Attach to Form 990 or Form 990-EZ.
Go to
www.irs.gov/Form990 for the latest information.
| (i) Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 10 above (see instructions)) | (iv) Is the organization listed in your governing document? | (v) Amount of monetary support (see instructions) | (vi) Amount of other support (see instructions) | |
|---|---|---|---|---|---|---|
| Yes | No | |||||
|
Total |
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Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grant.") .. | 125,940,710 | 121,592,891 | 136,961,382 | 133,062,962 | 133,721,609 | 651,279,554 |
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.... | 0 | |||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | 0 | |||||
| 4 | Total. Add lines 1 through 3 | 125,940,710 | 121,592,891 | 136,961,382 | 133,062,962 | 133,721,609 | 651,279,554 |
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | 0 | |||||
| 6 | Public support. Subtract line 5 from line 4. | 651,279,554 | |||||
Calendar year
(or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | 125,940,710 | 121,592,891 | 136,961,382 | 133,062,962 | 133,721,609 | 651,279,554 |
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | 349,659 | 676,821 | 548,575 | 693,051 | 935,663 | 3,203,769 |
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.).. | -614,216 | -609,597 | -654,945 | 752,431 | 373,047 | -753,280 |
| 11 | Total support. Add lines 7 through 10 | 653,734,823 | |||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513 ..... | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge | ||||||
| 6 | Total. Add lines 1 through 5 | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support. (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||
| Section A - Adjusted Net Income | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Net short-term capital gain | 1 | ||||
| 2 | Recoveries of prior-year distributions | 2 | ||||
| 3 | Other gross income (see instructions) | 3 | ||||
| 4 | Add lines 1 through 3 | 4 | ||||
| 5 | Depreciation and depletion | 5 | ||||
| 6 | Portion of operating expenses paid or incurred for production or collection of gross income or for management, conservation, or maintenance of property held for production of income (see instructions) | 6 | ||||
| 7 | Other expenses (see instructions) | 7 | ||||
| 8 | Adjusted Net Income (subtract lines 5, 6 and 7 from line 4) | 8 | ||||
| Section B - Minimum Asset Amount | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Aggregate fair market value of all non-exempt-use assets (see instructions for short tax year or assets held for part of year): | 1 | ||||
| a | Average monthly value of securities | 1a | ||||
| b | Average monthly cash balances | 1b | ||||
| c | Fair market value of other non-exempt-use assets | 1c | ||||
| d | Total (add lines 1a, 1b, and 1c) | 1d | ||||
| e |
Discount claimed for blockage or other factors (explain in detail in Part VI): |
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| 2 | Acquisition indebtedness applicable to non-exempt use assets | 2 | ||||
| 3 | Subtract line 2 from line 1d | 3 | ||||
| 4 | Cash deemed held for exempt use. Enter 1-1/2% of line 3 (for greater amount, see instructions). | 4 | ||||
| 5 | Net value of non-exempt-use assets (subtract line 4 from line 3) | 5 | ||||
| 6 | Multiply line 5 by .035 | 6 | ||||
| 7 | Recoveries of prior-year distributions | 7 | ||||
| 8 | Minimum Asset Amount (add line 7 to line 6) | 8 | ||||
| Section C - Distributable Amount | Current Year | |||||
| 1 | Adjusted net income for prior year (from Section A, line 8, Column A) | 1 | ||||
| 2 | Enter 85% of line 1 | 2 | ||||
| 3 | Minimum asset amount for prior year (from Section B, line 8, Column A) | 3 | ||||
| 4 | Enter greater of line 2 or line 3 | 4 | ||||
| 5 | Income tax imposed in prior year | 5 | ||||
| 6 | Distributable Amount. Subtract line 5 from line 4, unless subject to emergency temporary reduction (see instructions) | 6 | ||||
| Section D - Distributions | Current Year | |
|---|---|---|
| 1 Amounts paid to supported organizations to accomplish exempt purposes | ||
|
2
Amounts paid to perform activity that directly furthers exempt purposes of supported organizations, in excess of income from activity |
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| 3 Administrative expenses paid to accomplish exempt purposes of supported organizations | ||
| 4 Amounts paid to acquire exempt-use assets | ||
| 5 Qualified set-aside amounts (prior IRS approval required) | ||
| 6 Other distributions (describe in Part VI). See instructions | ||
| 7Total annual distributions. Add lines 1 through 6. | ||
|
8
Distributions to attentive supported organizations to which the organization is responsive (provide details in Part VI). See instructions |
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| 9 Distributable amount for 2018 from Section C, line 6 | ||
| 10 Line 8 amount divided by Line 9 amount | ||
| Section E - Distribution Allocations (see instructions) |
(i) Excess Distributions |
(ii) Underdistributions Pre-2018 |
(iii) Distributable Amount for 2018 |
|
|---|---|---|---|---|
|
1
Distributable amount for 2018 from Section C, line 6 |
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|
2
Underdistributions, if any, for years prior to 2018 (reasonable cause required-- explain in Part VI). See instructions. |
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| 3 Excess distributions carryover, if any, to 2018: | ||||
| a From 2013....... | ||||
| b From 2014....... | ||||
| c From 2015....... | ||||
| d From 2016....... | ||||
| e From 2017....... | ||||
| fTotal of lines 3a through e | ||||
| g Applied to underdistributions of prior years | ||||
| h Applied to 2018 distributable amount | ||||
|
i
Carryover from 2013 not applied (see instructions) |
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| j Remainder. Subtract lines 3g, 3h, and 3i from 3f. | ||||
| 4Distributions for 2018 from Section D, line 7: | ||||
| $ | ||||
| a Applied to underdistributions of prior years | ||||
| b Applied to 2018 distributable amount | ||||
| c Remainder. Subtract lines 4a and 4b from 4. | ||||
|
5
Remaining underdistributions for years prior to 2018, if any. Subtract lines 3g and 4a from line 2. If the amount is greater than zero, explain in Part VI. See instructions. |
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|
6
Remaining underdistributions for 2018. Subtract lines 3h and 4b from line 1. If the amount is greater than zero, explain in Part VI. See instructions. |
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7 Excess distributions carryover to 2019. Add lines 3j and 4c. |
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| 8 Breakdown of line 7: | ||||
| a Excess from 2014...... | ||||
| b Excess from 2015..... | ||||
| c Excess from 2016..... | ||||
| d Excess from 2017..... | ||||
| e Excess from 2018..... | ||||
| Facts And Circumstances Test |
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| Return Reference | Explanation |
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| Software Version: |
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for the latest information.
| Return Reference | Explanation |
|---|---|
| PROGRAM SERVICES | USO CENTERS FORM 990, PART III, LINE 4A The USO provides programs, entertainment and services at more than 230 locations worldwide, including more than 100 USO owned and operated locations, and more than 90 chartered USO affiliate locations. USO operations are located throughout the United States (including the U.S. territory of Guam), and in countries overseas, including Afghanistan, Australia, Djibouti, Germany, Italy, Iraq, Japan, Korea, Kuwait, Qatar, Spain, Turkey, and United Arab Emirates. USO operates in airports, on and near military bases, and in combat and hardship zones. Most USO locations operate out of space that is provided for free or at greatly reduced rent, enabling the USO to save on critical operating expenses. In 2018, USO served visitors and program participants more than 11 million times (including serving visitors and program participants 3.9 million times through its chartered USO affiliates). The USO's centers provide a warm and comforting place where service members can connect with loved ones back home via internet or telephone, play a video game, catch a movie, have a snack or just put their feet up and relax. In 2018, the USO celebrated the opening of several new locations including Fort Stewart, Ga.; Ellington Field Joint Reserve Base, Texas; Coast Guard Station Fort Myers Beach, Fla.; Camp Humphreys, Korea; Al Asad, Iraq; undisclosed location, Qatar; Fort Jackson MEPS, S.C.; Raleigh MEPS, N.C.; and Sacramento MEPS, California. The USO partners with its affiliate, USO of Metropolitan Washington-Baltimore, to operate two USO warrior and family centers adjacent to major military hospitals in Bethesda, MD, and Fort Belvoir, VA to support wounded, ill, and injured service members, their family members, caregivers, and hospital staff at each installation. These facilities provide a relaxing, home-like atmosphere for respite and participation in recreational programs, including art therapy rooms, healing gardens, sports lounges, music rooms, classroom training facilities, and kitchens. USO also offers service members support through its mobile vehicle units. These large mobile centers travel to events and military exercises to provide places for service members to relax during downtime, provide USO services to areas without a brick-and-mortar USO centers and support communities in times of crisis. In 2018, the USO expanded the mobile fleet operation to include two new Sprinter vans designed to provide support to smaller exercises and events. The Sprinter vans are stationed in California with one stationed exclusively in San Diego, California, providing support to communities with large military populations and geographic limitations. During 2018, the USOs mobile fleet provided support to service members responding to Hurricanes Florence and Michael. |
| PUBLIC AWARENESS & OUTREACH | FORM 990, PART III, LINE 4B The USOs communications and outreach programs aim to address the civilian-military drift a natural disconnect and lack of understanding between those who have served in the military and those whom they defend who have never served and may not know or be related to anyone who has. During 2018, the USO continued the Force Behind the Forces, a brand awareness campaign reintroducing the USO to the American public, and encouraging Americans to stand behind the force, as a community of supporters committed to connecting service members to the things that they hold dear and demonstrate appreciation of those who selflessly serve our nation. The multi-channel campaign generated more than 2 billion Public Service Announcement impressions, 58 million social media impressions, and 34 billion earned media impressions. Through its website and mail, the USO collected 1.85 million messages of appreciation from the American public which are being distributed or displayed at USO locations across the globe. |
| EXPEDITIONARY AND MILITARY FAMILY PROGRAMS | FORM 990, PART III, LINE 4C USO's expeditionary and military family programs provide support and comfort to service members and their families, whether they are deployed, transitioning from their service, wounded, ill or injured, or have made the ultimate sacrifice for our country. Expeditionary Support The USO distributed 136 bundles of electronic gaming, sports/musical equipment, and personal care items to deployed service members in remote locations in 2018. The USO Care Package Program distributed more than 120,000 snack or toiletry packs to service members across the globe. The USO has continued to offer seasonal holiday care packages, which include decorations, snacks, DVDs and games to help service members stationed in remote corners of the world celebrate American holidays. In 2018, the USO shipped 720 seasonal holiday care packages to help keep our deployed service members connected to home. Operation Phone Home In addition, the USO provided a private phone network that allowed service members to make free calls home, computers with high-speed internet bandwidth, free internet access for service members' own computers and provided more than 100,000 free international prepaid calling cards to allow service members to connect with their families. In Southwest Asia alone, more than 3.8 million minutes were logged in free talk time and approximately 750,000 in free wi-fi sessions were logged. In other places around the world, many USO locations also offer free internet and free phone calls. Military Families Through a partnership with the What to Expect Foundation, the USO hosted 58 events for military moms-to-be and around the globe in 2018. The USO also connects military parents with their children back home by hosting a nationally recognized reading program at select USO centers worldwide that allows service members to record themselves reading a story aloud to their child, which the USO then mails back home. During 2018, the USO connected military families an estimated 43,000 times around the world through reading. The USO EmPaCt program is designed to engage the entire family, flipping traditional family dynamics and empowers military kids to lead the outcomes of their familys experience. During an EmPaCt event, families play games together, connect over shared experiences and then tackle a fun, problem-solving activity using cardboard, recycled goods and creativity. Families are encouraged to reflect on their EmPaCt experience and continue infusing the playful and positive problem-solving skills they have developed into a healthy, resiliency-building habit. The program held 9 events serving more than 200 service members and their families. The USO has created a new, family-oriented 'care package' program designed to afford military families a connective experience, whether participating in family-engagement events at USO centers or at home around their own table. The box is customized with targeted comfort products and includes family craft activities that reinforce proven resiliency habits such as managing emotions, understanding expectations or overcoming challenges. Each family box is assembled by hand by USO volunteers and staff and customized for up to six family members, with more than one box provided to support larger families. Due to the personalized assembly, the program is currently available by request only through centers participating in the program. The USO distributed more than 350 boxes during 2018. The USO also executed 119 Military Spouse Networking Events and Coffee Connections, which helped connect Military Spouses to their local community, social and professional networks. During 2018, the USO had 3,922 military spouses participate in these events. In 2018, the USO conducted extensive, worldwide research to produce the USO Military Spouse Report, which gave a voice to military spouses of all backgrounds and explored both the demographics and the challenges facing military spouses today. Military Couples Seminars and Events The USO, in collaboration with Stronger Families, offers seminars and similar events to help couples learn to improve their communication, better understand each other's needs, resolve conflict, rekindle romance and find renewed hope. In 2018, more than 5,900 military attendees benefitted from 165 OXYGEN live learning events held across the country and through online support subscriptions. Families of the Fallen The USO has supported every dignified transfer at Dover Air Force Base since March 1991, including over 85 dignified transfers in 2018. The USO is located in the heart of Dover Air Force base to support families of the fallen, as well as those service members assigned to the air force mortuary affairs complex. Additionally, as family notifications occur at all times of the day and night, the USO works 24/7 to coordinate among USO locations across the country. The USO is there to support and comfort families who have just received tragic news as they travel to and from Dover Air Force Base. In 2018, the USO supported over 298 family members traveling to and from Dover. |
| ENTERTAINMENT TOURS | FORM 990, PART III, LINE 4D USO entertainment tours feature celebrities, performers and engaging shows to keep service members and military family members connected to family, home and country. In 2018, the USO deployed 96 celebrity entertainers, who graciously donated millions of dollars' worth of their professional services and their time to participate in 41 tours to 19 countries and 25 states, entertaining more than 88,000 service members and military family members. Eight of these tours were to combat zones. |
| TRANSITION SERVICES | Form 990, Part III, Line 4d USO PATHFINDER The Pathfinder program extends the USO experience to service members and military spouses as they transition from the military and settle into their new communities. The program also supports military spouses at any point in their military journey as they transition from one installation to the next. At the end of 2018, the USO had 19 Pathfinder Sites across the United States. The USO Pathfinder programs approach includes: Personalized service: The USO Pathfinder mission is delivered by Scouts, USO staff who have a deep knowledge of and connection to the vast ecosystem of services and opportunities available to transitioning service members and military spouses. Scouts work one-on-one with individuals to create an Action Plan a customized road map that helps individuals stay on track and get connected with the best resources for them throughout their transition. Pathfinder Scouts maintain communication with individuals throughout their transition to confirm the quality of service being provided by the resources they are connected to and collaborate with them to update their Action Plan if their goals or destination change. Continuity of care: Scouts support service and family members 12 months before their transition and ensure continuity of care by extending support up to 12 months beyond the service members date of separation. Scouts also support military spouses throughout the many transitions they face during their family's time in service. Scouts connect individuals to resources and opportunities at their current duty station before they separate, as well as to resources where they choose to call home, regardless of where that may be. A holistic approach: Transition impacts every aspect of a service member and military family's life. Scouts provide support in the following focus areas: employment, education, veterans benefits, financial readiness, housing, legal, family strength and wellness, and volunteerism. A nationwide network of networks: The USO Pathfinder program works with public and private resources across the nation that offer relevant services to transitioning service members and military spouses. Scouts inform, prepare, and connect individuals with the local, national, in-person and virtual resources that best suit their specific timeline, location and goals. Powerful technology: The USOs digital Action Plan puts comprehensive transition services directly into the hands of service members and military spouses. Individuals can view their action plan, complete tasks, create tasks, and connect with their Scout, all through the USO mobile app. Augmenting Government Transition Assistance Programs: Scouts compliment what the militarys Transition Assistance Programs (TAP) provide to service members and military families by establishing a bridge to public and private resources in local communities across the country. Scouts are committed to leveraging external private resources while also ensuring that service members understand the value of their installation TAP(s) by referring to them when they are not being fully utilized. USO Transition Programs and Events The USO provides relevant and valuable programming to support service members and military spouses as they overcome the challenges that transitions bring. The Pathfinder program currently offers: Employment Workshops: This turn-key workshop provides career readiness information thats delivered directly to individuals by USO corporate partner employees. The 3-hour program includes a comprehensive presentation and breakout sessions for resume review, mock interviews, and LinkedIn provided reviews. Financial Readiness Workshops: These courses focus on a wide variety of financial topics, including "is your financial house in order," "transitioning successfully into retirement"transitioning to a new career." Workshops are taught by certified subject matter experts. Education Workshops: This workshop provides a comprehensive discussion in choosing a school, paying for school, and managing student debt. These workshops are delivered by national or local partners to ensure that attendees receive professional guidance. Transition Summits: The USO hosts summits for transitioning service members and military spouses in partnership with Hiring Our Heroes (HOH), a program of the U.S. Chamber of Commerce Foundation. Other workshops: The USO also partners with other corporations and organizations to provide workshops on home buying process step-by-step and VA Home loan eligibility and workshops designed to help service members to learn useful skills and develop effective coping mechanisms to enhance the likelihood of positive reconnections among family members. |
| FORM 990, PART III, LINE 4D - OTHER PROGRAM SERVICE ACTIVITIES | DESCRIPTION GRANTS EXPENSES TRANSITION SERVICES $ 490,216 $5,927,907 ENTERTAINMENT TOURS $ 361,442 $5,278,022 _________________________ TOTAL $ 851,658 $11,205,929 |
| MEMBERS OR STOCKHOLDERS | FORM 990, PART VI, LINE 6 THE MEMBERSHIP OF THE UNITED SERVICE ORGANIZATIONS, INC. SHALL CONSIST OF TWO CLASSES OF MEMBERS: 1) VOTING MEMBERS CONSISTING OF MEMBERS OF USO'S BOARD OF GOVERNORS DURING THEIR TERM OF SERVICE. 2) NON-VOTING MEMBERS CONSISTING OF MEMBERS OF THE ARMED FORCES OF THE UNITED STATES CURRENTLY ON ACTIVE DUTY; REPRESENTATIVES, AS MAY BE DESIGNATED BY USO'S BOARD OF GOVERNORS, FROM THE ORGANIZATIONS SET FORTH IN USO'S CONGRESSIONAL CHARTER, UP TO NINE PERSONS DESIGNATED BY THE PRESIDENT OF THE UNITED STATES, THEIR TERM OF MEMBERSHIP BEING CONTERMINOUS WITH SUCH PRESIDENT'S INCUMBENCY; AND ANY OTHER PERSONS WHO MEET THE CRITERIA ESTABLISHED BY THE BOARD OF GOVERNORS FOR MEMBERSHIP. |
| MEMBERS OR STOCKHOLDERS | FORM 990, PART VI, LINE 7A AT THE ANNUAL MEETING, THE VOTING MEMBERS SHALL ELECT MEMBERS OF THE BOARD OF GOVERNORS AND TAKE SUCH OTHER ACTION AS MAY BE APPROPRIATELY SUBMITTED TO THEM BY THE BOARD OF GOVERNORS. ELECTION OF THE BOARD OF GOVERNORS, OR ACTION ON ANY OTHER MATTERS, SHALL BE BY THE AFFIRMATIVE VOTE OF THE MAJORITY OF VOTING MEMBERS PRESENT IN PERSON OR BY PROXY AND ENTITLED TO VOTE AT THE MEETING, PROVIDED THOSE PRESENT IN PERSON OR BY PROXY CONSTITUTE A QUORUM. ADDITIONALLY, UP TO SIX PERSONS APPOINTED BY THE PRESIDENT OF THE UNITED STATES, THEIR TERM BEING CONTERMINOUS WITH SUCH PRESIDENT'S INCUMBENCY, MAY SERVE ON THE BOARD OF GOVERNORS. |
| PROCESS OF REVIEWING FORM 990 | FORM 990, PART VI, LINE 11B A COPY OF THE DRAFT 990 WAS PROVIDED TO ALL BOARD MEMBERS, OFFICERS, AND KEY EMPLOYEES PRIOR TO ITS FILING WITH THE IRS. THE PROCESS WAS CONDUCTED IN JULY 2019. MEETING MINUTES REFLECT THE REVIEW AND DISCUSSION OF THE IRS FORM 990 AT THE AUDIT COMMITTEE MEETING HELD IN JULY. AN OUTSIDE ACCOUNTING FIRM PREPARES AND REVIEWS THE FORM 990. |
| CONFLICT OF INTEREST POLICY MONITORING AND ENFORCEMENT | FORM 990, PART VI, LINE 12C THE CONFLICT OF INTEREST POLICY IS THE POLICY THAT REQUIRES UNITED SERVICE ORGANIZATION, INC.'S GOVERNORS, OFFICERS, AND OTHER EMPLOYEES TO AVOID ANY SITUATION WHICH MAY CONSTITUTE A CONFLICT OF INTEREST, THAT IS, ANY SITUATION WHICH AN INDIVIDUAL USES OR COULD USE HIS OR HER POSITION WITH THE UNITED SERVICE ORGANIZATIONS, INC. FOR PERSONAL GAIN TO AN INDIVIDUAL, MEMBERS OF THE INDIVIDUAL'S FAMILY, OR OTHER ORGANIZATIONS WITH WHOM THE INDIVIDUAL IS AFFILIATED, TO THE ACTUAL OR POTENTIAL DETRIMENT OF THE USO. THE BOARD OF GOVERNORS HAS ESTABLISHED A POLICY WITH REFERENCE TO CONFLICTS OF INTEREST APPLICABLE TO THE BOARD OF GOVERNORS. DISCLOSURE OF POTENTIAL CONFLICTS ARE REVIEWED BY CEO, CFO AND OUTSIDE COUNSEL. ANY INDIVIDUALS THAT HAVE A CONFLICT OF INTEREST ARE PROHIBITED FROM DELIBERATIONS AND VOTING ON A TRANSACTION. |
| PROCESS FOR DETERMINING COMPENSATION | FORM 990, PART VI, LINE 15A AND 15B THE COMPENSATION IS ESTABLISHED BY THE UNITED SERVICE ORGANIZATIONS, INC. BOARD OF GOVERNORS AFTER AN INDEPENDENT, OUTSIDE REVIEW OF INDUSTRY SURVEYS, COMPENSATION STUDIES AND OTHER DATA TO ENSURE THAT EXECUTIVE COMPENSATION IS WITHIN THE RANGE OF THAT PAID TO COMPARABLE EXECUTIVES OF COMPARABLE ORGANIZATIONS FOR COMPARABLE SERVICES AND THEREFORE REASONABLE. THESE REVIEWS ARE PERFORMED ON A BIANNUAL BASIS BY AN INDEPENDENT OUTSIDE CONSULTANT FOR THE FOLLOWING POSITIONS: CEO, CFO, CDO, SVP, OPERATIONS AND PROGRAMS, SVP, BRAND ADVANCEMENT, SVP GOVERNMENT & EXTERNAL RELATIONS, SVP, ENTERTAINMENT AND SVP HR. THE LAST REVIEW WAS PERFORMED IN 2018 FOR ALL POSITIONS LISTED AND ALL POSITIONS' COMPENSATION WAS FOUND TO BE WITHIN THE RANGE FOR COMPARABLE EXECUTIVES AT COMPARABLE ORGANIZATIONS. |
| HOW DOCUMENTS ARE MADE AVAILABLE TO THE PUBLIC | FORM 990, PART VI, LINE 19 FINANCIAL STATEMENTS ARE MADE AVAILABLE ON THE USO WEBSITE. THE GOVERNING DOCUMENTS AND CONFLICT OF INTEREST POLICIES ARE MADE AVAILABLE UPON REQUEST. |
| JOINT COST ACTIVITY DISCLOSURE | FORM 990, PART IX, LINE 26 THE USO CONDUCTS JOINT ACTIVITIES THAT BENEFIT PROGRAM SERVICES AND INCLUDE A FUNDRAISING APPEAL. THE PROGRAMMATIC COMPONENT OF THESE ACTIVITIES INCLUDES A CALL TO ACTION TO ENLIST THE PUBLIC's AID IN IDENTIFYING SERVICE MEMBERS AND THEIR FAMILIES THAT WOULD BENEFIT FROM USO'S PROGRAMS AND SERVICES AND AN OPPORTUNITY TO SEND A PERSONALIZED MESSAGE OF APPRECIATION TO SERVICE MEMBERS (FORCE BEHIND THE FORCES CAMPAIGN). PERSONALIZED MESSAGES RECEIVED FROM THE PUBLIC THROUGH THESE ACTIVITIES ARE DISPLAYED AND DISTRIBUTED AT USO LOCATIONS AROUND THE GLOBE. |
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