Attach to Form 990 or Form 990-EZ.
Information about Schedule A (Form 990 or 990-EZ) and its instructions is at www.irs.gov/form990.
| (i)Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 9 above or IRC section (see instructions)) | (iv) Is the organization listed in your governing document? | (v) Amount of monetary support (see instructions) | (vi) Amount of other support (see instructions) | |
|---|---|---|---|---|---|---|
| Yes | No | |||||
| Total | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2010 | (b) 2011 | (c) 2012 | (d) 2013 | (e) 2014 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") .... | ||||||
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf....... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3 | ||||||
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | ||||||
| 6 | Public support. Subtract line 5 from line 4. | ||||||
Calendar year
(or fiscal year beginning in) ![]() |
(a) 2010 | (b) 2011 | (c) 2012 | (d) 2013 | (e) 2014 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | ||||||
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | ||||||
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.).. | ||||||
| 11 | Total support Add lines 7 through 10. | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2010 | (b) 2011 | (c) 2012 | (d) 2013 | (e) 2014 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose...... | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513.. | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 6 | Total. Add lines 1 through 5. | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons... | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2010 | (b) 2011 | (c) 2012 | (d) 2013 | (e) 2014 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||
| Section A - Adjusted Net Income | (A) Prior Year |
(B) Current Year (optional) |
||||
| 1 | Net short-term capital gain | 1 | ||||
| 2 | Recoveries of prior-year distributions | 2 | ||||
| 3 | Other gross income (see instructions) | 3 | ||||
| 4 | Add lines 1 through 3 | 4 | ||||
| 5 | Depreciation and depletion | 5 | ||||
| 6 | Portion of operating expenses paid or incurred for production or collection of gross income or for management, conservation, or maintenance of property held for production of income (see instructions) | 6 | ||||
| 7 | Other expenses (see instructions) | 7 | ||||
| 8 | Adjusted Net Income (subtract lines 5, 6 and 7 from line 4) | 8 | ||||
| Section B - Minimum Asset Amount | (A) Prior Year |
(B) Current Year (optional) |
||||
| 1 | Aggregate fair market value of all non-exempt-use assets (see instructions for short tax year or assets held for part of year): | 1 | ||||
| a | Average monthly value of securities | 1a | ||||
| b | Average monthly cash balances | 1b | ||||
| c | Fair market value of other non-exempt-use assets | 1c | ||||
| d | Total (add lines 1a, 1b, and 1c) | 1d | ||||
| e | Discount claimed for blockage or other factors (explain in detail in Part VI): | |||||
| 2 | Acquisition indebtedness applicable to non-exempt use assets | 2 | ||||
| 3 | Subtract line 2 from line 1d | 3 | ||||
| 4 | Cash deemed held for exempt use. Enter 1-1/2% of line 3 (for greater amount, see instructions). | 4 | ||||
| 5 | Net value of non-exempt-use assets (subtract line 4 from line 3) | 5 | ||||
| 6 | Multiply line 5 by .035 | 6 | ||||
| 7 | Recoveries of prior-year distributions | 7 | ||||
| 8 | Minimum Asset Amount (add line 7 to line 6) | 8 | ||||
| Section C - Distributable Amount | Current Year | |||||
| 1 | Adjusted net income for prior year (from Section A, line 8, Column A) | 1 | ||||
| 2 | Enter 85% of line 1 | 2 | ||||
| 3 | Minimum asset amount for prior year (from Section B, line 8, Column A) | 3 | ||||
| 4 | Enter greater of line 2 or line 3 | 4 | ||||
| 5 | Income tax imposed in prior year | 5 | ||||
| 6 | Distributable Amount. Subtract line 5 from line 4, unless subject to emergency temporary reduction (see instructions) | 6 | ||||
| 7 | Check here if the current year is the organization's first as a non-functionally-integrated Type III supporting organization (see instructions) | |||||
| Section D - Distributions | Current Year | |
|---|---|---|
| 1 Amounts paid to supported organizations to accomplish exempt purposes | ||
|
2
Amounts paid to perform activity that directly furthers exempt purposes of supported organizations, in excess of income from activity |
||
| 3 Administrative expenses paid to accomplish exempt purposes of supported organizations | ||
| 4 Amounts paid to acquire exempt-use assets | ||
| 5 Qualified set-aside amounts (prior IRS approval required) | ||
| 6 Other distributions (describe in Part VI). See instructions | ||
| 7Total annual distributions. Add lines 1 through 6. | ||
|
8
Distributions to attentive supported organizations to which the organization is responsive (provide details in Part VI). See instructions |
||
| 9 Distributable amount for 2014 from Section C, line 6 | ||
| 10 Line 8 amount divided by Line 9 amount | ||
| Section E - Distribution Allocations (see instructions) |
(i) Excess Distributions |
(ii) Underdistributions Pre-2014 |
(iii) Distributable Amount for 2014 |
|
|---|---|---|---|---|
|
1
Distributable amount for 2014 from Section C, line 6 |
||||
|
2
Underdistributions, if any, for years prior to 2014 (reasonable cause required--see instructions) |
||||
| 3 Excess distributions carryover, if any, to 2014: | ||||
| a From 2009.......X | ||||
| b From 2010.......X | ||||
| c From 2011.......X | ||||
| d From 2012.......X | ||||
| e From 2013....... | ||||
| fTotal of lines 3a through e | ||||
| g Applied to underdistributions of prior years | ||||
| h Applied to 2014 distributable amount | ||||
|
i
Carryover from 2009 not applied (see instructions) |
||||
| j Remainder. Subtract lines 3g, 3h, and 3i from 3f. | ||||
| 4Distributions for 2014 from Section D, line 7: | ||||
| $ | ||||
| a Applied to underdistributions of prior years | ||||
| b Applied to 2014 distributable amount | ||||
| c Remainder. Subtract lines 4a and 4b from 4. | ||||
|
5
Remaining underdistributions for years prior to 2014, if any. Subtract lines 3g and 4a from line 2 (if amount greater than zero, see instructions) |
||||
|
6
Remaining underdistributions for 2014. Subtract lines 3h and 4b from line 1 (if amount greater than zero, see instructions) |
||||
|
7 Excess distributions carryover to 2015. Add lines 3j and 4c. |
||||
| 8 Breakdown of line 7: | ||||
| a From 2010.......X | ||||
| b From 2011.......X | ||||
| c From 2012.......X | ||||
| d From 2013....... | ||||
| e From 2014....... | ||||
| Facts And Circumstances Test |
|---|
| Return Reference | Explanation |
|---|
| Software ID: | |
| Software Version: |
Attach to Form 990 or 990-EZ.
Information about Schedule O (Form 990 or 990-EZ) and its instructions is at| Return Reference | Explanation |
|---|---|
| FORM 990, PART III, LINE 4A - EXEMPT PURPOSE AND ACHIEVEMENTS | CORPORATE STRUCTURE, PURPOSE, GOVERNANCE GROUP HEALTH PLAN, INC. (GHI) IS A MINNESOTA NON-PROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER INTERNAL REVENUE CODE (IRC) SECTION 501(C)(3) AND PART OF THE FAMILY OF HEALTHPARTNERS ORGANIZATIONS "HEALTHPARTNERS". FOUNDED IN 1957, HEALTHPARTNERS IS AN INTEGRATED SYSTEM OF HEALTH CARE DELIVERY AND HEALTH CARE FINANCING ORGANIZATIONS, AND IS ONE OF THE LARGEST CONSUMER-GOVERNED ORGANIZATIONS IN THE COUNTRY. HEALTHPARTNERS' MISSION IS TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS AND COMMUNITY. HEALTHPARTNERS SEEKS TO TRANSFORM HEALTHCARE THROUGH A RELENTLESS FOCUS ON THE TRIPLE AIM - PROVIDING EXCEPTIONAL EXPERIENCE FOR THE INDIVIDUAL, IMPROVING THE HEALTH OF THE POPULATION, AND MAINTAINING AFFORDABILITY, ALL AT THE SAME TIME. HEALTHPARTNERS INCLUDES AN ARRAY OF TAX-EXEMPT AND TAXABLE ORGANIZATIONS WITH HEALTH CARE ACTIVITIES PRIMARILY OPERATING IN MINNESOTA AND WESTERN WISCONSIN. HEALTHPARTNERS PROVIDES A FULL-RANGE OF HEALTH CARE DELIVERY AND HEALTH PLAN SERVICES INCLUDING INSURANCE, PATIENT CARE, ADMINISTRATION AND HEALTH AND WELL-BEING PROGRAMS. HEALTHPARTNERS HEALTH PLAN'S SERVE MORE THAN 1.5 MILLION MEDICAL AND DENTAL MEMBERS NATIONWIDE, AND IS THE TOP-RANKED COMMERCIAL PLAN IN MINNESOTA. HEALTHPARTNERS MEDICAL CARE SYSTEM INCLUDES MORE THAN 1,700 PHYSICIANS, SIX HOSPITALS, 55 PRIMARY CARE CLINICS, 22 URGENT CARE LOCATIONS AND NUMEROUS SPECIALTY PRACTICES IN MINNESOTA AND WESTERN WISCONSIN. IN ADDITION, HEALTHPARTNERS DENTAL CARE SYSTEM HAS MORE THAN 60 DENTISTS AND 22 DENTAL CLINICS. HEALTHPARTNERS ALSO PROVIDES MEDICAL EDUCATION AND TRAINING TO MEDICAL PROFESSIONALS AND CONDUCTS RESEARCH AND FUND RAISING ACTIVITIES THAT SUPPORT THE HEALTH CARE DELIVERY SYSTEM. A COMPLETE LISTING OF ALL ORGANIZATIONS WITHIN THE HEALTHPARTNERS FAMILY, AND THE RELATIONSHIP BETWEEN THEM, CAN BE FOUND ON SCHEDULE R WITHIN THIS 990 RETURN. DETAILED INFORMATION ABOUT THE COMMUNITY BENEFIT ACTIVITIES AND ACCOMPLISHMENTS OF EACH TAX-EXEMPT ORGANIZATION CAN BE FOUND IN THE INDIVIDUAL FORM 990 RETURN FOR THAT ORGANIZATION. HEALTHPARTNERS IS DRIVING CHANGE THAT HELPS OUR MEMBERS AND PATIENTS LIVE HEALTHIER LIVES. HEALTHPARTNERS COLLABORATE WITH OTHER PLANS, CARE PROVIDERS AND OTHER COMMUNITY AND BUSINESS ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND SHARE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY, AND COLLABORATE IN IMPROVEMENTS THAT SUPPORT THE TRIPLE AIM. AMONG HEALTHPARTNERS' SIGNATURE INITIATIVES CONTINUING IN 2014 ARE TOTAL COST OF CARE MEASUREMENTS (DEVELOPMENT OF A NATIONALLY RECOGNIZED METRIC, ENDORSED BY THE NATIONAL QUALITY FORUM, ENABLING MEASUREMENT AND INCENTIVES BASED ON COORDINATION AND EVIDENCE-BASED PRACTICES), MENTAL HEALTH (REDUCING STIGMA, AND ASSURING ACCESS TO HIGH QUALITY CARE IN THE MOST APPROPRIATE SETTINGS), CHILDREN'S HEALTH (IMPROVING CHILD HEALTH BY PROMOTING EARLY BRAIN DEVELOPMENT, PROVIDING FAMILY CENTERED CARE, AND STRENGTHENING COMMUNITIES), AND SUSTAINABILITY (ENERGY EFFICIENCY, WASTE REDUCTION, AND RESOURCE MANAGEMENT). HEALTHPARTNERS, INC. (HPI) IS THE PARENT ENTITY OF HEALTHPARTNERS AND IS A MINNESOTA NON-PROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER IRC SECTION 501(C)(4) AND IS THE SOLE CORPORATE MEMBER OF GHI. GHI IS THE SOLE CORPORATE MEMBER OF PHYSICIANS NECK & BACK CLINICS (PNBC), WHICH EMPLOYS PHYSICIANS AND SUPPORT STAFF TO PROVIDE TREATMENT OF CHRONIC NECK AND/OR BACK PAIN. PNBC IS A MINNESOTA NOT FOR PROFIT CORPORATION THAT IS TAX-EXEMPT UNDER IRC SECTION 501(C)(3). GHI IS COMMITTED TO IMPROVING THE HEALTH OF THE COMMUNITY BY PROVIDING PREPAID MEDICAL AND DENTAL CARE TO ITS ENROLLED MEMBERS, MEDICAL AND DENTAL CARE TO FEE FOR SERVICE PATIENTS, INCREASING ACCESS TO AFFORDABLE MEDICAL AND DENTAL CARE IN THE COMMUNITY AND RAISING THE STANDARDS OF MEDICAL AND DENTAL CARE IN THE COMMUNITY. THE GHI STAFF MODEL HMO COMBINES FINANCING AND HEALTH CARE SERVICES FOR THE PURPOSE OF IMPROVING THE HEALTH OF ITS MEMBERS AND PATIENTS. GHI OFFERS COMMERCIAL HMO PRODUCTS, INDIVIDUAL/CONVERSION PRODUCTS, AND MEDICARE COST PRODUCTS. PEOPLE WHO ENROLL IN A GHI MANAGED CARE PRODUCT RECEIVE A FULL RANGE OF PREPAID HEALTH CARE SERVICES, INCLUDING PROFESSIONAL CARE IN HOSPITALS, PHYSICIAN SERVICES, IMAGING AND LABORATORY SERVICES, VARIOUS THERAPIES, PREVENTIVE SERVICES, HEALTH EDUCATION AND CERTAIN PRESCRIPTION DRUGS. ADDITIONALLY, GHI'S EMPLOYED AND CONTRACTED PHYSICIANS PROVIDE A SUBSTANTIAL AMOUNT OF HEALTH CARE SERVICES TO A WIDE ARRAY OF PATIENTS WHO ARE NOT ENROLLED IN GHI'S MANAGED CARE PRODUCTS, SOME OF WHOM ARE UNINSURED OR UNDERINSURED. GHI ALSO OPERATES A MEDICARE-CERTIFIED AND MINNESOTA-LICENSED HOSPICE PROGRAM FOR PATIENTS WITH A TERMINAL DIAGNOSIS OF SIX MONTHS OR LESS. HEALTHPARTNERS OPERATES A PATIENT COUNCIL THAT GIVES MEMBERS AND PATIENTS A FORUM TO PROVIDE INPUT TO IMPROVE HEALTHPARTNERS PROGRAMS AND SERVICES. THE PATIENT COUNCIL IS MADE UP OF A GROUP OF 15 HEALTH PLAN MEMBERS WHO MEET TEN TIMES ANNUALLY AND PROVIDE FEEDBACK ON A VARIETY OF HEALTH CARE TOPICS. THIS FEEDBACK IS INCORPORATED IN THE DESIGN AND PLANNING OF PROGRAMS AND SERVICES. GHI PROVIDED COVERAGE TO MEMBERS AND SERVICES TO PATIENTS THROUGH A BROAD NETWORK OF HOSPITALS AND CLINICS INCLUDING THOSE STAFFED BY GHI EMPLOYED PHYSICIANS. GHI'S EMPLOYED "STAFF MODEL" PHYSICIANS AND DENTISTS ARE KNOWN AS HEALTHPARTNERS MEDICAL GROUP (HPMG) AND HEALTHPARTNERS DENTAL GROUP (HPDG) RESPECTIVELY. HPMG IS ONE OF MINNESOTA'S LARGEST MEDICAL GROUPS. HPMG EMPLOYED APPROXIMATELY 599 FULL TIME EQUIVALENT PHYSICIANS. HPMG PHYSICIANS PRACTICE IN MORE THAN 36 MEDICAL AND SURGICAL SPECIALTIES. HPDG EMPLOYS AN AVERAGE OF 60 DENTISTS AND CONTRACTS WITH AN ADDITIONAL 2,200 PLUS DENTISTS IN THE HEALTHPARTNERS DENTAL NETWORK TO PROVIDE DENTAL CARE. HPDG DENTISTS REPRESENT FIVE DENTAL SPECIALTIES AS WELL AS GENERAL DENTISTRY. HPDG OWNS AND OPERATES 16 DENTAL CLINICS AND A DENTAL SPECIALTY CLINIC. HPDG IS A CRITICAL ACCESS PROVIDER OF DENTAL SERVICES THAT MEANS THAT A SIGNIFICANT NUMBER OF ITS PATIENTS ARE ENROLLED IN A GOVERNMENT PROGRAM. HPDG HAS THE LARGEST NUMBER OF GOVERNMENT PROGRAM-DENTAL PATIENTS IN THE STATE. HPDG OPENED A UNIQUE DENTAL CLINIC IN ST. PAUL IN 2005 THAT PROVIDES INTERPRETER SERVICES AND SAME-DAY ACCESS TO URGENT CARE AND APPOINTMENTS. THIS MODEL OF CARE HAS BEEN ADOPTED BY THE MINNESOTA LEGISLATURE'S "DENTAL ACCESS ADVISORY COMMITTEE" AND WAS IMPLEMENTED AT OTHER CLINICS IN THE STATE. IN ADDITION TO PROVIDING CARE TO PERSONS ENROLLED IN GHI'S HMO PRODUCTS, HPMG AND HPDG WORKS TOGETHER TO IMPROVE THE HEALTH OF THE COMMUNITY BY PROVIDING MEDICAL AND DENTAL CARE TO A GROWING NUMBER OF PATIENTS WHO ARE MEMBERS OF HPI, HEALTHPARTNERS INSURANCE COMPANY (HPIC), HEALTHPARTNERS ADMINISTRATORS, INC. (HPAI), UNRELATED MANAGED CARE ORGANIZATIONS, INSURED BY COMMERCIAL PAYERS, SELF-PAY PATIENTS AND/OR CHARITY CARE PATIENTS. HPMG AND HPDG FOCUS THEIR EFFORTS ON COMPASSIONATE, PATIENT-CENTERED CARE, RANGING FROM PREVENTIVE CARE TO MANAGEMENT OF PATIENTS WITH ACUTE AND/OR CHRONIC CONDITIONS. HEALTHPARTNERS' CONTRACTED NETWORK INCLUDES HIGHLY SPECIALIZED REFERRAL PHYSICIANS AND HOSPITALS IN THE SERVICE AREA, INCLUDING REGIONS HOSPITAL, WHICH IS PART OF THE HEALTHPARTNERS FAMILY OF ORGANIZATIONS. BESIDES CONTRACTING WITH HOSPITALS IN THE SERVICE AREA, HEALTHPARTNERS ALSO PROVIDES EMERGENCY CARE FOR MEMBERS OUTSIDE THE SERVICE NETWORK. GHI EMPLOYED PROFESSIONALS PROVIDE SERVICES IN OVER 30 UNRELATED ORGANIZATIONS' PRIMARY CARE CLINICS LOCATED THROUGHOUT THE TWIN CITIES REGION, AS WELL AS IN HOSPITALS IN WESTERN WISCONSIN. GHI EMPLOYED PHYSICIANS ARE THE PRIMARY PHYSICIAN GROUP AFFILIATED WITH REGIONS HOSPITAL. REGIONS HOSPITAL IS THE ONLY LEVEL I ADULT AND PEDIATRIC TRAUMA CENTER IN THE EAST METRO OF THE TWIN CITIES. IN 2014, REGIONS HOSPITAL PROVIDED $62.2 MILLION IN CHARITY CARE CHARGES ($21.4 MILLION IN CHARITY CARE COSTS) TO CARE FOR 43,237 PATIENTS WHO DID NOT HAVE INSURANCE OR COULD NOT AFFORD CARE. |
| FORM 990, PART III, LINE 4A | COMMUNITY BENEFIT TO THE COMMUNITY: MEMBERSHIP: GHI MEMBERS RECEIVE A FULL RANGE OF PREPAID HEALTH CARE SERVICES, INCLUDING PROFESSIONAL CARE IN HOSPITALS AND PHYSICIAN OFFICES, IMAGING AND LABORATORY SERVICES, VARIOUS THERAPIES, PREVENTIVE SERVICES, HEALTH EDUCATION, AND CERTAIN PRESCRIPTION DRUGS. GHI PROVIDES THESE SERVICES TO ITS MEMBERS AND PATIENTS THROUGH A BROAD NETWORK OF PHYSICIANS AND HOSPITALS. THIS NETWORK INCLUDES CLINICS STAFFED BY GHI AND PARK NICOLLET CLINIC (PNC) EMPLOYED PHYSICIANS AND SIX HEALTHPARTNERS HOSPITALS: REGIONS HOSPITAL, A LEVEL I ADULT AND PEDIATRIC CENTER IN ST. PAUL, MINNESOTA; WESTFIELDS HOSPITAL, A CRITICAL ACCESS HOSPITAL IN NEW RICHMOND, WISCONSIN; HUDSON HOSPITAL, A CRITICAL ACCESS HOSPITAL IN HUDSON, WISCONSIN; AMERY REGIONAL MEDICAL CENTER, A CRITICAL ACCESS HOSPITAL IN AMERY, WISCONSIN; LAKEVIEW MEMORIAL HOSPITAL, A COMMUNITY HOSPITAL IN STILLWATER, MINNESOTA; AND PARK NICOLLET METHODIST HOSPITAL, A LEADER IN CANCER, CARDIOVASCULAR AND MATERNITY CARE IN ST. LOUIS PARK, MINNESOTA. IN ADDITION, GHI'S MEMBERS RECEIVE HEALTH CARE SERVICES THROUGH HEALTHPARTNERS' EXTENSIVE NETWORK OF OWNED AND CONTRACTED MEDICAL AND DENTAL PROVIDERS, INCLUDING OVER 81 MULTI-SPECIALTY CLINICS OWNED AND OPERATED BY GHI, KNOWN AS THE HPMG, THE PNC CLINICS, THE STILLWATER MEDICAL GROUP CLINICS, AMERY REGIONAL MEDICAL CENTER & CLINICS, AND PHYSICIANS NECK AND BACK CLINICS. HPI, GHI AND HPIC PROVIDE COMMERCIAL GROUP, COMMERCIAL INDIVIDUAL, MEDICARE, AND MEDICAID MANAGED CARE PRODUCTS TO THEIR MEMBERS. IN 2014, THESE ORGANIZATIONS PROVIDED COMPREHENSIVE, PREPAID HEALTH CARE SERVICES TO 964,572 FULLY INSURED MEMBERS, ENCOMPASSING BOTH MEDICAL AND DENTAL PRODUCTS. THESE MEMBERS FIT WITHIN THE FOLLOWING CATEGORIES: 332,030 FULLY INSURED COMMERCIAL GROUP MEDICAL MEMBERS; 26,456 FULLY INSURED INDIVIDUAL MEMBERS; 49,407 MEDICARE (INCLUDES COST, SUPPLEMENT/SELECT, AND MEDICARE ADVANTAGE PLAN, BOTH GROUP AND INDIVIDUAL) MEMBERS; 117,653 PREPAID STATE HEALTHCARE PROGRAM MEMBERS, INCLUDING HMO PRODUCTS FOR MEDICARE/MEDICAID DUAL ELIGIBLE, LOW-INCOME PREGNANT WOMEN, FAMILIES WITH CHILDREN, AND LOW-INCOME ADULTS; AND 439,026 DENTAL MEMBERS. IN ADDITION, HEALTHPARTNERS ALSO PROVIDES ADMINISTRATIVE SERVICES, THROUGH HPAI, TO 497,874 SELF INSURED COMMERCIAL MEMBERS. IN ADDITION TO PROVIDING DIRECT CARE TO PERSONS ENROLLED IN GHI'S HMO PRODUCTS, HPMG PHYSICIANS SERVE PATIENTS WHO ARE UNINSURED AND UNABLE TO PAY FOR CARE. GHI EMPLOYS FINANCIAL COUNSELORS WHO PROVIDE PATIENTS WITH OPTIONS WHEN THEY ARE UNINSURED OR UNDERINSURED. FINANCIAL COUNSELORS LINK PATIENTS TO COMMUNITY RESOURCES, PROVIDE INFORMATION AND ASSISTANCE ON HPMG'S FINANCIAL ASSISTANCE PROGRAM AND ASSISTANCE WITH APPLYING FOR MINNESOTA HEALTH CARE PROGRAMS THROUGH THE MINNESOTA DEPARTMENT OF HUMAN SERVICES. GHI ALSO HELPS PATIENTS WHO ARE UNABLE TO PAY FOR PRESCRIPTION DRUGS OR DO NOT HAVE PRESCRIPTION INSURANCE COVERAGE BY PROVIDING ASSISTANCE THROUGH THE MENTAL HEALTH DRUG ASSISTANCE PROGRAM (MDHAP) WHICH PROVIDES MEDICATIONS TO MEDICAL ASSISTANCE PATIENTS. VIRTUWELL: VIRTUWELL IS A 24/7 ONLINE CLINIC THAT REINVENTS THE DIAGNOSIS AND TREATMENT EXPERIENCE FOR EVERYDAY ILLNESSES. THROUGH A REFRESHINGLY SIMPLE ONLINE AND MOBILE PLATFORM, PAIRED WITH BEST-IN-CLASS CUSTOMER SERVICE, VIRTUWELL IS SAVING CONSUMERS, EMPLOYERS AND HEALTH PLANS TIME AND MONEY. IT WAS CREATED TO BE SIMPLE, CONVENIENT AND AFFORDABLE AND FIRST LAUNCHED IN 2010 AND AVAILABLE TO RESIDENTS LIVING IN MINNESOTA. SINCE THEN, THIS 24/7 ONLINE CLINIC HAS EXPERIENCED STEADY GROWTH AND IS AVAILABLE TO INDIVIDUALS WHO LIVE IN, WORK IN, OR TRAVEL WITHIN MINNESOTA, WISCONSIN, IOWA, NORTH DAKOTA, MICHIGAN, CONNECTICUT, NEW YORK AND VIRGINIA, AND CAN ACCESSED ANYTIME FROM A SMART PHONE, TABLET, OR COMPUTER. VIRTUWELL PROVIDES OUR MEMBERS WITH UNLIMITED FREE VISITS TO GET THEIR HEALTH QUESTIONS ANSWERED. VIRTUWELL HELPS TREATS OVER 50 COMMON EVERYDAY MEDICAL CONDITIONS LIKE COLDS, SORE THROATS, SINUS INFECTIONS, EAR PAIN OR URINARY TRACT INFECTIONS. MEMBERS CAN RECEIVE A DIAGNOSES AND TREATMENT TO APPROPRIATE CARE TO THEIR SYMPTOMS BY CERTIFIED NURSE PRACTITIONERS IN MINUTES. IN ADDITION, NURSE PRACTITIONERS CAN SEND PATIENT'S PRESCRIPTIONS TO THEIR PHARMACY IF NEEDED. THERE IS NO COST IF VIRTUWELL IS UNABLE TO TREAT THE PATIENT. IN 2014, VIRTUWELL TREATED ITS 100,000TH CASE. INDIVIDUALS WHO HAVE TRIED VIRTUWELL.COM HAVE FOUND THAT ONE VIRTUWELL VISIT CAN SAVE 2.5 HOURS OR MORE. IT IS SIMPLE TO USE AND 98 PERCENT OF CUSTOMERS WOULD HIGHLY RECOMMEND VIRTUWELL TO FRIENDS AND FAMILY. HPMG'S CENTER FOR INTERNATIONAL HEALTH (CIH): HEALTHPARTNERS CENTER FOR INTERNATIONAL HEALTH CLINIC (CIH) WELCOMES PATIENTS COVERED BY MOST MAJOR INSURANCE PLANS AS WELL AS SELF-PAY PATIENTS. CIH IS THE LARGEST MULTI-DISCIPLINARY HEALTH CARE PROGRAM IN MINNESOTA FOR REFUGEES, IMMIGRANTS AND NON-NATIVE-ENGLISH SPEAKING FAMILIES. CIH WAS ESTABLISHED IN 1980 IN RESPONSE TO THE INFLUX OF SOUTHEAST ASIANS TO MINNESOTA AFTER THE END OF THE VIETNAM WAR. INITIALLY CALLED THE HMONG CLINIC, OR THE SOUTHEAST ASIAN CLINIC, THE CLINIC NOW SEES MANY MORE RUSSIAN, AFRICAN AND BURMESE PATIENTS AS IMMIGRATION TRENDS CHANGE MINNESOTA'S DEMOGRAPHICS. SINCE 1980, THE PROGRAM HAS EXPANDED TO INCLUDE PATIENTS FROM MORE THAN 30 COUNTRIES, WITH A STAFF OF PROVIDERS COMBINING MORE THAN 100 YEARS OF EXPERIENCE IN INTERNATIONAL HEALTH WITH EXTENSIVE EXPERIENCE PRACTICING BOTH INTERNATIONALLY AND IN THE UNITED STATES. THE INTERNATIONAL MENTAL HEALTH PROGRAM WAS ESTABLISHED IN 1984 OFFERING PSYCHIATRY, PSYCHOLOGY, AND GROUP THERAPY. GHI ALSO EMPLOY A FULL TIME SOCIAL WORKER AND OFFER ONSITE INTERPRETERS FOR OVER 10 LANGUAGES OR LANGUAGE LINE INTERPRETERS VIA PHONE FOR VIRTUALLY ANY LANGUAGE. THE BILINGUAL STAFF IS DEDICATED TO PROVIDING CULTURALLY COMPETENT HEALTH CARE TO ALL PATIENTS. ADDITIONAL SERVICES AT CIH INCLUDES ADULT INTERNAL MEDICINE PRIMARY CARE FOR NON-ENGLISH SPEAKING AND LIMITED ENGLISH SPEAKING PATIENTS, MEDICAL ISSUES/CHRONIC ILLNESS, REFUGEE & IMMIGRANT HEALTH CARE, MEDICATION EVALUATION & MANAGEMENT, CROSS CULTURAL HEALTH CARE CONSULTS, WORKERS COMPENSATION EXAMS FOR FOREIGN BORN PATIENTS, INS ADJUSTMENT OF STATUS EXAMS FOR FAMILIES (CIVIL SURGEON ON STAFF). IN ADDITION, CIH OFFERS SAME-DAY APPOINTMENTS FOR PRIMARY CARE REMOVING THE NEED FOR MOST REFERRALS TO SPECIALISTS WITH THE HPMG. HEALTH PROFESSIONAL EDUCATION: HEALTHPARTNERS SEEKS TO BE THE BEST AND MOST TRUSTED PROVIDER OF HEALTH CARE, HEALTH PROMOTION, HEALTH CARE FINANCING AND HEALTH CARE ADMINISTRATION IN THE UNITED STATES. HEALTHPARTNERS MISSION IS TO IMPROVE THE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS AND COMMUNITY. IN PARTNERSHIP WITH THE UNIVERSITY OF MINNESOTA MEDICAL SCHOOL, HEALTHPARTNERS INSTITUTE FOR EDUCATION AND RESEARCH (INSTITUTE) TRAINS MORE THAN 500 RESIDENT PHYSICIANS (130 FTES) ANNUALLY IN 22 PROGRAMS AT REGIONS HOSPITAL AND THE HPMG. THE COST OF RUNNING THE MEDICAL EDUCATION PROGRAMS WAS MORE THAN $22 MILLION IN 2014. CONTINUING EDUCATION: THE INSTITUTE PROVIDES CONTINUING EDUCATION THAT SUPPORTS THE IMPROVEMENT OF THE COMPETENCE OF PHYSICIANS AND HEALTH CARE PROFESSIONALS, HEALTH CARE PRACTICE, AND THE HEALTH OF OUR PATIENTS AND COMMUNITY. THE INSTITUTE AND THE PARK NICOLLET INSTITUTE CONTINUING MEDICAL EDUCATION TEAMS COMBINED IN 2014. THE PARK NICOLLET INSTITUTE IS ACCREDITED BY THE ACCREDITATION COUNCIL FOR CONTINUING MEDICAL EDUCATION (ACCME) TO PROVIDE CONTINUING MEDICAL EDUCATION. CONTINUING EDUCATION ACTIVITIES ARE TARGETED TO LOCAL, REGIONAL, AND NATIONAL AUDIENCES. IN 2014, THE INSTITUTE PROVIDED THE FOLLOWING CONTINUING EDUCATION SERVICES TO THE COMMUNITY: - INFORMATION ABOUT BEST PRACTICES IN EMERGING CLINICAL TOPICS THROUGH OUR WEBSITE, HTTPS://WWW.HEALTHPARTNERS.COM/INSTITUTE/INDEX.HTML COMMUNITY OF PRACTICE EVENT FOR CLINICIAN EDUCATORS WAS HELD IN APRIL, 2014 TO ENGAGE CLINICIAN EDUCATORS IN THE TWIN CITIES PASSIONATE ABOUT MEDICAL EDUCATION TO PROMOTE SHARING OF BEST PRACTICES AND PROVIDE INPUT ON THE FUTURE DIRECTION OF MEDICAL EDUCATION. FUNDING FOR PROFESSIONAL EDUCATION AND RESEARCH: THE INSTITUTE'S KNOWLEDGE BANK IS A FUND DEVELOPED TO SUPPORT LEARNING AND TEACHING IN ALL HEALTH DISCIPLINES AT EVERY STAGE OF CAREER DEVELOPMENT THROUGH SCHOLARSHIPS AND GRANTS FOR PROFESSIONAL EDUCATION. SCHOLARSHIPS AND GRANTS IN 2014 SUPPORTED HEALTH CARE PROFESSIONALS IN ATTENDING CONFERENCES, TRAINING PROGRAMS, AND ROTATIONS FOR GME. THE INSTITUTE OFFERS RESEARCH GRANTS TO RESIDENTS IN HEALTHPARTNERS AND CLOSELY AFFILIATED RESIDENCY PROGRAMS. THESE GRANTS OF UP TO $2,000 ARE AVAILABLE ON A ONE-TIME BASIS TO PARTIALLY FUND RESEARCH PROJECTS THAT ENABLE RESIDENTS TO PARTICIPATE IN MENTORED RESEARCH PROGRAMS. |
| FORM 990, PART III, LINE 4A | EXTERNAL COLLABORATION: THE HMO RESEARCH NETWORK (HMORN) THE INSTITUTE IS A MEMBER OF HMORN, A COLLABORATIVE OF 19 RESEARCH CENTERS AFFILIATED WITH INTEGRATED HEALTH CARE SYSTEMS. THE RELATIONSHIP UNITES A MUCH BROADER BREADTH OF EXPERTISE AND DATA THAN ANY ONE ORGANIZATION COULD ON ITS OWN. INSTITUTE AND HMORN RESEARCHERS HAVE WORKED ON FEDERALLY FUNDED PROJECTS SUCH AS THE HMO CANCER RESEARCH NETWORK, VACCINE SAFETY DATALINK, CENTER FOR EDUCATION AND RESEARCH IN THERAPEUTICS, COORDINATED CLINICAL STUDIES NETWORK, CARDIOVASCULAR RESEARCH NETWORK, DECIDE NETWORK, THE U.S. FOOD AND DRUG ADMINISTRATION (FDA) SENTINEL, AND THE MENTAL HEALTH RESEARCH NETWORK. INTERNAL COLLABORATION: PARTNERSHIP GRANTS, DISCOVERY GRANTS, AND PROGRAM DEVELOPMENT GRANTS ARE FUNDED BY DONATIONS TO THE INSTITUTE AND MATCHED BY HEALTHPARTNERS. THE $30,000 DISCOVERY GRANTS FUND INTERNAL PROJECTS THAT HAVE PROMISE FOR FUTURE EXTERNAL FUNDING, ADDRESS CLINICAL AND/OR ORGANIZATIONAL CONCERNS, INVEST IN A NEW RESEARCHER, AND/OR SUPPORT ORGANIZATIONAL AND CLINICAL LEARNING TO IMPROVE PATIENT CARE OR ENHANCE THE ABILITY TO CONDUCT MEANINGFUL RESEARCH. THE $30,000 PARTNERSHIP GRANTS FOSTER COLLABORATION BETWEEN RESEARCHERS AND OPERATIONAL LEADERS TO ANSWER CRITICAL QUESTIONS ABOUT EXISTING HEALTH PROGRAMS AND PATIENT CARE. PROGRAM DEVELOPMENT GRANTS, NEW IN 2013, OFFER $60,000 TO SUPPORT A SPECIFIC PROGRAM OF RESEARCH, WHETHER IT EXPANDS AN EXISTING LINE OF RESEARCH OR TAKES IT IN A NEW DIRECTION. ALL PROGRAMS SUPPORT SHARING OF RESULTS IN THE PUBLIC DOMAIN THROUGH PUBLICATION OF FINDINGS IN PEER-REVIEWED JOURNALS. THREE DISCOVERY GRANTS, ONE PARTNERSHIP GRANT, AND TWO PROGRAM DEVELOPMENT GRANTS WERE AWARDED IN 2014. 2014 DISCOVERY GRANTS - EFFECT OF NOREPINEPHRINE ON CEREBRAL OXYGENATION IN A PORCINE MODEL OF PROPRANOLOL TOXICITY AFTER MAXIMIZATION OF HIGH DOSE INSULIN (HDI) THERAPY - AWARDED $30,000. - DEVELOPING AN ALGORITHM TO IDENTIFY FEBRILE NEUTROPENIA RISK IN PATIENTS WITH CANCER USING THE VDW - AWARDED $29,437. - BISPECTRAL INDEX AS A PROXY FOR CEREBRAL PERFUSION DURING PREHOSPITAL CPR - AWARDED $29,963. DESIGNING AN APPROACH TO ENCOURAGE PLAN DENTAL OFFICES TO INTERVENE WITH TOBACCO USERS - AWARDED $29,507. - COGNITION LINKED TO ENDURANCE & VIGOROUS EXERCISE RESEARCH FOR PATIENTS WITH PARKINSON'S DISEASE (CLEVER - PD) - AWARDED $28,903. - ASSESSING INTRAOSSEOUS PRESSURE IN HEALTHY HUMAN SUBJECTS: PROOF OF CONCEPT - AWARDED $59,898. 2014 PARTNERSHIP GRANTS - INVESTIGATION OF RACIAL/ETHNIC DISPARITIES IN IMMUNIZATION SERIES COMPLETION - AWARDED $29,496. - ENHANCING CLASSIFICATION OF ADHERENCE BEHAVIORS THROUGH TRAJECTORY MODELS - AWARDED $59,633. - ENDING THE EMERGENCY DEPARTMENT QUICK FIX: A COLLABORATIVE PROGRAM TO IMPROVE PATIENT OUTCOMES AND REDUCE EMERGENCY DEPARTMENT VISITS FOR NON-TRAUMATIC DENTAL COMPLAINTS - AWARDED $30,000. FOR A FULL REPORT ON THE INSTITUTE'S 2014 ACTIVITIES, PLEASE SEE THE INSTITUTE'S FORM 990 RETURN. CLINICAL EDUCATION: THE OFFICE OF MEDICAL EDUCATION (OME), A DEPARTMENT IN THE INSTITUTE, MANAGES ALL UNDERGRADUATE AND GRADUATE MEDICAL EDUCATIONAL ACTIVITIES IN THE HEALTHPARTNERS SYSTEM, INCLUDING NEGOTIATING, IMPLEMENTING AND MONITORING MEDICAL EDUCATION TRAINING CONTRACTS AND INSTITUTIONAL AFFILIATION AGREEMENTS. THE OME ALSO OVERSEES AND ENSURES COMPLIANCE WITH INSTITUTIONAL AND PROGRAM REQUIREMENTS OF THE ACCREDITATION COUNCIL FOR GRADUATE MEDICAL EDUCATION (ACGME). THE OME FURTHER ENSURES COMPLIANCE WITH POLICIES AND PROCEDURES AND MANAGES ALL OPERATIONAL ASPECTS OF THE UNDERGRADUATE AND GME TRAINING ACTIVITIES AT THE VARIOUS CLINICS AND HOSPITALS IN THE HEALTHPARTNERS SYSTEM. THE CUGCE ARRANGES ALL CLINICAL ROTATIONS AND OBSERVATIONS FOR PROSPECTIVE AND CURRENT STUDENTS IN MEDICAL EDUCATION PROGRAMS, PHYSICIAN ASSISTANTS, NURSES, RADIATION TECHNICIANS AND OTHER ALLIED HEALTH PROFESSIONALS. CUGCE ACCOMMODATED MORE THAN 200 COMMUNITY OBSERVERS INTERESTED IN A CAREER IN HEALTH CARE, FOR ABOUT 200 HOURS OF COORDINATION EFFORT IN 2014. COMMUNITY HEALTH EDUCATION: IN 2014, THE INSTITUTE PARTICIPATED IN THE COMMUNITY GRAND ROUNDS, WHICH BRINGS EDUCATION AND TRAINING TO HOSPITALS, CLINICS, AND OTHER PLACES OF BUSINESS AT NO COST. REGIONS HOSPITAL'S MEDICAL AND PROFESSIONAL STAFF GAVE PRESENTATIONS IN THE COMMUNITY ON TOPICS SUCH AS TRAUMA AND BURN CARE, PAIN MANAGEMENT, COMMON ENT PROBLEMS, SLEEP DISORDERS AND URINE DRUG TESTING. RESEARCH: RESEARCH AREAS OF FOCUS AT THE INSTITUTE ARE CHRONIC DISEASE, CLINICAL RESEARCH, CRITICAL CARE, HEALTH ECONOMICS, MATERNAL AND CHILD HEALTH, HEALTH BEHAVIORS, MENTAL HEALTH, PATIENT-CENTERED OUTCOMES RESEARCH, NEUROSCIENCE AND ALZHEIMER'S DISEASE, AND ORAL AND DENTAL HEALTH. IN 2014, THE INSTITUTE WAS INVOLVED IN NEARLY 300 RESEARCH PROJECTS IN THE AREAS OF CHRONIC DISEASE, CRITICAL CARE RESEARCH, HEALTH ECONOMICS, MATERNAL AND CHILD HEALTH, RACIAL AND ETHNIC DISPARITIES, IMMUNIZATION, MENTAL HEALTH, NEUROSCIENCE AND ALZHEIMER'S DISEASE AND ORAL HEALTH AND DENTISTRY. FOR A FULL REPORT ON THE INSTITUTE'S 2014 RESEARCH, PLEASE SEE THE INSTITUTE'S FORM 990 RETURN. SUBSIDIZED HEALTH SERVICES: NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI): FOR THE PAST SEVERAL YEARS, HEALTHPARTNERS BEHAVIORAL HEALTH PERSONNEL HAVE BEEN ON THE BOARD OF THE LEADING MINNESOTA MENTAL HEALTH ADVOCACY ORGANIZATION, NATIONAL ALLIANCE ON MENTAL ILLNESS - MINNESOTA (NAMI). AGAIN, HEALTHPARTNERS WAS A GOLD SPONSOR OF MINNESOTA'S NAMI WALK, AN EVENT TO RAISE AWARENESS AND REDUCE THE STIGMA ASSOCIATED WITH MENTAL ILLNESS. AS AN INTERNAL COMMUNITY EFFORT, HEALTHPARTNERS EMPLOYEES CONTRIBUTED, IN ADDITION TO OUR SPONSORSHIP, NEARLY $22,000 IN DONATIONS. MAKE IT OK CAMPAIGN: HEALTHPARTNERS TEAMED WITH THE NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI) MINNESOTA AND PRESTON KELLY, A CREATIVE ADVERTISING AGENCY TO CREATE A NEW CAMPAIGN. "MAKE IT OK" IS A CAMPAIGN TO REDUCE THE STIGMA OF MENTAL ILLNESSES. THE ORGANIZATIONS INVOLVED HAVE COMMITMENT TO CHANGE THE MISPERCEPTIONS OF MENTAL ILLNESSES BY ENCOURAGING OPEN CONVERSATIONS AND EDUCATION ON THE TOPIC. THE CAMPAIGN CREATED A TOOLKIT, WEBSITE (WWW.MAKEITOK.ORG) AND MATERIALS FOR PEOPLE TO START TALKING ABOUT MENTAL ILLNESS. IN ADDITION, AN ONLINE INTERACTIVE COMPONENT HAS BEEN DEVELOPED DURING 2014 TO BE IMPLEMENTED IN EARLY 2015. THE CONTENT INCLUDES INTERACTIVE QUIZZES REGARDING WHETHER YOU HAVE EVER SENT A CARD TO FRIEND OR NEIGHBOR IN THE HOSPITAL WITH A PHYSICAL HEALTH CONDITION OR TAKEN THEM SUPPER WHEN DISCHARGED FROM THE HOSPITAL. AS YOU CLICK DOWN THE LIST OF YES / NO ANSWERS WHEN YOU GET TO THE END, YOU TURN THE PAGE AND THE SAME QUESTIONS ARE ASKED REGARDING A FRIEND OR NEIGHBOR WITH A MENTAL HEALTH CONDITION. ANOTHER PART OF THE ONLINE INTERACTIVE PROGRAM SHOWS PICTURES OF FIVE PEOPLE. THIS IS THE "ASK ME ANYTHING" SEGMENT AND THERE ARE VARIOUS QUESTIONS UNDER EACH PICTURE. ONE MIGHT SAY "WHAT DOES IT FEEL LIKE TO HAVE A MENTAL ILLNESS?" OR "HAVE YOU EVER EXPERIENCED STIGMA?" WHEN YOU CLICK ON THE QUESTION A 2-3 MINUTE VIDEO PLAYS WITH THE PICTURED PERSON ELOQUENTLY DESCRIBING THEIR EXPERIENCE. ALL THE PEOPLE ARE VOLUNTEERS WITH MENTAL ILLNESS AND HAVE BEEN IDENTIFIED THROUGH OUR NAMI MINNESOTA PARTNER. MENTAL HEALTH DRUG ASSISTANCE PROGRAM (MHDAP): HEALTHPARTNERS HELPED ESTABLISH THE MENTAL HEALTH DRUG ASSISTANCE PROGRAM (MHDAP) WHICH HELPS TO ALLEVIATE OR AVERT MANY PSYCHIATRIC CRISES IN THE EAST METRO AREA BY COVERING THE FULL COST OR CO-PAYS OF MEDICATIONS FOR UN-INSURED AND UNDER-INSURED PATIENTS WHO CANNOT AFFORD THEIR MEDICATIONS. KEY SOCIAL WORKERS AND CARE PROVIDERS IN THE EAST METRO'S THREE LARGEST EMERGENCY ROOMS AND SELECT MENTAL HEALTH CLINICS ARE GIVEN THE ABILITY TO DISTRIBUTE PRESCRIPTIONS TO PATIENTS WITH SEVERE MENTAL ILLNESS WHO LACK IMMEDIATE ACCESS TO AFFORDABLE MEDICATIONS. IMPROVING BEHAVIORAL HEALTH OUTCOMES THROUGH SUPPORTS FOR TREATMENT ADHERENCE. HEALTHPARTNERS IS HIGHLY EFFECTIVE IN SUPPORTING MEMBERS IN INCREASING TREATMENT ADHERENCE. HEALTHPARTNERS SCORED IN THE TOP TEN PERCENT NATIONALLY IN FOLLOWING BEST PRACTICES GUIDELINES FOR TREATMENT OF DEPRESSION INCLUDING MEDICATION MANAGEMENT AND SUPPORT FOR MEMBERS WHO ARE BATTLING DEPRESSION. TO SUPPORT MEDICATION ADHERENCE, IN 2014 THERE WERE 184,682 REFILL REMINDER LETTERS AND HEALTH EDUCATION NEWSLETTERS SENT TO 22,285 MEMBERS TO HELP SUPPORT MEDICATION ADHERENCE TO BEHAVIORAL HEALTH MEDICATIONS FOR THE CONDITIONS OF DEPRESSION, BIPOLAR DISORDER, SCHIZOPHRENIA AND CHEMICAL DEPENDENCY. IN ADDITION, TELEPHONE OUTREACH BY A BEHAVIORAL HEALTH PROFESSIONAL WAS MADE TO MEMBERS WHEN THE PATIENT WAS OVERDUE IN FILLING THEIR BEHAVIORAL HEALTH MEDICATIONS (ANTIDEPRESSANT, ANTIPSYCHOTIC OR MOOD STABILIZER MEDICATION.) THE COST OF THIS PROGRAM WAS $182,976. |
| FORM 990, PART III, LINE 4A | REDUCING PSYCHIATRIC HOSPITALIZATIONS : HEALTHPARTNERS STAFF PROVIDED BEHAVIORAL HEALTH COACHING AND CARE COORDINATION TO SUPPORT 9,055 NEW HIGH-RISK MEMBERS TO PREVENT CRISES THAT LEAD TO EMERGENCY HOSPITALIZATION. HEALTHPARTNERS ALSO HELPS THOSE LEAVING THE HOSPITAL TO GET PROMPT TREATMENT FROM AN OUTPATIENT MENTAL HEALTH PROVIDER. BEHAVIORAL HEALTH OUTPATIENT CONDITION MANAGEMENT RESULTED IN OVERALL DECREASES IN COSTS COMPARED TO A CONTROL GROUP, INCLUDING: - HEALTHPARTNERS INVESTED A TOTAL $2,314,733 IN 2014 TO STAFF TELEPHONIC HEALTH COACHING AND CARE COORDINATION SERVICES FOR MEMBERS WITH MENTAL HEALTH AND CHEMICAL HEALTH CONDITIONS AT NO COST TO THE CALLER. - THIS INVESTMENT RESULTED IN $9.5-7.9M IN NET SAVINGS DUE TO FEWER HOSPITALIZATIONS AND A RETURN ON INVESTMENT OF 3.1 TO 2.6 TO 1. IMPROVING PATIENT SAFETY AND REDUCING INPATIENT PSYCHIATRIC READMISSIONS: HEALTHPARTNERS STAFF PROVIDES AFTERCARE COORDINATION WHICH CONSISTS OF PHONE CALLS TO MEMBERS AFTER THEY ARE DISCHARGED FROM INPATIENT PSYCHIATRY UNITS TO HELP COORDINATE THEIR CARE AND ENCOURAGE THEM TO ATTEND OUTPATIENT AFTERCARE APPOINTMENTS. HEALTHPARTNERS INVESTED $112,245 IN THIS PROGRAM AND SUPPORTED 1,521 MEMBERS. CASE MANAGEMENT: CASE MANAGEMENT IS A MULTI-DISCIPLINARY CONTINUUM BASED APPROACH TO HEALTH CARE DELIVERY THAT PROVIDES TAILORED INTERVENTIONS DESIGNED TO IMPROVE HEALTH OUTCOMES, EMPOWER PATIENTS TO SUCCESSFULLY MANAGE THEIR CONDITION(S), AND STRENGTHEN THE RELATIONSHIP WITH THEIR PROVIDER AND CLINIC. OVER 82,000 HEALTHPARTNERS MEMBERS RECEIVED PERSONALIZED SUPPORT TO IMPROVE 28 CONDITIONS INCLUDING ASTHMA, HEART DISEASE, DIABETES, AND DEPRESSION. AN ADDITIONAL 8,000 MEMBERS CONSIDERED BEING AT HIGH RISK FOR HOSPITALIZATION OR HEALTH CARE COMPLICATIONS RECEIVED ONE-ON-ONE SUPPORT FOR COMPLEX MEDICAL AND DISEASE MANAGEMENT HEALTH CARE NEEDS, HELPING TO REDUCE THE RISK OF AVOIDABLE HOSPITALIZATIONS AND EMERGENCY DEPARTMENT UTILIZATION. HOSPICE AND PALLIATIVE CARE (HPC): GHI ALSO OPERATES HEALTHPARTNERS HOSPICE AND PALLIATIVE CARE (HPC), A COMPREHENSIVE CARE PROGRAM FOR PATIENTS WITH A TERMINAL DIAGNOSIS OF SIX MONTHS OR LESS. HPC IS MEDICARE-CERTIFIED AND LICENSED BY THE STATE OF MINNESOTA. WITH AN EMPHASIS ON ENABLING PATIENTS TO REMAIN IN THEIR HOMES FOR AS LONG AS POSSIBLE, HOSPICE TEAMS INCLUDE SPECIALLY-TRAINED HPMG PHYSICIANS AND NURSES, SOCIAL WORKERS, HOME HEALTH AIDES, VOLUNTEERS, CHAPLAINS AND COUNSELORS WHO TOGETHER PROVIDE, EMOTIONAL, SPIRITUAL, AND MEDICAL SUPPORT. HEALTHPARTNERS SPECIALTY CENTER: THE HEALTHPARTNERS SPECIALTY CENTER IS COMPRISED OF TWO BUILDINGS - 401 PHALEN BOULEVARD AND 435 PHALEN BOULEVARD - AND CONTAINS HPMG CLINICS AND REGIONS HOSPITAL-BASED SPECIALTY DEPARTMENTS THAT ARE ALL CONNECTED WITH THE LATEST IN ELECTRONIC MEDICAL RECORDS AND EASILY ACCESSIBLE DIGITAL X-RAYS. THE LOCATION FEATURES MORE THAN 25 SPECIALTIES ON ONE CAMPUS. GHI CONTINUED TO PROVIDE FREE SHUTTLE SERVICES FROM REGIONS HOSPITAL TO THE HEALTHPARTNERS SPECIALTY CENTER FOR PATIENTS. INSTITUTE FOR CLINICAL SYSTEMS IMPROVEMENT (ICSI): DURING 2014, HEALTHPARTNERS PROVIDED $1,254,800 IN OPERATIONAL SUPPORT TO THE INSTITUTE FOR CLINICAL SYSTEMS IMPROVEMENT (ICSI). HEALTHPARTNERS IS A FOUNDING MEMBER OF ICSI, WHICH ESTABLISHES BEST PRACTICE HEALTH CARE GUIDELINES FOR THE PREVENTION, DIAGNOSIS, TREATMENT AND MANAGEMENT OF NUMEROUS DISEASES AND HEALTH CONDITIONS. ICSI ALSO WORKS TO IMPROVE THE QUALITY AND LOWER THE COST OF CARE DELIVERED BY ITS 50 MEDICAL GROUP, HOSPITAL AND INTEGRATED HEALTH CARE DELIVERY SYSTEM MEMBERS IN MINNESOTA AND SURROUNDING AREAS. IN 2014, HEALTHPARTNERS CONTINUED TO CONTRIBUTE TIME AND EXPERTISE TO THE FOLLOWING ICSI INITIATIVES: - RARE (REDUCING AVOIDABLE READMISSIONS EFFECTIVELY) CAMPAIGN. THE RARE CAMPAIGN UNITED ICSI, THE MINNESOTA HOSPITAL ASSOCIATION AND STRATIS HEALTH IN LEADING AN EFFORT TO ENGAGE MINNESOTA HOSPITALS AND OTHER PROVIDERS IN THE CARE CONTINUUM. THE INITIAL PHASE OF THE CAMPAIGN ENDED IN JUNE, WITH RARE PREVENTING ALMOST 8,000 AVOIDABLE HOSPITAL READMISSION, EQUATING TO ALMOST 32,000 MORE NIGHTS FOR CITIZENS IN THEIR OWN BEDS, AND ESTIMATED SAVINGS OF $70 MILLION IN MINNESOTA THROUGH DEC. 31, 2013. THE CAMPAIGN HAS EVOLVED INTO A 12-MEMBER COLLABORATIVE WHERE HOSPITALS WITH INPATIENT MENTAL HEALTH UNITS WORKING TO IMPROVE CARE TRANSITIONS TO POST-ACUTE CARE FOR PATIENTS WITH MENTAL HEALTH ISSUES TO FURTHER REDUCE AVOIDABLE READMISSIONS. - SBIRT (SCREENING, BRIEF INTERVENTION AND REFERRAL TO TREATMENT). ICSI CONTINUES TO WORK ON A MINNESOTA DEPARTMENT OF PUBLIC SAFETY-FUNDED INITIATIVE TO INTRODUCE THE SBIRT MODEL THAT REDUCES RISKY SUBSTANCE USE TO DWI OFFENDERS IN THE MINNESOTA SIXTH DISTRICT JUDICIAL SYSTEM. ICSI'S EXPERTISE IN SBIRT WAS ALSO CALLED UPON TO EVALUATE THE IMPLEMENTATION OF THE MODEL BY CENTRACARE HEALTH, ANOTHER ICSI MEMBER. - COMPASS (CARE OF MENTAL, PHYSICAL AND SUBSTANCE-USE SYNDROMES) INITIATIVE. THE CENTER FOR MEDICARE AND MEDICAID INNOVATION AWARDED ICSI (AS THE LEAD ORGANIZATION) AND NINE OTHER HEALTH CARE ORGANIZATIONS - INCLUDING THE HEALTHPARTNERS INSTITUTE FOR EDUCATION AND RESEARCH - A COLLABORATIVE AGREEMENT TO DESIGN AND IMPLEMENT A COLLABORATIVE CARE MANAGEMENT MODEL ACROSS EIGHT STATES. THE THREE-YEAR INITIATIVE IS FOCUSED ON DEVELOPING A SUSTAINABLE MODEL TO MANAGE PATIENTS WITH DIABETES AND/OR CARDIOVASCULAR DISEASE WHO ALSO SUFFER FROM DEPRESSION AND POSSIBLY SUBSTANCE ABUSE. THE COMPASS MODEL IS NOW BEING OFFERED IN ALMOST 200 PRIMARY CARE CLINICS IN EIGHT STATES, INCLUDING FIVE ICSI MEMBERS. PRELIMINARY PATIENT OUTCOMES SHOW THE MODEL IS ACHIEVING IMPROVEMENT GOALS FOR DEPRESSION AND HEART DISEASE, AND TRENDING FAVORABLY FOR TREATING DIABETES. - CHOOSING WISELY MINNESOTA. WITHIN THE CONTEXT OF THE TRIPLE AIM (BETTER HEALTH, CARE EXPERIENCE AND AFFORDABILITY OF CARE), ICSI LED EFFORTS TO ADDRESS THE TOTAL COST OF CARE AND WORK WITH PROVIDERS AND COMMUNITIES TO MAKE HEALTH CARE MORE AFFORDABLE. A KEY INITIATIVE WAS LINKING THREE AMERICAN BOARD OF INTERNAL MEDICINE FOUNDATION GRANTEES-ICSI, MINNESOTA MEDICAL ASSOCIATION AND MINNESOTA HEALTH ACTION GROUP-TO FORM CHOOSING WISELY MINNESOTA. CHOOSING WISELY MINNESOTA IS A CAMPAIGN THAT SEEKS TO ENCOURAGE DISCUSSION BETWEEN CLINICIANS AND PATIENTS ON TESTS AND PROCEDURES THAT SPECIALTY MEDICAL SOCIETIES INDICATE ARE OVERUSED, UNNECESSARY OR IN SOME CASES HARMFUL. AT THE END OF THE YEAR, ICSI'S EFFORTS INCREASED AWARENESS OF THE CAMPAIGN AMONG HEALTH CARE PROVIDERS BY 11 PERCENT, AND ALSO SHOWED INITIAL POSITIVE INFLUENCE ON PROVIDERS RECOMMENDING AGAINST SOME TESTS AND PROCEDURES. - GOING BEYOND CLINICAL WALLS. THROUGH FUNDING FROM THE ROBERT WOOD JOHNSON FOUNDATION, ICSI IS CURRENTLY PRODUCING A SERIES OF COMMUNICATION UNDER THE BANNER OF "GOING BEYOND CLINICAL WALLS." THE SERIES INCLUDES WHITE PAPERS, VIDEOS, AND PRACTICAL TOOLS TO HELP CLINICIANS, CLINICAL STAFF AND ADMINISTRATORS INTEGRATE WITH PUBLIC HEALTH AND OTHER COMMUNITY RESOURCES TO COLLABORATIVELY PROBLEM SOLVE TO IMPROVE HEALTH. - ICSI'S EVIDENCE-BASED HEALTH CARE GUIDELINES. ICSI REDESIGNED ITS FOUNDATIONAL GUIDELINE PROGRAM IN ORDER TO MEET NEW NATIONAL GUIDELINE CLEARINGHOUSE (NGC) AND INSTITUTE OF MEDICINE STANDARDS. IN 2014, ICSI'S DIAGNOSIS AND MANAGEMENT OF TYPE 2 DIABETES MELLITUS IN ADULTS GUIDELINE BECAME THE FIRST TO MEET THE NGC INCLUSION CRITERIA FINANCIAL CONTRIBUTIONS: HEALTHPARTNERS GIVES PRIORITY TO FUNDING PARTNERSHIPS AND PROJECTS THAT ARE CONSISTENT WITH HEALTHPARTNERS' STRATEGIC HEALTH PROMOTION INITIATIVES, FOCUS ON ACTIVITIES THAT PREVENT HEALTH PROBLEMS, ADDRESS THE NEEDS OF PEOPLE IN OUR SERVICE AREA, AND/OR DISPLAY UNDERSTANDING OF THE DIVERSE NEEDS OF OUR POPULATION AND INDICATE HOW THEY WILL REDUCE DISPARITIES IN HEALTH OUTCOMES. ADDITIONALLY, HEALTHPARTNERS PARTICIPATED IN COMMUNITY FESTIVALS AND EVENTS PROVIDING OUTREACH AND EDUCATION RESOURCES TO THE COMMUNITY ON A VARIETY OF HEALTH TOPICS INCLUDING BODY MASS INDEX, HEALTHY EATING, SMOKING CESSATION, CHOLESTEROL, BLOOD PRESSURE, IMMUNIZATIONS AND MORE: |
| FORM 990, PART III, LINE 4A | - AMERICAN HEART ASSOCIATION -$45,242 RAISED BY HEALTHPARTNERS EMPLOYEES FOR THE 2014 TWIN CITIES HEAT WALK - AMERICAN RED CROSS BLOOD DONATION - 5 BLOOD DRIVES AND 245 HEALTHPARTNERS EMPLOYEES DONATED BLOOD - AMERICAN STROKE ASSOCIATION - POWER TO END STROKE GOSPEL EVENT - AMERICAN INDIAN WELLNESS FAIR - THE FOOD GROUP - 1,826 POUNDS OF FOOD DONATED IN 2014 - HEALTHPARTNERS HOSPICE AND PALLIATIVE CARE - HOLIDAY PROJECTS THROUGH HANDS ON TWIN CITIES - JUMP JAM DOUBLE DUTCH CHALLENGE - YWCA, CITY OF SAINT PAUL AND HEALTHPARTNERS - MINNESOTA BRAIN INJURY ASSOCIATION - NAMI WALKS - $21,000 RAISED BY HEALTHPARTNERS EMPLOYEES TO BENEFIT THE NAMI WALKS - TWIN CITIES HABITAT FOR HUMANITY - 291 COLLEAGUES VOLUNTEERED TO BUILD HOMES THROUGH TWIN CITIES HABITAT FOR HUMANITY - MN STATE FAIR - LOCAL HEALTHY FOODS EXHIBIT - ST. PAUL PROMISE NEIGHBORHOODS FREEDOM FAIR - ST. PAUL PRIDE FESTIVAL EMPLOYEE GIVING: HEALTHPARTNERS COMMITMENT TO IMPROVING THE HEALTH OF THE COMMUNITY EXTENDS BEYOND ITS DOORS ADDRESSING DISPARITIES IS ONE OF THE REASONS HEALTHPARTNERS HAS A COMMITMENT TO WORKPLACE GIVING. A COMPREHENSIVE EMPLOYEE GIVING CAMPAIGN IS A KEY WAY TO PROVIDE A SAFETY NET OF SERVICES AND SUPPORT TO IMPROVE THE HEALTH OF THE COMMUNITY. TWICE A YEAR, HEALTHPARTNERS EMPLOYEES HAVE THE OPPORTUNITY TO MAKE DONATIONS THAT BENEFIT HEALTHPARTNERS PROGRAMS INTERNALLY AND THEIR OVERALL COMMUNITIES EXTERNALLY. THESE OPPORTUNITIES ARE THE SHARING AT WORK CAMPAIGN WHICH OCCURS DURING THE SPRING TIME AND THE COMMUNITY GIVING CAMPAIGN WHICH OCCURS DURING THE FALL. THE FUNDS RAISED THROUGH THE SHARING AT WORK CAMPAIGN DIRECTLY BENEFITS THOSE SERVED BY HEALTHPARTNERS. THE CAMPAIGN IS ORGANIZED BY THE REGIONS HOSPITAL FOUNDATION AND THE INSTITUTE. FUNDS RAISED THROUGH SHARING AT WORK ARE USED TO IMPROVE PATIENT CARE, PROVIDE EDUCATION AND PROFESSIONAL DEVELOPMENT AND CONDUCT CUTTING EDGE RESEARCH. HEALTHPARTNERS MATCHES 100 PERCENT OF ALL SHARING AT WORK DONATIONS. IN 2014, HEALTHPARTNERS SYSTEM WIDE EMPLOYEES DONATED $$470,083 TOTALING $940,166 WITH THE HEALTHPARTNERS MATCH. THE FUNDS RAISED THROUGH THE COMMUNITY GIVING CAMPAIGN THAT SUPPORTS SEVEN LOCAL FEDERATIONS: GREATER TWIN CITIES UNITED WAY, UNITED WAY OF WASHINGTON COUNTY-EAST, ST. CROIX VALLEY UNITED WAY, AND UNITED WAY OF CENTRAL MINNESOTA, COMMUNITY SHARES MINNESOTA, COMMUNITY HEALTH CHARITIES-MINNESOTA AND THE MINNESOTA ENVIRONMENTAL FUND. IN 2014, HEALTHPARTNERS' EMPLOYEES PLEDGED TO GIVE THE COMMUNITY GIVING CAMPAIGN OVER $289,756 THROUGH AUTOMATIC PAYROLL DEDUCTIONS, PLUS $60,000 FROM HEALTHPARTNERS THAT WAS DISTRIBUTED TO ALL FEDERATIONS. ADDITIONALLY, EMPLOYEES DONATED $31,091 THROUGH SPECIAL EVENTS ACROSS THE ORGANIZATION. IN-KIND DONATIONS: HEALTHPARTNERS SUPPORTS AND CONTRIBUTES TO NUMEROUS NON-PROFIT ORGANIZATIONS THROUGHOUT THE YEAR BY PROVIDING MEETING SPACE AND DONATING USED EQUIPMENT. IN 2014, HEALTHPARTNERS DONATED OFFICE SUPPLIES AND FURNITURE TO LOCAL ORGANIZATIONS INCLUDING COMPANIES TO CLASSROOMS, FURNISH OFFICE AND HOME. IN ADDITION, HEALTHPARTNERS PROVIDES TIME AND OPPORTUNITIES FOR EMPLOYEES TO COORDINATE DRIVES FOR FOOD, CLOTHING, BOOKS AND TOYS ON LOCATION AT THE WORK PLACE. THE SALVATION ARMY RECEIVED BOXES OF TOYS FROM OUR ANNUAL TOY DRIVE COMMUNITY BUILDING ACTIVITIES: TRIPLE AIM: HEALTHPARTNERS IS WORKING TO TRANSFORM HEALTH CARE BY DELIVERING OUTSTANDING CARE AND SERVICE THAT IS CONSISTENT WITH THE INSTITUTE FOR HEALTHCARE IMPROVEMENT'S "TRIPLE AIM" INITIATIVE. HEALTHPARTNERS IS ONE OF 12 ORGANIZATIONS PARTICIPATING IN THE INSTITUTE FOR HEALTHCARE IMPROVEMENT'S TRIPLE AIM PROJECT, AN INTERNATIONAL INITIATIVE TO DEVELOP MODELS OF CARE THAT SIMULTANEOUSLY OPTIMIZE THE HEALTH OF THE POPULATION, THE EXPERIENCE OF EACH INDIVIDUAL AND REDUCE PER CAPITA HEALTH CARE COSTS. THE INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI) SELECTED HEALTHPARTNERS IN 2007 FOR THIS MULTI-YEAR PROJECT BASED ON CURRENT INITIATIVES HEALTHPARTNERS HAD IN PLACE THAT SUPPORT THE TRIPLE AIM. BEING PART OF AN INTEGRATED ORGANIZATION ALLOWS ENTITIES TO ADOPT AND SHARE IMPROVEMENTS SUCH AS BEST PRACTICES AND PATIENT EDUCATION MATERIALS ACROSS THE SYSTEM. HEALTHPARTNERS CONTINUES TO WORK WITH THE TRIPLE AIM AS WE WORK TOWARDS EXCELLENCE IN HEALTHCARE. HEALTHPARTNERS IS DRIVING CHANGE THAT HELPS OUR MEMBERS LIVE HEALTHIER LIVES AND LOWERS COSTS. THROUGH OUR UNIQUE WELLNESS PROGRAMS, ADVOCACY EFFORTS AND INNOVATIVE PAYMENT APPROACHES WHICH INCENT AND REWARD QUALITY, WE ARE ABLE TO PROVIDE BETTER VALUE FOR OUR CUSTOMERS. WE COLLABORATE WITH OTHER PLANS, CARE PROVIDERS AND NON-PROFIT ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND DISSEMINATE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY AND COLLABORATE ON SYSTEM IMPROVEMENTS. BY PARTNERING WITH PROVIDERS, MEMBERS, PURCHASERS, AND THE COMMUNITY, WE ARE LEVERAGING OUR PLAN CAPABILITIES TO DEVELOP INITIATIVES, WHICH IMPROVE HEALTH, MEMBER EXPERIENCE AND AFFORDABILITY. TOTAL COST OF CARE: TOTAL COST OF CARE, OR TCOC, IS A METHOD OF MEASURING HEALTH CARE AFFORDABILITY. TCOC MEASURES ARE POWERFUL ANALYTICAL TOOLS FOR HEALTH PLANS, PROVIDERS, MEDICAL GROUPS, GOVERNMENT AGENCIES, EMPLOYERS AND OTHERS WITH A STAKE IN REDUCING HEALTH CARE COST TRENDS. THEY CAN HELP PINPOINT WAYS TO MAKE HEALTH CARE MORE AFFORDABLE WITHOUT SACRIFICING QUALITY OR EXPERIENCE. MANY ORGANIZATIONS HAVE EXPERIMENTED WITH TCOC MODELS IN RECENT YEARS. HEALTHPARTNERS HAS DEVELOPED A TCOC MODEL THAT IS UNIQUE IN A SIGNIFICANT WAY. IN ADDITION TO CONSIDERATION OF COST OF CARE PROVIDED TO A PATIENT (OR "TOTAL COST INDEX"), IT ALSO INCORPORATES AN INNOVATIVE APPROACH TO MEASURING RESOURCES USED IN PROVIDING THAT CARE (OR "TOTAL RESOURCE USE INDEX"). WHEN USED IN COMBINATION, THESE MEASURES YIELD MORE COMPREHENSIVE, REVEALING AND ACTIONABLE RESULTS THAN COST MEASURES ALONE. USING THIS SYSTEM, WHICH HAS BEEN MORE THAN A DECADE IN DEVELOPMENT AND STAGED-IN USE, HEALTHPARTNERS HAS OUTPERFORMED MINNESOTA, REGIONAL AND NATIONAL RISK-ADJUSTED COST OF CARE BENCHMARKS FOR THREE STRAIGHT YEARS. HEALTHPARTNERS FINANCIALLY INCENTS PROVIDERS THROUGH ITS TCOC PROGRAM TO ACHIEVE THE INSTITUTE FOR HEALTHCARE IMPROVEMENTS TRIPE AIM: IMPROVING THE HEALTH OF THE POPULATION, ENHANCING THE PATIENTS EXPERIENCE AND MAKING HEALTH CARE MORE AFFORDABLE. AFFORDABLE CARE ACT: THROUGHOUT 2014, GHI WORKED ALONGSIDE OUR MEMBERS, PATIENTS AND EMPLOYER GROUPS, WORKING TOGETHER TO NAVIGATE THE COMPLEXITIES OF REFORM. HEALTH CARE REFORM TOUCHES EVERYONE, REGARDLESS OF HEALTH, AGE OR EMPLOYMENT STATUS. WITH WEBINARS, TRAINING SESSIONS, INFORMATIONAL ALERTS AND A REFORM-SPECIFIC WEBSITE, HEALTHPARTNERS BROUGHT REFORM INTO SIMPLE, PRACTICAL CLARITY. OVER-THE-PHONE, ONLINE AND FACE-TO-FACE IN OUR HOSPITALS AND CLINICS, WE CONTINUE TO HAVE HAD HUNDREDS OF ONE-ON-ONE DISCUSSIONS TO HELP INDIVIDUALS UNDERSTAND THEIR OPTIONS AND MAKE THE CHOICES THAT ARE BEST FOR THEM. HEALTH CARE REFORM IS A TEST OF ANY ORGANIZATION'S COMMITMENT TO PARTNERSHIP. WE CONTINUE TO HELP COLLEAGUES TO UNDERSTAND HEALTH REFORM AND MNSURE, WHILE EQUIPPING COLLEAGUES TO ADDRESS MEMBER AND PATIENT QUESTIONS. HEALTH REFORM WILL CONTINUE TO EVOLVE AND CHANGE, AND OUR MISSION TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH THOSE WE SERVE WILL BE IMPORTANT AS EVER. WE HAVE BEEN A TRUSTED PARTNER FOR MORE THAN 55 YEARS AND OUR COMMITMENT WILL NEVER CHANGE. EQUITABLE CARE: HEALTHPARTNERS HAS A LONGSTANDING COMMITMENT TO IMPROVING THE HEALTH OF THE DIVERSE COMMUNITIES WE SERVE. HEALTHPARTNERS CREATED A CROSS CULTURAL CARE AND SERVICE TASK FORCE IN 2001 TO LAY THE FOUNDATION FOR DELIVERING EQUITABLE CARE AND REDUCING DISPARITIES. ENTERPRISE-WIDE PROGRAMMING FOR EQUITABLE CARE AND SERVICE ENCOMPASSES THE HEALTHPARTNERS HEALTH PLANS, HPMG AND HPDG CLINICS AND REGIONS HOSPITAL. IN 2014, PROGRAMMING INCLUDED THE FOLLOWING: DATA COLLECTION: HEALTHPARTNERS SYSTEMATICALLY COLLECTS DATA ON RACE, ETHNICITY AND LANGUAGE PREFERENCES DIRECTLY FROM PATIENTS AND MEMBERS IN A VARIETY OF WAYS, ALL OF THEM VOLUNTARY. DATA IS COLLECTED THROUGH HEALTHPARTNERS.COM, TELEPHONE CONTACTS WITH DEPARTMENTS SUCH AS MEMBER SERVICES AND CASE MANAGEMENT AND ONLINE THROUGH HEALTH ASSESSMENTS. HEALTHPARTNERS USES THE ELECTRONIC MEDICAL RECORDS IN OUR CARE DELIVERY SYSTEM TO CAPTURE THIS DATA FACE-TO-FACE WITH PATIENTS. THE DATA IS USED TO CONTINUALLY MONITOR THE QUALITY OF CARE DELIVERED AND PATIENT EXPERIENCE BY RACE AND LANGUAGE, AS WELL AS IDENTIFY STRATEGIES TO REDUCE HEALTH DISPARITIES IN TREATMENT, OUTCOMES AND SERVICE. |
| FORM 990, PART III, LINE 4A | EQUITABLE CARE FELLOWS PROGRAM: THE HEALTHPARTNERS EQUITABLE CARE FELLOWS PROGRAMS CONTINUED IN 2014. THE 120 FELLOWS ARE STAFF MEMBERS AND PROVIDERS WHO RECEIVE EXPERT TRAINING SO THEY CAN BECOME ADVOCATES AND SERVE AS LOCAL RESOURCES FOR THEIR COLLEAGUES IN CARING FOR PATIENTS FROM DIVERSE CULTURES AND THOSE WITH LIMITED ENGLISH PROFICIENCY (LEP). FELLOWS ARE EXPECTED TO BE ROLE MODELS, SHARING IDEAS WITH COWORKERS AND ACTIVELY PARTICIPATING IN RAISING OVERALL CULTURE AWARENESS. THEY CONTRIBUTE ARTICLES, REPRESENT HEALTHPARTNERS IN COMMUNITY CULTURAL EVENTS AND PARTICIPATE IN OR PLAN SEMINARS ON EQUITABLE CARE. IN 2014, HEALTHPARTNERS OFFERED THE FOLLOWING EQUITABLE CARE ACTIVITIES: - PERIODIC "CULTURE ROOTS" ARTICLES CONTINUED TO BE AN ORGANIZATION-WIDE EDUCATIONAL TOOL. - ONGOING MESSAGING AND NOTIFICATIONS TO FELLOWS ON COMMUNITY EVENTS, OPPORTUNITIES AND ARTICLES RELATED TO CROSS-CULTURAL HEALTH CARE AND HEALTH DISPARITIES. - A TEAM OF REGIONS HOSPITAL LEADERS CONTINUES TO MONITOR DISPARITIES BASED ON RACE AND LANGUAGE FOR SELECTED DIAGNOSES AND PATIENT SATISFACTION SCORES. FINDINGS ARE GENERALLY SHARED WITH KEY LEADERS WHO ARE RESPONSIBLE FOR ADDRESSING ANY ISSUES. ONE EXAMPLE OF SUCH AN ACTION WAS TO CONDUCT PHYSICIAN AND STAFF SHADOWING TO IMPROVE INTERACTIONS AND COMMUNICATION WITH PATIENTS. - THE REGIONS HOSPITAL PATIENT & FAMILY ADVISORY COUNCIL CONTINUED ITS EFFORTS TO DIVERSIFY. - THE FILM "AMERICAN HEART" WAS SHOWN IN MULTIPLE VENUES TO STAFF WITHIN REGIONS HOSPITAL AND HEALTHPARTNERS, AS WELL AS IN COMMUNITY AND EDUCATIONAL SETTINGS. - THE HEALTHPARTNERS EQUITABLE CARE FELLOWS ANNUAL EVENT FOCUSED ON FACILITATED DISCUSSIONS REGARDING 3 FILM CLIPS FROM "AMERICAN HEART". - EQUITABLE CARE FELLOWS PARTICIPATED IN COMMUNITY EVENTS, PROVIDING BLOOD PRESSURE AND BLOOD GLUCOSE READINGS TO THE PUBLIC AT NO CHARGE. LANGUAGE ASSISTANCE: HEALTHPARTNERS OFFERED TRAINING AND LANGUAGE ASSISTANCE THROUGHOUT THE ORGANIZATION, PROVIDING INTERPRETER SERVICES IN ALL KEY LANGUAGES SPOKEN BY MEMBERS AND PATIENTS. MORE THAN 150 OTHER LANGUAGES WERE AVAILABLE THROUGH TELEPHONE AND VIDEO REMOTE INTERPRETER SERVICES. HEALTHPARTNERS CONTINUES TO USE AN INTERNAL TRANSLATION WORKGROUP TO SYSTEMATIZE THE TRANSLATION PROCESS AND CREATED TOOLS TO SUPPORT CONSISTENT AND EFFICIENT TRANSLATIONS FOR MEMBERS AND THE COMMUNITY. HEALTH PLAN OPEN ENROLLMENT MATERIALS WERE PRODUCED BOTH IN ENGLISH AND SPANISH AND A SPANISH MICRO WEBSITE WAS CREATED TO BETTER SERVE OUR SPANISH-SPEAKING MEMBERS. HEALTHPARTNERS ALSO LICENSED WEBSITE CONTENT FROM THE HEALTHWISE ONLINE SPANISH HEALTH GUIDE AND OFFERED OPEN ENROLLMENT MEETINGS IN SPANISH. MINNESOTA HEALTH LITERACY PARTNERSHIP: HEALTHPARTNERS IS A MEMBER OF THE MINNESOTA HEALTH LITERACY PARTNERSHIP (THE PARTNERSHIP), A COLLABORATIVE OF HOSPITALS, CLINIC SYSTEMS, HEALTH PLANS AND COMMUNITY AGENCIES THAT SHARE INFORMATION AND ENGAGE IN JOINT PLANNING ON HEALTH LITERACY ISSUES. RESEARCH SHOWS THAT NEARLY HALF OF AMERICANS HAVE TROUBLE UNDERSTANDING AND USING HEALTH INFORMATION, WHICH HAS HUGE IMPLICATIONS FOR HEALTH OUTCOMES, QUALITY, PATIENT SAFETY, AND COST-EFFECTIVENESS OF CARE. MULTILINGUAL HEALTH RESOURCES EXCHANGE (EXCHANGE): THE EXCHANGE IS A COLLABORATION AMONG MANY MINNESOTA ORGANIZATIONS (INCLUDING HOSPITALS, CLINIC SYSTEMS, HEALTH PLANS, PUBLIC HEALTH AGENCIES, AND COMMUNITY GROUPS) TO SHARE TRANSLATED HEALTH MATERIALS AND INFORMATION TO MEET THE HEALTH EDUCATION AND INFORMATION NEEDS OF PEOPLE WITH LIMITED ENGLISH PROFICIENCY (LEP). HEALTHPARTNERS WAS INSTRUMENTAL IN STARTING THE EXCHANGE IN 2001. EACH MEMBER OF THE EXCHANGE CONTRIBUTES MATERIALS TRANSLATED BY THEIR ORGANIZATION TO THE EXCHANGE WEBSITE WHERE ALL PARTNER ORGANIZATIONS CAN DOWNLOAD IT FOR USE WITH THEIR CLIENTS AND PATIENTS. THIS GREATLY INCREASES THE AMOUNT OF HEALTH EDUCATION AVAILABLE IN LANGUAGES OTHER THAN ENGLISH FOR ALL PARTICIPATING ORGANIZATIONS. HEALTHPARTNERS CONTRIBUTE $2,500 ANNUALLY TO THE EXCHANGE. THE EBAN EXPERIENCE: THE EBAN EXPERIENCE IS AN INNOVATIVE APPROACH TO LINK QUALITY IMPROVEMENT WITH THE HEALTH OF POPULATIONS. AS PART OF THE EBAN EXPERIENCE, HEALTHPARTNERS WORKS TO TEST AND IMPLEMENT STRATEGIES TO REDUCE DISPARITIES USING LANGUAGE, RACE AND OTHER DATA. HEALTHPARTNERS CONTINUED ITS SECOND ITERATION OF THE EBAN EXPERIENCE, CALLED THE 3D COLLABORATIVE, TO IMPROVE DIABETES OUTCOMES IN AFRICAN AMERICAN AND EAST AFRICAN POPULATIONS. IT BRINGS HEALTH CARE PROFESSIONALS, PATIENTS AND COMMUNITY MEMBERS TOGETHER TO REDUCE DIABETES DISPARITIES. FIVE TEAMS WILL IDENTIFY CULTURALLY SPECIFIC BEST PRACTICES TO IMPROVE DIABETES HEALTH EDUCATION, EXPLORE HEALTHY LIFE STYLE CHOICES, AND ELIMINATE BARRIERS TO CARE FOR AFRICAN AMERICAN AND EAST AFRICAN POPULATIONS. THE TEAMS WILL LEARN AND APPLY BASIC QUALITY IMPROVEMENT PROCESSES TO IMPROVE HEALTH OUTCOMES. THEY WILL REVIEW CURRENT KNOWLEDGE, LEARN FROM PEER ORGANIZATIONS, ASSESS CURRENT DIABETES EDUCATION TOOLS, AND DESIGN CULTURALLY SPECIFIC INTERVENTIONS. THEY WILL IMPLEMENT AND EVALUATE THE SUCCESS OF THEIR RECOMMENDATIONS. OUTCOMES DATA WILL BE ANALYZED TO DETERMINE WHETHER IMPROVEMENTS ARE OCCURRING FOR EACH POPULATION. ONCE BEST PRACTICES ARE IDENTIFIED, THEY WILL BE SPREAD ACROSS THE HEALTH SYSTEM AND COMMUNITIES. LUNCHTIME LEARNING SESSION: THESE EDUCATIONAL FORUMS FOR HEALTHPARTNERS EMPLOYEES ADDRESS THE SOCIAL FACTORS THAT IMPACT HEALTH SUCH AS CULTURE, INCOME, HOUSING AND DISCRIMINATION. FORUMS WERE HELD THROUGHOUT THE YEAR AT VARIOUS HEALTHPARTNERS LOCATIONS AND OPEN TO ALL EMPLOYEES. SPEED VOLUNTEERING: HEALTHPARTNERS OFFERS A VARIETY OF VOLUNTEER OPPORTUNITIES FOR ITS EMPLOYEES. AS A WAY TO CONNECT WITH OUR COMMUNITIES, HEALTHPARTNERS BRING IN VOLUNTEER OPPORTUNITIES TO OUR ORGANIZATION SITES AND ORGANIZE SPEED VOLUNTEERING EVENTS FOR OUR EMPLOYEES. HEALTHPARTNERS EMPLOYEES CAN DROP IN FOR AS LONG AS THEY'D LIKE DURING THE 11AM -1PM LUNCH HOUR AND LEARN ABOUT THE PARTICULAR ORGANIZATION. IN 2014, SPEED VOLUNTEERING PROJECTS INCLUDED; - MARTIN LUTHER KING, JR. DAY OF SERVICE: FOLDING AND STRINGING CRANES FOR THE MINNESOTA BRAIN INJURY ALLIANCE - SEED PACKING WITH GARDENING MATTERS - FILLING DRAWSTRING BACKPACKS WITH GOODIES AND COUPONS FOR THE TWIN CITIES ALS SUPER HERO 5K/10K DASH WORKPLACE DIVERSITY: IN 2014, THE HEALTHPARTNERS RECRUITMENT TEAM VOLUNTEERED WITH WAND (WOMEN ACHIEVING NEW DIRECTIONS), A DIVISION OF RESOURCE, AN ORGANIZATION THAT IS HELPING TO IMPROVE THE WORK LIVES OF LOW-INCOME, SINGLE, WORKING MOTHERS FOR OVER TWENTY YEARS. HEALTHPARTNERS EMPLOYEES CONTRIBUTED TO A MOCK INTERVIEW DAY AND CONDUCTED FIVE MOCK INTERVIEWS WITH INDIVIDUALS FROM THE ORGANIZATION AS WELL AS GIVING A PRESENTATION ON RESUME AND INTERVIEW TIPS. MLK CAREER FAIR: HEALTHPARTNERS ACTIVELY SEEKS TO HIRE A DIVERSE STAFF AND OUR RECRUITMENT TEAM PARTICIPATED IN THE MARTIN LUTHER KING JR. DIVERSITY CAREER FAIR. THIS EVENT WAS SPONSORED BY THE MINNESOTA DEPARTMENT OF EMPLOYMENT AND ECONOMIC DEVELOPMENT AND THE NATIONAL ASSOCIATION FOR THE ADVANCEMENT OF COLORED PEOPLE, WHICH OFFERED CAREER DEVELOPMENT OPPORTUNITIES FOR WOMEN, MINORITIES, VETERANS, PEOPLE WITH DISABILITIES AND MEMBERS OF THE LGBT COMMUNITY. OVER 250 DIVERSE CANDIDATES PARTICIPATED AT THIS CAREER FAIR. STEP-UP PROGRAM: HEALTHPARTNERS HIRED TWENTY STEP-UP INTERNS IN 2014. HP INVESTED $25,172 IN THE STEP UP PROGRAM FOR 2014. THE STEP-UP PROGRAM, SPONSORED BY ACHIEVE MINNEAPOLIS, IS FOR STUDENTS AGED 14 TO 21. THE PROGRAM PROVIDES PARTICIPANTS WITH AN OPPORTUNITY TO EXPERIENCE DIFFERENT CAREER OPTIONS IN VARIOUS ORGANIZATIONAL CULTURES. HONORING CHOICES: HEALTHPARTNERS CONTINUE TO SUPPORT HONORING CHOICES, A COMMUNITY INITIATIVE LED BY THE TWIN CITIES MEDICAL SOCIETY. THIS INITIATIVE PROMOTES COMMUNITY-BASED CONVERSATIONS REGARDING END-OF-LIFE CARE PLANNING OUTSIDE THE TRADITIONAL HEALTH CARE SYSTEM. THE PROGRAM USES VIDEOS, TEXT AND WEB RESOURCES TO SUPPORT COMMUNITY DISCUSSIONS. HEALTHPARTNERS IS AN ONGOING SPONSOR OF THIS INITIATIVE, ALONG WITH TWIN CITIES PUBLIC TELEVISION AND THE CITIZENS LEAGUE. HEALTHPARTNERS ALSO PROVIDED EDUCATION AND INFORMATIONAL RESOURCES ABOUT HONORING CHOICES AT HEALTH FAIR EVENTS. |
| FORM 990, PART III, LINE 4A | BARAZA - A BLACK WOMAN'S HEALTH GATHERING: HEALTHPARTNERS COLLABORATED WITH THE AFRICAN AMERICAN LEADERSHIP FORUM IN BRINGING AN EVENT TARGETING THE AFRICAN AMERICAN COMMUNITY. THE CONFERENCE GOALS WERE TO INCREASE THE COMMUNITY'S KNOWLEDGE AND AWARENESS OF HEALTH ISSUES AFFECTING AFRICAN AMERICAN WOMEN AND TO CONTINUE AN ONGOING DIALOGUE AND EXCHANGE BETWEEN AFRICAN/AFRICAN AMERICAN WOMEN AND SUPPORTING ORGANIZATIONS WORKING TOGETHER TO IMPROVE HEALTH OUTCOMES FOR AFRICAN/AFRICAN AMERICAN WOMEN. PHYSICAL ACTIVITY AND WELLNESS: HEALTHPARTNERS OFFERED INCENTIVES IN 2014 FOR GETTING PHYSICALLY ACTIVE AND STAYING FIT THROUGH HEALTHPARTNERS FREQUENT FITNESS AND FREQUENT FITNESS CHALLENGE PROGRAMS. THE FREQUENT FITNESS PROGRAM PROVIDES FULLY INSURED MEMBERS THE OPPORTUNITY TO EARN A REIMBURSEMENT OF UP TO $20 ON THEIR MONTHLY FITNESS CLUB DUES AT OVER 5000 HEALTH CLUB LOCATIONS IF THEY ACHIEVE AT LEAST 12 WORKOUTS IN THE MONTH (SELF-INSURED MEMBERS HAD ACCESS TO THE FREQUENT FITNESS PROGRAM IF THEIR EMPLOYER ELECTED TO OFFER THE PROGRAM). MORE THAN ONE OUT OF THREE MEMBERS ENROLLED IN THE PROGRAM MET THE MONTHLY WORKOUT GOAL IN 2014 AND GOT REIMBURSED. THE FREQUENT FITNESS CHALLENGE OFFERS MEMBERS AN ADDITIONAL INCENTIVE BY AWARDING THEM FOR MEETING THEIR VISIT CRITERIA AND GETTING REIMBURSED FOR 8 OUT OF 12 MONTHS. COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA): IN 2012, IN PARTNERSHIP WITH THE HEALTHPARTNERS HOSPITAL DIVISION (THE HOSPITAL), HEALTHPARTNERS ENGAGED THE RESOURCES OF COMMUNITY HOSPITAL CONSULTING (CHC CONSULTING) TO CONDUCT A COMPREHENSIVE, SIX-STEP COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA). THE CHNA UTILIZED RELEVANT HEALTH DATA, FINDINGS FROM THE HEALTHIER TOGETHER - ST. CROIX COUNTY, WHICH WAS A 2009 QUALITATIVE, AND QUANTITATIVE CHNA CONDUCTED IN PARTNERSHIP WITH THE ST. CROIX COUNTY HEALTH IMPROVEMENT PROCESS (CHIP) STEERING COMMITTEE. IT IS A STRATEGIC, COUNTYWIDE, COMMUNITY-BASED APPROACH FOR CREATING AND MAINTAINING HEALTHY COMMUNITIES. ADDITIONALLY, THE HOSPITAL'S 2012 CHNA WORKED WITH STAKEHOLDERS BY WAY OF IN-DEPTH INTERVIEWS, ELECTRONIC SURVEY RESULTS, A FOCUS GROUP, AND A TOWN HALL MEETING TO IDENTIFY THE MAIN COMMUNITY HEALTH PRIORITIES THAT HEALTHPARTNERS WILL ADDRESS IN ITS CHNA IMPLEMENTATION PLAN. TO FURTHER IDENTIFY AND ADDRESS SPECIFIC NEEDS IN OUR MARKET AREAS, THE HOSPITAL'S ENGAGEMENT WITH CHC CONSULTING COORDINATED AND COMPLETED THE COMPREHENSIVE COMMUNITY NEEDS ASSESSMENT FOR OUR MARKET AREA SERVING A POPULATION OF MORE THAN 250,000 RESIDENTS IN THE EASTERN TWIN CITIES' METRO AREA AND WESTERN WISCONSIN IN 2012. THE HEALTHPARTNERS CHNA UTILIZED RELEVANT HEALTH DATA, FINDINGS FROM THE ST. CROIX COMMUNITY HEALTH NEEDS ASSESSMENT, AND STAKEHOLDER INPUT (IN DEPTH INTERVIEWS, ELECTRONIC SURVEY RESULTS, A FOCUS GROUP, AND A TOWN HALL MEETING) TO IDENTIFY THE MAIN COMMUNITY HEALTH PRIORITIES THAT HEALTHPARTNERS AND ITS RESPECTIVE HOSPITALS SHOULD SEEK TO ADDRESS. THIS PROCESS CULMINATED WITH FIVE MAIN FINDINGS: 1. MANY LEADING CAUSES OF DEATH CAN BE LINKED TO UNHEALTHY LIFESTYLES. POOR EATING HABITS, LACK OF EXERCISE, TOBACCO USE AND ALCOHOL AND DRUG USE ARE LARGE CONTRIBUTORS TO UNHEALTHY LIFESTYLES. SOME OF THESE CONDITIONS INCLUDE CANCER, HEART DISEASE, STROKE, DIABETES, AND CHRONIC LOWER RESPIRATORY DISEASE. 2. OBESITY, POOR NUTRITION AND LACK OF PHYSICAL EXERCISE ARE GROWING CONCERNS IN THE COMMUNITY SERVED BY HEALTHPARTNERS. 3. ACCESS TO PRIMARY AND PREVENTIVE HEALTH CARE IS LIMITED FOR SPECIAL POPULATIONS, SUCH AS THE UN-INSURED OR UNDERINSURED, ETHNICALLY DIVERSE, ELDERLY, AND CHEMICALLY DEPENDENT. 4. ACCESS TO SPECIFIC HEALTH SERVICES IS ALSO LIMITED. BARRIERS TO ACCESSING MENTAL HEALTH CARE INCLUDE LITTLE AVAILABILITY, LONG WAIT TIMES, AND A SHORTAGE OF PROVIDERS. BARRIERS TO ACCESSING DENTAL CARE INCLUDE LACK OF INSURANCE, PARTICULARLY BECAUSE MANY PEOPLE, EVEN THOSE WITH MEDICAL INSURANCE, EITHER CANNOT AFFORD IT OR OPT OUT OF DENTAL INSURANCE. 5. THERE ARE SIGNIFICANT ISSUES WITH "SERVICE INTEGRATION" IN THE COMMUNITY. THERE IS A LACK OF COMMUNICATION AND COORDINATION AMONG PROVIDERS IN THE COMMUNITY, AS WELL AS A DISCONNECT WITHIN THE CONTINUUM OF CARE. FROM THE RESEARCH, FINDINGS AND THE TOP FIVE PRIORITIES WERE IDENTIFIED TO ADDRESS THESE COMMUNITY HEALTH NEEDS: PRIORITY 1: INCREASE ACCESS TO MENTAL HEALTH PRIORITY 2: PROMOTE POSITIVE BEHAVIORS TO REDUCE OBESITY (NUTRITION / PHYSICAL ACTIVITY) PRIORITY 3: INCREASE ACCESS TO PRIMARY AND PREVENTIVE CARE PRIORITY 4: IMPROVE SERVICE INTEGRATION PRIORITY 5: PROMOTE CHANGE IN UNHEALTHY LIFESTYLES (TOBACCO / ALCOHOL / SUBSTANCE ABUSE) A FULL REPORT OF THE HEALTHPARTNERS CHNA AND IMPLEMENTATION PLAN IS POSTED ONLINE AT WWW.HEALTHPARTNERS.COM/PUBLIC/ABOUT/COMMUNITY-BENEFIT CENTER FOR COMMUNITY HEALTH (CCH): CCH IS A COLLABORATIVE WITH HEALTH PLANS, HOSPITALS AND LOCAL PUBLIC HEALTH AGENCIES IN THE SEVEN-COUNTY METRO AREA IN MINNESOTA. CCH WAS FORMED FOR TWO PURPOSES: 1) TO ALIGN THE PROCESSES OF THE COMMUNITY HEALTH NEEDS ASSESSMENTS (CHNA) THAT ARE REQUIRED OF LOCAL PUBLIC HEALTH AGENCIES AND HOSPITALS; AND 2) TO COLLECTIVELY ACT TO IMPACT A SHARED PUBLIC HEALTH PRIORITY. CCH HAS TWO WORK GROUPS TO ACCOMPLISH THOSE OBJECTIVES. THE COLLECTIVE ACTION WORKGROUP WAS TASKED WITH DEVELOPING AND IMPLEMENTING ACTIVITIES THAT ADDRESS A SHARED PUBLIC HEALTH PRIORITY AREA BASED ON CHNAS. THE COLLECTIVE ACTION WORKGROUP MEETS ONCE EACH MONTH AT THE MINNESOTA COUNCIL OF HEALTH PLANS. ITS MEMBERS INCLUDE REPRESENTATIVES FROM THE HOSPITALS, HEALTH PLAN, AND PUBLIC HEALTH SECTORS. THE ASSESSMENT ALIGNMENT WORKGROUP WAS TASKED WITH ASSESSING AND DEVELOPING A FRAMEWORK WITH COMMON LANGUAGE AND PROCESSES TO GUIDE MEMBERS IN CONDUCTING FUTURE COMMUNITY HEALTH NEEDS ASSESSMENTS AND ALLOWS FOR AGGREGATE ANALYSIS OF COMMUNITY HEALTH NEEDS ACROSS THE TWIN CITIES SEVEN-COUNTY METRO AREA. ADDITIONALLY, THE GROUP WILL ALSO DETERMINE MORE EFFECTIVE USE OF DATA BY IDENTIFYING OPPORTUNITIES FOR COLLABORATIVE DATA COLLECTION AND ANALYSIS AND ELIMINATING BARRIERS TO DATA SHARING AMONG CCH MEMBERS. ITS MEMBERS INCLUDE REPRESENTATIVES FROM THE HOSPITALS, HEALTH PLAN, AND PUBLIC HEALTH SECTORS. ORGANIZATION AWARDS AND ACHIEVEMENTS: IN 2014, HEALTHPARTNERS RECEIVED A NUMBER OF AWARDS THAT RECOGNIZE OUR COMMITMENT TO PROVIDING HIGH-QUALITY CARE, COVERAGE AND SERVICE FOR OUR MEMBERS AND PATIENTS. THE RANGE OF AWARDS IS ASTOUNDING, FROM THOSE THAT RECOGNIZED TOP-NOTCH CUSTOMER SERVICE TO THOSE THAT HONOR INNOVATION, HEALTH OUTCOMES AND PATIENT SAFETY. WE RECEIVED APPROXIMATELY 40 DIFFERENT AWARDS AND RECOGNITION FROM THIRD-PARTY ORGANIZATIONS IN 2014. THROUGH SUCH RECOGNITION, WE KNOW THAT WE ARE LEADING THE WAY AND MAKING PROGRESS TOWARD OUR MISSION - TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS AND COMMUNITY. SEVERAL AWARDS AND HONORS FROM THE LAST YEAR ARE OUTLINED BELOW: |
| FORM 990, PART III, LINE 4A | - J.D. POWER NAMED HEALTHPARTNERS A 2014 CUSTOMER CHAMPION. HEALTHPARTNERS WAS ONE OF 50 COMPANIES IN THE NATION TO RECEIVE THE HONOR, WHICH REFLECTS EXCELLENCE IN CUSTOMER SERVICE. - THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE (NCQA) RANKED HEALTHPARTNERS THE NO. 1 HEALTH PLAN IN MINNESOTA FOR THE 10TH CONSECUTIVE YEAR, ACCORDING TO THE NCQA PRIVATE HEALTH INSURANCE PLAN RANKINGS 2014-2015-PRIVATE. NATIONALLY, HEALTHPARTNERS RANKED 26TH OUT OF 507 PLANS THAT WERE EVALUATED. HEALTH PREVENTION AND TREATMENT MEASURES MAKE UP 60 PERCENT OF A PLAN'S TOTAL SCORE, CONSUMER SATISFACTION REPRESENTS 25 PERCENT, WHILE NCQA ACCREDITATION ACCOUNTS FOR THE REMAINING 15 PERCENT. - NCQA ALSO RECOGNIZED HEALTHPARTNERS FREEDOM (COST) AS THE TOP-RANKED MEDICARE PLAN IN MINNESOTA FOR 2014-2015, ACCORDING TO ITS HEALTH INSURANCE PLAN RANKINGS-MEDICARE. THE FREEDOM (COST) PLAN RANKED 11TH NATIONALLY, WHICH PLACES IT IN THE TOP 2 PERCENT OF 408 PLANS THAT WERE EVALUATED. - MINNEAPOLIS/ST. PAUL BUSINESS JOURNAL RECOGNIZED HEALTHPARTNERS AS THE NO. 1 BEST PLACE TO WORK AMONG LARGE COMPANIES IN MINNESOTA, BASED ON THE RESULT OF AN EMPLOYEE SATISFACTION SURVEY THAT WAS ADMINISTERED BY QUANTUM WORKPLACE AND DISTRIBUTED TO 22,500 COLLEAGUES THROUGHOUT THE ORGANIZATION. - HEALTHPARTNERS WAS NAMED ONE OF THE 'MOST WIRED' HEALTH CARE ORGANIZATIONS IN THE COUNTRY BY HOSPITALS AND HEALTH NETWORKS MAGAZINE. THE HONOR RECOGNIZES USE OF ELECTRONIC MEDICAL RECORDS AND TECHNOLOGY AT FIVE HEALTHPARTNERS HOSPITALS (AMERY REGIONAL MEDICAL CENTER, HUDSON HOSPITAL, LAKEVIEW MEMORIAL HOSPITAL, REGIONS HOSPITAL AND WESTFIELDS HOSPITAL), AND AT HEALTHPARTNERS CLINIC LOCATIONS, WHICH INCLUDED STILLWATER MEDICAL GROUP CLINICS. - HEALTHPARTNERS ONLINE CLINIC, VIRTUWELL.COM, WAS RECOGNIZED BY MINNEAPOLIS/ST. PAUL BUSINESS JOURNAL THROUGH ITS INAUGURAL EUREKA! AWARDS PROGRAM, WHICH HONORS ORGANIZATIONS THAT INTRODUCE GROUND-BREAKING IDEAS, PRODUCTS AND SERVICES ACROSS MULTIPLE INDUSTRIES. - VIRTUWELL.COM WAS ALSO RECOGNIZED BY MINNESOTA BUSINESS MAGAZINE WITH ITS ANNUAL LEADERS IN HEALTH CARE AWARDS, RECEIVING THE TOP HONOR IN THE SOFTWARE/WEB APPLICATION CATEGORY. THE AWARD IS BASED ON SIGNIFICANT CONTRIBUTIONS TO IMPROVED HEALTH CARE IN MINNESOTA. - FOR THE 10TH STRAIGHT YEAR, HEALTHPARTNERS COMMERCIAL HEALTH PLAN SCORED IN THE NATION'S TOP 10 PERCENT IN MORE HEDIS MEASURES THAN OUR REGIONAL COMPETITORS. HEDIS, OR THE HEALTHCARE EFFECTIVENESS AND DATA INFORMATION SET, IS A TOOL CREATED AND USED BY THE NATIONAL COMMITTEE FOR QUALITY ASSURANCE TO MEASURE HOW EFFECTIVELY HEALTH PLANS ACROSS THE NATION ARE PROVIDING CARE AND SERVICE TO MEMBERS. - PRACTICE GREENHEALTH RECOGNIZED HEALTHPARTNERS WITH SEVEN ENVIRONMENTAL EXCELLENCE AWARDS, WHICH RECOGNIZE ORGANIZATIONS THAT ACHIEVE HIGH BENCHMARKS IN RECYCLING, MERCURY POLLUTION REDUCTION, POLLUTION PREVENTION AND ENERGY CONSERVATION. FOUR HOSPITALS IN TOTAL WERE HONORED, INCLUDING HUDSON HOSPITAL, LAKEVIEW MEMORIAL HOSPITAL, REGIONS HOSPITAL AND WESTFIELDS HOSPITAL. ADDITIONAL MISCELLANEOUS AWARD AND RECOGNITION HIGHLIGHTS FROM 2014 INCLUDE: - FORTY-FOUR HEALTHPARTNERS, HEALTHPARTNERS CENTRAL MINNESOTA, PARK NICOLLET AND STILLWATER MEDICAL GROUP CLINICS WERE RECOGNIZED BY THE MINNESOTA HEALTH ACTION GROUP AS PART OF THE MINNESOTA BRIDGES TO EXCELLENCE PROGRAM AND THE MINNESOTA QUALITY INCENTIVE PAYMENT SYSTEM. THE CLINICS FOCUSED ON MAKING IMPROVEMENTS IN DIABETES, VASCULAR AND DEPRESSION CARE, WHICH ARE KNOWN TO BE PRIMARY DRIVERS OF HEALTH CARE COSTS. - HEALTHPARTNERS MEDICAL GROUP AND PARK NICOLLET HEALTH SERVICES WERE TWO OF THE TOP FIVE HIGHEST PERFORMING MEDICAL GROUPS FOR PRIMARY CARE IN THE MINNESOTA COMMUNITY MEASUREMENT 2014 HEALTH CARE QUALITY REPORT. - MINNESOTA MONTHLY'S "BEST DOCTORS" RECOGNIZED 131 PHYSICIANS SPANNING 38 SPECIALTIES ACROSS HEALTHPARTNERS, PARK NICOLLET, TRIA ORTHOPEDIC CENTER AND LAKEVIEW HOSPITAL FOR THEIR PROFESSIONAL EXPERTISE. - THE FIVE-PART 'MAKE IT OK: STIGMA & MENTAL ILLNESS' DOCUMENTARY SERIES, PRODUCED IN PARTNERSHIP BY HEALTHPARTNERS, TWIN CITIES PUBLIC TELEVISION AND THE NATIONAL ALLIANCE OF MENTAL ILLNESS (NAMI), WAS AWARDED A BOARD OF GOVERNOR'S EMMY AWARD. - AMERICAN HEART, A DOCUMENTARY FILM THAT HIGHLIGHTS THE RESILIENCE, STRENGTH AND COURAGE OF THREE IMMIGRANT PATIENTS WHO SEEK MEDICAL CARE AT THE HEALTHPARTNERS CENTER FOR INTERNATIONAL HEALTH AND REGIONS HOSPITAL, RECEIVED A 2014 UPPER MIDWEST REGIONAL EMMY AWARD. |
| FORM 990, PART VI, SECTION A, LINE 6 | HPI IS THE SOLE CORPORATE MEMBER OF GHI. ADDITIONALLY, EACH CONTRACT HOLDER OF GHI OR ITS RELATED ORGANIZATIONS IS AN "ASSOCIATE MEMBER" OF GHI. EACH ASSOCIATE MEMBER HAS ONE VOTE. BYLAWS, SECTION 1.1. |
| FORM 990, PART VI, SECTION A, LINE 7A | THE ASSOCIATE MEMBERS ELECT THE "MEMBER-ELECTED DIRECTORS." THREE OF THE FIVE DIRECTORS ARE MEMBER-ELECTED DIRECTORS. THE CHAIR OF THE CORPORATE MEMBER SERVES AS A DIRECTOR EX OFFICIO AND AS THE CHAIR OF GHI. |
| FORM 990, PART VI, SECTION A, LINE 7B | THE ASSOCIATE MEMBERS HAVE APPROVAL RIGHTS REGARDING AMENDMENTS TO THE ARTICLES AND BYLAWS OF GHI AND ANY MERGER WHEREBY GHI IS MERGED INTO AND SURVIVED BY A DIFFERENT CORPORATION. THE SOLE CORPORATE MEMBER MUST APPROVE THE DECISIONS OF THE BOARD OF DIRECTORS AS FOLLOWS: ANNUAL OPERATING AND CAPITAL BUDGETS AND LONG RANGE PLANS, INDEBTEDNESS IN EXCESS OF AMOUNTS DETERMINED FROM TIME TO TIME, MERGER OR CONSOLIDATION WITH ANOTHER CORPORATION, DISPOSAL OF ASSETS IN EXCESS OF AMOUNTS DETERMINED FROM TIME TO TIME, APPOINTMENT OR REMOVAL OF THE CHIEF EXECUTIVE OFFICER, AMENDMENT OF ARTICLES OR BYLAWS, VOLUNTARY DISSOLUTION, VENDOR AGREEMENT INVOLVING 20% OR MORE OF OPERATING EXPENSES, ANY ACTION TAKEN BY THE VOTE OF THE FULL BOARD OF DIRECTORS. BYLAWS, ARTS IV, XIII, XIV. |
| FORM 990, PART VI, SECTION B, LINE 11 | GHI'S 990 RETURN HAS A COMPREHENSIVE REVIEW PROCESS THAT IS FOLLOWED BEFORE IT IS PRESENTED TO THE GOVERNING BODY OF GHI. THE REVIEW PROCESS INCLUDES A LAYERED REVIEW BY GHI'S TAX DEPARTMENT, MANAGEMENT TEAM, INTERNAL LEGAL DEPARTMENT AND OUTSIDE INDEPENDENT ACCOUNTANTS. EACH ONE OF THOSE AREAS HAS AN OPPORTUNITY TO REVIEW, ASK QUESTIONS AND MAKE COMMENTS BACK TO THE TAX DEPARTMENT OF GHI BEFORE THE FORM 990 IS PRESENTED TO THE GOVERNING BODY OF GHI. GHI MAKES AVAILABLE, TO THE AUDIT AND COMPLIANCE COMMITTEE OF GHI'S BOARD OF DIRECTORS AND TO THE FULL BOARD OF DIRECTORS, A COPY OF THE 990 FOR REVIEW AND COMMENT PRIOR TO THE FILING OF THE 990 RETURN. THIS COPY IS PROVIDED IN THE HEALTHPARTNERS BOARDEFFECT PORTAL FOR ALL BOARD MEMBERS TO REVIEW PRIOR TO THE FILING OF THE 990, AND IS AN AGENDA ITEM AT THE COMMITTEE MEETING. THIS PROCESS IS NOTED AND DOCUMENTED IN THE WRITTEN COMMITTEE MINUTES OF THE MEETING. THESE MINUTES ARE PRESENTED TO THE FULL BOARD OF DIRECTORS. |
| FORM 990, PART VI, SECTION B, LINE 12C | AS REQUIRED BY THE BYLAWS OF GHI, THE BOARD MONITORS POTENTIAL CONFLICTS OF INTEREST ON THE PART OF BOARD MEMBERS, OFFICERS AND KEY EMPLOYEES PURSUANT TO ITS CONFLICT OF INTEREST POLICY. UNDER THE POLICY, ALL BOARD MEMBERS, PRINCIPAL OFFICERS, MEMBERS OF A COMMITTEE WITH BOARD DELEGATED POWERS AND KEY EMPLOYEES ANNUALLY ARE PROVIDED WITH A COPY OF THE POLICY AND REQUIRED TO COMPLETE A QUESTIONNAIRE IDENTIFYING ANY POTENTIAL CONFLICTS OF INTEREST. THE GENERAL COUNSEL SUMMARIZES THE FINDINGS FROM THE QUESTIONNAIRE AND PROVIDES A REPORT TO THE GOVERNANCE COMMITTEE. A WRITTEN REPORT OF THE POTENTIAL CONFLICTS IS SHARED WITH THE CHAIR OF THE BOARD AND CHIEF EXECUTIVE OFFICER WHO, ALONG WITH THE GENERAL COUNSEL AND THE BOARD ASSISTANT SECRETARY, CONTINUALLY MONITOR BOARD AGENDAS AND PROPOSED ACTIONS TO IDENTIFY AND ADDRESS ACTUAL CONFLICTS. |
| FORM 990, PART VI, SECTION B, LINE 15 | GHI HAS AN ANNUAL PROCESS TO REVIEW THE MARKET COMPARABILITY OF THE TOTAL COMPENSATION OF ITS CEO AND ITS OTHER OFFICERS. EVERY THREE YEARS, UNDER THE DIRECTION OF THE GHI BOARD OF DIRECTORS' COMPENSATION COMMITTEE (COMPENSATION COMMITTEE), A TOTAL COMPENSATION MARKET REVIEW IS COMPLETED. THE REVIEW INCLUDES ALL COMPONENTS OF COMPENSATION; BASE SALARY, ANNUAL INCENTIVES, BENEFITS AND PERQUISITES. THE MARKET SURVEY RESULTS ARE PRESENTED TO, REVIEWED BY AND APPROVED BY THE INDEPENDENT COMPENSATION COMMITTEE. IN INTERIM YEARS, GHI'S HUMAN RESOURCES STAFF, UNDER THE DIRECTION OF THE COMPENSATION COMMITTEE, UPDATES CHANGES IN THE SALARY STRUCTURE BASED ON THE SAME INDEPENDENT STUDIES PERFORMED BY THE COMPENSATION COMMITTEE. FOR THE CHIEF EXECUTIVE OFFICER AND CERTAIN OTHER POSITIONS FULL INDEPENDENT REVIEWS ARE PERFORMED. IN ALL CASES, COMMITTEE MEMBERS COMPLETE AN ANNUAL CONFLICT OF INTEREST SURVEY TO ASSURE THE COMPENSATION COMMITTEE MEMBERS' INDEPENDENCE, STAFF IS NOT IN ROOM DURING DELIBERATIONS OR VOTE INCLUDING EXECUTIVE SESSIONS, AND CONTEMPORANEOUS MINUTES ARE KEPT. THE BOARD OF DIRECTORS HAS DELEGATED TO THE COMPENSATION COMMITTEE THE ACCOUNTABILITY TO CONDUCT AN ANNUAL PERFORMANCE EVALUATION AND TO DETERMINE THE COMPENSATION OF THE CEO BASED ON THE PERFORMANCE REVIEW AND THE MARKET COMPARABILITY DATA, APPROVED BY THE COMPENSATION COMMITTEE. THE BOARD HAD DELEGATED TO THE CEO (WITH AUTHORITY TO FURTHER DELEGATE) THE ACCOUNTABILITY TO CONDUCT ANNUAL PERFORMANCE REVIEWS AND DETERMINE THE COMPENSATION OF ALL OTHER OFFICERS WITHIN THE COMPENSATION RANGES DETERMINED BY THE COMPENSATION COMMITTEE. ANY EXCEPTIONS NEED TO BE APPROVED BY THE COMPENSATION COMMITTEE. TOTAL COMPENSATION IS APPROPRIATELY DOCUMENTED ON THE FORM 990 AND W2 STATEMENTS. |
| FORM 990, PART VI, SECTION C, LINE 19 | GHI FINANCIAL STATEMENTS AND 990 RETURNS ARE MADE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION FROM GHI OR HPI. GHI'S ARTICLES OF INCORPORATION ARE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION THROUGH THE MINNESOTA SECRETARY OF STATE'S OFFICE. GHI'S ARTICLES, BYLAWS, CONFLICT OF INTEREST POLICY, AND PRINCIPLES OF CORPORATE GOVERNANCE CAN BE VIEWED THROUGH THE HEALTHPARTNERS.COM WEBSITE. |
| FORM 990, PART XI, LINE 9: | EQUITY TRANSFER TO PARK NICOLLET FOUNDATION -515,000. |
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