Attach to Form 990 or Form 990-EZ.
Go to
www.irs.gov/Form990 for instructions and the latest information.
| (i) Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 10 above (see instructions)) | (iv) Is the organization listed in your governing document? | (v) Amount of monetary support (see instructions) | (vi) Amount of other support (see instructions) | |
|---|---|---|---|---|---|---|
| Yes | No | |||||
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Total |
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Calendar year (or fiscal year beginning in) ![]() |
(a) 2015 | (b) 2016 | (c) 2017 | (d) 2018 | (e) 2019 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grant.") .. | ||||||
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3 | ||||||
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | ||||||
| 6 | Public support. Subtract line 5 from line 4. | ||||||
Calendar year
(or fiscal year beginning in) ![]() |
(a) 2015 | (b) 2016 | (c) 2017 | (d) 2018 | (e) 2019 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | ||||||
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | ||||||
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.).. | ||||||
| 11 | Total support. Add lines 7 through 10 | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2015 | (b) 2016 | (c) 2017 | (d) 2018 | (e) 2019 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513 ..... | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge | ||||||
| 6 | Total. Add lines 1 through 5 | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support. (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2015 | (b) 2016 | (c) 2017 | (d) 2018 | (e) 2019 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||
| Section A - Adjusted Net Income | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Net short-term capital gain | 1 | ||||
| 2 | Recoveries of prior-year distributions | 2 | ||||
| 3 | Other gross income (see instructions) | 3 | ||||
| 4 | Add lines 1 through 3 | 4 | ||||
| 5 | Depreciation and depletion | 5 | ||||
| 6 | Portion of operating expenses paid or incurred for production or collection of gross income or for management, conservation, or maintenance of property held for production of income (see instructions) | 6 | ||||
| 7 | Other expenses (see instructions) | 7 | ||||
| 8 | Adjusted Net Income (subtract lines 5, 6 and 7 from line 4) | 8 | ||||
| Section B - Minimum Asset Amount | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Aggregate fair market value of all non-exempt-use assets (see instructions for short tax year or assets held for part of year): | 1 | ||||
| a | Average monthly value of securities | 1a | ||||
| b | Average monthly cash balances | 1b | ||||
| c | Fair market value of other non-exempt-use assets | 1c | ||||
| d | Total (add lines 1a, 1b, and 1c) | 1d | ||||
| e |
Discount claimed for blockage or other factors (explain in detail in Part VI): |
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| 2 | Acquisition indebtedness applicable to non-exempt use assets | 2 | ||||
| 3 | Subtract line 2 from line 1d | 3 | ||||
| 4 | Cash deemed held for exempt use. Enter 1-1/2% of line 3 (for greater amount, see instructions). | 4 | ||||
| 5 | Net value of non-exempt-use assets (subtract line 4 from line 3) | 5 | ||||
| 6 | Multiply line 5 by .035 | 6 | ||||
| 7 | Recoveries of prior-year distributions | 7 | ||||
| 8 | Minimum Asset Amount (add line 7 to line 6) | 8 | ||||
| Section C - Distributable Amount | Current Year | |||||
| 1 | Adjusted net income for prior year (from Section A, line 8, Column A) | 1 | ||||
| 2 | Enter 85% of line 1 | 2 | ||||
| 3 | Minimum asset amount for prior year (from Section B, line 8, Column A) | 3 | ||||
| 4 | Enter greater of line 2 or line 3 | 4 | ||||
| 5 | Income tax imposed in prior year | 5 | ||||
| 6 | Distributable Amount. Subtract line 5 from line 4, unless subject to emergency temporary reduction (see instructions) | 6 | ||||
| Section D - Distributions | Current Year | |
|---|---|---|
| 1 Amounts paid to supported organizations to accomplish exempt purposes | ||
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2
Amounts paid to perform activity that directly furthers exempt purposes of supported organizations, in excess of income from activity |
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| 3 Administrative expenses paid to accomplish exempt purposes of supported organizations | ||
| 4 Amounts paid to acquire exempt-use assets | ||
| 5 Qualified set-aside amounts (prior IRS approval required) | ||
| 6 Other distributions (describe in Part VI). See instructions | ||
| 7Total annual distributions. Add lines 1 through 6. | ||
|
8
Distributions to attentive supported organizations to which the organization is responsive (provide details in Part VI). See instructions |
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| 9 Distributable amount for 2019 from Section C, line 6 | ||
| 10 Line 8 amount divided by Line 9 amount | ||
| Section E - Distribution Allocations (see instructions) |
(i) Excess Distributions |
(ii) Underdistributions Pre-2019 |
(iii) Distributable Amount for 2019 |
|
|---|---|---|---|---|
| 1 Distributable amount for 2019 from Section C, line 6 | ||||
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2
Underdistributions, if any, for years prior to 2019 (reasonable cause required-- explain in Part VI). See instructions. |
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| 3 Excess distributions carryover, if any, to 2019: | ||||
| a From 2014....... | ||||
| b From 2015....... | ||||
| c From 2016....... | ||||
| d From 2017....... | ||||
| e From 2018....... | ||||
| fTotal of lines 3a through e | ||||
| g Applied to underdistributions of prior years | ||||
| h Applied to 2019 distributable amount | ||||
|
i
Carryover from 2014 not applied (see instructions) |
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| j Remainder. Subtract lines 3g, 3h, and 3i from 3f. | ||||
| 4Distributions for 2019 from Section D, line 7: | ||||
| $ | ||||
| a Applied to underdistributions of prior years | ||||
| b Applied to 2019 distributable amount | ||||
| c Remainder. Subtract lines 4a and 4b from 4. | ||||
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5
Remaining underdistributions for years prior to 2019, if any. Subtract lines 3g and 4a from line 2. If the amount is greater than zero, explain in Part VI. See instructions. |
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6
Remaining underdistributions for 2019. Subtract lines 3h and 4b from line 1. If the amount is greater than zero, explain in Part VI. See instructions. |
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7 Excess distributions carryover to 2020. Add lines 3j and 4c. |
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| 8 Breakdown of line 7: | ||||
| a Excess from 2015..... | ||||
| b Excess from 2016..... | ||||
| c Excess from 2017..... | ||||
| d Excess from 2018..... | ||||
| e Excess from 2019..... | ||||
| Facts And Circumstances Test |
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| Return Reference | Explanation |
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| Software ID: | |
| Software Version: |
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for the latest information.
| Return Reference | Explanation |
|---|---|
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | THE PROJECT HAS IDENTIFIED OPPORTUNITIES FOR STATES TO IMPROVE CARE AND REDUCE COSTS, ADDRESS STATE-SPECIFIC CHALLENGES IN IMPLEMENTING PAYMENT REFORMS, AND IMPROVE THEIR CAPABILITIES TO DRIVE INITIATIVES FORWARD, TAKING INTO ACCOUNT THE VARYING CAPACITIES OF STATES TO IMPLEMENT REFORMS, DEVELOP EVIDENCE, AND PROVIDE RESOURCES ACCORDINGLY. THE WORK COMPLEMENTS EXISTING TECHNICAL AND CONSULTING RESOURCES AVAILABLE TO STATES AND PROVIDES STRATEGIC SUPPORT TO OTHER INITIATIVES SUPPORTING STATE-BASED HEALTH CARE REFORM. DRIVE TRANSPARENCY IN THE HEALTH CARE SYSTEM ACROSS SEVERAL AXES TRANSPARENCY, IN A VARIETY OF CONTEXTS, IS A VITAL COMPONENT OF ADDRESSING EXORBITANT HEALTH CARE COSTS. IN 2019, WHI LEVERAGED ITS DATA SCIENCE CAPABILITIES TO DRIVE QUANTITATIVE/QUALITATIVE RESEARCH AND VISUALIZATIONS SUPPORTING A WELL-TIMED ISSUE BRIEF EXPOSING TREMENDOUS VARIATION IN PAYMENTS ACROSS CALIFORNIA HOSPITALS. FURTHER WORK TO ENHANCE THE PUBLIC REACH OF THESE RESULTS THROUGH INTERACTIVE WEB-BASED TOOLS AS WELL AS THE SCOPE TO THE WORK TO BEYOND CALIFORNIA IS PLANNED. ADVANCING SENIOR-APPROPRIATE ACUTE CARE MODELS IN 2019, THE INSTITUTE CONTINUED TO EXPAND ITS RESEARCH PORTFOLIO TO BUILD EVIDENCE AND SPREAD A NEW VISION FOR UNPLANNED ACUTE CARE. RECOGNIZING THAT UNPLANNED ACUTE CARE FUNDAMENTALLY DRIVES THE MAJORITY OF COST FOR OUR NATION'S VULNERABLE SENIORS AS WELL AS RESULTING IN DEBILITATION AND FUNCTIONAL DECLINE AFTER INPATIENT HOSPITAL STAYS, THE INSTITUTE ENVISIONS MORE PROACTIVE, OPPORTUNISTIC CARE THAT IS DELIVERED IN PLACE, WHENEVER POSSIBLE. WITH ITS COLLABORATORS, THE INSTITUTE CONTINUED TO INCREASE THE EVIDENCE BASE IN SUPPORT OF GEDS AS WELL AS THE NUMBER OF SENIOR-FRIENDLY EDS THROUGH THE NATIONAL ACCREDITATION PROGRAM. BY THE END OF 2019, THERE WERE MORE THAN 100 ACCREDITED GEDS ACROSS THE COUNTRY. ADDITIONALLY, THE INSTITUTE ALSO EXPANDED EFFORTS TO ADVANCE HOME AND COMMUNITY-BASED ACUTE CARE ALTERNATIVES, ESPECIALLY WITHIN THE CONTEXT OF RISK-BEARING PROVIDER AND DELIVERY SYSTEMS, ALL OF WHOM HAVE EMBRACED THE IMPERATIVE OF SHIFTING FROM A VOLUME TO VALUE-BASED PAYMENT MODEL. TAKEN TOGETHER, THE INSTITUTE REMAINS COMMITTED TO CONTINUE ADVANCING INNOVATIVE, PERSON-CENTERED, SCALABLE AND SUSTAINABLE MODELS TO ADDRESS THE ACUTE CARE NEEDS FOR SENIORS IN THE ED, HOME AND COMMUNITY, ULTIMATELY TACKLING THE PRESSING NEED TO DIRECTLY ADDRESS THE COST OF HEALTHCARE. GERIATRIC EMERGENCY DEPARTMENT COLLABORATIVE (GEDC) THE INSTITUTE HAS PARTNERED WITH THE JOHN A. HARTFORD FOUNDATION (JAHF) TO ESTABLISH A NATIONAL COLLABORATIVE OF LEADING GERIATRIC EMERGENCY MEDICINE PROGRAMS TO PROVIDE EARLY EVIDENCE THAT GED GUIDELINE-BASED CARE IMPROVES PATIENT OUTCOMES AND IS COST EFFECTIVE. THIS PAST YEAR, THE GEDC PROVIDED WORKFORCE TRAINING AT 6 TRAINING CONFERENCES ORGANIZED BY GEDC FACULTY. THESE INCLUDED EVENTS FOR HOSPITAL STAFF AT EMORY, ADVOCATE-AURORA SITES, MAYO CLINIC, UNIVERSITY OF CALIFORNIA SITES AND DARTMOUTH HEALTH SYSTEM. ADDITIONALLY, GEDC RESEARCHERS GENERATED EARLY EVIDENCE DEMONSTRATING THAT A GED NURSE INTERVENTION WAS ASSOCIATED WITH REDUCED RISK OF HOSPITAL ADMISSION AT BOTH INITIAL ED VISIT AND 30 DAYS POST ENCOUNTER. GEDC RESEARCHERS ALSO FOUND THAT TARGETED EVALUATION BY ED SOCIAL WORKERS FOR OLDER PATIENTS IS ASSOCIATED WITH REDUCED MEDICARE EXPENDITURES AT 30- AND 60-DAYS POST ED VISIT. THESE RESULTS HAVE BEEN PRESENTED AT NATIONAL CONFERENCES AND PUBLISHED IN SCIENTIFIC JOURNALS. IN COLLABORATION WITH THE INSTITUTE'S DATA SCIENCE TEAM, THE GEDC HAS COMPLETED A BUILD OF A NATIONAL RESEARCH DATA WAREHOUSE FOR CLINICAL RESEARCH AND BENCHMARKING PURPOSES. IN 2019, 3 PILOT SITES EXECUTED AGREEMENTS TO SHARE DATA WITH WHI AND 2 SITES HAVE ALREADY SHARED DATA AND ARE ABLE TO ACCESS THE PLATFORM. THE 3RD PILOT SITE HAS SENT OVER PARTIAL DATA AND IN JANUARY OF 2020 IS SCHEDULED TO SEND OVER REMAINING DATA ELEMENTS. IN 2019, A PARALLEL RESEARCH PROJECT LEVERAGING THE GEDC RESEARCH DATA WAREHOUSE WAS FUNDED BY THE NATIONAL INSTITUTE ON AGING (NIA) INCLUDING AN OCTOBER OF 2019 CONSENSUS CONFERENCE TO OUTLINE KEY FOCUS AREAS OF GED RESEARCH. FOCUS AREAS INCLUDE: COGNITIVE IMPAIRMENT, CARE TRANSITIONS, MOBILITY, MEDICATION MANAGEMENT AND ELDER ABUSE. THE GERIATRIC EMERGENCY CARE APPLIED RESEARCH (GEAR) NETWORK SEEKS TO SUPPLEMENT THE GEDC RESEARCH DATA WAREHOUSE WORK BY HELPING ESTABLISH A STANDARD SET OF CRITERIA FOR DATA COLLECTION IN AREAS RELATED TO GED. GERIATRIC EMERGENCY DEPARTMENT ACCREDITATION (GEDA) PROGRAM WITH ONGOING FUNDING AND DIRECT COLLABORATIVE SUPPORT FROM WHI, THE AMERICAN COLLEGE OF EMERGENCY PHYSICIANS LAUNCHED THE GEDA PROGRAM TO STANDARDIZE SENIOR-FRIENDLY EMERGENCY CARE ACROSS HETEROGENEOUS SETTINGS AND FORMALLY ACCREDIT SITES BASED ON MEASURABLE CRITERIA. (AS WITH THE ABOVE GEDC WORKSTREAM, FUNDING SUPPORT IS ALSO PROVIDED BY THE JOHN A. HARTFORD FOUNDATION; BOTH WHI AND JAHF CLOSELY COORDINATE THEIR EFFORTS TO ENSURE MAXIMAL IMPACT AND NO OVERLAP/REDUNDANCY OF FUNDING.) TO DATE, OVER 150 EDS HAVE BEEN ACCREDITED ACROSS THREE LEVELS OF ACCREDITATION, INCLUDING THE GARY AND MARY WEST EMERGENCY DEPARTMENT AT THE UNIVERSITY OF CALIFORNIA SAN DIEGO HEALTH SYSTEM WHICH EARNED THE HIGHEST LEVEL OF ACCREDITATION (LEVEL 1). AN ADDITIONAL 36 EDS HAVE SUBMITTED APPLICATIONS THAT ARE CURRENTLY UNDER REVIEW BY THE BOARD OF GOVERNORS. ANOTHER 225 EDS ARE ON THE INTEREST LIST (E.G., CONSIDERING OR PREPARING AN APPLICATION). LEARNING AND ACTION NETWORK (LAN) TO MORE DIRECTLY ALIGN INSTITUTE RESEARCH WITH HEALTH SYSTEMS AND PROVIDERS THAT ARE PROACTIVELY MOVING AWAY FROM THE TRADITIONAL MEDICARE FEE-FOR-SERVICE (FFS) PAYMENT MODE (WHICH HAS POORLY ALIGNED INCENTIVES TO REDUCE VOLUME AND OVERALL COSTS), IN 2019, THE INSTITUTE WRAPPED UP COLLABORATIONS WITH SIX ACCOUNTABLE CARE ORGANIZATIONS (ACOS), FIVE HOSPITAL-BASED AND ONE PHYSICIAN-OWNED. RECOGNIZING THAT THE MOST EXPENSIVE CARE PROVIDED BY THESE ORGANIZATIONS IS ASSOCIATED WITH UNPLANNED ACUTE CARE NEEDS, THE LAN PARTICIPANTS DEVELOPED AND TESTED INNOVATIONS DESIGNED TO EFFECTIVELY ANTICIPATE AND RESPOND TO PREPARING FOR SERVING THE ACUTE CARE NEEDS OF OLDER ADULTS. THE ACOS PARTICIPATING IN THE INSTITUTE'S LAN REPRESENTED ADOPTERS OF THE MOST AGGRESSIVE DUAL-SIDED RISK MODEL KNOWN AS NEXT GENERATION ACOS. SERVING THE MEDICARE POPULATION, THESE ACOS ARE CONTRACTUALLY-BOUND TO WRITE CHECKS BACK TO MEDICARE IF THEY FAIL TO DIRECTLY SAVE MEDICARE DOLLARS, COMPARED TO BASELINES AND RISK SCORES DIRECTLY DERIVED FROM THE FEE-FOR-SERVICE (FFS) HISTORICAL COST BASIS. AS SUCH, THE INSTITUTE'S LAN DIRECTLY ENGAGED WITH SYSTEMS THAT WERE WILLING TO ACCEPT TRUE FINANCIAL RISK AND RESPONSIBILITY FOR SHEDDING THE LEGACY OF TRADITIONAL FFS MEDICARE. FOCUSING ON UNPLANNED ACUTE EVENTS, FOUR OF THE LAN'S ACOS DEVELOPED MODELS TO PROVIDE HOME-BASED ACUTE CARE IN THE HOME, WHILE TWO OTHERS FOCUSED ON INNOVATIVE EFFORTS IN THE ED AND SKILLED NURSING FACILITIES (SNF). CONSISTENT WITH THE FOCUS ON COSTLY ACUTE EPISODES OF CARE, ALL SIX ACOS PURSUED CARE DELIVERY INNOVATIONS DESIGNED TO AVOID HOSPITALIZATIONS AND FUTURE ED VISITS IN THEIR POPULATIONS OF FOCUS. IN 2019, THE INSTITUTE EXPANDED THE LAN AS WE GREW THESE ORGANIZATIONS' ABILITY TO PROVIDE BETTER CARE AT A LOWER COST. SPECIFICALLY, WITH ONGOING ENGAGEMENT FROM THE INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI), THE INSTITUTE EXPANDED THE LAN AND THE COLLABORATION WITH IHI TO INCLUDE 13 TEAMS FROM 12 LARGELY HOSPITAL-BASED HEALTHCARE ORGANIZATIONS FOR 12 MONTHS OF TESTING HOME-BASED ACUTE CARE INNOVATIONS. THE FOCUS OF THE HOME-BASED ACUTE CARE LEARNING AND ACTION NETWORK (HOMELAN) IS FOR THESE ORGANIZATIONS TO DELIVER SUSTAINABLE, VALUE-BASED CARE THROUGH INNOVATIONS IN BOTH THE PREPARATION AND RESPONSE TO UNPLANNED ACUTE EVENTS, ULTIMATELY REDUCING HOSPITALIZATIONS, ED VISITS AND ENABLING SENIORS TO REMAIN IN THEIR CHOSEN HOMES AND COMMUNITY SETTINGS. TO SUPPORT NATIONWIDE ADOPTION AND SPREAD OF THESE INNOVATIONS, LEARNINGS, OUTCOMES AND BEST PRACTICES DERIVED FROM BOTH THE 2018 AND THE EXPANDED 2019 HOMELAN WILL BE ACTIVELY DEVELOPED AND SHARED WITH THE BROADER COMMUNITY. SPECIFICALLY, THROUGH THESE COLLABORATIONS, CHANGE MANAGEMENT TOOLKITS WILL BE DEVELOPED AND SHARED WITH THE MEMBERS OF THE IHI, THE NATIONAL ASSOCIATION OF ACOS, IAC, CMS, THE CENTER FOR MEDICARE & MEDICAID INNOVATIONS (CMMI) AND OTHERS THROUGH WORKSHOPS, WEBINARS, AND RESEARCH PUBLICATIONS. AS A COMPLEMENT TO THIS HOMELAN WORKSTREAM, THE INSTITUTE COLLABORATED WITH THE INSTITUTE FOR ACCOUNTABLE CARE (IAC) TO CARRY OUT A NATIONAL SURVEY TO BROADLY CHARACTERIZE HOME-BASED CARE INNOVATIONS WITHIN THE ACCOUNTABLE CARE COMMUNITY. THIS WILL ALLOW ADDITIONAL NUANCE AND TARGETING OF THE DISSEMINATION EFFORTS ABOVE AS WELL AS PROVIDE GUIDANCE FOR FURTHER EVOLUTION OF THIS IMPORTANT WORK. |
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | EXPANSION OF GEDS TO RURAL AREAS (VIA TELEHEALTH) IN 2019, WEST HEALTH INSTITUTE LAUNCHED A NOVEL PARTNERSHIP WITH DARTMOUTH-HITCHCOCK HEALTH TO DEVELOP A RURAL HUB-AND-SPOKE TELEHEALTH MODEL OF GERIATRIC EMERGENCY CARE THAT WILL BENEFIT SENIORS ACROSS NORTHERN NEW ENGLAND AND SERVE AS A TEMPLATE FOR EXPANSION OF GEDS TO RURAL AREAS ACROSS THE US (AN AREA OF HIGH NEED). THE PROJECT OFFICIALLY LAUNCHED WITH FULL CONTRACT EXECUTION BEING COMPLETED IN SEPTEMBER 2019, FOLLOWED BY A FORMAL PRESS RELEASE IN OCTOBER 2019. THE FIRST STAGE OF THIS THREE-YEAR PROJECT FOCUSES ON TRAINING AND ACCREDITATION OF THE MAIN DARTMOUTH-HITCHCOCK MEDICAL CENTER (DHMC) HOSPITAL, WHICH WILL SERVE AS THE HUB SITE FOR THE HUB-AND-SPOKE MODEL. AN IMPORTANT MILESTONE IN ESTABLISHING THE DHMC GED WAS ACHIEVED IN OCTOBER 2019, WHEN DHMC AND THE GERIATRIC EMERGENCY DEPARTMENT COLLABORATIVE (GEDC) CO-FACILITATED A GED BOOTCAMP TRAINING FOR KEY DHMC STAFF INVOLVED IN GED IMPLEMENTATION, SERVING AS AN OFFICIAL "KICK-OFF" FOR THE PROJECT. CONCURRENT WITH THE BOOTCAMP ACTIVITIES, DHMC HOSTED A WEBINAR WITH NUMEROUS RURAL HEALTH CENTERS IN THE REGION TO BUILD AWARENESS AND INTEREST AROUND THE OPPORTUNITY TO PARTICIPATE AS SPOKE SITES IN THE FUTURE. THE DIRECTOR OF TELEHEALTH ALSO VISITED TWO POTENTIAL RURAL SPOKE SITES WHO PARTICIPATED IN THE WEBINAR TO DISCUSS THE OPPORTUNITY AND INFORMALLY ASSESS OPERATIONAL READINESS. SINCE THE BOOTCAMP, DHMC HAS BEEN WORKING TO IMPLEMENT A RANGE OF NEW AND REVISED GED WORKFLOWS AND PROTOCOLS, AS WELL AS PURSUING A QUALITY IMPROVEMENT PROJECT UNDER THE GUIDANCE OF GEDC FACULTY. DHMC WILL "GO LIVE" AS A GED WITH ITS FIRST GED PATIENT CONSULTATION IN JANUARY 2020. ONSITE ACUTE CARE FOR SENIORS IN SKILLED NURSING FACILITIES (BETH ISRAEL DEACONESS MEDICAL CENTER AND CALL9) IN 2018, THE INSTITUTE LAUNCHED A COLLABORATION WITH BETH ISRAEL DEACONESS MEDICAL CENTER (BIDMC) AND A TECHNOLOGY-ENABLED HEALTH PROVIDER THAT WHICH PROVIDES ON-SITE ACUTE CARE TO SENIORS IN SKILLED NURSING FACILITIES (SNFS). THIS SNF-BASED INNOVATION HAS THE POTENTIAL TO REDUCE COSTS WHILE EXPANDING MORE OPTIONS FOR PROVIDING BETTER CARE IN THE COMMUNITY SETTING. SPECIFICALLY, BY EXTENDING THE INSTITUTE'S VISION OF PROACTIVE CARE IN PLACE TO THE NURSING HOME SETTING, THIS COLLABORATION EMBRACED SOME OF THE MOST VULNERABLE SENIORS AND PROVIDED NEW OPTIONS WHERE APPROPRIATE TO AVOID DIFFICULT ED TRANSFERS AND HOSPITAL ADMISSIONS. WORKING WITHIN THE NURSING HOME SETTING, EMERGENCY PHYSICIANS PROVIDED ANTICIPATORY FOUNDATIONS FOR BETTER ACUTE CARE RESPONSES BY PLACING ITS OWN EMERGENCY MEDICAL TECHNICIANS (EMTS) STAFF DIRECTLY ON-SITE. OPERATING WITH THE SUPPORT OF A CLOUD-BASED TELEHEALTH PLATFORM AND AN ON-SITE MOBILE EMERGENCY KIT, COMPRISED OF AN EKG, ULTRASOUND, ISTAT (LABS) AND OTHER EQUIPMENT, THE MODEL ALLOWED ON-SITE STAFF TO RECOGNIZE AND INITIATE A MORE AGILE RESPONSE TO NASCENT UNPLANNED ACUTE EVENTS, SPECIFICALLY PROVIDING NEAR REAL-TIME ACCESS TO REACH AN EMERGENCY DOCTOR AS AN ALTERNATIVE TO CALLING 911. WORKING TOGETHER WITH BIDMC, WHI CONDUCTED A COMPREHENSIVE EVALUATION OF THE SNF-BASED PROGRAM'S OUTCOMES, INCLUDING PROCESS-BASED OUTCOMES (E.G., REDUCED ED AND HOSPITAL UTILIZATION, AS WELL AS ECONOMIC IMPACT). RESULTS SUGGESTED THAT THE REDUCTION OF ED VISITS AND HOSPITAL ADMISSIONS OFFERED A SIGNIFICANT SAVINGS OVER THE TRADITIONAL CARE PATHWAYS. IN 2019, COMPREHENSIVE RESULTS OF THE BIDMC/CALL9 STUDY WERE ANALYZED AND INCORPORATED INTO THE ONGOING PORTFOLIO OF INSTITUTE RESOURCES DESIGNED TO DRIVE CHANGES IN THE MANAGEMENT OF ACUTE UNPLANNED CARE, ULTIMATELY SHIFTING AS MUCH OF THAT CARE TOWARD THE HOME AND COMMUNITY SETTING. THIS RESEARCH WAS AN IMPORTANT DIMENSION IN ADDRESSING SENIORS' NEEDS PROACTIVELY TO PREVENT AN ED VISIT OR HOSPITALIZATION, REDUCING THE HIGH COST OF ACUTE CARE. VALUE-BASED ORGANIZATIONS ARE NOW LOOKING TO PARTNER WITH SNFS TO OFFER SENIORS THE OPPORTUNITY TO RECEIVE HIGH-QUALITY CARE IN PLACE WHILE LOWERING COSTS. RESULTS CONTINUE TO INFORM THE BUSINESS CASE FOR AT-RISK ORGANIZATIONS TO COLLABORATE MORE EFFECTIVELY WITH POST-ACUTE PROVIDERS TO DRIVE VALUE-BASED CARE. MOUNT SINAI: HOSPITAL AT HOME AND REHABILITATION AT HOME SERVICES HOSPITAL AT HOME (HAH) PROGRAMS PROVIDE SENIORS AND OTHER AT-RISK PATIENTS WITH HOME-BASED CARE BETTER MATCHED TO THEIR WISHES AND NEEDS, WHILE ALSO IN MANY CASES PROVIDING A LOWER COST ALTERNATIVE TO HOSPITALIZATIONS. NUMEROUS CONDITIONS COMMON TO OLDER ADULTS INCLUDING TREATMENT OF EXACERBATIONS OF CHRONIC DISEASES HAVE BEEN EFFECTIVELY TREATED IN THE COMFORT AND SAFETY OF THE HOME SETTING. ESTABLISHED BENEFITS INCLUDE SHORTER LENGTHS OF ACUTE TREATMENT, LOWER RATES OF 30-DAY HOSPITAL ADMISSIONS/READMISSIONS, EMERGENCY DEPARTMENT VISITS, AND SKILLED NURSING FACILITY ADMISSIONS AS WELL AS BETTER PATIENT EXPERIENCES. THERE HAVE BEEN EXPERIENCES AT MOUNT SINAI, USING CENTER FOR MEDICARE & MEDICAID INNOVATION FUNDING, IN COMBINING THE HAH PROGRAM WITH REHABILITATION AT HOME (RAH) (PROVIDING SUBACUTE SERVICES AT HOME) - A PROGRAM THAT ALLOWS FOR SHARING OF STAFFING INFRASTRUCTURE WHILE DELIVERING A NEEDED SERVICE TO PATIENTS. EFFORTS TO DEVELOP A BUNDLED PAYMENT FOR HAH EPISODES PLUS 30-DAY CARE HAVE BEEN ESTABLISHED WITH SOME COMMERCIAL INSURANCE COMPANIES, WHILE EFFORTS TO SECURE THE HAH MODEL AS A PERMANENT PAID BENEFIT IN TRADITIONAL MEDICARE ARE ONGOING. THE HAH PAYMENT BUNDLE IS CURRENTLY NOT AVAILABLE TO MOST POTENTIALLY-ELIGIBLE BENEFICIARIES, INCLUDING MOST TRADITIONAL MEDICARE PATIENTS. A PAYMENT METHOD FOR RAH IS SIMILARLY LACKING. FOR THIS REASON, IN 2018 AND CONTINUING IN 2019, THE INSTITUTE COLLABORATED WITH MOUNT SINAI ON A STUDY OF HOW PAYMENT FOR HAH AND RAH SERVICES MIGHT BE RESTRUCTURED OUT OF EXISTING MEDICARE AND OTHER FEE-FOR-SERVICE-ORIENTED PAYMENT MECHANISMS. THE RESULTS ARE AIDING IN THE UNDERSTANDING OF THE BREADTH OF OPPORTUNITY FOR PROVIDING HAH AND RAH CARE TO A LARGER NUMBER OF MEDICARE BENEFICIARIES PARTICULARLY THOSE IN VALUE- AND RISK-BASED ARRANGEMENTS, SUCH AS ACOS, USING THE EXISTING "CHASSIS" OF MEDICARE FFS REIMBURSEMENT. WHILE NUMEROUS HEALTH SYSTEMS RECOGNIZE AND EMBRACE THE OVERALL TRANSITION FROM VOLUME TO VALUE-BASED CARE, THEY GENERALLY OPERATE AT MARGINS THAT PRECLUDE EXTENSIVE INVESTMENT IN NON-REIMBURSABLE SERVICES, DESPITE THE POTENTIAL FOR FUTURE RETURNS. IMPORTANTLY, FINDINGS FROM THE STUDY PROVIDED CLARITY TO SPECIFIC GAPS IN COVERAGE (NECESSARY SERVICES OR TREATMENTS WITH NO REIMBURSEMENT MECHANISM WHEN DELIVERED IN A HOME SETTING), WHICH COULD, IN TURN, PROVIDE BETTER SPECIFICITY TO SUPPORT THE ONGOING MESSAGING BACK TO MEDICARE CONCERNING THE NEED FOR A COMPREHENSIVE-BUNDLED PAYMENT, OR ALTERNATIVE PROVISIONS THAT DIRECTLY EXPLOIT THIS OPPORTUNITY FOR LOWERING THE COST OF HEALTHCARE. DELIRIUM RESOURCES FOR THE EMERGENCY DEPARTMENT DELIRIUM REMAINS A SIGNIFICANT ISSUE FOR SENIORS ACROSS MANY CARE SETTINGS. THE CONDITION, A SIGN OF A VARIETY OF ACUTE MEDICAL ISSUES (AND SOMETIMES THE ONLY SIGN) IS ASSOCIATED WITH ELEVATED MORBIDITY AND MORTALITY YET IS OFTEN MISSED IN THE ED. IN JULY 2019, WEST HEALTH INSTITUTE AND THE INSTITUTE FOR AGING RESEARCH, AN AFFILIATE OF HARVARD SCHOOL OF MEDICINE, COMPLETED A DELIRIUM TOOLKIT FOR THE DETECTION, MANAGEMENT, AND TREATMENT OF DELIRIUM IN THE ED. THE DRAFT TOOLKIT WAS DISSEMINATED FOR FEEDBACK AT AN EXPERT WORKGROUP MEETING COMPRISED OF LEADING EXPERTS IN DELIRIUM MANAGEMENT AND EMERGENCY MEDICINE AND A REVISED VERSION OF THE TOOLKIT WAS COMPLETED IN DECEMBER 2019. TELEHEALTH HEALTHCARE ORGANIZATIONS ARE STRUGGLING TO KEEP UP WITH THE INCREASING DEMAND OF THE SENIOR POPULATION. THE PROVIDER POPULATION IS DWINDLING, AND THE SENIOR POPULATION IS GROWING AT A RATE THAT HAS NOT BEEN EXPERIENCED BY OUR COUNTRY. OUR HEALTHCARE SYSTEM IS SLOW TO RESPOND TO THIS NEED. THE CREATION OF CARE DELIVERY MODELS THAT WILL ALLOW FOR BETTER OUTCOMES, DECREASED COSTS AND INCREASED ACCESS FOR A POPULATION THAT IS LIVING LONGER WITH MORE COMORBIDITIES IS IMPERATIVE. TELEHEALTH HAS BEEN SHOWN TO IMPROVE ACCESS AND HEALTH OUTCOMES AND DECREASE COST, YET MANY ORGANIZATIONS STRUGGLE TO UNDERSTAND THE OPPORTUNITY AND HOW TO MOVE FORWARD. TO ADDRESS THIS, WEST HEALTH INSTITUTE HAS CREATED AND IMPLEMENTED TOOLS AND EDUCATIONAL PROGRAMS THAT ORGANIZATIONS CAN ATTEND OR USE TODAY. TO DATE, THE INSTITUTE HAS BECOME A LEADER IN PROLIFERATING KNOWLEDGE AND EXPANDING TELEHEALTH ADOPTION IN SENIOR-SPECIFIC CARE MODELS THAT CONTRIBUTE TO AND PROMOTE IMPROVED OUTCOMES AND SUCCESSFUL AGING. RESEARCH MILESTONES IN 2019 INCLUDE: * COMPLETION OF A FIRST-OF-ITS-KIND TELEHEALTH IMPLEMENTATION MANUAL IN COLLABORATION WITH 13 NATIONALLY-RECOGNIZED LEADERS IN TELEHEALTH AND POST-ACUTE AND LONG-TERM CARE ACROSS 10 ORGANIZATIONS. |
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | * COMPLETION OF A PRACTICE GUIDE TO INFORM HOME-BASED PRIMARY CARE USING TELEHEALTH ALONG WITH CREATING A DISSEMINATION STRATEGY TO TARGETED FORUMS. * DISSEMINATION OF THE MANUAL VIA A MULTITUDE OF FORUMS INCLUDING, BUT NOT LIMITED TO RESEARCH CONFERENCES AND WORKSHOPS IN CONJUNCTION WITH MAJOR ORGANIZATIONS SUCH AS THE SOCIETY FOR POST-ACUTE AND LONG-TERM CARE (AMDA), THE AMERICAN TELEMEDICINE ASSOCIATION (ATA) AND THE AMERICAN GERIATRICS SOCIETY (AGS) AS WELL AS A WORKSHOP HOSTED AT THE INSTITUTE. * COMPLETION OF THE FIRST-EVER, MULTI-ORGANIZATIONAL (I.E., KAISER PERMANENTE, THOMAS JEFFERSON UNIVERSITY AND SPECTRUM HEALTH) TELEHEALTH RESEARCH PROJECT AND DRAFT MANUSCRIPT TO DEMONSTRATE THE CLINICAL IMPACT ON OUTCOMES AND COST TO ADDRESS ACUTE URGENT CONDITIONS FOR SENIORS. * GUIDING AND INFORMING THE DEVELOPMENT OF A TELEHEALTH PROGRAM "STARTER KIT" INCLUDING 15 DOWNLOADABLE RESOURCES AND 5 PODCASTS TO ADDRESS THE NEEDS OF SENIORS IN SENIOR LIVING COMMUNITIES. ADVANCING SENIOR-APPROPRIATE CHRONIC CARE MODELS CHRONIC CARE FOR THE FRAIL ELDERLY REQUIRES ONGOING, LOW-INTENSITY SUPPORT, MUCH OF IT NOT STRICTLY MEDICAL, WHICH IS IN STARK CONTRAST TO ACUTE CARE DELIVERED IN U.S. HOSPITAL SYSTEMS. CREATING AND IMPROVING SYSTEMS OF CHRONIC CARE THAT PLACE OLDER ADULTS AND WHAT MATTERS TO THEM AT THE CENTER OF CARE MODELS IS ESSENTIAL TO ALLOWING SENIORS TO AGE AS INDEPENDENTLY AS POSSIBLE AND PRESERVE AND SUPPORT THEIR QUALITY OF LIFE. HOME-BASED PRIMARY CARE - CREATING A QUALIFIED CLINICAL DATA REGISTRY (QCDR) HOME-BASED PRIMARY CARE (HBPC) IS A MULTIDISCIPLINARY ONGOING CARE STRATEGY FOR PROVIDING IN-HOME TREATMENT PRIMARILY TO ADDRESS MEDICALLY-COMPLEX HOMEBOUND SENIORS' NEEDS. RECENT STUDIES HAVE DEMONSTRATED THAT HBPC CAN BE A COST-EFFECTIVE STRATEGY FOR DELIVERING CARE TO FRAIL PATIENTS WHILE MAINTAINING OR IMPROVING QUALITY OF CARE AND PATIENT SATISFACTION. DELIVERING HBPC PRESENTS CHALLENGES THAT INCLUDE INADEQUATE PROVIDER COMPENSATION, WORKFORCE SHORTAGES AND HIGH DEMAND FOR SERVICES. COMPENSATION FOR HOME-DELIVERED MEDICAL CARE HAS PRIMARILY BEEN THROUGH FEE-FOR-SERVICE MEDICARE, WHICH IS INADEQUATE TO COVER THE COST OF SERVICES DELIVERED OUTSIDE THE HOME VISIT YET NECESSARY TO MEET THE COMPLEX NEEDS OF HOMEBOUND PATIENTS. IN 2016, THE INSTITUTE BEGAN A COLLABORATION WITH THE UNIVERSITY OF CALIFORNIA, SAN FRANCISCO; JOHNS HOPKINS UNIVERSITY; AND THE JOHN A. HARTFORD FOUNDATION (JAHF) TO ESTABLISH A QCDR FOR HOME-BASED PRIMARY CARE AND PALLIATIVE CARE MEDICINE. THE NATIONAL HOME-BASED PRIMARY CARE AND PALLIATIVE CARE REGISTRY AND ITS CUSTOM MEASURES FOR HOME-BASED CARE OF MEDICALLY COMPLEX FRAIL SENIORS HAS BEEN SUCCESSFULLY APPROVED EACH YEAR BY CMS AS A QCDR, WHICH ALLOWS PRACTITIONERS OF HOME-CARE MEDICINE TO PARTICIPATE IN VALUE-BASED PAYMENTS AND QUALITY IMPROVEMENT ACTIVITIES. SINCE 2016, THE INSTITUTE HAS CONTINUED TO COLLABORATE WITH OUR RESEARCH PARTNERS TO DEVELOP THE E-SPECIFICATIONS FOR THE CUSTOM QUALITY MEASURES. TO DATE, THE REGISTRY HAS RECEIVED DATA FROM OVER 500 PROVIDERS CARING FOR MORE THAN 50,000 PATIENTS NATIONWIDE, ALLOWING PROVIDERS TO TRACK PERFORMANCE AGAINST NATIONAL BENCHMARKS AND CLOSE GAPS IN PATIENT CARE. IN 2019, THE QCDR BECAME THE CORNERSTONE OF THE NATIONAL HOME-BASED PRIMARY AND PALLIATIVE CARE CONSORTIUM LEARNING COLLABORATIVE OF NINE ADDITIONAL PROVIDER PRACTICES THAT ARE NOW CONTRIBUTING DATA TO THE REGISTRY. THE REGISTRY WAS SUCCESSFULLY REAPPROVED AS A QCDR BY CMS FOR 2020. NORTHWELL HEALTH - HOME-BASED MONITORING IN APRIL 2017, THE INSTITUTE LAUNCHED A FOUR-YEAR RESEARCH PROJECT WITH NORTHWELL HEALTH'S HOUSE CALLS PROGRAM, "HOME-BASED MONITORING TO ENHANCE AND SCALE A HIGH-TOUCH HOME-BASED PRIMARY CARE PROGRAM." NORTHWELL HEALTH IS A LARGE, MULTIHOSPITAL SYSTEM THAT IS NEW YORK'S LARGEST HEALTH PROVIDER. THE RESEARCH AIMS TO EXPAND THE PATIENT CENSUS IN THE HOUSE CALLS PRACTICE OVER A FOUR-YEAR PERIOD THROUGH REDESIGN OF THE SCHEDULED IN-HOME VISITS USING DIFFERENT CARE TEAM COMPOSITION AND TELEHEALTH TECHNOLOGY. IN 2017, THE TEAM CONDUCTED INTERVIEWS AND FOCUS GROUPS WITH STAFF, PATIENTS AND CAREGIVERS TO IDENTIFY THEIR PERCEPTIONS OF THE HOUSE CALLS PROGRAM AND AREAS FOR IMPROVEMENT. BASED ON THESE INTERVIEWS, THE TEAM ENGAGED IN OBSERVATIONS OF STAFF WORKFLOWS TO IDENTIFY INEFFICIENCIES AND DEVELOP A PLAN TO ALLEVIATE THESE INEFFICIENCIES. IN 2018, THE TEAM MODELED THE FINANCES OF THE PRACTICE AND IDENTIFIED KEY LEVERS TO REDUCE COSTS AND INCREASE REVENUE WHILE MAINTAINING HIGH-QUALITY CARE. ADDITIONALLY, THE TEAM IMPLEMENTED STRATEGIES TO STREAMLINE OPERATIONS (E.G., FIRST CALL RESOLUTION, STANDARDIZING CARE TEAM MEMBER TRIAGE WHEN RESPONDING TO CHANGE IN CONDITION AND ACUITY LEVEL ANALYSIS) AND PILOTED VIDEO VISITS WITH 25 PATIENTS AND THEIR PROVIDERS. IN 2019, THIS PROCESS IMPROVEMENT WORK CONTINUED BY TESTING VIDEO VISITS TO EXTEND THE REACH OF THE PRIMARY CARE PROVIDER TO MORE PATIENTS BY USING TELEHEALTH AND EMERGENCY MEDICAL TECHNICIANS (EMTS) AS "PHYSICIAN EXTENDERS." THIS CARE MODEL HAS INCREASED THE NUMBER OF PATIENT VISITS HOUSE CALLS PHYSICIANS CAN CARE FOR EACH DAY WHILE ALSO INCREASING OPERATIONAL CAPACITY TO RESPOND TO ACUTE EXACERBATIONS OF SYMPTOMS IN PATIENTS. IN 2019, THE INSTITUTE ALSO DEVELOPED AND PUBLISHED "A PRACTICAL GUIDE TO EXPANDING HOME-BASED PRIMARY CARE WITH TELEHEALTH." THE GUIDE WAS DESIGNED TO SUPPORT ANY HOME-BASED CARE PRACTICE THAT SEEKS TO ADOPT TELEHEALTH TO INCREASE THE NUMBER OF SENIORS IN ITS PRACTICE. CAREGIVERS CAREGIVERS REPRESENT A CRITICAL COMPONENT OF SUCCESSFUL AGING, COMPRISING FAMILY MEMBERS, NONFAMILY MEMBERS AND PAID HELPERS. TRADITIONALLY CONSIDERED AS UNPAID FAMILY MEMBERS, CAREGIVERS REPRESENT A MUCH LARGER COMMUNITY OF PROFESSIONAL AND NONPROFESSIONAL PROVIDERS AND INCLUDES ANYONE DELIVERING COMMUNITY-BASED SERVICES TO AGING ADULTS SUCH AS MEDICAL CARE, SUPPORT OF DAILY LIVING ACTIVITIES AND OTHER BASIC NEEDS. ACCORDING TO THE ALZHEIMER'S ASSOCIATION'S 2018 REPORT, MORE THAN 16 MILLION FAMILY CAREGIVERS PROVIDE UNPAID CARE TO PEOPLE WITH ALZHEIMER'S OR OTHER DEMENTIAS, AND THAT NUMBER IS EXPECTED TO INCREASE AS BABY BOOMERS AGE. DEMENTIA CAREGIVERS PROVIDE CARE FOR LONGER TIME PERIODS THAN OTHER CAREGIVERS, WITH 57% CARING FOR A LOVED ONE FOR FOUR OR MORE YEARS. DESPITE THE COMPLEXITY OF PROVIDING THIS TYPE OF CARE, THERE IS LITTLE COORDINATION BETWEEN CAREGIVERS AND THE FORMAL HEALTHCARE INFRASTRUCTURE. THE INSTITUTE HAS EXPLORED AND RESEARCHED OPPORTUNITIES TO INTEGRATE AND ALIGN THE EFFORTS OF CAREGIVERS, HEALTHCARE PROVIDERS AND SYSTEMS TO REDUCE THE BURDEN, HELP ENSURE COORDINATION AMONG EFFORTS AND ENABLE ACCESS TO MORE CONTINUOUS, COMMUNITY-BASED CARE THAT IS BETTER ALIGNED WITH EMERGING PATIENT NEEDS AND CORRESPONDING VALUE-BASED INCENTIVES. IN 2016, THE INSTITUTE LAUNCHED A THREE-YEAR CAREGIVER EDUCATION PROJECT WITH THE CENTER TO ADVANCE PALLIATIVE CARE (CAPC), ICAHN SCHOOL OF MEDICINE AT MOUNT SINAI IN NEW YORK. THE ORIGINAL PROJECT AIM WAS TO PROVIDE CAREGIVERS WITH JUST-IN-TIME RESOURCES AND LEARNING MODULES RELATED TO CARING FOR A LOVED ONE WITH DEMENTIA. THE INSTITUTE'S FORMATIVE RESEARCH IN THE FIRST YEAR OF THE PROJECT REVEALED THE TRAINING FORMAT IN THE INITIAL PROPOSAL - ONLINE COURSES FOR FAMILY CAREGIVERS - WAS NOT A METHOD OF LEARNING THAT THE AUDIENCE CONSIDERED BENEFICIAL. FAMILY CAREGIVERS WERE NOT USING ONLINE RESOURCES. FOR EXAMPLE, ONLINE RESOURCES THAT DO EXIST HAVE LOW ATTENDANCE, SUGGESTING LIMITED SUCCESS IN REACHING FAMILY CAREGIVERS AT SCALE. GIVEN CLINICIANS ARE CAREGIVERS AND PATIENTS' MOST-TRUSTED SOURCE OF INFORMATION AND THEIR PRIMARY POINT OF CONTACT FOR DEMENTIA CARE, THE INSTITUTE SHIFTED FOCUS TO CREATE A SERIES OF ONLINE TRAINING MODULES FOR ALL CLINICIANS TO TALK WITH PATIENTS, FAMILY MEMBERS, AND OTHER CAREGIVERS ABOUT DEMENTIA. CAPC AND WHI WORKED WITH NATIONAL LEADERS IN DEMENTIA CARE TO EASE THE BARRIERS TO DEMENTIA CARE BY DEVELOPING TRAINING FOR ALL PROVIDERS WHO ENCOUNTER PEOPLE WITH COGNITIVE IMPAIRMENT AND THEIR CAREGIVERS. TRAINING INCLUDES ONLINE CLINICAL COURSES IN THE SKILLS NEEDED TO DISCLOSE A DEMENTIA DIAGNOSIS TO PATIENTS, ASSESSING AND ALLEVIATING CAREGIVER BURDEN, COMMUNICATING ABOUT WHAT TO EXPECT AS DEMENTIA PROGRESSES, AND INTERPRETING AND ADDRESSING BEHAVIORAL SYMPTOMS OF DEMENTIA. THE NEW CURRICULUM, BEST PRACTICES IN DEMENTIA CARE AND CAREGIVER SUPPORT, AND THE FIRST THREE OF SEVEN COURSES WERE RELEASED IN AUGUST 2018. AS OF FEBRUARY 2019, OVER 1,400 HEALTHCARE PROFESSIONALS HAVE COMPLETED THE COURSES. WITH NEARLY 300 COURSE COMPLETIONS PER MONTH (FOR FIRST COURSE), THIS COMPLETION RATE EXCEEDS THAT OF MANY OF CAPC'S SPECIALIZED COURSES. |
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | * CONCEPTION OF "GOTLC.ORG" THE FIRST ALL-INCLUSIVE, OPEN-ACCESS INFORMATION CHANNEL FOR GUIDING AND INFORMATIVE RESOURCES FOR THE DEVELOPMENT OF TELEHEALTH PROGRAMS FOR SENIOR-SPECIFIC CARE ALONG WITH THE CREATION OF A "STARTER KIT" TO HELP SENIOR CARE COMMUNITIES JUMP START THEIR TELEHEALTH PROGRAMS WITH A NEEDS-FOCUSED PERSPECTIVE. * DISSEMINATION OF KNOWLEDGE GAINED FROM A TELEHEALTH DEMONSTRATION PROJECT IN ASSISTE WORK IN THIS IMPORTANT AREA CONTINUED IN 2019, DURING WHICH FOUR ADDITIONAL COURSES WERE RELEASED: * "PLANNING FOR THE FUTURE WITH PEOPLE LIVING WITH DEMENTIA AND THEIR CAREGIVERS" * "SUPPORTING THE CAREGIVERS OF PEOPLE LIVING WITH DEMENTIA" * "MOOD AND SLEEP DISTURBANCES IN PEOPLE LIVING WITH DEMENTIA" * "CRITICAL DECISIONS IN ADVANCED DEMENTIA" ADDITIONALLY, A TOOLKIT ENTITLED, "IMPROVING DEMENTIA CARE" WAS RELEASED IN APRIL OF 2019. THE TOOLKIT OUTLINES KEY OPERATIONAL PROCESSES HEALTHCARE PROFESSIONALS AND HEALTH SYSTEMS CAN IMPLEMENT TO BETTER SUPPORT CAREGIVERS. PALLIATIVE CARE PALLIATIVE CARE PROVIDES AN EXTRA LAYER OF SUPPORT FOR THE SERIOUSLY ILL, GIVING THEM RELIEF FROM SYMPTOMS AND THE STRESS OF DISEASE BURDEN, ULTIMATELY IMPROVING THE PATIENT'S AND FAMILY'S QUALITY OF LIFE. PALLIATIVE CARE HAS EXPANDED INTO THE HOSPITAL SETTING WITH INCREASING NUMBER OF HOSPITALS HAVING PALLIATIVE CARE TEAMS AVAILABLE FOR PATIENTS. IN ADDITION TO APPROPRIATELY PLACING THE PATIENT AT THE CENTER OF THE CARE PARADIGM, PALLIATIVE CARE ALSO REPRESENTS A ROUTE TO BETTER DEPLOYMENT OF HEALTHCARE DOLLARS AND REDUCING OVERALL COST TO THE US HEALTH SYSTEM. IN THE COMMUNITY, PALLIATIVE CARE HAS FACED MORE BARRIERS TO EXPANSION AND, AS SUCH, HAS BEEN SLOWER TO REACH THE POPULATION IN NEED. THE INSTITUTE'S GOAL IS TO SPUR ADOPTION OF HOME AND COMMUNITY-BASED PALLIATIVE CARE PROGRAMS FOR SENIORS WITH SERIOUS ILLNESS AND IT IS CONDUCTING THREE MAJOR RESEARCH PROJECTS THAT AIM TO ADDRESS THIS GOAL. PROJECT HOPE - HOME-BASED PALLIATIVE CARE IN 2016, THE INSTITUTE LAUNCHED A MULTI-YEAR PROJECT WITH THE ICAHN SCHOOL OF MEDICINE AT MT. SINAI FOCUSED ON CREATING, DELIVERING AND EVALUATING A CLINICAL MODEL WHICH PROVIDES PALLIATIVE CARE TO PATIENTS IN THEIR HOME. IN 2017, THE RESEARCH STUDY FOCUSED ON THE DEVELOPMENT OF A RISK STRATIFICATION MODEL TO IDENTIFY THE APPROPRIATE PATIENTS FOR HOME-BASED PALLIATIVE CARE AND OPERATIONALIZING CLINICAL PATHWAYS FOR DELIVERY OF CARE USING COMMUNITY HEALTH WORKERS AND TELEMEDICINE. AS PART OF THIS WORK, THE INSTITUTE IS INTERESTED IN FURTHER DISSEMINATION OF THE COMMUNITY-BASED PALLIATIVE CARE MODEL AND THE RESEARCH TEAM HAS BEGUN WORK ON DEVELOPING A 'PLAYBOOK' THAT OUTLINES HOW HEALTH SYSTEMS CAN ADOPT THIS MODEL WITHIN THEIR SYSTEM. IN 2018, THE TEAM TRAINED THE CLINICAL STAFF FOR IMPLEMENTING THE PALLIATIVE PROGRAM AND PILOTED THE HOME-BASED PALLIATIVE CARE MODEL WITH TEN SENIORS. THE RANDOMIZED CONTROLLED TRIAL TO EVALUATE THE PROGRAM COMPARED TO A USUAL CARE CONTROL GROUP WAS LAUNCHED IN AUGUST OF 2018. IN 2019, MORE THAN 180 SENIORS WERE ENROLLED IN THE PROGRAM. BLUE SHIELD HOME-BASED PALLIATIVE CARE EVALUATION AND DISSEMINATION STUDY BLUE SHIELD OF CALIFORNIA ("BLUE SHIELD") IS CURRENTLY CONTRACTING WITH ITS PROVIDERS ACROSS CALIFORNIA TO DELIVER HOME-BASED PALLIATIVE CARE TO SERIOUSLY ILL INDIVIDUALS AS A BENEFIT IN THEIR PLAN. IN 2018, THE INSTITUTE CONDUCTED A SURVEY WITH THESE HEALTH PLANS TO CREATE A BASELINE UNDERSTANDING OF OPPORTUNITIES AND CHALLENGES THEY FACE IN DEVELOPING SCALABLE IN-HOME PALLIATIVE CARE MODELS. IN SEPTEMBER 2018, THE INSTITUTE COMMENCED A RESEARCH STUDY WITH BLUE SHIELD TO IDENTIFY THE RETURN ON INVESTMENT OF IMPLEMENTING AN IN-HOME PALLIATIVE CARE PROGRAM WITHIN A HEALTH PLAN. AS PART OF THE STUDY, THE INSTITUTE IS SERVING AS AN INDEPENDENT EVALUATOR OF THE PROGRAM AND IS INVESTIGATING THE 49,000 LIVES COVERED BY BLUE SHIELD OF CALIFORNIA CURRENTLY ELIGIBLE FOR HOME-BASED PALLIATIVE CARE, AND WHAT FACTORS INFLUENCE ENROLLMENT INTO THE PROGRAM. TO DRIVE THE DISSEMINATION OF THIS PROGRAM TO OTHER HEALTHCARE PAYERS, THE INSTITUTE WILL EVALUATE THE COST-SAVINGS OF THE PROGRAM RELATIVE TO THE COST OF DELIVERING THE PROGRAM. IN 2019, THE INSTITUTE SUCCESSFULLY ACQUIRED THE BLUE SHIELD DATA, DEVELOPED THE PROPENSITY MATCHING ALGORITHM, AND COMPLETED SEVERAL STAGES OF DATA ANALYSIS TO PREPARE FOR THE FINAL RETURN ON INVESTMENT CALCULATIONS. THE INSTITUTE ALSO FACILITATED 6 VIRTUAL MEETINGS INCLUDING 25+ BLUES-AFFILIATED HEALTH PLANS ACROSS THE COUNTRY. THIS BLUES SERIOUS ILLNESS WORKGROUP WILL SERVE AS A DISSEMINATION VEHICLE FOR THE RESEARCH FINDINGS THROUGH 2020. CAPC HEALTH PLAN, ACO, AND PACE LEARNING COMMUNITY PROJECT IN MAY 2019, WHI PARTNERED WITH CAPC, ALONG WITH A GROUP OF CO-FUNDERS CONSISTING OF COMMONWEALTH FUND, PETERSON CENTER ON HEALTHCARE, AND THE JOHN A. HARTFORD FOUNDATION (JAHF), AND BEGAN A THREE-YEAR LEARNING COMMUNITY PROJECT AIMED AT EXPANDING PALLIATIVE CARE SERVICES WITH 22 HEALTH INSURANCE PLANS AND 18 ACOS. IN ADDITION, THE INSTITUTE IS CO-LEADING A LEARNING COMMUNITY ON PALLIATIVE CARE FOCUSED ON PACE PROGRAMS. ACTIVITIES OF THE LEARNING COMMUNITY INCLUDE CONVENING MEDICARE ADVANTAGE (MA) PLANS, ACOS, AND PACE PROGRAMS AND PROVIDING ACCESS TO EXPERTS AND TECHNICAL ASSISTANCE TO EXPEDITE THE DISSEMINATION OF PALLIATIVE CARE STRATEGIES. THE PARTICIPATING HEALTH PLANS AND ACOS WILL IMPLEMENT AT LEAST ONE OF FOUR STRATEGIES: CASE MANAGER SKILL BUILDING, PROACTIVE BENEFICIARY IDENTIFICATION, DEVELOPMENT OF HOME-BASED PALLIATIVE CARE SERVICES, OR CREATION OF NETWORK STANDARDS AND INCENTIVES. THE OUTCOME OF THE PACE LEARNING COMMUNITY WILL BE ENHANCED PALLIATIVE CARE STRATEGIES RELATED TO INTERDISCIPLINARY TEAM TRAINING, PROACTIVE IDENTIFICATION OF PARTICIPANTS, AND DEVELOPING QUALITY METRIC PROGRAMS. TO MOVE THIS WORK FORWARD, CAPC AND THE INSTITUTE LED TWO SUCCESSFUL KICK-OFF MEETINGS WITH PARTICIPATING MA PLANS AND ACOS IN CHICAGO AND WASHINGTON, DC. THE MA PLAN LEARNING COMMUNITY HELD ITS FIRST ROUND OF VIRTUAL OFFICE HOURS, VIRTUAL CONVENINGS, AND COACHING CONVERSATIONS. FOURTEEN PACE PROGRAMS APPLIED FOR THE PACE LEARNING COMMUNITY, REPRESENTING 20% OF ALL PACE PARTICIPANTS IN THE NATION. PROGRAM OF ALL-INCLUSIVE CARE FOR THE ELDERLY ("PACE") THE PROGRAM OF ALL-INCLUSIVE CARE FOR THE ELDERLY PROVIDES WRAP-AROUND MEDICAL AND SOCIAL SERVICES FOR SENIORS WHO WOULD OTHERWISE NEED NURSING HOME LEVEL CARE. MANAGING THE CHRONIC CONDITIONS AND NEEDS OF THIS HIGH-COST, HIGH-NEED POPULATION SEGMENT REQUIRES COORDINATED CARE TO ENABLE AGING-IN-PLACE AT HOME. THE INSTITUTE IS WORKING CLOSELY WITH GARY AND MARY WEST PACE TO DEVELOP AND EXECUTE AN INNOVATIVE PROGRAM OF APPLIED MEDICAL RESEARCH STUDIES TO ENHANCE AND EXPAND THE SERVICE DELIVERY OF PACE FOR BOTH GMW PACE AS WELL AS PACE PROGRAMS NATIONALLY. THE INSTITUTE CONTINUES TO BE AN ACTIVE MEMBER OF AND WORK CLOSELY WITH THE CALIFORNIA PACE ASSOCIATION (CALPACE) AND NATIONAL PACE ASSOCIATION (NPA) IN ORDER TO ENSURE THAT THE RESEARCH AND LEARNINGS GARNERED FROM THE COLLABORATION WITH GMW PACE HAVE APPROPRIATE VECTORS FOR WIDESPREAD DISSEMINATION. IN 2019, THE INSTITUTE'S RESEARCH EFFORTS HAVE INCLUDED LAUNCHING PROJECTS TO SCREEN ALL NEW PACE PARTICIPANTS FOR MALNUTRITION, DEVELOPING PLANS TO INCLUDE TELEHEALTH WITHIN THE PRACTICE, AND PROVIDE RESPONSIVE CARE FOR ACUTE EVENTS THAT TAKE PLACE OUTSIDE OF THE CLINIC WITH THE OBJECTIVE OF REDUCING/AVOIDING UNNECESSARY VISITS TO THE EMERGENCY ROOM AND/OR HOSPITAL ADMISSIONS. ORAL HEALTHCARE IN CALIFORNIA AND ACROSS THE NATION, MANY SENIORS CANNOT AFFORD DENTAL CARE. MEDICARE, THE PRIMARY HEALTH INSURER FOR SENIORS, DOES NOT COVER ROUTINE DENTAL CARE. ALTHOUGH MEDICAID COVERAGE FOR DENTAL CARE IS AVAILABLE FOR LOW-INCOME SENIORS IN CALIFORNIA THROUGH DENTI-CAL, LOW REIMBURSEMENT RATES AND ADMINISTRATIVE OBSTRUCTIONS RESULT IN SIGNIFICANT GAPS IN DENTAL PROVIDERS WILLING TO PARTICIPATE. THE INSTITUTE IS ADDRESSING THE CRITICAL NEED FOR IMPROVED ORAL HEALTHCARE FOR VULNERABLE SENIORS THROUGH ITS APPLIED MEDICAL RESEARCH WITH COLLABORATORS. THE INSTITUTE CONTINUES TO BE AN ACTIVE CONTRIBUTOR TO CALIFORNIA'S ORAL HEALTH NETWORK AS A MEMBER OF ITS POLICY COMMITTEE REPRESENTING THE VOICE OF SENIORS THROUGH STATE ORAL HEALTH POLICY AND ADVOCACY. APPLE TREE DENTAL IN 2017, THE INSTITUTE INITIATED A PARTNERSHIP AND RESEARCH COLLABORATION WITH APPLE TREE DENTAL (ATD), A MINNESOTA-BASED PROVIDER OF INTEGRATED DENTAL SERVICES TO VULNERABLE POPULATIONS, PARTICULARLY LOW-INCOME SENIORS. ATD HAS PROVIDED SERVICES FOR OVER 30 YEARS AND HAS THOUSANDS OF RECORDED PATIENTS WHO ARE OLDER ADULTS. THIS STUDY UTILIZED RETROSPECTIVE DATA FROM ATD TO EXAMINE DIFFERENCES IN CARE FOR OLDER AND VULNERABLE ADULTS TO DEVELOP POTENTIAL RISK OR PAYMENT MODIFIERS AND DISCOVER ALTERNATE METHODS, WHICH MAY BE MORE EFFICIENT OR EFFECTIVE TO EXPAND SERVICES TO OLDER ADULTS. |
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | ADDITIONALLY, THE INSTITUTE LEVERAGED THIS DATA TO ANALYZE AND DISCOVER INNOVATIVE MODELS OF SENIOR DENTAL CARE, WITH THE GOAL OF DEVELOPING RISK/UTILIZATION MODELS AND DISCOVERING THE EVIDENCE TO SUPPORT THE VALUE PROPOSITION OF PROVIDING ACCESS TO QUALITY ORAL HEALTHCARE FOR OLDER ADULTS. THE STUDY WAS COMPLETED IN 2019, RESULTS WERE SHOWCASED AT THE SPECIAL CARE DENTISTRY ASSOCIATION CONFERENCE, AND A MANUSCRIPT WAS WRITTEN AND PUBLISHED TO FURTHER ELABORATE ON THE ANALYSES CONDUCTED WITH THE ATD DATABASE. AGE-FRIENDLY DENTAL CARE GUIDELINES THE INSTITUTE PARTNERED AGAIN WITH THE INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI) TO CONDUCT A LANDSCAPE ANALYSIS TO IDENTIFY THE MOST PRESSING ISSUES WITH RESPECT TO QUALITY OF ORAL HEALTHCARE FOR SENIORS AT VARIOUS LEVELS FROM THE PAYMENT, POLICY, AND INDUSTRY LEVEL, FROM THE PERSPECTIVE OF THE PROVIDER ORGANIZATIONS TO THE PATIENT AND PUBLIC LEVEL. THROUGH THIS WORK, THE INSTITUTE EVALUATED THE ORAL HEALTH LANDSCAPE FOR OLDER ADULTS, IDENTIFIED OPPORTUNITIES TO IMPROVE QUALITY WITH A SPECIFIC FOCUS ON THE DIMENSIONS OF SAFETY, PATIENT-CENTEREDNESS, AND EQUITY, AND SURFACED EXEMPLARS AND PROMISING PRACTICES IN THE FIELD. A FINAL SET OF RECOMMENDATIONS WERE PRESENTED FOR CONSIDERATION FOR FUTURE OPPORTUNITIES RELATED TO AGE-FRIENDLY DENTAL CARE GUIDELINES. ADVANCING SUPPORTIVE SERVICES IN THE U.S., CLINICAL CARE IS ESTIMATED TO ACCOUNT FOR APPROXIMATELY 20 PERCENT OF HEALTH OUTCOMES. THE OTHER 80 PERCENT OF HEALTH CONTRIBUTORS ARE THE SOCIAL DETERMINANTS OF HEALTH (SDOH). SENIOR PROGRAMS AND SERVICES THAT ARE DELIVERED BY COMMUNITY-BASED ORGANIZATIONS ADDRESS SDOH. THESE PROGRAMS INCLUDE BUT ARE NOT LIMITED TO NUTRITION EDUCATION AND SUPPORT, TRANSPORTATION, IN-HOME PERSONAL CARE, DISEASE MANAGEMENT, AND CARE TRANSITIONS. ADDRESSING THE SDOH HELPS REDUCE SOCIAL ISOLATION, IMPROVE HEALTH, LOWER HEALTHCARE COSTS AND ALLOW SENIORS ACROSS THE COUNTRY TO REMAIN HEALTHY AND INDEPENDENT IN THEIR HOMES AND COMMUNITIES FOR AS LONG AS POSSIBLE. IN RECOGNITION OF THE INCREASED DEMAND BY HEALTHCARE ORGANIZATIONS TO ADDRESS SDOH, THE INSTITUTE RESEARCHED NEW WAYS FOR COMMUNITY-BASED AND HEALTHCARE ORGANIZATIONS TO DELIVER MORE COORDINATED, SENIOR-APPROPRIATE CARE BY SCREENING FOR AND ADDRESSING THE SDOH. THESE EFFORTS REPRESENT AN IMPORTANT ASPECT OF THE INSTITUTE'S MODUS OPERANDI IN WHICH RESOURCES ARE DEPLOYED "TO LEARN" AS WELL AS "TO BUILD" ADDRESSING SDOH WILL BE AN IMPORTANT COMPONENT FOR SUCCESS IN MOST AREAS (SUCH AS GEDS, PACE, AND OTHER MODELS DESCRIBED ABOVE) WHERE THE INSTITUTE HAS CHOSEN TO DEEPLY FOCUS AND CONCENTRATE EFFORTS. MALNUTRITION EMPOWERING COMMUNITY BASED ORGANIZATIONS MALNUTRITION DISPROPORTIONALLY AFFECTS SENIORS, WITH UP TO ONE OUT OF TWO AT RISK FOR MALNUTRITION. TO ADDRESS THIS GROWING PUBLIC HEALTH CRISIS, THE INSTITUTE HOSTED A SENIOR MALNUTRITION VISIONING SESSION IN WASHINGTON D.C. IN FEBRUARY 2018. THE VISIONING SESSION ENGAGED NATIONAL LEADERS IN HEALTHCARE, AGING, SENIOR NUTRITION, POLICY AND RESEARCH TO EXCHANGE INNOVATIVE IDEAS THAT WOULD ADVANCE COMPREHENSIVE MALNUTRITION CARE AND PREVENTION THROUGH PRACTICE INNOVATIONS AND COMMUNITY-BASED SOLUTIONS. THE OUTPUT OF THE SESSION WAS A MULTI-YEAR ROADMAP THAT CHARTED A STRATEGY TO ACHIEVE COMPREHENSIVE SENIOR MALNUTRITION CARE THROUGH IDENTIFICATION, INTERVENTION, EVALUATION AND POLICY/REIMBURSEMENT REFORM. TO ADVANCE THE ROADMAP AND BECOME A CHANGE AGENT FOR REDUCING SENIOR MALNUTRITION, THE INSTITUTE PARTNERED WITH THE DEFEAT MALNUTRITION TODAY COALITION (DMT) IN 2019 AND ESTABLISHED A SUBGROUP THAT FOCUSED ON ACCELERATING THE ROLE OF COMMUNITY-BASED ORGANIZATIONS (CBOS) TO IDENTIFY AND ADDRESS THE SOCIAL RISK FACTORS ASSOCIATED WITH MALNUTRITION. CBOS HAVE BEEN PROVEN TO BE UNIQUELY POSITIONED TO ADVANCE MALNUTRITION CARE FOR COMMUNITY-DWELLING SENIORS BECAUSE THEY ARE DEEPLY ROOTED IN THEIR COMMUNITIES AND PROVIDE A WIDE ARRAY OF PROGRAMS AND SERVICES THAT ADDRESS UNMET SOCIAL NEEDS. LACK OF TRANSPORTATION, FOOD INSECURITY, POVERTY, SOCIAL ISOLATION, LIMITED ACCESS TO PUBLIC BENEFIT PROGRAMS, AND OTHER SUPPORT PROGRAMS AND SERVICES OFTEN CONTRIBUTE TO MALNUTRITION. IN 2019, THE INSTITUTE CONDUCTED A SERIES OF WEBINARS TO EDUCATE NUTRITION AND HEALTHCARE PROVIDERS ABOUT INNOVATIVE COMMUNITY-BASED PROGRAMS THAT ARE SCREENING SENIORS FOR MALNUTRITION AND ADDRESSING RELATED UNMET SOCIAL NEEDS. LEVERAGING MEALS ON WHEELS AMERICA TO ASSESS STATUS AND NEEDS IN MARCH OF 2018, THE INSTITUTE, IN COLLABORATION WITH BROWN UNIVERSITY AND MEALS ON WHEELS AMERICA (MOWA), CONCLUDED A TWO-YEAR STUDY THAT DEVELOPED AND IMPLEMENTED A TECHNOLOGY-ENABLED CHANGE OF CONDITION MONITORING TOOL TO ENHANCE MEAL DELIVERY PRACTICES, AND A CARE COORDINATION PROTOCOL TO IMPROVE THE HEALTH, SAFETY AND WELL-BEING OF VULNERABLE, HOME-BOUND, MEALS ON WHEELS (MOW) CLIENTS. IN 2019, MOWA AND THE INSTITUTE TESTED AND SCALED THE CLIENT CHANGE OF CONDITION AND CARE COORDINATION PROTOCOL ACROSS MORE THAN 30 NEW MOW PROGRAMS NATIONWIDE. IN ADDITION TO ADOPTING THE CLIENT CHANGE OF CONDITION AND CARE COORDINATION PROTOCOL, THESE PROGRAMS EXCHANGED IDEAS WITH THEIR PEERS, SHARED PROMISING PRACTICES AND COLLECTIVELY ADDRESSED CHALLENGES FACED WHEN IMPLEMENTING THE PROTOCOL IN THEIR RESPECTIVE PROGRAMS AND COMMUNITIES. ADDRESSING UNMET SOCIAL NEEDS - UNIVERSITY OF CALIFORNIA, IRVINE IN COLLABORATION WITH THE UNIVERSITY OF CALIFORNIA, IRVINE (UCI), THE INSTITUTE COMPLETED THE FINAL YEAR OF A 3-YEAR PROJECT THAT ADVANCED PERSON-CENTERED CARE PRACTICES WITHIN AN ESTABLISHED SENIOR HEALTH CENTER. THE PROJECT EMBEDDED A CARE NAVIGATOR WITHIN THE CARE TEAM, TO SCREEN HIGH-RISK SENIOR PATIENTS FOR UNMET SOCIAL NEEDS, AND UTILIZED A TECHNOLOGY PLATFORM TO LINK PATIENTS TO NEEDED COMMUNITY-BASED PROGRAMS AND SUPPORT SERVICES. IN 2019, A PRACTICAL GUIDE TO ADDRESSING THE SOCIAL NEEDS OF OLDER ADULTS WAS PUBLISHED TO ASSIST HEALTHCARE PROVIDERS TO IMPLEMENT A SOCIAL NEEDS SCREENING AND REFERRAL PROGRAM FOR OLDER PATIENTS WITHIN CLINICAL PRACTICES. THE GUIDE INCLUDED THE FIRST OF ITS KIND SENIOR-SPECIFIC SOCIAL NEEDS SCREENING TOOL. |
| FORM 990, PART III, LINE 4A, DESCRIPTION OF PROGRAM SERVICES | MALNUTRITION SCREENING IN AN ED SETTING - UNIVERSITY OF NORTH CAROLINA EMERGENCY DEPARTMENT SENIOR MALNUTRITION IS A COMPLEX, MULTIFACETED CONDITION THAT CONTRIBUTES TO POOR HEALTH AND OVER $51 BILLION IN ANNUAL HEALTH-RELATED COSTS. IN RECOGNITION OF THE SIGNIFICANT IMPACT OF MALNUTRITION ON THE COST OF HEALTHCARE AND SUCCESSFUL AGING, THE INSTITUTE, IN COLLABORATION WITH THE UNIVERSITY OF NORTH CAROLINA HOSPITALS' GERIATRIC EMERGENCY DEPARTMENTS (GED) ADVANCED CARE FOR SENIORS BY SCREENING FOR MALNUTRITION, MALNUTRITION RISK, AND FOOD INSECURITY IN THE GED. IN 2019, A PROCESS TO SYSTEMATICALLY IDENTIFY SENIOR PATIENTS WHO WERE AT-RISK FOR MALNUTRITION AND FOOD INSECURITY WAS ESTABLISHED WITHIN THE GED, WITH IDENTIFIED PATIENTS LINKED TO COMMUNITY-BASED SOLUTIONS THAT ADDRESSED THE SOCIAL RISK FACTORS OF BOTH FOOD INSECURITY AND MALNUTRITION. FOOD INSECURITY AND MALNUTRITION SCREENING TOOLS WERE TESTED AND INCORPORATED INTO THE GED WORKFLOW AND ELECTRONIC HEALTH RECORD. |
| FORM 990, PART VI, SECTION A, LINE 2 | ALMOST ALL OF THE CURRENT DIRECTORS AND OFFICERS HAVE A "BUSINESS RELATIONSHIP" AS DEFINED IN THE FORM 990 INSTRUCTIONS, WITH EACH OF THE OTHER CURRENT OFFICERS AND DIRECTORS BECAUSE OF POSITIONS THEY HOLD WITH AFFILIATED ORGANIZATIONS. |
| FORM 990, PART VI, SECTION A, LINE 3 | GARY AND MARY WEST MANAGEMENT COMPANY, INC., ("WMC") IS A NON-PROFIT, TAXABLE ENTITY THAT PROVIDES SERVICES TO AFFILIATED ORGANIZATIONS. CERTAIN SUPERVISORY, FINANCIAL AND OTHER ADMINISTRATIVE FUNCTIONS ARE PERFORMED BY EMPLOYEES OF GARY AND MARY WEST MANAGEMENT COMPANY, INC. DIANA CAMPAU (THROUGH 8/1/2019), WILLIAM EARLEY (FROM 5/24/2019), SALLY HALLAK, SIOBHAN GRAHAM ARE OFFICERS OF WHI AND RELATED ORGANIZATIONS BUT ARE DIRECT EMPLOYEES OF WMC. (REFER TO SCHEDULE J). TOTAL OFFICER COMPENSATION PAID TO THESE OFFICERS IS $967,629. |
| FORM 990, PART VI, SECTION A, LINE 6 | THE ORGANIZATION IS A NON-PROFIT, NON-STOCK CORPORATION WITH THREE MEMBERS DURING 2019. ONE INCORPORATED MEMBER DESIGNATED AS A PERMANENT MEMBER, THE GARY AND MARY WEST FOUNDATION, AND TWO NON-INCORPORATED MEMBERS WHICH ARE ELECTED AND TERM-BASED MEMBERS, WILLIAM PATRICK KRUER (THROUGH 12/11/2019), JAMES K HASSON (EFFECTIVE 12/12/2019) AND THOMAS CULHANE. ADDITIONALLY, MEMBERS APPOINT AND CAN REMOVE DIRECTORS. |
| FORM 990, PART VI, SECTION A, LINE 7A | THE MEMBERS OF THE ORGANIZATION HAVE THE AUTHORITY TO ELECT AND REMOVE MEMBERS OF THE GOVERNING BODY. |
| FORM 990, PART VI, SECTION A, LINE 7B | THE FOLLOWING DECISIONS REQUIRE MEMBER APPROVAL: 1. THE DISSOLUTION, LIQUIDATION, MERGER, CONSOLIDATION, RECAPITALIZATION OR OTHER REORGANIZATION OF THE CORPORATION; 2. THE SALE, LEASE OR EXCHANGE OF ALL OR SUBSTANTIALLY ALL OF THE PROPERTY OF THE CORPORATION; AND 3. ANY CHANGES PROPOSED TO BE MADE BY THE CORPORATION'S BOARD OF DIRECTORS TO THE CORPORATION'S CERTIFICATE OF INCORPORATION OR BYLAWS. |
| FORM 990, PART VI, SECTION B, LINE 11B | THE FORM 990 INFORMATION WAS COMPILED FROM THE ORGANIZATION'S CORPORATE AND ACCOUNTING RECORDS AND PROVIDED TO THE ORGANIZATION'S OUTSIDE TAX PREPARER. THE COMPLETED FORM 990 WAS REVIEWED BY THE ORGANIZATION'S VICE PRESIDENT OF FINANCE AND CONTROLLER, OUTSIDE LEGAL COUNSEL AND CEO. UPON SATISFACTORY COMPLETION OF THE INTERNAL REVIEW PROCESS, A DRAFT OF THE FORM 990 WAS CIRCULATED TO THE ORGANIZATION'S AUDIT COMMITTEE AND BOARD OF DIRECTORS FOR REVIEW. THE FORM 990 WAS THEN FILED WITH THE INTERNAL REVENUE SERVICE. |
| FORM 990, PART VI, SECTION B, LINE 12C | THE DIRECTORS AND OFFICERS OF THE INSTITUTE MET REGULARLY THROUGHOUT 2019 AND DISCUSSED ALL ACTUAL AND POTENTIAL CONFLICTS OF INTEREST THAT EXISTED WITH RESPECT TO OTHER NON-PROFIT AND BUSINESS ORGANIZATIONS. THE DIRECTORS AND OFFICERS ALSO COLLECTED ANNUAL WRITTEN CONFLICT OF INTEREST STATEMENTS FROM ALL DIRECTORS AND OFFICERS. NO FAILURES OF COMPLIANCE WITH THE POLICY WERE FOUND. |
| FORM 990, PART VI, SECTION B, LINE 15 | THE ORGANIZATION HAS A COMPENSATION APPROVAL PROCESS FOR ITS EMPLOYEES. FOR THOSE PAID IN EXCESS OF $100,000, A BASIC COMPENSATION STUDY IS PERFORMED AND COMPENSATION RANGES ARE REQUIRED TO BE APPROVED BY THE BOARD OF DIRECTORS. FOR THOSE PAID IN EXCESS OF $250,000, SUCH AS THE CEO, AN ENHANCED STUDY OF COMPARABLE COMPENSATION IS PERFORMED AND THE BOARD OF DIRECTORS REVIEWS AND APPROVES COMPENSATION LEVELS. THE ORGANIZATION HAS ALSO RETAINED THE SERVICES OF AN OUTSIDE COMPENSATION CONSULTANT. THE MOST RECENT REVIEW WAS DONE IN EARLY 2016. |
| FORM 990, PART VI, SECTION C, LINE 19 | THE ORGANIZATION MAKES ITS CERTIFICATE OF INCORPORATION AND AUDITED FINANCIAL STATEMENTS AVAILABLE TO THE PUBLIC UPON THE REQUEST FOR SUCH DOCUMENTS. |
| FORM 990, PART VII: | THE ORGANIZATION HAS A MANAGEMENT SERVICES AGREEMENT WITH THE GARY AND MARY WEST MANAGEMENT COMPANY, INC., A RELATED NON-PROFIT CORPORATION, WHEREBY THE GARY AND MARY WEST MANAGEMENT COMPANY, INC. PROVIDES CERTAIN ADMINISTRATIVE SUPPORT SERVICES TO THE ORGANIZATION. SUCH SERVICES INCLUDE THAT OF CHIEF ADMINISTRATION OFFICER AND GENERAL COUNSEL (THROUGH 5/24/2019) AND OTHER SENIOR MANAGEMENT ROLES. |
| FORM 990, PART IX, LINE 11G | CONSULTANTS: PROGRAM SERVICE EXPENSES 739,592. MANAGEMENT AND GENERAL EXPENSES 522,481. FUNDRAISING EXPENSES 0. TOTAL EXPENSES 1,262,073. STUDIES/WHITEPAPERS/RESEARCH: PROGRAM SERVICE EXPENSES 8,335,524. MANAGEMENT AND GENERAL EXPENSES 0. FUNDRAISING EXPENSES 0. TOTAL EXPENSES 8,335,524. STAKEHOLDER COMMUNICATIONS: PROGRAM SERVICE EXPENSES 127,575. MANAGEMENT AND GENERAL EXPENSES 1,347,387. FUNDRAISING EXPENSES 0. TOTAL EXPENSES 1,474,962. OTHER: PROGRAM SERVICE EXPENSES 0. MANAGEMENT AND GENERAL EXPENSES 1,024. FUNDRAISING EXPENSES 0. TOTAL EXPENSES 1,024. |
| FORM 990, PART XI, LINE 9: | DONATED SERVICES -3,000. |
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