Attach to Form 990 or Form 990-EZ.
Go to
www.irs.gov/Form990 for the latest information.
| (i) Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 10 above (see instructions)) | (iv) Is the organization listed in your governing document? | (v) Amount of monetary support (see instructions) | (vi) Amount of other support (see instructions) | |
|---|---|---|---|---|---|---|
| Yes | No | |||||
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Total |
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Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grant.") .. | ||||||
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3 | ||||||
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f).. | ||||||
| 6 | Public support. Subtract line 5 from line 4. | ||||||
Calendar year
(or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | ||||||
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | ||||||
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.).. | ||||||
| 11 | Total support. Add lines 7 through 10 | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513 ..... | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge | ||||||
| 6 | Total. Add lines 1 through 5 | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support. (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2014 | (b) 2015 | (c) 2016 | (d) 2017 | (e) 2018 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included in line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||
| Section A - Adjusted Net Income | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Net short-term capital gain | 1 | ||||
| 2 | Recoveries of prior-year distributions | 2 | ||||
| 3 | Other gross income (see instructions) | 3 | ||||
| 4 | Add lines 1 through 3 | 4 | ||||
| 5 | Depreciation and depletion | 5 | ||||
| 6 | Portion of operating expenses paid or incurred for production or collection of gross income or for management, conservation, or maintenance of property held for production of income (see instructions) | 6 | ||||
| 7 | Other expenses (see instructions) | 7 | ||||
| 8 | Adjusted Net Income (subtract lines 5, 6 and 7 from line 4) | 8 | ||||
| Section B - Minimum Asset Amount | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Aggregate fair market value of all non-exempt-use assets (see instructions for short tax year or assets held for part of year): | 1 | ||||
| a | Average monthly value of securities | 1a | ||||
| b | Average monthly cash balances | 1b | ||||
| c | Fair market value of other non-exempt-use assets | 1c | ||||
| d | Total (add lines 1a, 1b, and 1c) | 1d | ||||
| e |
Discount claimed for blockage or other factors (explain in detail in Part VI): |
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| 2 | Acquisition indebtedness applicable to non-exempt use assets | 2 | ||||
| 3 | Subtract line 2 from line 1d | 3 | ||||
| 4 | Cash deemed held for exempt use. Enter 1-1/2% of line 3 (for greater amount, see instructions). | 4 | ||||
| 5 | Net value of non-exempt-use assets (subtract line 4 from line 3) | 5 | ||||
| 6 | Multiply line 5 by .035 | 6 | ||||
| 7 | Recoveries of prior-year distributions | 7 | ||||
| 8 | Minimum Asset Amount (add line 7 to line 6) | 8 | ||||
| Section C - Distributable Amount | Current Year | |||||
| 1 | Adjusted net income for prior year (from Section A, line 8, Column A) | 1 | ||||
| 2 | Enter 85% of line 1 | 2 | ||||
| 3 | Minimum asset amount for prior year (from Section B, line 8, Column A) | 3 | ||||
| 4 | Enter greater of line 2 or line 3 | 4 | ||||
| 5 | Income tax imposed in prior year | 5 | ||||
| 6 | Distributable Amount. Subtract line 5 from line 4, unless subject to emergency temporary reduction (see instructions) | 6 | ||||
| Section D - Distributions | Current Year | |
|---|---|---|
| 1 Amounts paid to supported organizations to accomplish exempt purposes | ||
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2
Amounts paid to perform activity that directly furthers exempt purposes of supported organizations, in excess of income from activity |
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| 3 Administrative expenses paid to accomplish exempt purposes of supported organizations | ||
| 4 Amounts paid to acquire exempt-use assets | ||
| 5 Qualified set-aside amounts (prior IRS approval required) | ||
| 6 Other distributions (describe in Part VI). See instructions | ||
| 7Total annual distributions. Add lines 1 through 6. | ||
|
8
Distributions to attentive supported organizations to which the organization is responsive (provide details in Part VI). See instructions |
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| 9 Distributable amount for 2018 from Section C, line 6 | ||
| 10 Line 8 amount divided by Line 9 amount | ||
| Section E - Distribution Allocations (see instructions) |
(i) Excess Distributions |
(ii) Underdistributions Pre-2018 |
(iii) Distributable Amount for 2018 |
|
|---|---|---|---|---|
|
1
Distributable amount for 2018 from Section C, line 6 |
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2
Underdistributions, if any, for years prior to 2018 (reasonable cause required-- explain in Part VI). See instructions. |
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| 3 Excess distributions carryover, if any, to 2018: | ||||
| a From 2013....... | ||||
| b From 2014....... | ||||
| c From 2015....... | ||||
| d From 2016....... | ||||
| e From 2017....... | ||||
| fTotal of lines 3a through e | ||||
| g Applied to underdistributions of prior years | ||||
| h Applied to 2018 distributable amount | ||||
|
i
Carryover from 2013 not applied (see instructions) |
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| j Remainder. Subtract lines 3g, 3h, and 3i from 3f. | ||||
| 4Distributions for 2018 from Section D, line 7: | ||||
| $ | ||||
| a Applied to underdistributions of prior years | ||||
| b Applied to 2018 distributable amount | ||||
| c Remainder. Subtract lines 4a and 4b from 4. | ||||
|
5
Remaining underdistributions for years prior to 2018, if any. Subtract lines 3g and 4a from line 2. If the amount is greater than zero, explain in Part VI. See instructions. |
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6
Remaining underdistributions for 2018. Subtract lines 3h and 4b from line 1. If the amount is greater than zero, explain in Part VI. See instructions. |
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7 Excess distributions carryover to 2019. Add lines 3j and 4c. |
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| 8 Breakdown of line 7: | ||||
| a Excess from 2014...... | ||||
| b Excess from 2015..... | ||||
| c Excess from 2016..... | ||||
| d Excess from 2017..... | ||||
| e Excess from 2018..... | ||||
| Facts And Circumstances Test |
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| Return Reference | Explanation |
|---|
| Software ID: | 18007218 |
| Software Version: | 2018v3.1 |
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for the latest information.
| Return Reference | Explanation |
|---|---|
| Form 990, Part VI, Line 4: Description of Significant Changes to Organizational Documents | Wellmont Health System and Mountain States Health Alliance merged on February 1, 2018 to form Ballad Health (BH), a tax-exempt healthcare delivery system. At time of merger, the BH Board of Directors became the directors of Wellmont Health System and Mountain States Health Alliance. BH is the sole member of Wellmont Health System and Mountain States Health Alliance. In FY19, BH appointed four BH officers to serve as the board of directors for Wellmont Health System and Mountain States Health Alliance. |
| Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder | Wellmont Health System is a Tennessee non-stock, nonprofit organization with Ballad Health as its sole member. |
| Form 990, Part VI, Line 7a: How Members or Shareholders Elect Governing Body | Ballad Health has the authority to appoint Wellmont Health System board members. The President and CEO of Ballad Health serves as the President and CEO for Wellmont Health System. |
| Form 990, Part VI, Line 7b: Describe Decisions of Governing Body Approval by Members or Shareholders | Decisions of the Wellmont Health System Board of Directors are subject to approval by the Ballad Health Board of Directors. |
| Form 990, Part VI, Line 11b: Form 990 Review Process | Ballad Healths EVP/CFO reviewed the Form 990 with the board of directors prior to the return being filed with the IRS. The return was made available to each board member in an electronic format prior to the review. |
| Form 990, Part VI, Line 12c: Explanation of Monitoring and Enforcement of Conflicts | Ballad Health has a conflict of interest policy for all members of the Board of Directors, the Executive Chair/President, Executive Vice Presidents, Senior Vice Presidents, and Vice Presidents, and applies to all Ballad Health organizations. All persons covered by this policy are required to complete a conflict of interest disclosure form on an annual basis. Should a conflict arise, it is the responsibility of the conflicted individual to update his or her disclosure immediately. All meetings of the board or board committees have a standing agenda item first on the agenda titled Conflicts of Interest. If a member of the board or board committee has a conflict of interest involving any issue on the board agenda, he or she must declare the conflict of interest during the period allotted for disclosure. If any issue arises during a meeting in which the board member has a conflict of interest, he or she must immediately declare the conflict. While each member of the board or board committee is responsible for disclosing conflicts of interest, it is also the responsibility of any board member aware of a conflict which has not been disclosed to ensure the board is made aware. The presiding officer of a board or board committee meeting may ask a conflicted member to excuse themselves from the meeting during the discussion related to the issue with which the conflict of interest applies. Under no circumstances shall a member vote on a matter that gives rise to a potential conflict. |
| Form 990, Part VI, Line 19: Other Organization Documents Publicly Available | Governing documents and conflict of interest policy are made available upon request to the appropriate parties requesting them. Financial statements are made available upon request to appropriate parties requesting them, and they are made available to those parties who own indebtedness of the company on a quarterly basis. |
| Other Changes In Net Assets Or Fund Balances - Other Decreases | Alternative Investment Income - Not on Books = -$7302 |
| Other Changes In Net Assets Or Fund Balances - Other Decreases | Capital Infusion to Parent Organization = -$XXX-XX-XXXX |
| Other Changes In Net Assets Or Fund Balances - Other Increases | Joint Venture Distributions = $406391 |
| Other Changes In Net Assets Or Fund Balances - Other Decreases | Partnership Ordinary Income - Not on Books = -$129877 |
| Other Changes In Net Assets Or Fund Balances - Other Increases | Partnership Share - Deductions = $4996 |
| Other Changes In Net Assets Or Fund Balances - Other Increases | Temporarily Restricted Grants = $14000 |
| AWARDS AND RECOGNITIONS | All the WHS hospitals are accredited by the Joint Commission (TJC) with many of the hospitals designated with advanced gold seal certifications for various programs. TJC is an independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs in the United States. TJC is the nations largest standard-setting and accrediting body in health care. Joint Commission surveyors visit accredited health care organizations a minimum of once every 39 months to evaluate standards compliance. All regular Joint Commission accreditation survey visits are unannounced. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects on an organizations commitment to meeting certain performance standards. The security, safety & emergency management force at both Ballad Health and WHS has been recognized by Security magazine as part of the 2018 Security 500 rankings. Security magazine remarked: We are recognizing your organization for your safety and security policies and efforts to keep patients, staff and visitors safe. Our team has been monitoring your work in this area, and we wanted to recognize you.Consistent with prior years, Wellmont Health System hospitals received excellent 2019 hospital quality ratings from CareChex. CareChex scores, rates, ranks, and compares inpatient quality performance across general, acute, and non-federal hospitals. Hospital ratings incorporate a detailed composite evaluation of clinical outcomes including patient safety indicators, inpatient quality indicators, risk-adjusted mortality, complications, and readmissions. In addition, scores based on patient experiences (patient satisfaction scores) are used. An analysis by clinical category, MS-DRG, principal diagnosis and procedure, discharge status, and trends over time are also utilized. Bristol Regional Medical Center- Recognized as a High-Performing Hospital for 2019 by U.S. News & World Report, ranking Number 7 in Tennessee and earning High Performing ratings for chronic obstructive pulmonary disease, colon cancer surgery, heart failure and knee replacement. - Received the American College of Cardiology Chest Pain-MI Registry 2019 Platinum Performance Achievement Award recognizing success in implementing a higher standard of care for heart attack patients by meeting aggressive performance measures.- Earned the Tennessee Department of Healths BEST for Babies award for efforts to reduce infant mortality. Holston Valley Medical Center- Recognized as a High-Performing Hospital for 2019 by U.S. News & World Report, ranking Number 7 in Tennessee and earning High Performing ratings for chronic obstructive pulmonary disease, colon cancer surgery, heart failure and knee replacement. - Received the American College of Cardiology Chest Pain-MI Registry 2019 Platinum Performance Achievement Award recognizing success in implementing a higher standard of care for heart attack patients by meeting aggressive performance measures.- Leader in cardiovascular research and training, with annual visits from Harvard fellows to study techniques used by prominent cardiologists at Holston Valley Medical Center.Hancock County Hospital- Recognized in 2019 by Beckers Hospital Review as 67 "Critical Access Hospitals to Know". |
| CHARITY AND OTHER UNREIMBURSED COSTS | While reimbursement for healthcare services rendered is critical to the operation and sustainability of the organization, WHS recognizes its obligation to provide care to individuals who cannot afford essential medical services, including emergency care. WHS accepts all patients regardless of their ability to pay. A patient is classified as a charity patient when they meet the established policies of Ballad Health and guidelines outlined by the federal government. However, financial assistance decisions are not solely based on income. Unique financial circumstances are weighed with verified patient assets which can determine financial assistance eligibility. It is not until after verification of income and assets that a decision regarding the amount of financial assistance can be made. In fiscal year 2019, WHS incurred a loss of $22,311,971 attributable to the provision of charity care. This amount does not include the costs associated with accounts classified as bad debt. TENNCARE/MEDICAID: WHS provides care to persons covered by governmental programs, such as TennCare (Tennessee residents) and Medicaid. WHS incurred a loss of $13,263,538 providing care to this population of patients during the year.UNINSURED DISCOUNT: Uninsured patients received a 74% discount through September 30, 2018, at which time the uninsured discount increased to 77%. The uninsured discount is applied to all uninsured patients at WHS hospitals. Certain elective procedures are not eligible for the uninsured discount. The uninsured discount is calculated each year in accordance with Tennessee regulations and without regard to a patient's income or assets. Although the uninsured discount is not required by the Commonwealth of Virginia, Ballad Health applies the same discount to hospitals located in Virginia. The approximate cost of this discount in FY19, using a cost to charge ratio, was $9,723,199 for the hospitals included in this Form 990 return. |
| COMMUNITY CONTRIBUTIONS | As the largest employer in the region, Ballad Health is one of the areas principal benefactors and has made corporate citizenship an integral part of its culture. From system-wide initiatives to WHS hospitals and individual efforts of caring team members, the aim is to enrich the communities that are served. WHSs commitment includes direct financial contributions that support community healthcare needs and those non-profit agencies that advocate the health and well-being of community members.In FY19, WHS made donations to numerous health and human service organizations, social and well-being non-profits, and others within the service area.Donations to local organizations provide health care, work to increase access to health care and/or conduct research with the aim of improving health, or promote a healthy community included: - $5,000 to Crossroads Medical Mission - primary medical services to uninsured, underinsured, residents with poor access to medical care and others not currently receiving medical care- Medical supplies were donated to local emergency responder organizationsThroughout the year, WHS makes contributions to local schools and organizations that provide educational, health, and social support to youth. Many of the donations to benefit young people are restricted to services focusing on healthy eating and physical activities, after school and summer programs providing at-risk children a safe environment, and literacy programs. Studies show a correlation between literacy and medical compliance/overall health. Some of the contributions to youth programs included:- $370,452 to Boys & Girls Club of the Mountain Empire, Inc. noncash donation (net book value)of WHS Wellness Center building/land located on State Street, Bristol, TNWHS also makes financial contributions to local nonprofits that provide social, economic and well-being benefits to communities served. A strong social and economic community attracts talented health care professionals and enhances the lives of community members. Some of the donations to these organizations during the year include:- Chambers of Commerce throughout our service areas- Towns and cities to improve downtown areas and support community events- Bristol Lions Club- Levis Legacy Foundation Water Guardian tags for family members to promote drowning awareness and provide swimming lessons to families in needWHS also contributes to the arts, festivals, churches/ministries and other organizations in the local communities. Donations to these organizations during the year include:- $5,000 to Bristol Rhythm and Roots, an award-winning music festival The board of directors and senior management of Ballad Health encourage team members to devote time to local community service projects, task forces, committees, boards, volunteer programs, and other charitable organizations that benefit our communities. Team members, within reason, are allowed to serve on these outside activities as representatives of WHS. Team members serve on local chamber of commerce boards as a healthcare representative, local county economic boards, participate in school health programs, assist charitable organizations with fundraising activities, speak at local clubs/churches/groups on healthcare topics, provide assistance to local organizations at Thanksgiving and Christmas, provide health education and/or first aid at local festivals, and many other predominantly health related activities. |
| COMMUNITY RESOURCES | Ballad Health supports its parish nurse program, which is designed to provide holistic ministry and special promotion services within the faith community. The parish nurse program assists individuals in gaining optimal mental, physical and spiritual health by complementing the ministry provided by pastors and other lay ministers. Some of the services and programs provided include screenings for blood pressure, cholesterol, diabetes, glaucoma and overall fitness, classes for all age groups offered on health related issues (nutrition, exercise, parenting, care for elderly parents, stress management, CPR), hospital, nursing home and home visits for assessment of health care needs, referrals to appropriate community resources and the creation of health tips in congregational newsletters, bulletin boards and other forms of communication. In FY19, WHSs parish nurse program provided 649 home visits, accompanied community members to 1,772 clinic visits and visited community members while in the hospital or nursing home on 933 occasions. The program offered 243 blood pressure screening clinics, 412 glucose screenings, 80 health fairs and one blood drive, resulting in identification and referral of 296 people with abnormal results to physician services. The program offered health education to parishioners through 329 educational sessions, 233 newsletter articles, 22 church bulletin articles and 110 bulletin board displays. The cost for WHS to provide this program was $42,991.In FY19, Ballad Health made a major change regarding air ambulance services. Ballad selected Med-Trans, locally known as Wings Air Rescue, to continue to operate four full-time bases in Elizabethton, TN, Greeneville, TN, Jenkins, KY and Marion, VA plus a base at Bristol Motor Speedway, which is active during race events.Licensed in Tennessee, Ballad Health One air ambulance provides transport of critically ill and injured patients to one of the closest tertiary hospitals in the region. Ballad Health also provided staffing, physicians, and medical supplies to the Commonwealth of Virginia for the Virginia State Polices Med Flight air ambulance service. VSP Med Flight will continue to maintain its base in Abingdon, VA. The contribution from WHS for the air ambulance services, especially critical in rural areas, was $398,322.Ballad Health offers to the community Nurse Connection, a 24-hour toll-free health information line supported by registered nurses who provide nurse triage with medically approved triage guidelines, health information and education, registration for classes and screenings, and referrals to external resources such as Poison Control and crisis intervention. The direct cost of Nurse Connection was $105,728 this year.WHS, in collaboration with area health agencies and providers, helps with coordination, advocacy and publicity, provides space, or contributes supplies to support groups for their program activities.The Health Resources Center (HRC) is a community outreach service provided in two locations. The Johnson City HRC is located inside the Wellness Center. The Kingsport HRC is in the Fort Henry Mall. The centers are staffed by a registered nurse and other health professionals, including a registered dietitian. The HRC offers free classes, screenings, blood pressure checks, support groups, nutritional education, informational materials and resources and other services to meet community members health and health education needs.Classes offered to the public include: diabetes education and management, nutrition and healthy cooking, CPR training, exercise, weight loss, lung health, green cleaning using simple cleaning recipes, avoiding seasonal allergies, glaucoma, colorectal cancer, stress in seniors, elder concerns, sleep health, drug addiction, cancer education, heart health, foot care, safe babysitting, breastfeeding, techniques for managing chronic pain, Medicare information sessions for seniors turning 65, relaxation training, sleep apnea screening, vaccines, balance and falls prevention, child illnesses and special needs programs and classes, suicide prevention, and, many other disease-specific classes and screenings, including stroke risk. Almost all of these courses are offered free of charge except for a small fee that may be imposed for lab charges or guidebooks.A leadership committee representing 24 regional organizations, along with more than 150 community stakeholder groups, has created the regions first Accountable Care Community, a collaborative group whose goal is to transform the health of a region spanning 21 counties in Northeast Tennessee and Southwest Virginia. A partnership of Ballad Health, Healthy Kingsport and the United Way of Southwest Virginia serves as the backbone of the Accountable Care Community, which uses the collective impact model to align the efforts of all sectors of a community or region to accomplish shared objectives. The Accountable Care Community will focus on supportive systems, programs and environments that nurture strong children and families to help them develop the key characteristics to succeed in life. The goals of the Accountable Care Community are to see more children succeed in school, go on to college, and have productive careers, and to enable families to succeed in overcoming generational barriers. Camp Caterpillar, funded by WHS, features the hallmarks of a traditional day camp - kids, crafts, and other activities. But beyond the fun and games, grieving hearts find hope and healing. Through the WHS hospice program, Camp Caterpillar is designed for children, teenagers and families who have experienced the death of a loved one. The free, one-day camp utilizes social workers, counselors and nurses to help participants address their grief, learn coping strategies and share memories. The camp day kicks off with a special shared activity for all attendees, followed by age-divided breakout rotations to help children express their feelings through colors and music, discover coping strategies, share stories and create memory boxes and other crafts. Through each activity, campers are accompanied by volunteers who serve as camp buddies. The volunteers spend the day with the children and provide emotional support. The volunteers also spend individual time with any child who needs to take a few minutes away from the crowd to decompress. Dogs, certified by Therapy Dogs International, and their owners provide comfort to the children. Meanwhile, adults meet as a group to focus on understanding child stages of grief, responding to a child's unique needs, and coping with their adult feelings. Adults and children also receive materials to help facilitate discussion and healing at home. Camp Caterpillar receives referrals for campers from schools and other community organizations. In partnership with Bristol Motor Speedway, the Level II trauma center at Bristol Regional Medical Center sponsors the nationally acclaimed Accident Avoidance Workshops for teenage drivers. These intensive two day clinics,offered multiple times each year,teach hands-on,in-car accident avoidance and defensive driving skills. WHS serves as the exclusive medical care provider for Bristol Motor Speedway. In addition to staffing the infield care center for drivers and crew, the Ballad Health organization also operates multiple care centers around the track for the race fans.Bristol Regional Medical Center offers a Safe Sitters course to teach safety skills for babysitters. Topics covered in the course include rescue skills, first aid and nurturing, safe childcare.The WHS service area is sometimes referred to as the "diabetes belt" due to the high number of residents with diabetes. The Diabetes Treatment Centers, available at Bristol Regional and Holston Valley Medical Centers, are accredited by the American Diabetes Association. Self-management classes are taught by specially trained registered nurses, dietitians and certified diabetes educators and offered free of charge. For those preferring one-on-one counseling instead of group classes, the centers will also provide individual counseling at no cost. The Diabetes Treatment Center (DTC) staff also serve hospital inpatients to assist in control of blood sugar levels, medication management and educate on diabetes management. On average, 27 to 33 percent of the patients at Holston Valley Medical Center have diabetes. DTC staff provide health coaching at local businesses, present health information to community groups, and participate in health fairs. DTC staff also educate teachers in various school districts about caring for students with diabetes. The DTC also holds an annual Diabetes Expo with over 300 community members in attendance receiving free screenings, including foot, eye, kidney, and glucose education. In addition to diabetes classes held at our Diabetes Treatment Centers, staff provided diabetes education outreach presentations as well.Studies show people who understand their healt |
| COMMUNITY RESOURCES (cont'd) | - Trauma team provided many courses during the year to emergency responders, schools, and others. Special training was provided for trauma in rural areas due to Ballad Health service areas being predominantly rural. Rural communities have a 22 percent higher risk of injury-related deaths than urban areas. Only 30 percent of vehicle miles traveled occur in rural areas, however, almost half of crash deaths occur there. And, rural trauma is more likely to be from accidents related to farming, hiking, horseback riding, use of four-wheelers, etc.- Specific health issues, mostly related to diabetes and injury prevention, and first aid were covered by outreach in a popular radio format.- Through a partnership with the Sullivan County Regional Health Department, caregivers from Bristol Regional's Deborah H. Quillen Birthing Center educate the community on the dangers of smoking for pregnant women using "Smoky Sue", a doll that shows the harmful effects of tar and nicotine on a fetus.- In addition to the health education classes, support group meetings are held at our hospitals for various health conditions such as diabetes, bariatric weight loss, and cancer. |
| d/b/a - Additional Names | Holston Valley Medical Center;Hancock County Hospital;Lonesome Pine Hospital;Mountain View Regional Hospital |
| Form 990, Part VI, Line 15a - Compensation Process for Top Official | The executive committee serves as the compensation committee of Ballad Health's Board of Directors. The compensation plan for Alan Levine, Ballad Health's President and CEO, was reviewed and approved by the executive committee. An outside and independent compensation consultant was used to determine his compensation and benefits. Studies and surveys were used to ensure his pay is comparable to like positions at similarly situated organizations. |
| Form 990, Part VI, Line 15b - Compensation Process for Officers | The executive committee reviewed and approved compensation for all Ballad Health executives at the vice-president level and above during FY19 using the same methodology used to determine the CEO's compensation. |
| HANCOCK COUNTY, TN: HANCOCK COUNTY (HCH) | 10-bed facility designated by Tennessee as a critical-access hospital Hospital built through a partnership between Wellmont Health System and the Hancock County Commission Services include inpatient/outpatient acute care, emergency care, radiology, laboratory, respiratory therapy and physical therapy services |
| Holston Valley Medical Center | All Kingsport-based invasive and advanced cardiology services from Indian Path Community Hospital were integrated to Holston Valley Medical Center during FY19. With the two hospitals operating three miles apart, the opportunity to collaborate and customize services was the best choice for patients. |
| IMPROVING HEALTHCARE QUALITY | QUALITY METRICS - Ballad Healths Board of Directors has adopted a zero-harm culture for the organization, and processes have commenced to institutionalize this objective. This focused effort on quality improvement significantly benefitted patients. Specific examples include: zero infections for abdominal hysterectomy cases across the system; 47 percent reduction in pressure injury rate; 42 percent reduction in clostridium difficile infections; 39 percent reduction in iatrogenic pneumothorax rate; and 13 percent reduction in central line bloodstream infections.During FY19, there has been a 10 percent reduction in the hospital readmission rate over the prior year, and a 25 percent reduction among legacy hospitals since 2015 as evidence that physician and administrative partnership is resulting in lower cost and lower risk to patients. Ballad Health achieved the lowest readmission rate in either legacy health systems histories. ONGOING QUALITY IMPROVEMENT PROGRAMS RECEIVE PRAISE FROM NATIONAL EXPERTS - Ballad Health has instituted a comprehensive quality improvement program system-wide based on the FOCUS PDCA modela model designed to empower team members to identify opportunities for improvement and measurably implement those opportunities. These efforts are organic and driven by staff at all levels. The Ballad Health approach to quality improvement was recently praised by national experts who facilitate and assess organizational commitment to quality. For instance, in the past year, a total of 130 quality improvement projects across the system qualified at various levels of improvement for recognition, with 42 national judges evaluating the projects and awarding recognition for the results. Examples of improvement projects include: a 50 percent reduction in hospital-acquired Clostridium difficile (C.diff) across all hospitals within three months. |
| IMPROVING THE COMMUNITY'S HEALTH STATUS | Wellmont Health System (Wellmont)is one of only 29 organizations in the country participating in the Centers for Medicare & Medicaid Services(CMS) new initiative, Accountable Health Communities Model (referred to as AHC Program),aimed at improving the health of eligible Medicare and Medicaid beneficiaries. The AHC Program is designed to integrate care for health-related social needs into usual care by implementing systematic screening, referral, and patient navigation services for needs such as food insecurity,housing instability,safety,transportation needs,and utility assistance. Wellmont serves as the Bridge Organization for the AHC Program locally, leading a collaborative of multiple organizations and clinical delivery sites to bring needed services to beneficiaries residing in Southwest Virginia. Full implementation of the AHC Program was achieved during FY19. Nine full-time team members, (six Navigators, one Lead Navigator, one Screening and Referral Specialist, and one Program Manager) salaries are reimbursed by federal funding. Two part-time Navigator positions remain open. Fifty-two locations in Southwest Virginia and Northeast Tennessee serve as clinical delivery sites and the capability to identify health-related social needs. Patients screening positive for health-related social needs receive a Community Referral Summary. The Community Referral Summary contains contact and program information for relevant resources to assist with the needs identified by the screening. Since formal go-live of the AHC Program on November 17, 2018 and through June 30, 2019, 61,705 screenings have been offered, 35,544 screenings answered, 9,050 needs identified, 5,030 Community Referral Summaries given, and 2,142 patients navigated to care. The above stats are inclusive of the Ballad Health hospitals in Virginia plus three hospitals in Northeast Tennessee located close to Southwest Virginia. Wellmont also created a data system for the screening, referral, and navigation services in lieu of the CMS AHC Data System. The internal data system improved operational efficiency by at least five-fold. Patient Navigators have been re-deployed from five Virginia Community Services Boards to hospital emergency departments and primary care offices in the Ballad Health service area. This redeployment allows the Navigators to establish initial contact with a patient and complete a personal interview and action plan related to the health-related social needs identified by the patient. Laptops and cell phones were purchased for the Navigators to provide the ability to work at the clinical delivery sites and from other locations, as needed. |
| INVESTMENTS | COMMON ELECTRONIC HEALTH RECORD - Ballad Health made progress in FY19 toward establishing a common clinical platform and electronic health record (EHR). An implementation plan was developed to include infrastructure enhancements to support the expansion. A common EHR across the new health system will allow patient information to be shared immediately at the point of service regardless of where a patient enters the Ballad system, providing clinical staff with information to better manage patients in the emergency room, clinics, acute and post-acute settings. |
| MEDICAL EDUCATION | WHS participates in Ballad Healths Nurse Intern II program, overseen by Ballad Healths Clinical Education team. The program pairs each nurse intern with a registered nurse (RN) preceptor on a designated hospital unit. The interns work with their preceptor to gain valuable clinical skills to assist in the transition from nursing student to licensed nurse. The interns are under no obligation to work for Ballad Health although many of them choose to do so. Interns who complete the program become a Nurse Intern III and advance to a Nurse Intern IV upon graduation and move to RN status upon passing of the NCLEX (National Council Licensure Examination). Wellmont continues to offer free Certified Nursing Assistant (CNA) classes open to the public. The program includes classroom sessions followed by clinical experience. There is no requirement for participants to work for Wellmont upon completion of the program. The training opportunity often leads to job opportunities for graduates of the program. In FY19, over 65 percent of the graduates were hired by WHS. WHS serves as an educational environment for the training of medical residents of the James H. Quillen College of Medicine at East Tennessee State University (ETSU) and the DeBusk College of Osteopathic Medicine at Lincoln Memorial University. Residents receive supervised, hands-on training in a particular area of expertise, such as primary care or surgery. Clinical rotations are conducted at Bristol Regional Medical Center, Holston Valley Medical Center and Mountain View Regional Hospital. Hospitals incur significant costs beyond those customarily associated with providing patient care to train residents. In addition to medical residents, WHS also provides training for other Medicare-approved programs including allied health programs for pharmacy. WHS incurred $4,645,384 in unreimbursed costs for these programs in FY19. WHS facilities serve as clinical training areas for health professional education students. Dedicated staff work with regional colleges and universities, as part of the educational curriculum, to coordinate the placement of healthcare professional students. Health care students training in WHS facilities are required to complete orientation and computer training.Included in the number receiving clinical training at WHS, 1,582 nursing students from various colleges, universities and programs received training. This nursing clinical experience required extensive involvement by WHS hospital nursing staff, particularly at the two largest WHS facilities, Bristol Regional Medical Center and Holston Valley Medical Center. The cost of the clinical setting and hands-on instruction to WHS was $2,268,901.WHS provided a clinical training setting for another 813 students in health-related programs, such as biomedical engineering, radiology, pharmacy, respiratory therapy, physician assistant, nurse practitioner, laboratory, occupational therapy, social work, public health, EMT/paramedic, and other allied-health disciplines. The cost of clinical training for these additional students was $1,028,426.In addition to the hands-on training of medical residents, described above, Wellmont donated $30,000 to the Virginia Highlands Community College Educational Foundation to provide a part-time instructor for the Appalachian Tri-College nursing program. The instructor is to be located at Southwest Virginia Community College and Virginia Highlands Community College. Wellmont Health Systems medical libraries, located at Holston Valley Medical Center and Bristol Regional Medical Center, are medical libraries that provide access to medical databases, various print publications and facilitate inter-library journal and book loans. WHS medical libraries maintain book collections including medical, nursing, leadership, and cultural diversity books available for lending. The library subscribes to an online medical database. The medical libraries are utilized by various medical staff. In addition, the medical libraries provide medical information to team members and others by way of books, articles and searches of the medical literature. The libraries supplied approximately 91 articles to numerous patrons during FY19. |
| Mountain View Regional Hospital | As Ballad Health continues its work to bring together hospitals, medical practices and other services to form a community health improvement organization, one small but important step is rolling out the new Ballad Health brand. This included discussions between hospital leadership within the system and local leaders, community boards and other key stakeholders to outline the naming convention for facilities under the Ballad Health name. After evaluating options, Mountain View Regional Medical Center selected a new name to reflect their important role within the health system and their deep ties to the communities they serve. In November 2018, Mountain View Regional Medical Center changed its name to Mountain View Regional Hospital. |
| OTHER ACCOMPLISHMENTS | Ballad Healths grants and awards department works throughout the year writing grant applications to benefit communities throughout the large service area. Some examples of this reporting period include: Grant renewal to pay the salary and benefits for a medication assistance caseworker to expand a medication assistance program serving Wise County. The program in Southwest Virginia enables the health system to serve uninsured and underinsured patients; thus, playing a significant role in improving patients health, reducing hospital readmissions, and assisting doctors in providing proper treatment to patients who otherwise could be non-compliant with medications due to cost-prohibitive prescriptions. Awarded a grant for Car Seats and Teen Driver Safety to provide car seats to people in the community and to educate teen drivers on safe driving habits (such as dont text and drive). Received a grant that provides funding (in addition to our Ballad Health Cancer Patient Assistance Fund)for 75 additional patients to overcome barriers to breast cancer treatment through meeting their basic needs and/or improving their quality of life (i.e. rent/mortgage, groceries, utilities, transportation vouchers, gas cards, etc.). The Cancer Navigation program provides a single point of contact to help patients coordinate their care and understand their treatment plan. The Navigators often determine obstacles, such as the need for financial assistance, that keep patients from receiving treatment. The Komen/Virginia Blue Ridge Mobile Mammography grant was utilized to provide mammograms to women who may otherwise not receive them due to cost or access issues, along with helping to arrange financial assistance for additional diagnostic studies and further treatment, where applicable. Patients needing additional studies and treatment were assisted by our Cancer Navigators if they did not have a primary care provider.WHS continues the Value Optimization System (VOS). The goal of the system is to accelerate achievement of patient-centered care to meet patients expectations of high quality, high satisfaction, and efficient care. Each VOS team meets over an intense four-day period to identify waste/inefficiencies, develop an improved work plan, and then implement the plan immediately. The results are referred to as value streams. |
| Part III, Line 4a Program Service Accomplishments | Ballad Health (Ballad) is a tax-exempt entity and the parent corporation of both Wellmont Health System (WHS) and Mountain States Health Alliance (MSHA). The two healthcare systems came together on February 1, 2018 as a result of a merger approved by both Tennessee and Virginia Departments of Health. Ballad operates under a Certificate of Public Advantage (COPA) in Tennessee and a Cooperative Agreement (CA) in Virginia. Pursuant to the COPA and CA, WHS and MSHA are required to fulfill the obligations, commitments and covenants set forth in the COPA. Such obligations include that Ballad Health shall meet, over the ten-year period beginning July 1, 2018, established minimum spending criteria on initiatives for expanded access to healthcare services, health research and graduate medical education, population health improvement, and a region-wide health information exchange. The full text of the COPA can be found on the Tennessee Department of Health's website, while the CA can be found on the Virginia Department of Health's website.Ballad Health is a healthcare delivery system serving 1.2 million residents from 29 counties in Northeast Tennessee, Southwest Virginia, Northwest North Carolina, and Southeastern Kentucky. Ballad operates 3,162 licensed beds in 21 hospitals, including a dedicated children's hospital, community hospitals, three critical access hospitals, a behavioral health hospital, an addiction treatment facility, long-term care facilities, home care and hospice services, retail pharmacies, outpatient services and a comprehensive medical management corporation. Form 990 for WHS includes five wholly-owned hospitals while two wholly-owned hospitals, Takoma Regional Hospital d/b/a Greeneville Community Hospital in Greeneville, Tennessee and Hawkins County Memorial Hospital in Rogersville, Tennessee file separate returns.In addition to the acute care hospitals, WHS wholly owns or has ownership interest in a nursing home, an assisted living facility, physician practice organizations, ambulatory surgery centers and other health care businesses. Specific to the hospitals included in this Form 990, services were provided to: 38,209 inpatients 854,588 outpatient visits 139,419 emergency visits 2,006 deliveries 22,364 surgeries |
| PROGRAMS FOR SPECIAL POPULATIONS | WHS assisted some patients not able to pay for prescriptions at discharge. The unreimbursed cost for these prescriptions was $12,598.WHS partnered with Bolder Outreach Solutions to assist patients without insurance. Representatives were available for these patients at all WHS facilities in order to determine sources of possible governmental medical assistance (TennCare or Medicaid) and to assist in the application process and follow-up. 3,942 patients were approved for coverage during FY19. WHS incurred expense of $476,897 during FY19 to provide this service. Ballad Health and a group of the nations leading health systems are joining forces to identify ways to better care for some of the nations most vulnerable populations. The Medicaid Transformation Project is a national effort to transform healthcare and address social determinants of health for the nearly 75 million Americans who rely on Medicaid. The work will focus on five key areas of opportunity, four of which have been identified: behavioral health, child and maternal health, substance use disorder and avoidable emergency department visits. WHS hospitals will be able to improve care for all vulnerable populations based on solutions/best practices provided by this project. |
| PROGRAMS TO IMPROVE CHILDHOOD LITERACY | Since 2014, Niswonger Childrens Hospital has reached outside the hospital walls and into the community to improve child literacy through the B.E.A.R. Buddies reading program, which pairs volunteer mentors with elementary school students who need a boost in their reading skills. When five new schools recently requested to join the program, Ballad Health Chairman and CEO Alan Levine issued a call to Ballad Health team members to help fill the gap. To date, 100 volunteers for the 2020 school year have signed up.Ballad Health is committed to promoting strong starts for kids and reading achievement is an essential element that every child needs in order to be positioned for future health and success. Ballad Health partnered with seven United Way organizations from Southwest Virginia and Northeast Tennessee to pilot an initiative to increase grade-level reading and improve reading proficiency for children in the region. The partnership will have a huge impact on the community as the United Way organizations work together with local schools to improve childhood literacy across the region. Ballad Health is participating in a new initiative called STRONG Kids, which stands for Striving Toward Resiliency and Opportunities for the Next Generation, that brings together and assists regional organizations that support children. The program will enable Ballad Health, Niswonger Childrens Hospital and the Bristol chapter of Speedway Childrens Charities to share ideas and best practices that will help children in the region reach their potential through expanded opportunities in health, education and economic vitality. The partnership is designed to bring a new level of support to these organizations that are on the front lines serving children. |
| RESEARCH | The clinical research department serves as the central office for multi-specialty research oversight to Ballad Health. In addition to providing full spectrum support for studies generated and managed by the research department, the department provides oversight for studies generated by external groups. The research department has participated in several large-scale, multi-center trials with a high subject retention rate and a great sponsor/monitoring rating. Oversight services include administrative, regulatory support, and internal service arrangement. In addition, since teaching and continuing education play a large role within the organization, research staff participate in conferences/webinars. The department maintains reportable metrics and financial reports on a quarterly basis. The focus for principal investigators is mostly in therapeutic areas such as oncology, neuro/trauma/ortho, pharmacology, endocrinology, pediatrics, and cardiology. A variety of studies include different designs that may include, but are not limited to, pharmaceutical/investigational trials, retrospective medical chart reviews and registry studies. The research department is dedicated to:- providing consistent oversight and management of clinical research performed at all WHS facilities,- ensuring regulatory compliance and fiscal responsibility, and- creating a research culture across the health system.During FY19, the unreimbursed expenses of the research department were $14,065. |
| SULLIVAN COUNTY, TN: BRISTOL REGIONAL MEDICAL CENTER (BRMC) | 348-bed tertiary hospital Centers of Excellence include Wellmont CVA Heart Institute, J.D. and Lorraine Nicewonder Cancer Center, Primary Stroke Center, cardiac care, diabetes treatment center, emergency department, inpatient/outpatient hospice care, neuroscience services, occupational health, outpatient services, psychiatric care, rehabilitation services and womens health Level II trauma center Level II neonatal intensive care unit First hospital in the Southeast to offer CyberKnife radiosurgery for the treatment of cancer and other tumors Augmented its robotics program with the Da Vinci Robotic Surgery System |
| SULLIVAN COUNTY, TN: HOLSTON VALLEY MEDICAL CENTER (HVMC) | 505-bed tertiary hospital Centers of Excellence include Wellmont CVA Heart Institute, Christine LaGuardia Phillips Cancer Center, diabetes treatment center, neuroscience services, outpatient services, rehabilitation services and womens health Level I trauma center Holston Valley Regional Childrens Hospital to include a Level III neonatal intensive care unit and pediatric intensive care unit |
| WISE COUNTY, VA: LONESOME PINE HOSPITAL (LPH) | 60-bed community hospital Services include emergency care, intensive care, medical, surgical, pediatric and obstetrics Southwest Virginia Cancer Center in Norton,Virginia and Wellmont Cancer Institute in Bristol,Virginia serve medical/radiation oncology patients as part of hospital operations |
| WISE COUNTY, VA: MOUNTAIN VIEW REGIONAL HOSPITAL (MVRH) | 118-bed community hospital Provides medical/surgical services with the support of an emergency room and diagnostic imaging services 64-slice computed tomography CT scan |
| Software ID: | 18007218 |
| Software Version: | 2018v3.1 |