARE HOSPITAL COMMUNITIES ARE DEFINED AS ZIP CODES THAT COMPRISE 80% OF INPATIENT DISCHARGES AND ARE CONTIGUOUS. THE OVERALL OAKWOOD HEALTHCARE COMMUNITY IS THE AGGREGATE OF EACH HOSPITAL'S COMMUNITY. IT IS IMPORTANT TO NOTE THAT INDIVIDUAL HOSPITAL COMMUNITIES OVERLAP. OAKWOOD HEALTHCARE HOSPITALS ARE LOCATED IN WAYNE COUNTY, MICHIGAN, AND THE COMMUNITY THEY SERVE CONSISTS OF ZIP CODES IN WAYNE COUNTY WITH SOME OVERLAP INTO NORTHEASTERN MONROE COUNTY, MICHIGAN. OAKWOOD HEALTHCARE APPROACHED THE CHNA PROCESS AS A COLLABORATIVE EFFORT BETWEEN THEIR HOSPITALS BUT ALSO INCLUDED INFORMATION SPECIFIC TO EACH HOSPITAL COMMUNITY WHERE THE DATA COLLECTION WAS ABLE TO PROVIDE HOSPITAL COMMUNITY SPECIFIC INFORMATION. TO ASSESS HEALTH NEEDS OF THE OAKWOOD HEALTHCARE COMMUNITIES, A QUANTITATIVE AND QUALITATIVE APPROACH WAS USED. IN ADDITION TO COLLECTING DATA FROM A NUMBER OF PUBLIC SOURCES AND TRUVEN HEALTH PROPRIETARY SOURCES, INTERVIEWS (BOTH IN-PERSON AND TELEPHONE) AND FOCUS GROUPS WERE CONDUCTED WITH INDIVIDUALS REPRESENTING COMMUNITY LEADERS/GROUPS, PUBLIC ORGANIZATIONS, PATIENTS, PROVIDERS, AND OAKWOOD HEALTHCARE REPRESENTATIVES FROM THE HOSPITAL AND CORPORATE LEVELS. IN ADDITION TO THE QUALITATIVE FEEDBACK, QUANTITATIVE HEALTH INDICATORS WERE COLLECTED AND ANALYZED TO ASSESS COMMUNITY HEALTH NEEDS. ONE HUNDRED-SIX INDICATORS WERE EVALUATED FOR EACH OF THE COUNTIES OR TOWNS (DEPENDING ON LEVEL OF DATA AVAILABLE) IN THE OAKWOOD HEALTHCARE COMMUNITY SERVED. THE MAJORITY OF HEALTH INDICATORS ARE ONLY AVAILABLE AT THE COUNTY LEVEL. THIS PRESENTS A NUMBER OF CHALLENGES AS HEALTH INDICATORS WERE EVALUATED ACROSS MULTIPLE COUNTIES. IN EVALUATING DATA FOR ENTIRE COUNTIES VERSUS ZIP CODE LEVEL DATA, IT IS DIFFICULT TO UNDERSTAND THE HEALTH NEEDS FOR SPECIFIC POPULATION POCKETS WITHIN A COUNTY. SUPPLEMENTED HEALTH INDICATOR DATA WITH ZIP CODE ESTIMATES (COMMUNITY NEEDS INDEX) WERE USED TO IDENTIFY SPECIFIC POPULATIONS WITHIN A COMMUNITY WHERE HEALTH NEEDS MAY BE GREATER.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 5:
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TO TAKE INTO ACCOUNT THE INPUT OF PERSONS REPRESENTING THE BROAD INTERESTS OF THE COMMUNITY, INTERVIEWS (BOTH ONE ON ONE AND IN SMALL GROUPS) AS WELL AS FOCUS GROUPS WERE CONDUCTED. THE INTERVIEW QUESTIONNAIRE WAS DESIGNED TO UNDERSTAND HOW PARTICIPANTS FEEL ABOUT THE GENERAL HEALTH STATUS OF THE COMMUNITY AND THE VARIOUS DRIVERS CONTRIBUTING TO HEALTH ISSUES. PARTICIPANTS INCLUDED REPRESENTATIVES FROM THE WAYNE DEPARTMENT OF PUBLIC HEALTH, WAYNE COUNTY DEPT. OF HEALTH AND HUMAN SERVICES, MICHIGAN DEPT. OF COMMUNITY HEALTH, WAYNE COUNTY HEALTH AUTHORITY, CITY OF DETROIT DEPARTMENT OF HEALTH AND WELLNESS PROMOTION, SEMCA, FAITH-BASED ORGANIZATIONS, MENTAL HEALTH ORGANIZATIONS, EARLY CHILDHOOD ORGANIZATIONS, FQHC'S, UNIVERSITY OF MICHIGAN DEARBORN, WORKFORCE DEVELOPMENT ORGANIZATIONS, LOCAL GOVERNMENT REPRESENTATIVES, CHRONIC DISEASE MANAGEMENT ORGANIZATIONS, NONPROFIT ORGANIZATIONS SERVING VULNERABLE POPULATIONS, PHYSICIAN PRACTICES, AND OAKWOOD HEALTHCARE REPRESENTATIVES.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 6A:
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OAKWOOD HOSPITAL - TAYLOR'S CHNA WAS CONDUCTED WITH THE FOLLOWING HOSPITAL FACILITIES:OAKWOOD HOSPITAL - DEARBORNOAKWOOD HOSPITAL - WAYNEOAKWOOD HOSPITAL - SOUTHSHORE
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 6B:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 7D:
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THE CHNA WAS DISTRIBUTED TO THOSE WHO PARTICIPATED IN THE INTERVIEWS AND FOCUS GROUPS AND TO COMMUNITY ORGANIZATIONS IN THE OAKWOOD SERVICE AREA.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 11:
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FOUR PRIORITY HEALTH NEEDS WERE IDENTIFIED IN THE CHNA: ACCESS TO CARE, DIABETES, OBESITY AND HEART/CARDIOVASCULAR DISEASE. FOR ACCESS TO CARE, THE FOLLOWING KEY INITIATIVES AND OUTCOMES ARE HIGHLIGHTED: TO ASSIST THE UNINSURED, UNDERINSURED AND UNDERSERVED, OAKWOOD PROVIDED CERTIFIED NAVIGATORS TO CONDUCT COMMUNITY-BASED INSURANCE ENROLLMENT AND EDUCATION FOR THE HEALTH INSURANCE MARKETPLACE, MEDICAID AND HEALTHY MICHIGAN. INFORMATION ON THE MEDICAID AND EXPANDED MEDICAID WAS PROVIDED TO 35,818 INDIVIDUALS. NAVIGATORS ENROLLED COMMUNITY MEMBERS IN MEDICAID, HEALTHY MICHIGAN AND THE MARKETPLACE AND ASSISTED THOSE WHO NEEDED A MEDICAL HOME. IN 2014, 2,565 INDIVIDUALS WERE ASSISTED IN APPLYING FOR HEALTH INSURANCE IN ADDITION TO 141 INDIVIDUALS ATTENDING HEALTH INSURANCE 101, AN EDUCATIONAL PROGRAM ON HOW TO USE INSURANCE FOR THE NEWLY INSURED. OAKASSIST SCREENED AND PROVIDED ASSISTANCE TO 26,728 INDIVIDUALS FOR HEALTH COVERAGE ELIGIBILITY. IN THE CITY OF TAYLOR, OAKWOOD PROVIDES ACCESS TO INTEGRATED HEALTH CARE FOR CHILDREN AGES 10-21 AT THE TAYLOR TEEN HEALTH CENTER AND WELLNESS SERVICES FOR YOUTH AT TRUMAN HIGH SCHOOL. OAKWOOD SCHOOL & COMMUNITY-BASED CHILD AND ADOLESCENT HEALTH CENTERS PROVIDED ACCESS TO CARE FOR 1,226 YOUTH IN 2014 WITH INTEGRATED MEDICAL SERVICES. THE CENTER FOR EXCEPTIONAL FAMILIES PROVIDED ACCESS TO CARE FOR 4,011 YOUTH WITH SPECIAL NEEDS MEDICAL SERVICES. THE WESTLAND INFECTIOUS DISEASE CLINIC PROVIDED ACCESS TO CARE WITH 1,310 UNITS OF SERVICE TO 221 INDIVIDUALS WITH HIV. KEY INITIATIVES AND OUTCOMES RELATED TO DIABETES INCLUDE: ADDITION OF SIX NEW COMMUNITY PARTNER ORGANIZATIONS TO PROVIDE DIABETES SCREENING IN THE COMMUNITY. IN 2014, 9 EVENTS WERE HELD IN THE OAKWOOD TAYLOR AREA IN WHICH 259 INDIVIDUALS RECEIVED BLOOD PRESSURE, CHOLESTEROL AND GLUCOSE SCREENINGS. FOLLOW-UP CARE WAS RECOMMENDED FOR 78 OF THESE INDIVIDUALS. A PARTNERSHIP WITH THE NATIONAL KIDNEY FOUNDATION PROVIDED COMMUNITY-BASED PROGRAMMING WITH PATH (2 SIX WEEK WORKSHOPS) AND THE NATIONAL DIABETES PREVENTION PROGRAM (NDPP) - A 12-MONTH PROGRAM. POST-TEST FOR PATH SHOWED 63% TESTED THEIR BLOOD SUGAR VS. 41% PRE-TEST. ALSO, 92% WERE EXERCISING MORE THAN 150 MINUTES PER WEEK COMPARED TO 46% AT PRE-TEST. DIABETES SUPPORT GROUPS PROVIDED SCREENING AND EDUCATION SERVICES TO 117 INDIVIDUALS. INTERMEDIATE OUTCOMES FOR NDPP SHOW 98.9% INCREASED THEIR PHYSICAL ACTIVITY MINUTES IN THE CORE PHASE WITH AN AVERAGE WEIGHT LOSS OF 10.5 POUNDS PER PARTICIPANT. A PARTNERSHIP WITH GLEANERS COMMUNITY FOOD BANK RESULTED IN FOUR PILOT PROGRAMS OF COOKING MATTERS FOR DIABETES(TM) OFFERED IN THE COMMUNITY WITH 74 INDIVIDUALS PARTICIPATING. TWENTY OUTCOME MEASURES WERE TRACKED WITH POST-TESTS SHOWING POSITIVE CHANGES IN MOST AREAS.KEY INITIATIVES AND OUTCOMES RELATED TO CARDIOVASCULAR DISEASE INCLUDE: COMMUNITY-BASED SCREENING FOR ELEVATED BLOOD PRESSURE AND CHOLESTEROL LEVELS WERE PROVIDED AT 9 EVENTS IN THE DEARBORN AREA TO 259 INDIVIDUALS IN THE COMMUNITY. OF THOSE SCREENED, 78 WERE REFERRED FOR FOLLOW-UP CARE. TO REDUCE CARDIOVASCULAR DISEASE COMPLICATIONS AND SUDDEN DEATH FROM CARDIAC ARREST, OAKWOOD HEALTHCARE PARTNERED WITH THE SENIOR ALLIANCE (TSA) FOR THE CARE TRANSITIONS INTERVENTION PROGRAM. AS OF 2014, THE RATE REDUCTION IN HOSPITAL READMISSIONS FOR ALL PATIENTS IS 15.4%. TO INCREASE KNOWLEDGE AND SKILLS TO RESUSCITATE INFANTS/CHILDREN SUFFERING SUDDEN CARDIAC ARREST, CPR CLASSES WERE PROVIDED TO 95 INDIVIDUALS. KEY INITIATIVES AND OUTCOMES RELATED TO OBESITY INCLUDE: OAKWOOD PROVIDES EDUCATION ON HEALTHY EATING, PHYSICAL ACTIVITY AND WEIGHT MANAGEMENT WITH THE CATCH KIDS CLUB. THE AFTER-SCHOOL ACTIVITY AND NUTRITION PROGRAM IS CONDUCTED IN COLLABORATION WITH SCHOOLS AND THE YMCA OF METRO DETROIT. IN ADDITION TO THE PROGRAM BEING OFFERED IN 11 SCHOOLS, EIGHT ADDITIONAL SITES WERE ADDED IN 2014 IN THE DEARBORN SCHOOL DISTRICT. IN 2014, 1,027 CHILDREN TOOK PART IN THE PROGRAM. MYNUTRATEK, A HEALTH AND WELLNESS APPLICATION AND PROGRAM, WAS OFFERED TO STUDENTS IN ALL TAYLOR SCHOOLS BY OAKWOOD. TO IMPROVE NUTRITION PRACTICES, HEALTHY MEAL PREPARATION AND FOOD BUDGETING KNOWLEDGE, EIGHT PILOT PROGRAMS OF COOKING MATTERS(TM) WERE CONDUCTED IN COLLABORATION WITH GLEANERS COMMUNITY FOOD BANK WITH 134 INDIVIDUALS PARTICIPATING. IN ADDITION, COMMUNITY-BASED EDUCATION ON NUTRITION WAS PRESENTED AT 31 EVENTS REACHING 1,869 INDIVIDUALS.TO HAVE A COLLECTIVE IMPACT AND MOVE THE NEEDLE ON THESE PRIORITY HEALTH NEEDS, OAKWOOD HEALTHCARE ESTABLISHED HEALTHY TAYLOR, A COLLECTIVE IMPACT INITIATIVE IN PARTNERSHIP WITH THE CITY, SCHOOLS, RESIDENTS, NONPROFITS, AND OTHER SECTORS. A COMMUNITY COALITION WILL COORDINATE AND DRIVE INITIATIVES IN THE COMMUNITY TO IMPROVE HEALTH WHILE ADDRESSING PRIORITY HEALTH NEEDS. NEEDS THAT WERE NOT ADDRESSED INCLUDE MENTAL HEALTH, MATERNAL HEALTH, ENVIRONMENT AND SOCIOECONOMIC FACTORS. WHILE EACH OF THESE HEALTH NEEDS ARE IMPORTANT AND ARE BEING ADDRESSED BY PROGRAMS AND INITIATIVES OF OAKWOOD HEALTHCARE, ALLOCATING SIGNIFICANT RESOURCES TO THE FOUR PRIORITY NEEDS PREVENTED THE INCLUSION OF ALL HEALTH NEEDS IN THE OAKWOOD IMPLEMENTATION PLANS.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 13B:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 13H:
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ALL SELF-PAY PATIENTS ARE BILLED FULL CHARGES AND THEN THE CHARGES ARE REDUCED PER OUR FINANCIAL ASSISTANCE POLICY. ALL SELF-PAY, UNINSURED PATIENTS RECEIVE, AT A MINIMUM, A 55% DISCOUNT OFF OF FULL CHARGES WITHOUT HAVING TO SUBMIT A FORMAL APPLICATION FOR OR INQUIRE ABOUT FINANCIAL ASSISTANCE. THE MAXIMUM DISCOUNT PERCENTAGE IS UPDATED ANNUALLY BASED ON AVERAGE PAYMENT RATES FROM COMMERCIAL PAYORS. OAKWOOD ATTEMPTS TO SCREEN ALL SELF-PAY PATIENTS UPON SCHEDULING THROUGH CENTRAL SCHEDULING, WHILE ACCESSING CARE THROUGH OUR EMERGENCY DEPARTMENTS AND UPON INPATIENT ADMISSION INTO OUR HOSPITALS. OAKASSIST FINANCIAL COUNSELORS GATHER INFORMATION ON THE PATIENT'S OVERALL FINANCIAL SITUATION. PATIENTS APPLYING FOR AN ADDITIONAL LEVEL OF DISCOUNT OR APPLYING FOR A CATASTROPHIC MEDICAL DEBT DISCOUNT NEED TO COMPLETE A FINANCIAL ASSISTANCE APPLICATION FORM OR REQUEST A DETERMINATION AS TO WHETHER OR NOT THEY QUALIFY FOR FREE OR DISCOUNTED CARE; SELF-PAY DISCOUNTS ARE BASED UPON THE FOLLOWING:1) FEDERAL POVERTY GUIDELINES/INCOME LEVEL2) EARNING CAPACITY3) EMPLOYMENT STATUS 4) ASSETS5) INSURANCE STATUS AND THE POSSIBILITY OF QUALIFYING FOR SOME FORM OF GOVERNMENT ASSISTANCE OR SOURCE OF COVERAGE FOR UNINSURED PATIENT6) THE LEVEL OF SELF PAY DISCOUNTING CURRENTLY BEING OFFERED THROUGH THE FINANCIAL ASSISTANCE POLICY.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 15E:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 16I:
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THE ORGANIZATION'S WEBSITE DIRECTS PATIENTS TO CONTACT OUR OAKASSIST FINANCIAL COUNSELORS FOR ASSISTANCE AND PROVIDES SUMMARY LEVEL INFORMATION ON THE TYPES AND ELIGIBILITY REQUIREMENTS OF FINANCIAL ASSISTANCE AVAILABLE. FINANCIAL ASSISTANCE INFORMATION IS INCLUDED IN OUR ADMISSION PACKETS AND IS MADE AVAILABLE TO ALL HOSPITAL INPATIENTS THAT CONTAIN THE TELEPHONE NUMBER DIRECTLY TO OAKWOOD'S FINANCIAL COUNSELORS. OUR PATIENT STATEMENTS INCLUDE A BOLD STATEMENT INDICATING "FINANCIAL ASSISTANCE AVAILABLE" AND THERE IS A NOTICE TO PATIENTS, ON THE STATEMENT, AS FOLLOWS: "IF YOU CANNOT PAY THIS BALANCE IN FULL, PLEASE CALL A CUSTOMER SERVICE REPRESENTATIVE AS SOON AS POSSIBLE AT THE NUMBERS LISTED BELOW TO DISCUSS OTHER OPTIONS. MONTHLY PAYMENT OPTIONS AND FINANCIAL ASSISTANCE PROGRAMS ARE AVAILABLE TO THOSE WHO QUALIFY." THE TELEPHONE NUMBER FOR CUSTOMER SERVICE IS LISTED AND OAKWOOD'S WEBSITE ADDRESS. THERE ARE POSTINGS NOTIFYING PATIENTS THAT FINANCIAL ASSISTANCE IS AVAILABLE AND THE CONTACT INFORMATION TO OBTAIN FINANCIAL ASSISTANCE IS POSTED IN OUR EMERGENCY DEPARTMENTS AND HOSPITAL REGISTRATION/PATIENT ACCESS AREAS. THE POLICY WAS MADE AVAILABLE TO PATIENTS UPON REQUEST.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 18D:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 19D:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 20E:
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THE HOSPITAL ROUTES ALL SELF-PAY INPATIENTS AND EMERGENCY PATIENTS TO OUR OAKASSIST FINANCIAL COUNSELORS WHO ASSESS THE PATIENTS FOR ELIGIBILITY UNDER OUR FINANCIAL ASSISTANCE POLICY. IN ADDITION, SELF-PAY PATIENTS, SCHEDULED THROUGH OUR CENTRAL SCHEDULING DEPARTMENT, ARE ALSO ROUTED THROUGH OUR FINANCIAL CLEARANCE CENTER AND, IF DEEMED ELIGIBLE OR A DETERMINATION CANNOT BE MADE, THE PATIENT IS ROUTED TO OUR OAKASSIST FINANCIAL COUNSELORS FOR FURTHER SCREENING. PATIENTS ARE NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE DURING THEIR INPATIENT STAY THROUGH A SECTION OF THE ADMISSION PACKET WHERE PATIENTS WHO ARE CONCERNED ABOUT THEIR FINANCIAL RESPONSIBILITY CAN SPEAK TO FINANCIAL COUNSELORS FOR OPTIONS TO ASSIST THEM WITH PAYMENTS. THERE ARE POSTINGS IN THE EMERGENCY DEPARTMENT AND MAIN REGISTRATION/PATIENT ACCESS AREAS INDICATING THAT FINANCIAL ASSISTANCE IS AVAILABLE. PATIENTS ARE ALSO PROVIDED INFORMATION ABOUT HOW TO ACCESS INFORMATION ON OAKWOOD'S PROGRAMS AND HOW TO CONTACT OUR FINANCIAL COUNSELORS FOR MORE INFORMATION AND ASSISTANCE. PATIENTS ARE ALSO NOTIFIED OF THE AVAILABILITY OF FINANCIAL ASSISTANCE ON THE MONTHLY PATIENT STATEMENTS WHICH INCLUDES WEBSITE AND TELEPHONE CONTACT INFORMATION. IN ADDITION, THE UNINSURED ARE PROVIDED A SELF-PAY DISCOUNT BASED ON COMMERCIAL PAYMENT RATES WITHOUT A FORMAL REQUEST FOR FINANCIAL ASSISTANCE. INFORMATION ON THE AVAILABILITY OF FINANCIAL ASSISTANCE IS AVAILABLE ON OUR WEBSITE AND TELEPHONE CONTACT DATA REGARDING FINANCIAL ASSISTANCE OPTIONS IS LISTED ON OUR WEBSITE. PRIOR TO SENDING PATIENT PAY ACCOUNTS TO OUR EXTERNAL COLLECTION AGENCY, OUR EXTERNAL CUSTOMER SERVICE VENDOR PROCESSES THE ACCOUNTS THROUGH THEIR PROPRIETY "PROPENSITY TO PAY" MODEL AND ASSIGNS A "PROPENSITY TO PAY SCORE" ON EACH ACCOUNT. PER OAKWOOD POLICY, THOSE PATIENT ACCOUNTS SCORED A 650 OR LESS, WITH NO INSURANCE INFORMATION ATTACHED, AN OUTSTANDING BALANCE FOR $100.00 OR MORE, AND CONTAINING DEMOGRAPHIC INFORMATION INDICATING MICHIGAN RESIDENCY ARE AUTOMATICALLY ADJUSTED OFF TO CHARITY CARE WITHOUT A FORMAL APPLICATION PROCESS. ALL OF THESE EFFORTS ARE MADE PRIOR TO INITIATING ANY COLLECTION ACTIONS.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 21C:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 21D:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 22D:
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A DISCOUNT OF 55 PERCENT WAS DERIVED BY CALCULATING AN AVERAGE OF OUR COMMERCIAL DISCOUNTS.
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 23:
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GROUP A-FACILITY 4 -- OAKWOOD HOSPITAL - TAYLOR PART V, SECTION B, LINE 24:
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