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PART I, LINE 6A:
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ROCHESTER GENERAL HOSPITAL'S COMMUNITY BENEFIT REPORT IS INCLUDED IN THE COMMUNITY BENEFIT REPORT FOR ROCHESTER REGIONAL HEALTH, A RELATED NOT-FOR-PROFIT ORGANIZATION, AS PART OF THE JOINT COMMUNITY BENEFIT REPORT DISTRIBUTED BY MONROE COUNTY, NY.
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PART I, LINE 7:
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THE COSTING METHODOLOGY USED FOR LINES 7A, B, C AND F WAS FROM BOTH THE HOSPITAL'S 2020 MEDICAID ICR, UTILIZING EXHIBIT 46, AND THE 2020 MEDICARE MCR, UTILIZING WORKSHEETS S-10 AND B, PART I. WORKSHEET 2 WAS USED TO CALCULATE THE RATIO OF PATIENT CARE COST-TO-CHARGES. EXHIBITS 11 AND 46 FROM THE 2020 MEDICAID ICR WERE UTILIZED TO COMPLETE THE CALCULATIONS.
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PART I, LINE 7G:
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NO PHYSICIAN CLINIC COSTS WERE INCLUDED ON LINE 7G.
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PART I, LN 7 COL(F):
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TOTAL EXPENSES ON FORM 990, PART IX, LINE 25, COLUMN (A) ARE $1,037,405,114. THE BAD DEBT EXPENSE INCLUDED IN THIS AMOUNT IS $4,320,135. AFTER BAD DEBT WAS DEDUCTED FROM TOTAL EXPENSES, THE AMOUNT OF TOTAL EXPENSES USED TO CALCULATE THE PERCENT IN LINE 7, COLUMN (F) WAS $1,033,084,979.
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PART I, LINE 7E:
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DURING 2020, ROCHESTER GENERAL HOSPITAL (RGH) SPONSORED THE FOLLOWING EVENTS AND ACTIVITIES TO PROMOTE COMMUNITY HEALTH IMPROVEMENT THAT MEET THE DEFINITION FOR DISCLOSURE ON SCHEDULE H, PART I, LINE 7E (COMMUNITY HEALTH IMPROVEMENT SERVICES AND COMMUNITY BENEFIT OPERATIONS). 2020 WAS A VERY DIFFERENT YEAR GIVEN THE ONSET AND SPREAD OF COVID-19 THROUGHOUT THE STATE AND LOCAL COMMUNITIES. AS A RESULT, THE MAJORITY OF EVENTS WERE HELD VIRTUALLY AND COMMUNITY EDUCATION BECAME THE FOCUS OF THE HOSPITAL AND OVERALL HEALTH SYSTEM.BABIES WITH BOOKSROCHESTER GENERAL HOSPITAL'S NEONATAL INTENSIVE CARE UNIT PARTICIPATED IN A WORLDWIDE NICU READ-A-THON. FAMILIES WERE ENCOURAGED TO READ TO THEIR BABIES, AND EVEN THE RGH SENIOR LEADERSHIP TEAM GRABBED SOME BOOKS AND READ TO OUR TINIEST PATIENTS. READING TO PREMATURE BABIES HELPS TO ADVANCE THEIR BRAIN DEVELOPMENT AND LANGUAGE SKILLS.WOMENHEARTRGH, IN CONJUNCTION WITH THE NATIONAL COALITION FOR WOMEN WITH HEART DISEASE, SPONSORED WOMENHEART, A SUPPORT GROUP FOR WOMEN LIVING WITH HEART DISEASE. COVID-19 VACCINE TRIAL - RGH IS ONE OF FOUR SITES NATIONWIDE TO PARTICIPATE IN A NEW COVID-19 VACCINE TRIAL. INFECTIOUS DISEASE SPECIALISTS ARE LEADING THE RANDOMIZED PLACEBO-CONTROLLED TRIAL AT RGH, WHICH CALLS FOR 90 VOLUNTEERS IN THE ROCHESTER AREA, AGES 18 TO 85, WHO HAVE NOT BEEN INFECTED WITH COVID-19.EDUCATIONAL EVENTS - OPEN TO ALL ON VARIOUS TOPICS INCLUDING: HYPERTROPHIC CARDIOMYOPATHY AND 2020 STROKE SYMPOSIUM.MAMMOS AND MAKEOVERSPUTTING THE GLAM IN MAMMOGRAM WITH MAMMOS AND MAKEOVERS. OFFERED WOMEN A FUN AND BENEFICIAL EVENT THAT FEATURES A MAMMOGRAM SCREENING, FREE MAKEOVER, CHAIR MASSAGE AND HORS D'OEUVRES! RGH SPONSORED VARIOUS SOCIAL MEDIA SPOTLIGHTS AND NEWS STORIES ON A WIDE RANGE OF TOPICS INCLUDING: CARDIOLOGY CARE; LABORATORY AND PATHOLOGY MEDICINE IS WORKING NONSTOP INSPECTING COVID-19 TESTS; WHAT STROKE PATIENTS SHOULD KNOW ABOUT COVID-19; HOSPITAL CHAPLAINS RELIEVE PATIENTS' ISOLATION DURING PANDEMIC; STATE OF THE PANDEMIC; CALLING ALL GAMERS TO JOIN OUR MINECRAFT COMMUNITY TO EXPLORE OUR NEW SANDS-CONSTELLATION CENTER FOR CRITICAL CARE. TEST YOUR SURGICAL SKILLS, DESIGN A ROOM, AND HELP US GEAR UP TO SAVE LIVES BY JOINING OUR MINECRAFT EXPERIENCE; STAYING SAFE DURING HALLOWEEN ACTIVITIES; CENTER FOR CRITICAL CARE BENEFITS FOR THE PATIENTS AND COMMUNITY; HONEY BEE PROGRAM - ROCHESTER GENERAL HOSPITAL HAS JOINED THE OTHER RRH HOSPITALS BY PLAYING HOST TO A NEW UNBEELIEVABLE WORKSPACE FOR SOME NEW WORKER BEES. THE BEEHIVES ON RGH'S ROOF ARE UNDER THE WATCHFUL EYE OF AN EXPERIENCED BEEKEEPER. THE BEEKEEPER WILL MAINTAIN THE HIVES AND HARVEST THE HONEY WHEN IT'S READY. THIS PROGRAM SUPPORTS ROCHESTER REGIONAL HEALTH'S SUSTAINABILITY MISSION TO STRENGTHEN AND SUPPORT OUR LOCAL ENVIRONMENT. IN ADDITION, OUR BEES WILL MAKE HONEY! THE HONEY WILL BE BOTTLED AND AVAILABLE FOR EMPLOYEES, PATIENTS AND VISITORS TO PURCHASE ONCE HARVEST TIME ARRIVES.RGH OPENED WOLFGANG PUCK KITCHEN COUNTER. OPEN FOR BREAKFAST, LUNCH AND DINNER, THE CAFE GIVES GUESTS AND EMPLOYEES A VARIETY OF HOT AND COLD FOOD ITEMS INCLUDING SIGNATURE WOLFGANG PUCK DISHES LIKE ROTISSERIE CHICKEN, BEEF RIBEYE, THE WOLFGANG PUCK BURGER AND ASIAN CHICKEN SALAD.EXPANDED MEDICAL SERVICES, BLOOD DRIVES AND OTHER PROGRAMS INCLUDED: - RGH, THROUGH EFFORTS TO PROVIDE EXCEPTIONAL NEUROLOGIC CARE, REVEALED ITS NEWLY UPDATED SURGICAL INTENSIVE CARE UNIT & NEUROCRITICAL CARE UNIT. - RGH HELD MUSIC THERAPY: A SELF-CARE SESSION OPEN TO THE PUBLIC - RGH INTRODUCED A NEW CARDIAC PET/CT PROGRAM ADDING ON TO EXISTING SERVICES, THE PROGRAM INCLUDES CARDIAC MYOCARDIAL PERFUSION IMAGING SOMETHING ONLY OFFERED IN THE REGION BY RGH. - RGH IS NOW HOME TO AN ORTHOPAEDIC ROBOT MAKING RGH AMONG THE FIRST HOSPITALS IN OUR REGION ABLE TO PERFORM ROBOTIC TOTAL KNEE REPLACEMENTS. - RGH IS COMMEMORATING WORLD PANCREATIC CANCER DAY BY LIGHTING UP ITS EXTERIOR IN PURPLE, WHICH IS THE OFFICIAL COLOR OF PANCREATIC CANCER AWARENESS. - RGH WAS SELECTED AS THE FIRST HOSPITAL IN THE NORTHEAST, AND ONLY ONE OF TEN IN THE NATION, TO INITIALLY OFFER THE NEW MEDTRONIC ABRE VENOUS SELF-EXPANDING STENT SYSTEM TO PATIENTS WITH DEEP VEIN BLOCKAGES. IN ADDITION TO THOSE EVENTS SPONSORED SPECIFICALLY BY ROCHESTER GENERAL HOSPITAL, ROCHESTER REGIONAL HEALTH, THE PARENT ORGANIZATION, SPONSORED THE FOLLOWING EVENTS AS A MEANS OF IMPROVING THE HEALTH OF ALL OF THE COMMUNITIES SERVED BY THE HEALTH SYSTEM: YOUTH APPRENTICE PROGRAM (SCHOOL-TO-WORK)THE ROCHESTER CITY SCHOOL DISTRICT AND ROCHESTER REGIONAL HEALTH HAVE PARTNERED TOGETHER WITH A VISION TO GIVE HIGH SCHOOL STUDENTS IN THE ROCHESTER CITY SCHOOL DISTRICT THE OPPORTUNITY TO GAIN "REAL-LIFE" EXPERIENCES IN HEALTHCARE. STUDENTS GAIN ACCESS TO THE DIFFERENT POSITIONS WITHIN A HEALTHCARE ORGANIZATION, AND BECOME CERTIFIED BY NEW YORK STATE THAT THEY HAVE HAD YOUTH EMPLOYMENT COMPETENCY TRAINING WHEN THEY EARN THEIR HIGH SCHOOL DIPLOMA. IN THE PAST 10 YEARS, 100% OF STUDENTS WENT THROUGH THIS PROGRAM HAVE GRADUATED HIGH SCHOOL. UPON GRADUATION AND COMPLETION OF THE PROGRAM, PARTICIPANTS ARE ELIGIBLE TO APPLY FOR ENTRY LEVEL POSITIONS AS A PATIENT CARE TECHNICIAN, PEDIATRIC TECHNICIAN, MATERIAL RECORD ASSISTANT, RESPIRATORY CARE AIDE, AND A TRANSPORTER AND LAB ASSISTANT. RIT ROCHESTER REGIONAL HEALTH ALLIANCEROCHESTER REGIONAL PARTNERS WITH ROCHESTER INSTITUTE OF TECHNOLOGY (RIT) ON MANY INITIATIVES INCLUDING BIOMEDICAL RESEARCH, HEALTHCARE EDUCATIONAL PROGRAMS, RESEARCH AND DEVELOPMENT OF INNOVATIVE TECHNOLOGY, AND OTHER SUSTAINABILITY INITIATIVES WITHIN THE ROCHESTER COMMUNITY. ROCHESTER REGIONAL PROVIDES REAL WORLD EXPERIENCE FOR STUDENTS WHO WILL EXPAND THE CARE WE PROVIDE TO OUR COMMUNITIES. TO LEARN MORE VISIT THE RIT ROCHESTER REGIONAL HEALTH ALLIANCE WEBSITE. FUTURE OF HEALTH CARE AFTER THE PANDEMIC: RRH'S HEALTH INFORMATICS TEAM PARTICIPATED IN AN RIT-SPONSORED PANEL DISCUSSION AND WEBINAR ON CURRENT EVENTS. LEADING EXPERTS WEIGHED IN ON THE INFLUENCE OF COVID-19, INCLUDING ITS IMPACT ON PATIENT CARE AND TELEMEDICINE. JCC OF GREATER ROCHESTER - ROCHESTER REGIONAL HEALTH ALLIANCE PEDIATRIC DENTIST FROM RRH VISITED THE JCC TO SHARE IMPORTANT TIPS ABOUT BRUSHING WITH SOME OF THE JCC'S YOUNGEST MEMBERS. SEVERAL CLASSES OF CHILDREN, RANGING IN AGE FROM 2-6 YEARS OLD, LEARNED ABOUT HEALTHY FOODS FOR THEIR TEETH, HOW TO BRUSH AND FLOSS, AND THAT THE BABY SHARK SONG IS THE PERFECT LENGTH FOR TIMING BRUSHING ROUTINES. THIS VISIT IS JUST ONE OF THE EDUCATIONAL SEMINARS RRH PROVIDES TO MEMBERS OF THE COMMUNITY AS PART OF OUR PARTNERSHIP WITH THE JCC.URBAN RENEWAL - EDUCATION EXPANSION RRH HAS STARTED WORK ON ONE OF ITS MOST AMBITIOUS URBAN RENEWAL PROJECTS TO DATE - THE TRANSFORMATION OF THE LONG-ABANDONED MACY'S BUILDING IN THE FORMER MEDLEY CENTER IN IRONDEQUOIT. RENOVATIONS WILL RESULT IN A NEW, EXPANDED SPACE FOR THE ISABELLA GRAHAM HART SCHOOL OF PRACTICAL NURSING AND THE FUTURE RRH COLLEGE OF HEALTH CAREERS. THIS EXPANSION REPRESENTS NOT ONLY OUR COMMITMENT TO THE ADVANCEMENT OF NURSING EDUCATION BUT ALSO OUR LEADERSHIP IN SUSTAINABILITY THROUGH URBAN RENEWAL. RRH WILL TAKE THE LONG-ABANDONED BUILDING AND CREATE A LEADING-CLASS INSTITUTION OF HIGHER LEARNING FOR NURSES AND HEALTH CARE PROFESSIONALS OF THE FUTURE. NURSES OF EVERY DISCIPLINE AND DEGREE LEVEL ARE IN HIGH DEMAND. RRH IS COMMITTED TO ENSURING A CLEAR, NAVIGABLE PATH TO TRAINING AND EDUCATION ACROSS THE NURSING EDUCATION SPECTRUM, BEGINNING WITH THE LPN PROGRAM AND CONTINUING THROUGH OUR NEW REGISTERED NURSE (RN) PROGRAM.
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PART I, LINE 7E (CON'T):
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THE CLIFTON SPRINGS NURSING HOME WAS RECENTLY RECOGNIZED BY THE AMERICAN NURSES CREDENTIALING CENTER AS A PATHWAY TO EXCELLENCE IN LONG TERM CARE. CLIFTON SPRINGS NOW JOINS AN ELITE GROUP OF ONLY SIX LONG TERM CARE FACILITIES IN NEW YORK STATE TO RECEIVE THIS PRESTIGIOUS HONOR. THE ANCC RECOGNIZES LONG TERM CARE FACILITIES WITH PATHWAY TO EXCELLENCE, COMPARABLE TO A HOSPITAL RECEIVING MAGNET STATUS, FOR THEIR DIVERSE AND POSITIVE PRACTICE ENVIRONMENTS THAT ENABLE NURSES TO GROW. CLIFTON SPRINGS NURSING HOME RECEIVED THIS RECOGNITION FOR ITS COMMITMENT TO PROVIDING A NETWORK OF SUPPORT AND ADVANCEMENT OPPORTUNITIES THAT EMPOWER OUR NURSING STAFF.DE MAY LIVING CENTER LOCATED IN NEWARK IS A 180-BED SKILLED NURSING RESIDENCE THAT PROVIDES BOTH CALM AND STIMULATING ATMOSPHERES FOR RESIDENTS. SERVICES INCLUDE: POST-ACUTE CARE, SHORT-TERM REHABILITATION, VENTILATOR CARE, DEMENTIA CARE, PERITONEAL DIALYSIS, WOUND CARE, TELEMEDICINE, NEUROBEHAVIORAL CARE, LONG TERM SKILLED NURSING CARE AND ADULT DAY CARE.EDNA TINA WILSON LIVING CENTER IN ROCHESTER IS A 120-BED SKILLED NURSING FACILITY THAT USES INNOVATIVE NEIGHBORHOOD DESIGN, WITH RESIDENT ROOMS CLUSTERED AROUND THE ACTIVITY CENTER AND THE LIVING AND DINING AREAS TO PROMOTE MORE SOCIAL AND INTERACTIVE LIVING. THE CENTER SPECIALIZES IN LONG-TERM CARE, REHABILITATIVE SERVICES, PAIN MANAGEMENT, RESPIRATORY THERAPY, IV THERAPY, PERITONEAL DIALYSIS SERVICES, RESPITE AND HOSPICE CARE.HILL HAVEN LIVING AND NURSING CENTER IN WEBSTER IS A 288-BED FACILITY WITH A COMPREHENSIVE RANGE OF MEDICAL AND ASSISTED LIVING SENIOR SERVICES, INCLUDING SHORT-TERM REHABILITATION, SKILLED NURSING, RESPIRATORY, IV THERAPY, CENTRAL LINE MEDICATIONS AND MAINTENANCE, POST-SURGICAL WOUND CARE, ON-SITE HEMODIALYSIS, PERITONEAL DIALYSIS, TELEMEDICINE, DEMENTIA, ALZHEIMER'S, AND HOSPICE CARE. IN 2019, HILL HAVEN RECEIVED THE U.S. NEWS & WORLD REPORT BEST NURSING HOMES DESIGNATION. TO QUALIFY, NURSING HOMES MUST EARN AN AVERAGE RATING OF 4.5 OUT OF 5 DURING 10 MONTHS OF FEDERAL REPORTS. OUT OF 48 FACILITIES REVIEWED IN THE ROCHESTER AREA, HILL HAVEN RECEIVED ONE OF THE THREE AREA DESIGNATIONS.AS COVID-19 SURGED IN OUR COMMUNITY, ROCHESTER REGIONAL HEALTH ANSWERED THE CHALLENGE WITH THE CREATION OF EMPIRE MANOR, A TEMPORARY COVID-DEDICATED NURSING HOME ON THE HILL HAVEN CAMPUS. DURING A TIME WHEN OUR COMMUNITY NEEDS MORE HOSPITAL BED CAPACITY TO CARE FOR THE ACUTELY ILL AND INJURED. EMPIRE MANOR WILL HELP RELIEVE SOME OF THIS PRESSURE ON OUR HOSPITALS.PARK RIDGE LIVING CENTER IS LOCATED IN ROCHESTER. IT RECEIVED A FIVE-STAR RATING FROM THE CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS), A DESIGNATION GIVEN TO ONLY 10 PERCENT OF NURSING HOMES NATIONWIDE. THIS 120 BED FACILITY IS HOME TO THE 40-BED TIMOTHY R. MCCORMICK TRANSITIONAL CARE CENTER, SPECIALIZING IN JOINT REPLACEMENT AND COMPLEX FRACTURE RECOVERY, STROKE AND NEUROLOGICAL REHABILITATION, PHYSICAL, OCCUPATIONAL AND SPEECH THERAPY, IV THERAPY, AND CENTRAL LINE MEDICATIONS. THE FACILITY'S WEGMAN FAMILY COTTAGES SERVES 80 ELDERS. THE COTTAGES ALLOW ELDERS TO LIVE IN A HOME-LIKE ENVIRONMENT WHILE RECEIVING SKILLED NURSING CARE. FOUR YEARS IN A ROW PARK RIDGE LIVING CENTER (PRLC) HAS BEEN NAMED A BEST NURSING HOME BY U.S. NEWS & WORLD REPORT. ONLY 19% OF APPROXIMATELY 15,000 NURSING HOMES RATED ACROSS THE U.S. RECEIVED THIS HIGH HONOR. PRLC IS ONE OF ONLY FOUR NURSING HOMES IN NEW YORK STATE TO BE RECOGNIZED FOR BOTH LONG-TERM AND SHORT-TERM CARE.UNITY LIVING CENTER IN ROCHESTER IS A 120-BED STATE-OF-THE-ART SKILLED NURSING FACILITY FOCUSED ON TREATMENT AND REHABILITATIVE CARE FOR PATIENTS WITH MEDICALLY COMPLEX NEEDS, DEMENTIA, AND BEHAVIORAL CHALLENGES. SPECIAL SERVICES INCLUDE SHORT-TERM REHABILITATION, PULMONOLOGY, RESPIRATORY THERAPY, TRACHEOTOMY CARE, WOUND CARE, PAIN CONTROL, AND IV THERAPY, AND PERITONEAL DIALYSIS, ACCESS TO HEMODIALYSIS, VENTILATOR BEDS, BARIATRIC CARE AND RELAXATION THERAPY TO MEET THE NEEDS OF THOSE WITH CHRONIC DISEASES.UNITY LIVING CENTER HAS BEEN AWARDED A FOUR-STAR RATING FROM THE CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS). THIS TREMENDOUS ACCOMPLISHMENT HIGHLIGHTS THE SUCCESSFUL PERFORMANCE OF UNITY LIVING CENTER'S DEDICATED, HARD-WORKING AND PASSIONATE EMPLOYEES. CMS RANKS NURSING HOMES NATIONWIDE WITH THE INTENT TO HELP FAMILIES AND CAREGIVERS COMPARE FACILITIES AND MAKE THE BEST CHOICE WHEN DECIDING ON CARE FOR A LOVED ONE. THE RATING INCORPORATES THREE FACTORS: QUALITY MEASURES, STAFFING RATIO, AND ANNUAL HEALTH INSPECTION REPORTS FROM THE NYS DEPARTMENT OF HEALTH.UNITY'S HOUSING GROUP OFFERS 261 AFFORDABLE AND SUBSIDIZED APARTMENTS IN FIVE LOCATIONS. OUR AFFORDABLE SENIOR LIVING COMMUNITIES OFFER COMFORTABLE AND CONVENIENT HOUSING OPTIONS FOR INDEPENDENT ADULTS AGES 55 AND OLDER AT PRICES THAT FIT EVERY BUDGET. STARTING IN 2020, RRH BEGAN COLLABORATING WITH PATHSTONE, A NOT-FOR-PROFIT COMMUNITY DEVELOPMENT AND HUMAN SERVICES ORGANIZATION, TO OFFER SUPPORTIVE SERVICES FOR RESIDENTS OF THE NEW SKYVIEW PARK APARTMENTS LOCATED AT THE FORMER MEDLEY CENTRE IN IRONDEQUOIT. THE SENIOR APARTMENT COMPLEX IS FOR INDIVIDUALS 55 YEARS OR OLDER WHO MAY BE AT RISK FOR HOMELESSNESS OR WISH TO REMAIN INDEPENDENT WITH THE ASSISTANCE OF SUPPORTIVE SERVICES.PARK RIDGE CHILD CARE CENTER CARES FOR CHILDREN BETWEEN EIGHT WEEKS TO TWELVE YEARS OF AGE. LOCATED ON THE UNITY HOSPITAL CAMPUS, THE CENTER OFFERS A SAFE AND NURTURING ENVIRONMENT - A HAPPY HOME AWAY FROM HOME WHERE EVERYONE TRULY CARES ABOUT YOUR CHILD'S GROWTH, DEVELOPMENT, AND WELL-BEING. EACH OF OUR HIGHLY TRAINED TEACHERS AND STAFF FOCUSES ON MEETING YOUR CHILD'S PHYSICAL, SOCIAL, EMOTIONAL AND COGNITIVE NEEDS.ROCHESTER AMBULATORY SURGERY CENTER (RASC) IS A 29,000 SQUARE-FOOT FACILITY THAT INCLUDES SIX OPERATING ROOMS AND TWO MINOR PROCEDURE ROOMS EQUIPPED WITH STATE OF THE ART EQUIPMENT AND INSTRUMENTATION. ACCREDITED BY THE ACCREDITATION ASSOCIATION FOR AMBULATORY HEALTHCARE, THE NEW YORK STATE DEPARTMENT OF HEALTH AND IS A MEDICARE-CERTIFIED FACILITY. THE MISSION OF RASC IS TO PROVIDE A SAFE, CONVENIENT AND COST-EFFECTIVE ALTERNATIVE TO TRADITIONAL SURGICAL CARE. LINDEN OAKS SURGERY CENTER IS A FREESTANDING, MULTISPECIALTY AMBULATORY SURGERY CENTER WHERE A BROAD RANGE OF OUTPATIENT SURGICAL PROCEDURES ARE PERFORMED. THE CENTER OFFERS FOUR OPERATING ROOMS AND TWO PROCEDURE ROOMS WHICH ARE FULLY EQUIPPED WITH PREOPERATIVE AND POST-ANESTHESIA CARE AREAS IN ORDER TO PROVIDE HIGH QUALITY CARE AND SAFETY IN A CONVENIENT OUTPATIENT SURGERY CENTER. WESTFALL SURGERY CENTER, OFFERS WIDE RANGE OF SURGICAL SERVICES - FROM GENERAL SURGERY TO PLASTIC SURGERY. WESTFALL SURGERY CENTER PROVIDES HIGH-QUALITY CARE AND SAFETY IN A CONVENIENT OUTPATIENT SURGERY SETTING. ROCHESTER REGIONAL HEALTH IMMEDIATE CARE OPERATING NINE LOCATIONS IN MONROE COUNTY, IS COMMITTED TO PROVIDING THE HIGHEST QUALITY HEALTHCARE FOR RESIDENTS AND VISITORS OF MONROE AND SURROUNDING COUNTIES. THE DEDICATION TO PROVIDING AN EXCEPTIONAL PATIENT EXPERIENCE IS SEEN FROM THE HONOR OF BEING VOTED "BEST URGENT CARE CENTER" IN ROCHESTER BY THE ROCHESTER BUSINESS JOURNAL AND DAILY RECORD FOR TWO CONSECUTIVE YEARS. THESE IMMEDIATE CARE CENTERS OFFER FULL-SERVICE URGENT CARE AND OCCUPATIONAL MEDICINE SERVICES WITH PHYSICIANS, DIAGNOSTIC TOOLS, AND LABS ON-SITE.ACM MEDICAL LABORATORY IS A FULL SERVICE CLINICAL AND PATHOLOGY LABORATORY CONDUCTING MORE THAN 20 MILLION TESTS EVERY YEAR FOR PHYSICIANS, NURSING HOMES AND HOSPITALS; PHARMACEUTICAL, BIOTECH AND RESEARCH ORGANIZATIONS; COLLEGES AND UNIVERSITY HEALTH CENTERS; AND OCCUPATIONAL HEALTH GROUPS. ACM HAS OPERATIONS IN THE U.S., U.K., INDIA, CHINA AND SINGAPORE. OPERATIONS EXTEND TO MORE THAN 60 COUNTRIES AND OFFER A BROAD MENU OF CLINICAL, PATHOLOGY AND MOLECULAR TESTING. ACM IS ONE OF THE LARGEST REGIONAL REFERENCE LABORATORIES IN NEW YORK STATE.ROCHESTER REGIONAL HEALTH FOUNDATION, NEWARK WAYNE COMMUNITY HOSPITAL FOUNDATION, CLIFTON SPRINGS HOSPITAL FOUNDATION AND UNITED MEMORIAL MEDICAL CENTER FOUNDATION: THE VITAL SERVICES THAT ROCHESTER REGIONAL PROVIDES TO THE COMMUNITY WOULD NOT BE POSSIBLE WITHOUT THE SUPPORT OF THE FOUNDATIONS. IN THE NONPROFIT ORGANIZATIONAL STRUCTURE THE FOUNDATIONS ARE CRITICAL TO THE ABILITY TO MAKE ONGOING INVESTMENTS IN STATE-OF-THE-ART MEDICAL TECHNOLOGY, CLINICAL PROGRAMS, FACILITIES, RESEARCH, AND EDUCATION THAT BENEFIT THE COMMUNITY AS A WHOLE. THE IMPACTS OF THE FOUNDATIONS' EFFORTS ARE VISIBLE THROUGHOUT THE HOSPITALS, AND IN THEIR DISTINGUISHED CENTERS OF EXCELLENCE. THE FOUNDATIONS' FUNDRAISING PROGRAMS DIRECTLY BENEFIT THE ONGOING NEEDS OF THE COMMUNITY THROUGH IMPROVED AND EXPANDED PATIENT CARE PROGRAMS, SERVICES, AND FACILITIES AND HELP PURCHASE EQUIPMENT. THIS ENHANCES THE HIGH-TOUCH AND COMPASSIONATE CARE AVAILABLE TO ALL WHO ARE SERVED IN THE COMMUNITY.
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PART I, LINE 7E (CON'T):
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AT ROCHESTER REGIONAL HEALTH, WE UNDERSTAND THAT THE HEALTH OF OUR COMMUNITY, ENVIRONMENT, AND FINANCES ARE ALL INTERTWINED. WE'RE MANAGING ALL OF OUR RESOURCES TO REDUCE OUR OVERALL ENVIRONMENTAL FOOTPRINT AND LEAD SUSTAINABILITY EFFORTS IN THE NORTHEAST. HOSPITALS CAN USE MORE THAN DOUBLE THE AMOUNT OF ENERGY AS COMMERCIAL BUILDINGS AND ON AVERAGE GENERATE MORE THAN THIRTY-THREE POUNDS OF WASTE PER PATIENT PER DAY - WE'RE MAKING ROCHESTER REGIONAL HEALTH THE EXCEPTION.OUR SUSTAINABILITY DEPARTMENT IS DEDICATED TO HELPING IMPROVE THE HEALTHCARE EXPERIENCE, ENSURE A HEALTHY ENVIRONMENT, AND LOWER HEALTHCARE COSTS. WE'RE REDUCING WASTE, ELIMINATING TOXINS, AND CREATING A MORE SUSTAINABLE COMMUNITY NOW AND FOR THE FUTURE. A FEW OF THE MANY SUSTAINABILITY PROJECTS AN INITIATIVES UNDERWAY AT ROCHESTER GENERAL HOSPITAL DURING 2020 INCLUDE:LIGHTING UPGRADES - ROCHESTER REGIONAL CONTINUES TO EXPAND ENERGY EFFICIENCY THROUGH LIGHTING UPGRADES IN OUR BUILDINGS. THE PURPOSE OF LIGHTING UPGRADES ARE TO REDUCE OVERALL FINANCIAL AND ENERGY COSTS ASSOCIATED WITH ONE OF THE LARGEST ENERGY CONSUMERS IN A BUILDING: LIGHTING. LIGHTING UPGRADES INVOLVE SWITCHING OUT EXISTING INEFFICIENT BULBS/FIXTURES WITH MORE EFFICIENT ONES. THIS NOT ONLY REDUCES THE AMOUNT OF ENERGY CONSUMED BUT ALSO REDUCES THE ELECTRICITY COST OF THE BUILDING (FROM A SUPPLY CHARGE AND DEMAND CHARGE STANDPOINT) AS WELL AS THE BUILDING'S OVERALL CARBON FOOTPRINT BY REDUCING THE AMOUNT OF ELECTRICITY NEEDED TO BE GENERATED BY THE POWER PLANT.SHARP CONTAINER RECYCLING - THIS PROGRAM WAS ESTABLISHED TO RECYCLE SHARP CONTAINERS RATHER THAN SEND THEM TO THE LANDFILL. THIS PREVENTS LANDFILLS FROM FILLING AS QUICKLY. ADDITIONALLY IT REDUCES THE AMOUNT OF HARMFUL GASES PRODUCED AND RELEASED INTO THE ATMOSPHERE, IMPROVING OVERALL HEALTH OF SURROUNDING COMMUNITIES. REPROCESSING OF SINGLE USE DEVICES - A PROGRAM SET UP TO MINIMIZE THE AMOUNT OF WASTE PRODUCED IN OUR OPERATING ROOMS. SINGLE USE DEVICES WHICH WOULD TYPICALLY BE THROWN AWAY AFTER A SINGLE USE ARE SENT TO A FACILITY IN WHICH THEY ARE CLEANED AND REPACKAGED TO BE USED IN OR'S ONCE AGAIN. THE PROGRAM IS SAFE AND EFFECTIVE AT REDUCING WASTE. THE BENEFITS INCLUDE POTENTIALLY SUBSIDIZED HOSPITAL COSTS (AS REPROCESSED DEVICES ARE LESS EXPENSIVE TO BUY THAN NEW DEVICES) AS WELL AS REDUCED LANDFILL USAGE AND RESULTING POLLUTION.RECYCLING - RECYCLING REDUCES WASTE AND INCREASES AVAILABLE RESOURCES FOR CURRENT GENERATIONS WHILE ALSO EXTENDING THE AMOUNT OF RESOURCES AVAILABLE FOR FUTURE GENERATIONS. DURING 2020, ROCHESTER GENERAL HOSPITAL, THROUGH ITS RECYCLING EFFORTS REDUCE WASTE IN LANDFILLS BY 1,304,660 POUNDS. - RRH BECAME THE ONLY HEALTH SYSTEM IN THE ROCHESTER AREA TO OFFER ROBOTIC TUBAL REANASTOMOSIS (REVERSE TUBE TYING). RRH HAS BEEN LEADING THE WAY IN MINIMALLY INVASIVE, ROBOTIC-ASSISTED SURGERIES SINCE 2004. ROBOTIC SURGERY AT RRH MEANS LESS TRAUMA TO THE BODY, MINIMIZED BLOOD LOSS, LESS POST-OPERATIVE PAIN, SHORTER HOSPITAL STAYS, LOWER RISK OF INFECTION, FASTER RECOVERY, AND LESS SCARRING. THIS IS JUST ANOTHER ONE OF THE WAYS OUR TEAMS ARE AHEAD OF THE CURVE IN DELIVERING THE BEST POSSIBLE CARE TO OUR PATIENTS AND COMMUNITY. - RRH HAS PARTNERED WITH EMMI, OUR PATIENT EDUCATION PLATFORM, TO PROVIDE AN EXTENSIVE LIBRARY OF VALUABLE RESOURCES. EMMI PROGRAMS HELP PATIENTS AND THEIR FAMILIES BY SIMPLIFYING COMPLEX MEDICAL INFORMATION AND INCREASING KNOWLEDGE ABOUT A CONDITION, PROCEDURE, ETC. THESE RESOURCES ARE EVEN MORE MEANINGFUL AND RELEVANT GIVEN THE CURRENT HEALTH CARE ENVIRONMENT. THROUGH THIS PLATFORM, RRH IS LAUNCHING PATIENT OUTREACH CAMPAIGNS THAT FEATURE INFORMATIVE, DIGESTIBLE EMMI VIDEOS ON TOPICS SUCH AS: HYPERTENSION; COVID-19; DIABETES - EYE EXAM VISIT; MEDICARE WELLNESS VISITS; WHERE TO GO WHEN YOU ARE SICK; CHOOSING A HEALTHCARE PROXY; THINKING ABOUT QUITTING SMOKING. - AT RRH, OUR PHILOSOPHY IS TO MEET AND ACCEPT INDIVIDUALS WHEREVER THEY ARE IN THEIR PATH OF RECOVERY. WE SUPPORT OUR PATIENTS IN RECOGNIZING THE HARMFUL EFFECTS OF CONTINUED ABUSE AND HELP THEM TO ADAPT NEW SKILLS TO MANAGE THEIR ADDICTION. IN HONOR OF NATIONAL RECOVERY MONTH, WE THANK OUR DEDICATED HEALTH CARE PROFESSIONALS WHO PROVIDE SUPPORT FOR THOSE ON THEIR ROAD TO RECOVERY, AND CELEBRATE THE GAINS MADE BY THOSE IN RECOVERY. - IN HONOR OF HISPANIC HERITAGE MONTH, RRH CELEBRATES CULTURAL DIVERSITY OF OUR RRH FAMILY AND THE COMMUNITIES WE SERVE. AS WE HONOR HISPANIC HERITAGE, LET'S ALSO RENEW OUR COMMITMENT TO ENSURING THAT EVERY MEMBER OF OUR COMMUNITY ENJOYS ROBUST ACCESS TO THE HIGHEST QUALITY AND MOST AFFORDABLE CARE, DELIVERED WITH KINDNESS, INTEGRITY, AND RESPECT. - IN HONOR OF BREAST CANCER AWARENESS MONTH, RRH STAFF WORE PINK AND PROVIDED MAMMOS & MAKEOVERS-TO-GO. FOR THIS TWO DAY EVENT, WOMEN WHO ATTEND RECEIVED A MAMMOGRAM SCREENING AND COMPLIMENTARY SELF-CARE ITEMS FOR PAMPERING AT HOME. - RRH DIVERSITY, EQUITY & INCLUSION LEADERS HELD A COMMUNITY CONVERSATION ON THE COVID-19.
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PART II, LINE 4
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SOCIAL MEDIA SPOTLIGHTS AND NEWS FEATURES PROVED TO BE A VITAL COMPONENT DURING THE COVID PANDEMIC YEAR. RRH PREPARED, PARTICIPATED IN AND PRESENTED ON THE FOLLOWING TOPICS THROUGHOUT THE COURSE OF THE YEAR: HEALTH AND SAFETY TIPS FOR STUDENTS STUDYING ABROAD; MEN'S HEALTH AND NEW TECHNOLOGY IN THE TREATMENT OF PROSTATE, KIDNEY AND BLADDER CANCER; OPENING OF THE NEW CENTER FOR CRITICAL CARE; HEART FAILURE TREATMENT; ELECTROPHYSIOLOGY AND HOW PATIENTS CAN STAY IN TUNE WITH THEIR OVERALL HEART HEALTH; TIPS FOR PEOPLE WHO THINK THEY HAVE A HEART CONDITION; STRUCTURAL HEART DISEASES AND THE APPROACHES USED TO TREAT THESE CONDITIONS; HEART DISEASE IN WOMEN; BENEFITS OF POSITIVE THINKING, GRATITUDE AND BEING OPTIMISTIC IN THE WELLNESS OF PATIENTS AND THE SUCCESSFUL OUTCOMES IN THEIR OVERALL CARE; GUIDELINES ON SCREEN TIME FOR KIDS AND HARM THAT CAN BE CAUSED BY OVERUSE; BREAKFAST AND ITS IMPORTANCE FOR THE ENERGY NEEDED TO FOCUS WHILE AT SCHOOL OR WORK; COLORECTAL CANCER SCREENING AND PREVENTION PROGRAM DESIGNED TO EDUCATE AND HELP PREVENT COLORECTAL CANCER IN MEN AND WOMEN; TIPS FOR STARTING A HOME VEGETABLE GARDEN DURING THIS TIME OF SOCIAL DISTANCING; HOW TO HAVE A CONVERSATION WITH CHILDREN ABOUT COVID-19; NECESSITY TO ASSIST PATIENTS AND MEMBERS OF THE COMMUNITY WHO ARE STRUGGLING DURING THIS CRISIS AND BEYOND; A NEW DRIVE-THRU EVALUATION VIDEO TO EDUCATE OUR COMMUNITY AND SHOW THE EXTENSIVE WORK THAT IS HAPPENING TO MEET THE GROWING LOCAL NEED FOR HEALTH CARE SERVICES, INCLUDING COVID-19 SCREENINGS; IN-DEPTH CONVERSATION ON COVID-19, ITS IMPACT ON OUR PEOPLE, ADJUSTMENTS MADE BY OUR HEALTH SYSTEM, THE SAFETY OF OUR COMMUNITY; STEPS TO TAKE IN PREPARING YOUR FAMILY FOR TICK AND MOSQUITO SEASON; EXPANDED COVID-19 TESTING CAPACITY TO INCLUDE AUTOMATED TESTING ON THE ROCHE PLATFORM; CLEANING TIPS FOR COVID-19; KEEPING YOUR CHILD'S BRAIN ACTIVE WHILE MAINTAINING SOCIAL DISTANCING; ADVICE ON HOW TO MAINTAIN GOOD MENTAL HEALTH DURING THE PANDEMIC AND EVERY DAY; HEADACHES, MIGRAINES AND HOW RRH IS UTILIZING CARE NOW TELEHEALTH TO TREAT PATIENTS DURING THE COVID-19 PANDEMIC; AT-HOME SKIN AND HAIR CARE; FIVE RECOVERY TIPS FOR THOSE STRUGGLING WITH SUBSTANCE USE AND SUBSTANCE ABUSE DISORDERS; HELPFUL TIPS ON HOW TO PRACTICE HEALTHY EATING HABITS AT HOME; TOOLS AND MOBILE APPS THAT CAN HELP SUPPORT HEALTHY EATING AND EXERCISE HABITS DURING COVID; HOW TO DIFFERENTIATE BETWEEN COVID-19 SYMPTOMS AND SEASONAL ALLERGIES; HOW TO HAVE A CONVERSATION WITH YOUR FAMILY ABOUT CARE PREFERENCES AND END-OF-LIFE WISHES; CHEMICAL DEPENDENCY TREATMENT OPTIONS DURING COVID-19; PRIMARY CARE OPTIONS DURING COVID-19; SIX TIPS ON AVOIDING ZOOM FATIGUE AND STAYING HEALTHY WHEN USING VIDEO CHATS; AND NUMEROUS OTHERS. ROC2025 - ROCHESTER REGIONAL HEALTH HAS ENTERED INTO A PLEDGE AGREEMENT WITH ROC2025 TO CONTRIBUTE $100,000 FOR EACH OF THE NEXT FIVE YEARS. ROC2025 IS AN INNOVATIVE ALLIANCE OF ECONOMIC DEVELOPMENT ORGANIZATIONS DEDICATED TO MAKING GREATER ROCHESTER, NEW YORK ONE OF THE MOST DYNAMIC AND RAPIDLY GROWING REGIONAL ECONOMIES IN THE U.S. IT IS THE MISSION OF ROC2025 TO CREATE NEW JOBS, INCREASE REGIONAL WEALTH, RAISE REGIONAL GDP AND ENHANCE OPPORTUNITY. ROC2025 INVESTS IN A WORLD-CLASS ECONOMIC DEVELOPMENT ECOSYSTEM WHERE INCUMBENT BUSINESSES ARE THRIVING, NEW FIRMS ARE LOCATING, AND THE WORLD'S BEST TALENT IS CHOOSING TO LIVE. THROUGH ROC2025, WE'RE DEDICATING SIGNIFICANTLY MORE RESOURCES TO GROWTH. ENHANCING THE REACH AND IMPACT OF CURRENT EFFORTS, FURTHERING OUR WORK TO EXPAND THE REGIONAL ECONOMY, AND COMPETING MORE EFFECTIVELY FOR JOBS AND INVESTMENT.ROCCOVID - ROCHESTER REGIONAL HEALTH JOINED MONROE COUNTY, THE CITY OF ROCHESTER, UNIVERSITY OF ROCHESTER MEDICAL CENTER AND COMMON GROUND HEALTH TO HELP LAUNCH ROC COVID, A NEW ONLINE HEALTH SCREENING SURVEY TOOL TO HELP PREVENT FURTHER SPREAD OF THE VIRUS THROUGHOUT THE GREATER ROCHESTER AND FINGER LAKES REGION. DATA COLLECTED BY ROCCOVID.ORG WILL ALSO INCREASE UNDERSTANDING OF THE VIRUS, MEASURE EFFORTS TO SLOW ITS PROGRESSION, AND HELP DETERMINE WHERE TO FOCUS TESTING OR ADJUST STAY-AT-HOME AND PHYSICAL DISTANCING REQUIREMENTS. SCIENTISTS AND INFORMATION TECHNOLOGY STAFF FROM RRH AND URMC HELPED DEVELOP THE ONLINE SURVEY, WHICH CONSISTS OF A FEW QUESTIONS THAT RESIDENTS ARE ENCOURAGED TO ANSWER DAILY, EVEN WHEN THEY ARE EXPERIENCING NO SYMPTOMS. SPONSORSHIPS - ROCHESTER REGIONAL HEALTH, AS A SYSTEM, INCLUDING CLIFTON SPRINGS HOSPITAL & CLINIC, IS COMMITTED TO GIVING BACK TO THE COMMUNITY BY SUPPORTING THE MANY ORGANIZATIONS THAT ARE ALREADY WORKING SO HARD TO IMPROVE COMMUNITY HEALTH. AS SUCH, WE PROVIDE RESOURCES TO LOCAL ORGANIZATIONS AND COMMUNITY EVENTS INCLUDING THE AMERICAN HEART ASSOCIATION, THE ROCHESTER PHILHARMONIC ORCHESTRA, JORDAN HEALTH CENTER, YWCA OF ROCHESTER, CENTER FOR YOUTH, THE AMERICAN CANCER SOCIETY, THE AMERICAN DIABETES ASSOCIATION, INTERVOL, GREATER ROCHESTER CHAMBER OF COMMERCE, AND MANY OTHERS.OTHER PROGRAMS AND EVENTS HELD IN SUPPORT OF THE COMMUNITY INCLUDE: - COLLECTING DONATIONS FOR HOMELESS RELIEF DRIVE - EVENT HONORING THE LIFE AND LEGACY OF MARTIN LUTHER KING, JR. - "DIGITAL BEAT" (A TV DISPLAY) LIVE IN ALL FIVE HOSPITALS SHOWCASING NEWS, STORIES AND HELPFUL INFORMATION TO PATIENTS AND VISITORS - IN RESPONSE TO EARTHQUAKES IN PUERTO RICO, RRH REACTIVATED ITS BIENVENIDOS HELP DESK, A CENTRALIZED RESOURCE, TO HELP COORDINATE THE NEEDS OF THOSE DISPLACED BY THE EARTHQUAKES ARRIVING HERE IN ROCHESTER. THE BIENVENIDOS HELP DESK PROVIDES A SINGLE POINT OF CONTACT FOR REFERRALS TO RRH, WHERE PATIENT NEEDS ARE TRIAGED AND ALIGNED WITH THE APPROPRIATE RESOURCES. - EDUCATIONAL PROGRAMS OPEN TO ALL ON TOPICS SUCH AS PROSTATE CANCER; THE OPIOID CRISIS; AND A CARDIOVASCULAR SYMPOSIUM. - RRH UNVEILED THE DATOS HEALTH APP, WHICH WAS DEVELOPED TO REMOTELY MONITOR COVID-19 POSITIVE HEALTH CARE WORKERS AND PATIENTS. THIS WILL ALLEVIATE STRAIN ON THE HEALTH SYSTEM AND PROTECT HEALTHY PEOPLE FROM EXPOSURE, WHILE ENSURING THAT COVID-19 PATIENTS AT HOME RECEIVE HIGH QUALITY MEDICAL CARE AND ATTENTION. - CARE ON THE ROAD PROGRAM BRINGS THE RRH LABORATORY TO THE PATIENT. THE TEAM, WHICH INCLUDES MORE THAN 20 MOBILE PHLEBOTOMISTS, IS AVAILABLE AROUND THE CLOCK. COMBINED, THEY AVERAGE 200 NURSING HOME DRAWS DAILY ACROSS FIVE COUNTIES. THE TEAM'S SINGULAR FOCUS DURING THE COVID-19 PANDEMIC IS TO KEEP PATIENTS, RESIDENTS AND STAFF SAFE. - RRH'S FREE MYCARE APP MAKES COMMUNICATION BETWEEN PATIENTS AND THEIR CARE TEAMS EASIER THAN EVER. IT IS AVAILABLE FOR DOWNLOAD ON ANY MOBILE DEVICE, TABLET OR COMPUTER. APP HIGHLIGHTS FOR PATIENTS INCLUDE THE ABILITY TO: VIEW COVID-19 AND OTHER TEST RESULTS; ACCESS LOCATIONS, PROVIDERS OR SERVICES LISTINGS AND INFORMATION; ASK PROVIDERS A MEDICAL QUESTION THROUGH THE "ASK A MEDICAL QUESTION" SECTION. - DURING A TIME WHEN GETTING INFORMATION OUT TO THE COMMUNITY IS MOST IMPORTANT, RRH LAUNCHED HEALTH HIVE. HEALTH HIVE IS YOUR HOME TO TRUSTED, TIMELY, AND RELIABLE HEALTH CONTENT WRITTEN OR REVIEWED BY ROCHESTER REGIONAL HEALTH DOCTORS AND PROVIDERS. AS THE MOST COMPREHENSIVE HEALTH SYSTEM IN WESTERN NEW YORK AND THE FINGER LAKES REGION, ROCHESTER REGIONAL HEALTH KNOWS HOW IMPORTANT IT IS FOR YOU TO HAVE ACCESS TO HEALTHCARE INFORMATION THAT'S RELEVANT TO YOUR LIFE. HEALTH HIVE IS A HUB OF HEALTH INSIGHTS WRITTEN OR REVIEWED BY OUR DOCTORS AND PROVIDERS THAT SUPPORTS YOU THROUGH EVERY STAGE OF YOUR LIFE JOURNEY. - WHITE COATS FOR BLACK LIVES RRH STAFF AND PHYSICIANS PARTICIPATED IN A DEMONSTRATION WHERE HEALTHCARE PROFESSIONALS ACROSS THE US KNEEL FOR 9 MINUTES IN SILENT REFLECTION ON THE URGENT NEED TO END RACISM AS A THREAT TO THE HEALTH, SAFETY, AND WELL-BEING OF PEOPLE OF COLOR. RRH IS COMMITTED TO ENSURING RACIAL JUSTICE AND THE WELL-BEING OF COMMUNITIES OF COLOR. - RRH ANNOUNCED AN INTEGRATED SPECIALTY PHARMACY TO ENHANCE CARE FOR PATIENTS WITH CHRONIC AND COMPLEX CONDITIONS. PATIENTS WHO REQUIRE SPECIALTY MEDICATIONS OFTEN FACE FINANCIAL CHALLENGES AND REQUIRE ADDITIONAL SUPPORT TO ADHERE TO THEIR THERAPY REGIMENS. WITH AN INTEGRATED APPROACH IN MIND, RRH DESIGNED THE SPECIALTY PHARMACY TO REDUCE BURDENS AND ENSURE PATIENTS RECEIVE THE HELP THEY NEED. - RRH ANNOUNCED AN AFFILIATION AGREEMENT WITH ST. LAWRENCE HEALTH SYSTEM. OPERATING THROUGHOUT THE NORTH COUNTRY, ST. LAWRENCE HEALTH SYSTEM IS COMPOSED OF THREE HOSPITALS AND A NETWORK OF PRIMARY AND SPECIALTY CARE PRACTICES SERVING A COUNTY POPULATION OF APPROXIMATELY 108,000. THE AFFILIATION BETWEEN OUR TWO SYSTEMS WILL EXPAND AND GROW MEDICAL SERVICES THROUGHOUT THE AREA.
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IN 2020, THE ORGANIZATION CONTINUED ITS ENHANCED PROCESS FOR OBTAINING ADDITIONAL FINANCIAL INFORMATION FOR UNINSURED AND UNDER-INSURED PATIENTS WHO HAVE NOT SUPPLIED THE REQUISITE INFORMATION TO DETERMINE IF THEY QUALIFY FOR CHARITY CARE. THE ADDITIONAL INFORMATION OBTAINED WAS USED BY THE ORGANIZATION TO DETERMINE WHETHER TO QUALIFY PATIENTS FOR CHARITY CARE IN ACCORDANCE WITH THE ORGANIZATION'S POLICY. THE APPLICATION OF THIS ADDITIONAL INFORMATION IN 2020 RESULTED IN ADDITIONAL PATIENTS QUALIFYING FOR CHARITY CARE AND THUS RE-CLASSIFYING THIS AMOUNT FROM BAD DEBT EXPENSE. BAD DEBT EXPENSE ON PART III, LINE 2 REPRESENTS ESTIMATED UNCOLLECTIBLE CHARGES FOR THOSE PATIENTS UNWILLING, NOT UNABLE, TO PAY.BAD DEBT COSTING METHODOLOGY:THE PROVISION FOR BAD DEBTS IS BASED UPON MANAGEMENT'S ASSESSMENT OF HISTORICAL AND EXPECTED NET COLLECTIONS CONSIDERING HISTORICAL BUSINESS AND ECONOMIC CONDITIONS, TRENDS IN HEALTH CARE COVERAGE, AND OTHER COLLECTION INDICATORS. PERIODICALLY THROUGHOUT THE YEAR, MANAGEMENT ASSESSES THE ADEQUACY OF THE ALLOWANCE FOR DOUBTFUL ACCOUNTS BASED UPON HISTORICAL WRITE-OFF EXPERIENCE BY PAYOR CATEGORY. THE RESULTS OF THIS REVIEW ARE THEN USED TO MAKE ANY MODIFICATIONS TO THE PROVISION FOR BAD DEBTS TO ESTABLISH AN APPROPRIATE ALLOWANCE FOR UNCOLLECTIBLE RECEIVABLES. AFTER SATISFACTION OF AMOUNTS DUE FROM INSURANCE, THE HOSPITAL FOLLOWS ESTABLISHED GUIDELINES FOR PLACING CERTAIN PAST DUE PATIENT BALANCES WITH COLLECTION AGENCIES, SUBJECT TO THE TERMS OF CERTAIN RESTRICTIONS ON COLLECTION EFFORTS AS DETERMINED BY THE HOSPITAL. ACCOUNTS RECEIVABLE ARE WRITTEN OFF AFTER COLLECTION EFFORTS HAVE BEEN FOLLOWED IN ACCORDANCE WITH THE HOSPITAL'S POLICIES.BAD DEBT EXPENSE IS RECORDED USING THE VALUATION METHOD AS OUTLINED IN HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION (HFMA) STATEMENT 15, WHICH REQUIRES BAD DEBT EXPENSE TO BE RECORDED AT THE AMOUNT THAT THE PAYER IS EXPECTED TO PAY. THE PROVISION FOR BAD DEBTS REPRESENTS ESTIMATED UNCOLLECTIBLE CHARGES OF PATIENTS UNWILLING TO PAY. IN 2020, THE ORGANIZATION CONTINUED ITS ENHANCED PROCESS FOR OBTAINING ADDITIONAL FINANCIAL INFORMATION FOR UNINSURED AND UNDERINSURED PATIENTS WHO HAVE NOT SUPPLIED THE REQUISITE INFORMATION TO DETERMINE IF THEY QUALIFY FOR CHARITY CARE. THE APPLICATION OF THIS ADDITIONAL INFORMATION IN 2020 RESULTED IN ADDITIONAL PATIENTS QUALIFYING FOR CHARITY CARE AND A REDUCTION TO BAD DEBT EXPENSE.
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MEDICARE COSTING METHODOLOGY: THE ORGANIZATION USED THE FILED 2020 CMS COST REPORT TO DETERMINE THE MEDICARE ALLOWABLE COSTS OF CARE RELATING TO PAYMENTS RECEIVED FROM MEDICARE. MEDICARE SHORTFALLS, WHICH ARE COSTS INCURRED BY THE HOSPITAL TO PROVIDE QUALITY CARE AND TREATMENT TO ITS PATIENTS, SHOULD BE TREATED AS A COMMUNITY BENEFIT. TO NOT INCUR THESE COSTS WOULD POTENTIALLY LIMIT OR EVEN COMPROMISE THE QUALITY OF SERVICE PROVIDED.
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AT SUCH TIME THAT A PATIENT EXPRESSES A FINANCIAL CONCERN, THE PATIENT WILL BE OFFERED THE OPPORTUNITY TO APPLY FOR CHARITY CARE. ONCE THE PATIENT SUBMITS THE COMPLETED CHARITY CARE APPLICATION, THE ACCOUNT IS PLACED ON HOLD AND ALL COLLECTION ACTIVITIES ARE SUSPENDED UNTIL AN ELIGIBILITY DETERMINATION IS MADE. IF THE PATIENT IS ELIGIBLE FOR CHARITY CARE, THEN THE PATIENT IS NOTIFIED OF THE LEVEL OF CHARITY CARE AWARDED. IF 100% CHARITY CARE IS AWARDED, THEN NO BILL IS SENT TO THE PATIENT. IF LESS THAN 100% CHARITY CARE IS AWARDED, THEN THE PATIENT WILL RECEIVE A BILL PURSUANT TO THE PRIVATE PAY COLLECTION POLICY. ONLY AFTER PATIENT'S LIABILITY HAS BEEN DETERMINED FOLLOWING PROCESSING OF APPLICATIONS FOR GOVERNMENT ASSISTANCE, CHARITY CARE, AND/OR INSURANCE CARRIER REMITTANCE WILL THE PATIENT STATEMENT BE MAILED FOR PAYMENT RECOVERY. THE HOSPITAL'S COLLECTION PRACTICES SET FORTH IN ITS WRITTEN DEBT COLLECTION POLICY APPLY TO ALL PATIENT TYPES OF THE HOSPITAL.
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DURING 2019, A COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) WAS CONDUCTED JOINTLY BY THE HOSPITALS SERVING MONROE COUNTY, NY IN COLLABORATION WITH MONROE COUNTY DEPARTMENT OF PUBLIC HEALTH (MCDPH). ALSO INSTRUMENTAL IN THE COMMUNITY HEALTH IMPROVEMENT PROCESS ARE SEVERAL PARTNERS INCLUDING THE LOCAL DSRIP ORGANIZATION FINGER LAKES PERFORMING PROVIDER SYSTEM (FLPPS), COMMON GROUND HEALTH (OUR LOCAL POPULATION HEALTH IMPROVEMENT PROGRAM (PHIP) AND MONROE COUNTY OFFICE OF MENTAL HEALTH (MCOMH). ROCHESTER REGIONAL HEALTH (THE PARENT OF ROCHESTER GENERAL HOSPITAL) AND THE FOLLOWING OTHER HOSPITALS OF MONROE COUNTY ARE PARTNERS IN HELPING TO IDENTIFY UNMET AND EMERGING HEALTH CARE NEEDS IN THE MONROE COUNTY COMMUNITY:1) UNITY HOSPITAL2) STRONG MEMORIAL HOSPITAL3) HIGHLAND HOSPITALTHE COMMUNITY HEALTH IMPROVEMENT WORKGROUP (CHIW) IS THE OVERSIGHT BODY FOR THE ASSESSMENT PROCESS AND DEVELOPMENT OF THE CHNA REPORT. THE CHIW IS MADE UP OF REPRESENTATIVES FROM EACH HOSPITAL AS WELL AS PUBLIC HEALTH EXPERTS FROM THE MCDPH AND COMMUNITY MEMBER EXPERTS FROM FLPPS, PHIP AND MCOMH. IN ADDITION TO THE CHIW, SEVERAL OTHER ORGANIZATIONS COLLABORATED IN THE DEVELOPMENT OF THE CHNA. THESE ORGANIZATIONS AND PROGRAMS INCLUDE: AFRICAN AMERICAN HEALTH COALITION; LATINO HEALTH COALITION; MATERNAL CHILD HEALTH ADVISORY GROUP; AND THE COMMUNITY ADVISORY COUNCIL. THE MONROE COUNTY CHNA BEGAN WITH A REVIEW OF THE 2016 CHNA AND THE STATE-REQUIRED PROGRESS REPORT OF 2016 OF THE COMMUNITY HEALTH IMPROVEMENT PLAN BASED ON THE 2016 CHNA. THE PRIMARY CONSISTENT SOURCE OF DATA USED TO PRIORITIZE THE HEALTH NEEDS OF OUR COMMUNITY WAS THE COUNTY LEVEL DASHBOARDS OF THE NEW YORK STATE PREVENTION AGENDA. IN ADDITION, OTHER KEY SOURCES OF DATA INCLUDED:- BUREAU OF VITAL RECORDS (2016) VITAL RECORDS, VITAL STATISTICS UNITY, NYS DEPARTMENT OF HEALTH- COMMON GROUND HEALTH (2018) "HEALTH EQUITY CHARTBOOK"- EDUCATION, N.D. (2016-2017) HIGH SCHOOL GRADUATION RATES NYS DEPARTMENT OF EDUCATION- MC-CHIW (2016) MONROE COUNTY COMMUNITY HEALTH IMPROVEMENT PLAN 2016-2018- METRO COUNCIL FOR TEEN POTENTIAL (2017) NEEDS AND RESOURCE ASSESSMENT: TEEN PREGNANCY PREVENTION, ROCHESTER NY IN PARTNERSHIP WITH THE CITY OF ROCHESTER BUREAU OF YOUTH SERVICES- MONROE COUNTY (2017) CHRONIC DISEASE REPORT ROCHESTER NY MONROE COUNTY DEPARTMENT OF PUBLIC HEALTH - MONROE COUNTY DEPARTMENT OF PUBLIC HEALTH (2017) MONROE COUNTY YOUTH RISK BEHAVIOR SURVEY- MONROE COUNTY DEPARTMENT OF PUBLIC HEALTH (2017) "YOUTH RISK BEHAVIOR SURVEY REPORT: ROCHESTER CITY SCHOOL DISTRICT"- MONROE COUNTY OFFICE OF MENTAL HEALTH (2018) "LOCAL SERVICES PLAN FOR MENTAL HYGIENE SERVICES"- NYS DEPARTMENT OF HEALTH (2018) COMMUNITY HEALTH PLANNING GUIDANCE- NYS DEPARTMENT OF EDUCATION (2017-2018) HIGH SCHOOL GRADUATION RATES- NYS DEPARTMENT OF HEALTH (2018) "NYS PREVENTION AGENDA DASHBOARD COUNTY LEVEL: MONROE COUNTY" - ROCHESTER MONROE ANTI-POVERTY INITIATIVE (2017) "RAMAPI A YEAR IN REVIEW 2017"- STATEWIDE PLANNING AND RESEARCH COOPERATIVE SYSTEM (SPARCCS) (2016) "SPARCS DATA"- US BUREAU (2017) "2013-2017 AMERICAN COMMUNITY SURVEY 5-YEAR ESTIMATES: MONROE COUNTY, NY- US BUREAU (2017) "2013-2017 AMERICAN COMMUNITY SURVEY 5-YEAR ESTIMATES: ROCHESTER CITY, NYSEVERAL AREAS OF CONCERN WERE IDENTIFIED AND LISTED DURING THIS TIME OF DATA REVIEW, CONSISTENT WITH HOSPITAL NEEDS AS WELL AS THE PRIORITIZATION CRITERIA. IN ORDER TO DETERMINE WHICH AREAS OF NEED AND DISPARITY AMONG VULNERABLE POPULATIONS WERE MOST IN LINE WITH NEW YORK'S COMMUNITY HEALTH GOALS, THE PREVENTION AGENDA DASHBOARD AND 2018 GOALS WERE EXAMINED. MAIN AREAS OF CONCERN WERE IDENTIFIED FOR COMMUNITY HEALTH IN MONROE COUNTY. THE CHIW IDENTIFIED AREAS WHERE THERE WAS A DEMONSTRATED NEED, ESPECIALLY AMONG VULNERABLE POPULATIONS AND WHERE MONROE COUNTY (1) FELL SHORT OF THE STATE GOAL FOR THE PREVENTION AGENDA 2024; (2) FACES SIGNIFICANT DISPARITY IN RACE, ETHNICITY, GEOGRAPHY OR SOCIOECONOMIC STATUS; AND (3) CONTAINS A DOWNWARD TREND OF "WORSE OR "SIGNIFICANTLY WORSE." AFTER EXTENSIVE DISCUSSION OF THE DATA SUMMARIES AND OTHERS, THE CHIW CONDENSED ALL OF THE INFORMATION INTO A LIST OF TOP PRIORITIES FOR THE 2019-2021 TIME FRAME AND LINKED THE GOALS FROM THE NYS PREVENTION AGENDA. THE TOP NINE AREAS WERE DISCUSSED AND BASED ON A SET OF CRITERIA, INCLUDING NEED AMONG VULNERABLE POPULATIONS; ABILITY TO HAVE A MEASUREABLE IMPACT; ABILITY TO INTERVENE AT A PREVENTION LEVEL; COMMUNITY CAPACITY AND WILLINGNESS TO ACT AND THE IMPORTANCE OF THE PROBLEM TO COMMUNITY MEMBERS, THOSE BEST SUITED FOR THE 2019-2021 PLAN WERE IDENTIFIED. IN 2018, COMMON GROUND HEALTH CONDUCTED A REGIONAL SURVEY OF COMMUNITY MEMBERS TO LEARN MORE ABOUT HEALTH BEHAVIORS AND BARRIERS TO HEALTHY LIVES. WITH PARTICULAR ATTENTION TO GATHERING INPUT FROM A DIVERSE GROUP OF PARTICIPANTS, OVER 4,000 PEOPLE WERE SURVEYED. THE RESULTS INDICATED THAT THE TOP CONCERN FOR ADULTS IN MONROE COUNTY ACROSS ALL RACES, GEOGRAPHIES, AND SOCIOECONOMIC STATUS LEVELS WAS MENTAL HEALTH. AFTER REVIEWING THE DATA THE CHIW SET THE GENERAL DIRECTION FOR THE CHNA/CHIP IDENTIFYING THE TOP TWO PRIORITY AREAS FOR 2019-2021 WILL BE FOCUSED ON PROMOTING THE HEALTHY WOMEN, INFANTS AND CHILDREN PARTICULARLY MATERNAL HEALTH AND A FOCUS ON PROMOTING WELL-BEING AND RESILIENCE, THE PROCESS EXPANDED TO INCLUDE THE GATHERING OF FEEDBACK FROM COMMUNITY GROUPS. THE FOLLOWING QUESTIONS WERE CREATED TO INITIATE CONVERSATION AROUND MENTAL HEALTH AND MATERNAL-CHILD HEALTH DISPARITIES: 1. WHAT SPECIFIC AREAS OF MENTAL AND EMOTIONAL HEALTH/MATERNAL CHILD HEALTH ARE MOST IMPORTANT FOR THE HOSPITALS, HEALTH DEPARTMENT, AND COMMUNITY TO ADDRESS?2. WHAT IS THE MOST IMPORTANT THING THE HEALTH DELIVERY SYSTEM CAN DO TO IMPROVE THIS PRIORITY AREA?3. HOW CAN THE HEALTH SYSTEMS IMPROVE COLLABORATION WITH EXISTING PROGRAMS AND INITIATIVES?COMMUNITY INPUT WAS STRONGLY CONSIDERED THROUGHOUT THIS PROCESS. THE CHIW REVIEWED RESULTS FROM VARIOUS PROJECTS THAT RECENTLY GATHERED COMMUNITY INPUT RELATED TO HEALTH ISSUES AFFECTING RESIDENTS. CHIW ALSO CONSIDERED SERVICES ALREADY BEING PROVIDED IN THE COMMUNITY, AND HOW WE COULD BEST DEVELOP SYNERGY WITH EXISTING PROCESSES. OVERALL, AFTER CONSIDERING THE OPINIONS OF THE CHIW MEMBERS, THE COMMUNITY, THE STATE OF NEW YORK AND THE HEALTH DATA, THE FOLLOWING TWO PRIORITIES WERE IDENTIFIED: 1. PROMOTE HEALTHY WOMEN, INFANTS AND CHILDREN2. PROMOTE WELL-BEING TO PREVENT MENTAL AND SUBSTANCE USE DISORDERSADDITIONALLY, THE CHIW IDENTIFIED SECONDARY PRIORITIES THAT IT WILL FOLLOW AND SUPPORT AS NEEDED INCLUDING:1. SMOKING CESSATION2. FOOD INSECURITY3. OPIOID CRISIS4. SEXUALLY TRANSMITTED INFECTION RATES5. VIOLENCE PREVENTION THE 2019-2021 COMMUNITY HEALTH IMPROVEMENT PLAN OUTLINES THE PRIORITIES IDENTIFIED IN THE CHNA AND PROVIDES INTERVENTIONS TO IMPACT THE HEALTH PRIORITIES AS FOLLOWS: PRIORITY 1: PROMOTE HEALTHY WOMEN, INFANTS AND CHILDREN: REDUCE RACIAL, ETHNIC, ECONOMIC AND GEOGRAPHIC DISPARITIES IN MATERNAL AND CHILD HEALTH OUTCOMES AND PROMOTE HEALTH EQUITY FOR MATERNAL AND CHILD POPULATIONS (SPECIFICALLY FOR UNPLANNED PREGNANCY INCOME DISPARITY, PRETERM BIRTH RACIAL DISPARITIES AND ADVERSE CHILDHOOD EXPERIENCES). PRIORITY 2: PROMOTE WELL-BEING TO PREVENT MENTAL AND SUBSTANCE USE DISORDERS: STRENGTHEN OPPORTUNITIES TO BUILD WELL-BEING AND RESILIENCE ACROSS THE LIFESPAN AND FACILITATE SUPPORTIVE ENVIRONMENTS THAT PROMOTE RESPECT AND DIGNITY FOR PEOPLE OF ALL AGES.
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ROCHESTER REGIONAL INFORMS INDIVIDUALS OF AVAILABLE FREE OR REDUCED PRICE SERVICES AT THE TIME OF REGISTRATION INTO INPATIENT, OUTPATIENT, AND EMERGENCY DEPARTMENTS. POSTERS INFORMING THE PATIENT/FAMILY OF ASSISTANCE ARE POSTED IN BOTH ENGLISH AND SPANISH AND AVAILABLE THROUGHOUT ROCHESTER REGIONAL LOCATIONS. BROCHURES AND PAMPHLETS, IN BOTH ENGLISH AND SPANISH, INFORMING THE COMMUNITY ARE WIDELY DISTRIBUTED IN THE COMMUNITY AT HEALTH FAIRS, CHURCHES, SCHOOLS AND OTHER PUBLIC LOCATIONS. INFORMATION REGARDING THE AVAILABILITY OF FINANCIAL ASSISTANCE IS ALSO AVAILABLE THROUGH ROCHESTER REGIONAL'S WEBSITE AND PATIENTS WITH A SELF-PAY BALANCE ARE NOTIFIED OF OUR FINANCIAL ASSISTANCE PROGRAM VIA THE PATIENT'S STATEMENT. ROCHESTER REGIONAL OFFERS SEVERAL INITIATIVES TO HELP INDIVIDUALS IN OUR COMMUNITY ACCESS AFFORDABLE HEALTH CARE, INCLUDING: - FACILITATED ENROLLMENT - TO ASSIST ELIGIBLE INDIVIDUALS WITH HEALTH INSURANCE ENROLLMENT BY OFFERING EDUCATION AND APPLICATION ASSISTANCE FOR MEDICAID, CHILD HEALTH PLUS, FAMILY HEALTH PLUS, PRENATAL CARE ASSISTANCE PROGRAM, AND STATE AID FOR CHILDREN WITH SPECIAL NEEDS. A DEDICATED TELEPHONE NUMBER IS AVAILABLE AND INFORMATION IS PUBLISHED IN PAMPHLETS AT RRH SITES AND AT VARIOUS LOCATIONS THROUGHOUT THE COMMUNITY. - FINANCIAL ASSISTANCE PROGRAM - THE ROCHESTER REGIONAL FINANCIAL ASSISTANCE PROGRAM OFFERS FREE OR REDUCED-PRICES FOR PATIENTS TREATED AT A ROCHESTER REGIONAL HOSPITAL, OUTPATIENT, EMERGENCY ROOM, OR LONG-TERM CARE FACILITY. DISCOUNTS ARE AWARDED BASED UPON INCOME AND ASSET VERIFICATION. INDIVIDUALS WHO DO NOT QUALIFY FOR MEDICAID, CHILD HEALTH PLUS, FAMILY HEALTH PLUS, PRENATAL CARE ASSISTANCE PROGRAM, AND/OR STATE AID FOR CHILDREN WITH SPECIAL NEEDS ARE CONSIDERED FOR FINANCIAL ASSISTANCE (CHARITY CARE).
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ROCHESTER GENERAL HOSPITAL SERVES MORE THAN ONE MILLION PEOPLE EACH YEAR, PRIMARILY FROM THE CITY OF ROCHESTER AND SURROUNDING AREAS OF MONROE COUNTY. IN 2020, RGH PROVIDED CARE TO OVER 80,000 PATIENTS WHO VISITED THE EMERGENCY DEPARTMENT, INCLUDING TENT VISITS, EXPERIENCED MORE THAN 36,000 INPATIENT/OBSERVATION DISCHARGES AND 1,420,000 OUTPATIENT ENCOUNTERS. IN MONROE COUNTY, OUR PRIMARY SERVICE AREA, THE POPULATION TOTALED OVER 747,000 PEOPLE (2017 CENSUS) AND IS 76.8% WHITE, 16.2% AFRICAN AMERICAN AND 3.9% ASIAN, WITH 8.8% OF THE POPULATION IDENTIFYING AS HISPANIC OR LATINO. FROM AMERICAN COMMUNITY SURVEY 2013-2017 INFORMATION, APPROXIMATELY 14.8% OF HOUSEHOLDS IN MONROE COUNTY ARE LIVING AT OR BELOW THE POVERTY LEVEL. IN THE CITY OF ROCHESTER ITSELF, HOWEVER, THE POPULATION IS MUCH MORE DIVERSE: 46.6% ARE WHITE AND 40.7% ARE AFRICAN AMERICAN. THE CITY OF ROCHESTER HAS A POVERTY RATE IS MORE THAN DOUBLE THAT OF THE ENTIRE COUNTY AT 33.1%. MORE THAN 51% OF CHILDREN IN ROCHESTER LIVE IN POVERTY. ROCHESTER IS ALSO ONE OF ONLY FOURTEEN CITIES NATIONWIDE (AND ONE OF TWO IN NEW YORK STATE) THAT IS DESIGNATED BY THE FEDERAL OFFICE OF REFUGEE RESETTLEMENT FOR THE UNACCOMPANIED REFUGEE MINORS PROGRAM, AND BECAUSE OF THIS AND OTHER SIGNIFICANT PROGRAMS FOR REFUGEE RESETTLEMENT, WE HAVE AN UNUSUALLY LARGE NUMBER OF INDIVIDUALS WHO ARE FOREIGN-BORN AND SPEAK A LANGUAGE OTHER THAN ENGLISH. IN ADDITION TO PROVIDING HIGH-QUALITY SERVICES TO INDIVIDUALS FROM THROUGHOUT THE AREA, BECAUSE ROCHESTER GENERAL HOSPITAL IS LOCATED IN ONE OF THE POOREST AREAS WITHIN THE CITY, WE PROVIDE A HEALTH CARE "SAFETY NET" FOR A SUBSTANTIAL AND DIVERSE POPULATION OF LOW INCOME AND UN- OR UNDERINSURED INDIVIDUALS IN THE ROCHESTER AREA.
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MEDICAL STAFFRGH MEDICAL STAFF HAS OVER 1,500 CURRENTLY ACTIVE STAFF MEMBERS. THESE PHYSICIANS REPRESENT A BROAD SPECTRUM OF PRIMARY CARE AND SPECIALTY SERVICES. AS AN AFFILIATE OF ROCHESTER REGIONAL HEALTH, OUR PATIENTS HAVE SEAMLESS ACCESS TO ADDITIONAL SPECIALISTS INCLUDING THE WORLD-CLASS PROVIDERS AT THE SANDS-CONSTELLATION HEART INSTITUTE AND THE LIPSON CANCER INSTITUTE.VOLUNTEERS/AUXILIANSMEMBERS OF COMMUNITIES FROM ACROSS MONROE AND SURROUNDING COUNTIES HAVE ALWAYS PLAYED AN IMPORTANT ROLE IN ADVOCATING FOR, AND OFFERING ASSISTANCE AT RGH. IN 2020, MORE THAN 369 VOLUNTEERS PROVIDED MORE THAN 19,400 HOURS OF SERVICE AT RGH. ALTHOUGH VOLUNTEER SERVICES CEASED IN MARCH 2020 DUE TO COVID, THE COMMUNITY REMAINS COMMITTED TO PROVIDING ASSISTANCE TO OTHERS.BOARD OF DIRECTORS AND COMMUNITY GUIDANCERGH ENSURES COMMUNITY CONTROL OVER THE CORPORATION THROUGH ITS BOARD OF DIRECTORS, COMPRISED OF COMMUNITY AND FAITH LEADERS, AND LEADERS IN BUSINESS AND INDUSTRY, HEALTHCARE, AND PHYSICIANS REPRESENTING THE MEDICAL STAFF OF THE ORGANIZATION. THE MAJORITY OF THE DIRECTORS RESIDE IN THE ROCHESTER AREA AND EACH DIRECTOR SERVES A THREE-YEAR TERM.USE OF SURPLUS FUNDSSURPLUS FUNDS ARE USED TO FURTHER THE MISSION AND OPERATIONS OF THE ORGANIZATION, SUCH AS REINVESTING IN COMMUNITY BENEFIT PROGRAMS, AND MAKING IMPROVEMENTS IN FACILITIES, PATIENT CARE, MEDICAL, NURSING AND ALLIED HEALTH TRAINING, EDUCATION AND RESEARCH IN SUPPORT OF THE HEALTH NEEDS OF THE COMMUNITY AS WELL AS USED FOR CHARITY CARE.
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ROCHESTER REGIONAL HEALTH (ROCHESTER REGIONAL) (I.E. THE PARENT ORGANIZATION AND ITS RELATED AFFILIATES) HAS PROVIDED HIGH QUALITY HEALTHCARE SERVICES TO THE GREATER ROCHESTER NY AREA AND SURROUNDING REGIONS FOR MORE THAN 160 YEARS. IT IS ONE OF THE LARGEST EMPLOYERS IN ROCHESTER AND AN INTEGRAL PART OF THE COMMUNITY. ROCHESTER REGIONAL HAS A NATIONALLY RECOGNIZED HEART PROGRAM AND A NATIONALLY ACCREDITED CANCER CENTER, AND OFFERS PATIENTS MANY OF THE SAME LEADING EDGE TREATMENT OPTIONS FOUND AT THE COUNTRY'S FINEST MEDICAL CENTERS. FROM SURGERY TO ORTHOPEDICS, WOMEN'S HEALTH TO EMERGENCY CARE, PEOPLE ALL ACROSS WESTERN NY TURN TO ROCHESTER REGIONAL FOR THEIR EXPERIENCE, COMPASSION AND EXPERTISE IN HELPING THEM GET BACK TO LIVING THEIR LIVES. POVERTY TRENDS, COMMUNITY HEALTH RESEARCH AND NEEDS ASSESSMENTS ARE REVIEWED ON A REGULAR BASIS WHILE PLANNING COMMUNITY HEALTH PROGRAMS. ROCHESTER REGIONAL REPRESENTATIVES ARE ACTIVELY ENGAGED IN VARIOUS COMMUNITY HEALTH COLLABORATIONS WITH THE LOCAL HEALTH DEPARTMENTS, STATE HEALTH DEPARTMENT, AND LOCAL NOT-FOR-PROFIT HEALTH AND HUMAN SERVICE AGENCIES, AND ACTIVELY WORKS TO RESPOND TO COMMUNITY PRIORITIES AND DEVELOP PROGRAMS AND SERVICES THAT FILL A GAP OR SUPPLEMENT AN EXISTING PROGRAM. MOST ROCHESTER REGIONAL COMMUNITY HEALTH OUTREACH PROGRAMS ARE OFFERED IN PARTNERSHIP WITH OTHER COMMUNITY ORGANIZATIONS OR GOVERNMENTAL AGENCIES, IN ORDER TO LEVERAGE RESOURCES TO MEET COMMUNITY NEEDS. INFORMATION REGARDING THE AVAILABILITY OF COMMUNITY HEALTH PROGRAMS, ASSISTANCE WITH HEALTH INSURANCE ENROLLMENT AND FINANCIAL ASSISTANCE FOR MEDICAL CARE RECEIVED AT ROCHESTER REGIONAL HOSPITALS, EMERGENCY DEPARTMENTS, OUTPATIENT DEPARTMENTS OR LONG-TERM CARE FACILITIES ARE DISSEMINATED TO THE PUBLIC IN ELECTRONIC (WEBSITE) FORM.FIGHTING COVID-19 DID NOT STOP ROCHESTER REGIONAL FROM REACHING SIGNIFICANT MILESTONES IN STRATEGIC GROWTH. SOME OF WHICH INCLUDE: - DESTINATION CAMPUSES: BETTER SERVICE TO RURAL PATIENTS - ROCHESTER REGIONAL HEALTH'S DESTINATION-CAMPUS STRATEGY BRINGS RURAL PATIENTS EASY, LOCAL ACCESS TO A WIDE RANGE OF HIGHEST QUALITY, COORDINATED PRIMARY AND SPECIALTY CARE SERVICES. OUR NEWLY EXPANDED GENEVA MEDICAL CAMPUS OPENED IN JULY 2020 FOR PATIENTS OF ALL AGES AND HEALTH BACKGROUNDS. ITS SPECIALTY SERVICES INCLUDE ORTHOPEDICS; ORTHOPEDIC URGENT CARE; VASCULAR SURGERY; GENERAL SURGERY; EAR, NOSE & THROAT (ENT); AND OPEN MRI SERVICES - ALL OF WHICH CAN BE COORDINATED THROUGH THE PATIENT'S TRUSTED PRIMARY-CARE PROVIDER. THE GENEVA CAMPUS WILL CONTINUE TO ADD SERVICES THROUGHOUT THE YEAR, INCLUDING ALLERGY & RHEUMATOLOGY; ENDOCRINOLOGY, DIABETES & NUTRITION COUNSELING; AND GASTROENTEROLOGY. IN 2021, OUR GENESEO CAMPUS WILL BRING A SIMILAR RANGE OF SERVICES TO THE GENESEO COMMUNITY. WHEN IT OPENS, THE NEW RRH GENESEO CAMPUS WILL BE AMONG OUR LARGEST DESTINATION MEDICAL CAMPUSES. - OUR PENN FAIR DESTINATION CAMPUS, ALSO TARGETED FOR COMPLETION IN 2021, WILL ADD URGENT CARE AND PEDIATRIC OFFICES TO RENOVATED RETAIL SPACE ALREADY HOUSING LAB AND PRIMARY CARE SERVICES. - OUR STATE-OF-THE-ART SITE AT 330 MONROE AVE. IN ROCHESTER PROVIDES A NEW HOME FOR RRH FOUNDATIONS AND LIFETIME CARE. - OUR RECENTLY SIGNED AFFILIATION AGREEMENT WITH ST. LAWRENCE HEALTH - A NORTH COUNTRY SYSTEM IN NEW YORK OF THREE HOSPITALS AND A NETWORK OF PRIMARY AND SPECIALTY CARE PRACTICES - EXPANDS RRH'S REGIONAL REACH WHILE ENABLING ST. LAWRENCE TO ELEVATE AND GROW ITS MEDICAL SERVICES.EVEN AS WE EXPAND OUR GEOGRAPHIC REACH, FACILITY CAPABILITIES, AND SERVICE LINES, ROCHESTER REGIONAL PURSUES SYSTEM-WIDE INITIATIVES THAT DEFINE WHO WE ARE AND WHAT WE VALUE. THESE INCLUDE ENVIRONMENTAL SUSTAINABILITY; OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION; AND OUR ONGOING PROMISE TO IMPROVE THE COMMUNITIES WE SERVE. THE OVERALL HEALTH SYSTEM CONTINUES TO GROW THROUGH THE ADDITION OF MEDICAL PRACTICES STRENGTHENING THE SERVICE OFFERINGS TO THOSE THROUGHOUT THE COMMUNITIES WE SERVE. NEW AND EXPANDED SERVICE OFFERINGS INCLUDE: ADDITIONAL PRIMARY CARE SITES; PEDIATRICS AND GERIATRICS. 2020 WAS AN UNPRECEDENTED YEAR. WHEN COVID-19 CAME TO NYS AND SPECIFICALLY INTO OUR SERVICE AREA, RRH RESPONDED BY TAKING MEASURES TO ENSURE THE SAFETY OF OUR PATIENTS, OUR TEAM MEMBERS AND OUR COMMUNITY. THE ACTIONS TAKEN IN RESPONSE TO COVID INCLUDED:- RRH SPONSORED A TOTAL OF 8 TESTING SITES INCLUDING BOTH DRIVE THRU AND IN-HOUSE OPTIONS OPEN TO PATIENTS, STAFF AND THE COMMUNITY. THESE SITES COVERED ALL OF THE COUNTIES WITHIN OUR SERVICE AREA. - RRH PARTICIPATED IN SEVERAL COVID-19 CLINICAL AND VACCINE TRIALS.- RRH VACCINATED OVER 8,000 PEOPLE THROUGH ITS 8 VACCINE SITES OPEN TO PATIENTS, STAFF AND THE OVERALL COMMUNITY. AGAIN, COVERING ALL OF THE COUNTIES WITHIN OUR SERVICE AREA. - RRH PROVIDED ONGOING EDUCATION REGARDING COVID-19 AND VACCINE ON MULTIPLE PLATFORMS INCLUDING: SOCIAL MEDIA, WEBSITE, MYCARE PATIENT PORTAL, PHONE MESSAGING, E-NEWSLETTER. MORE SPECIFICALLY: - RRH DEVELOPED THE "HEALTH HIVE," AN ONLINE PORTAL TO ARTICLES AND HELPFUL HINTS IN DEALING WITH THE PANDEMIC CHALLENGES. DURING 2020, 95 ARTICLES WERE PUBLISHED RELATING TO COVID COVERING AREAS THAT INCLUDED: HOW TO SLOW THE SPREAD; HOW TO KEEP YOU AND YOUR FAMILY SAFE; IMPACT OF COVID ON VARIOUS TYPES OF UNDERLYING CONDITIONS; AND MANY OTHERS. - RRH PARTICIPATED IN OVER 800 NEWS ARTICLES, SPECIAL REPORTS, AND INTERVIEWS OVER A VARIETY OF MEDIUMS INCLUDING TV, RADIO AND PRINTED NEWS ARTICLES. ADDITIONALLY, RRH MADE OVER 2,500 SOCIAL MEDIA POSTS ACROSS MULTIPLE PLATFORMS INCLUDING FACEBOOK, INSTAGRAM, TWITTER AND LINKEDIN. - THE RRH DIVERSITY, EQUITY AND INCLUSION OFFICE HOSTED CONVERSATIONS WITH VARIOUS COMMUNITY AND CHURCH GROUPS. ATTENDEES HAVE JOINED FROM ROCHESTER AND ALSO THROUGHOUT OTHER PARTS OF THE US. - RRH HAS PRODUCED PROVIDER VIDEOS: MYTH BUSTING SERIES WITH DR. PICHICHERO ON THE VACCINES AND COMMON QUESTIONS/MYTHS - RRH HAS ALSO PRODUCED ANIMATION VIDEOS: CREATED AND PUSHED OUT TO HELP EXPLAIN THE VACCINES IN A WAY THAT IS EASIER FOR THE GENERAL PUBLIC TO UNDERSTAND- RRH ESTABLISHED AND MAINTAINED COLLABORATIVE PARTNERSHIPS TO ENSURE THOSE MOST VULNERABLE IN OUR COMMUNITY WERE WELL SERVED INCLUDING: - COMMUNITY 1A ELIGIBLE DRIVE-THRU CLINIC; IN PARTNERSHIP WITH FINGER LAKES VACCINE HUB - FQHC AND SAFETY NET POPULATIONS - POP-UP CLINIC FOR LATINX COMMUNITY AT THE JACKSON R-CENTER (COMMUNITY RECREATION CENTER) - ONGOING SUPPORT FOR LOCAL HEALTH DEPARTMENT RUN CLINICS, SUCH AS GENESEE COUNTY AND WAYNE COUNTY - TONAWANDA RESERVATION PARTNERSHIP - GENESEE COMMUNITY COLLEGE CLINIC - REGIONAL HEALTH REACH PROGRAMROCHESTER GENERAL HOSPITAL (RGH), THE FLAGSHIP HOSPITAL OF ROCHESTER REGIONAL HEALTH, IS A REGIONAL LEADER IN HEALTH CARE. THIS 528-BED ACUTE CARE, TEACHING HOSPITAL SERVES THE GREATER ROCHESTER, NY REGION AND BEYOND. ROCHESTER GENERAL HOSPITAL'S NATIONALLY RECOGNIZED PROGRAMS HAVE CONSISTENTLY DEMONSTRATED QUALITY OUTCOMES THAT POSITIVELY IMPACT PATIENTS, THEIR FAMILIES AND THE ENTIRE COMMUNITY. ROCHESTER GENERAL HOSPITAL PROVIDES CARE TO MORE MONROE COUNTY RESIDENTS THAN ANY OTHER HOSPITAL IN THE REGION AND, AS A TERTIARY CARE FACILITY, HAS STRONG REFERRAL RELATIONSHIPS WITH SEVERAL REGIONAL HOSPITALS. ROCHESTER GENERAL HOSPITAL OFFERS A FULL ARRAY OF SERVICES TO MEET THE MEDICAL NEEDS OF UPSTATE NEW YORK, INCLUDING NATIONALLY RECOGNIZED PROGRAMS IN CARDIAC, CANCER, ORTHOPEDIC, VASCULAR, SURGICAL, STROKE AND DIABETES CARE. RGH IS HOME TO A NUMBER OF CENTERS OF EXCELLENCE INCLUDING THE LIPSON CANCER INSTITUTE AND THE SANDS-CONSTELLATION HEART INSTITUTE. HIGH QUALITY CLINICAL CARE PROVIDED AT ROCHESTER GENERAL HOSPITAL IS AMPLIFIED BY RELATIONSHIPS AND AFFILIATIONS WITH NATIONALLY RENOWNED INSTITUTIONS SUCH AS THE CLEVELAND CLINIC (FOR CARDIAC CARE) AND ROSWELL PARK CANCER INSTITUTE.AS WITH THE OVERALL HEALTH SYSTEM, ROCHESTER GENERAL HOSPITAL WORKS TIRELESSLY TO EXPAND CARE AND IMPROVE ITS FACILITIES AND BRING STATE-OF-THE-ART MEDICAL EQUIPMENT AND PROCEDURES TO OUR PATIENTS AND COMMUNITY. DURING 2020 SOME OF THE MAJOR IMPROVEMENTS INCLUDE THE FOLLOWING: - RGH OPENED THE SANDS-CONSTELLATION CENTER FOR CRITICAL CARE, A SEVEN-STORY, 312,000 SQUARE FOOT FACILITY THAT FEATURES PRIVATE ROOMS FOR ALL PATIENTS, 23 MULTI-DISCIPLINARY OPERATING ROOMS, 108 PRIVATE ACUITY-ADAPTABLE PATIENT ROOMS, 20 PRIVATE POST-PARTUM ROOMS, AND 14 SPECIAL CARE NURSERY ROOMS. - RGH WAS SELECTED AS THE FIRST HOSPITAL IN THE NORTHEAST, AND ONLY ONE OF TEN IN THE NATION, TO INITIALLY OFFER THE NEW MEDTRONIC ABRE VENOUS SELF-EXPANDING STENT SYSTEM TO PATIENTS WITH DEEP VEIN BLOCKAGES. THE FLEXIBLE, SELF-EXPANDING STENT ALLOWS DOCTORS TO TREAT MORE PATIENTS WITH THIS DISEASE THAN EVER BEFORE. THIS NEW, INNOVATIVE TREATMENT OPTION HELPS PATIENTS RESTORE THEIR MOVEMENT, BLOOD FLOW, AND QUALITY OF LIFE.
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- RGH'S SANDS-CONSTELLATION HEART INSTITUTE BRINGS THE LATEST IN STATE-OF-THE-ART TECHNOLOGY TO OUR PATIENTS WITH A NEW CARDIAC PET/CT PROGRAM. IN ADDITION TO EXISTING SERVICES, THE PROGRAM INCLUDES CARDIAC MYOCARDIAL PERFUSION IMAGING - SOMETHING ONLY OFFERED IN THE REGION BY RRH. - AS PART OF OUR CONTINUED EFFORTS TO PROVIDE EXCEPTIONAL NEUROLOGIC CARE, RRH'S NEUROSCIENCE INSTITUTE SHOWED OFF ITS NEWLY UPDATED SURGICAL INTENSIVE CARE UNIT & NEUROCRITICAL CARE UNIT AT ROCHESTER GENERAL HOSPITAL. - RGH OPENED THE WOLFGANG PUCK KITCHEN COUNTER. OPEN FOR BREAKFAST, LUNCH AND DINNER, THE CAFE OFFERS GUESTS AND EMPLOYEES A VARIETY OF HOT AND COLD FOOD ITEMS INCLUDING SIGNATURE WOLFGANG PUCK DISHES LIKE ROTISSERIE CHICKEN, BEEF RIBEYE, THE WOLFGANG PUCK BURGER AND ASIAN CHICKEN SALAD. DURING 2020, ROCHESTER GENERAL HOSPITAL WAS RECOGNIZED BY THE FOLLOWING: - HEALTHGRADES - FOR THE SECOND YEAR IN A ROW, RGH WAS NAMED ONE OF THE TOP 50 HOSPITALS IN THE NATION AND THE ONLY HOSPITAL IN UPSTATE NEW YORK. THIS RECOGNITION IS AWARDED TO THE TOP 1% OF HOSPITALS THAT CONSISTENTLY EXHIBIT EXCEPTIONAL, COMPREHENSIVE, HIGH-QUALITY CARE FOR SIX OR MORE CONSECUTIVE YEARS ACROSS A BROAD SPECTRUM OF CONDITIONS AND PROCEDURES. - HEALTHGRADES ALSO NAMED RGH AMONG AMERICA'S 100 BEST HOSPITALS FOR STROKE CARE, GASTROINTESTINAL CARE, CRITICAL CARE, AND GENERAL SURGERY. RGH ALSO WON 2020 EXCELLENCE AWARDS IN THESE AREAS, AS WELL AS FOR NEUROSCIENCES AND CRANIAL NEUROSURGERY-CONTINUING A TRADITION OF MULTIPLE YEAR-AFTER-YEAR AWARDS. HEALTHGRADES IS THE LEADING RESOURCE THAT CONNECTS CONSUMERS, PHYSICIANS, AND HEALTH SYSTEMS. IN SELECTING THE 2020 AMERICAS BEST HOSPITALS, HEALTHGRADES ANALYZED THE PERFORMANCE OF NEARLY 4,500 HOSPITALS NATIONWIDE ACROSS 32 CONDITIONS AND PROCEDURES. - BEACON AWARD FOR EXCELLENCE - RGH'S 2000/2800 UNIT ACHIEVED THE AACN (AMERICAN ASSOCIATION OF COLLEGES OF NURSING) GOLD-LEVEL BEACON AWARD FOR EXCELLENCE. ADDITIONALLY, RGH'S 4500 UNIT, 5500 UNIT AND THE RGH MEDICAL INTENSIVE CARE UNIT (MICU) ACHIEVED A SILVER-LEVEL BEACON AWARD. THE ACHIEVEMENT RECOGNIZES HOSPITAL UNITS THAT EMPLOY EVIDENCE-BASED PRACTICE TO IMPROVE PATIENT AND FAMILY OUTCOMES AS WELL AS RECOGNIZES HOSPITAL UNITS THAT EXEMPLIFY EXCELLENCE IN PROFESSIONAL PRACTICE, PATIENT CARE, AND OUTCOMES. RRH NOW HOLDS 26 BEACON AWARDS, - THE MOST OF ANY HOSPITAL SYSTEM IN THE COUNTRY. EACH BEACON AWARD FOR EXCELLENCE IS ACTIVE FOR THREE YEARS. - THE STROKE AND HEART TEAMS AT ROCHESTER GENERAL HOSPITAL EARNED GOLD PLUS HIGH HONORS FROM THE AMERICAN HEART ASSOCIATION FOR CONTINUING TO PROVIDE IMPECCABLE, AWARD-WINNING CARE TO OUR COMMUNITY. - RGH RECEIVED THE SILVER STANDARD FOR GERIATRIC EMERGENCY DEPARTMENT CARE - LEVEL 2 ACCREDITATION AS PART OF THE GERIATRIC EMERGENCY DEPARTMENT ACCREDITATION (GEDA) PROGRAM FROM THE AMERICAN COLLEGE OF EMERGENCY PHYSICIANS. THE GEDA PROGRAM RECOGNIZES EMERGENCY DEPARTMENTS THAT PROVIDE EXCELLENT CARE FOR OLDER ADULTS THROUGH SEVERAL MEASURES, INCLUDING ENHANCED EDUCATION, GERIATRIC-FOCUSED POLICIES AND PROTOCOLS THAT FOCUS ON TRANSITIONS OF CARE, QUALITY IMPROVEMENT EFFORTS, AND OPTIMAL PREPARATION OF THE PHYSICAL ENVIRONMENT. - RGH NAMED BLUE DISTINCTION CENTER PLUS BY EXCELLUS BLUE CROSS BLUE SHIELD - RECOGNIZED FOR DEMONSTRATING EXPERTISE IN DELIVERING HIGH-QUALITY, SPECIALTY PATIENT CARE - SAFELY, EFFECTIVELY AND COST EFFICIENTLY. ADDITIONALLY, ROCHESTER GENERAL HOSPITAL ACHIEVED THE FOLLOWING CERTIFICATIONS AND ACCREDITATIONS DURING 2020: - ROCHESTER GENERAL HOSPITAL HAS ONCE AGAIN EARNED THE HIGHLY PRESTIGIOUS INTERNATIONAL BABY-FRIENDLY DESIGNATION! THIS DESIGNATION, WHICH FOLLOWED A RIGOROUS REVIEW PROCESS BY BABY-FRIENDLY USA, IS A TRIBUTE TO RRH'S COMMITMENT TO ENSURING THAT EVERY WOMAN WHO DELIVERS A BABY AT RGH RECEIVES THE RESOURCES AND INFORMATION NEEDED TO HELP HER AND HER BABY GET THE BEST, HEALTHIEST START IN LIFE. - ROCHESTER GENERAL HOSPITAL ACHIEVED ITS FOURTH CONSECUTIVE DESIGNATION AS A MAGNET HOSPITAL, ALONG WITH FIVE EXEMPLARS FOR INDUSTRY-LEADING PERFORMANCE. MAGNET RECOGNIZES ORGANIZATIONS THAT PROVIDE THE HIGHEST QUALITY CARE. THE RIGOROUS APPRAISAL PROCESS INVOLVES SITE VISITS AND INTERVIEWS, AS WELL AS QUALITY MEASURES DEMONSTRATING NURSING LEADERSHIP AND COORDINATION ACROSS SPECIALTIES. RGH'S REMARKABLE ACHIEVEMENT IS A TESTAMENT TO THE EXCELLENCE OF OUR NURSES AND THE ENTIRE CARE TEAM.ROCHESTER GENERAL MEDICAL GROUP (RGMG) OPERATES AS A DIVISION OF RGH. RGMG HAS MORE THAN 40 PRACTICES IN MONROE AND WAYNE COUNTIES WITH SPECIALTIES IN ALLERGY/RHEUMATOLOGY, DERMATOLOGY, DIABETES/ENDOCRINOLOGY, FAMILY MEDICINE, GERIATRICS, INTERNAL MEDICINE, NUTRITION & WEIGHT MANAGEMENT, ORTHOPEDICS, PEDIATRICS, PHYSICAL MEDICINE & REHABILITATION, VASCULAR SURGERY & VEIN CARE AND WOMEN'S HEALTH (OB/GYN). IN ADDITION TO HOSPITAL LOCATIONS, RGMG ALSO OPERATES TWO FULL-SERVICE OUTREACH CAMPUSES AT ALEXANDER PARK AND LINDEN OAKS.UNITY HOSPITAL (UH) IS A 287-BED RECENTLY RENOVATED HOSPITAL LOCATED IN THE TOWN OF GREECE. KEY PROGRAMS AND CENTERS INCLUDE CHEMICAL DEPENDENCY, BRAIN INJURY & REHABILITATION, JOINT REPLACEMENT CENTER, FAMILY BIRTH PLACE, SPINE CENTER, DIABETES CENTER, STROKE CENTER, AND EMERGENCY CENTER. NOT TO BE OUTDONE BY ITS FELLOW AFFILIATES, UNITY HOSPITAL HAS CONTINUED TO EXPAND CARE AND IMPROVE ITS PATIENT FOCUSED SERVICES. DURING 2020 SOME OF THE MAJOR PROGRAM INITIATIVES INCLUDE THE FOLLOWING:- UH CELEBRATED A SYSTEM-FIRST PROCEDURE - A ROBOTIC-ASSISTED LUNG RESECTION. DURING THE ANATOMIC SEGMENTECTOMY, THE CARDIOTHORACIC SURGEON AND TEAM, REMOVED A SECTION OF THE LUNG FROM AN EARLY-STAGE LUNG CANCER PATIENT. THE FIVE-YEAR PROGNOSIS FOR A COMPLETELY RESECTED STAGE 1 LUNG CANCER IS MORE THAN 75%.- AS A LEADER OF CANCER CARE IN THE REGION, ROCHESTER REGIONAL HEALTH'S LIPSON CANCER INSTITUTE AT UNITY HOSPITAL IS PROVIDING CONVENIENT AND ACCESSIBLE CARE TO PATIENTS IN OUR COMMUNITY. MEDICAL ONCOLOGY/HEMATOLOGY AND INFUSION SERVICES ARE NOW LOCATED IN THE PROFESSIONAL OFFICE BUILDING. THE NEW SPACE ALLOWS FOR BETTER COLLABORATION AMONG TEAM MEMBERS AND A TRUE HOME FOR CANCER SERVICES AT UNITY. WORK CONTINUES ON THE NEW RADIATION ONCOLOGY SUITE ONSITE AT UNITY.- RRH PLASTIC SURGERY & HAND CENTER IS NOW OPEN AT UNITY HOSPITAL. OUR TEAM OF EXPERIENCED PLASTIC SURGEONS, REGISTERED NURSES, MEDICAL ASSISTANTS, SURGICAL TECHNICIANS, AND MANAGERIAL PERSONNEL ARE DEDICATED TO DELIVERING QUALITY CARE TO EVERY PATIENT. THE CENTER OFFERS HAND, AND COSMETIC AND RECONSTRUCTIVE PLASTIC SURGERY TREATMENTS USING THE LATEST TECHNOLOGY AND MINIMALLY INVASIVE TECHNIQUES, WHENEVER POSSIBLE, TO ADVANCE HEALING AND MINIMIZE RECOVERY TIME. A COMBINATION OF SURGICAL AND NONSURGICAL OPTIONS IS ALSO AVAILABLE TO MEET PATIENTS' DIVERSE NEEDS.
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RECOGNITIONS AND AWARDS BESTOWED UPON UNITY HOSPITAL IN 2020 INCLUDE:- BEACON AWARD FOR EXCELLENCE - UH'S THE GOLISANO RESTORATIVE NEUROLOGY AND REHABILITATION CENTER, POST ANESTHESIA CARE UNIT, CARDIAC CATH LAB AND 2300 CARDIAC STROKE UNIT EACH ACHIEVED THE AACN (AMERICAN ASSOCIATION OF COLLEGES OF NURSING) SILVER-LEVEL BEACON AWARD FOR EXCELLENCE. ADDITIONALLY, UNITY HOSPITAL'S INCU UNIT WAS RE-DESIGNATED AS A SILVER-LEVEL BEACON AWARD. THE ACHIEVEMENT RECOGNIZES HOSPITAL UNITS THAT EMPLOY EVIDENCE-BASED PRACTICE TO IMPROVE PATIENT AND FAMILY OUTCOMES AS WELL AS RECOGNIZES HOSPITAL UNITS THAT EXEMPLIFY EXCELLENCE IN PROFESSIONAL PRACTICE, PATIENT CARE, AND OUTCOMES. RRH NOW HOLDS 26 BEACON AWARDS, - THE MOST OF ANY HOSPITAL SYSTEM IN THE COUNTRY. EACH BEACON AWARD FOR EXCELLENCE IS ACTIVE FOR THREE YEARS. - HEALTHGRADES RANKED UNITY HOSPITAL AMONG THE AMERICA'S BEST 250 HOSPITALS, PLACING IT IN THE TOP 5 PERCENT IN OVERALL CLINICAL EXCELLENCE FOR THE CURRENT YEAR. UNITY ALSO WAS NAMED ONE OF AMERICA'S 100 BEST HOSPITALS FOR GENERAL SURGERY, AND WAS RECOGNIZED FOR EXCELLENCE IN CARDIAC CARE, ORTHOPEDICS, PULMONARY CARE, GASTROINTESTINAL SURGERY AND TREATMENT, CRITICAL CARE, LABOR AND DELIVERY, AND GYNECOLOGICAL SURGERY. ADDITIONALLY, UNITY HOSPITAL WAS RANKED AMONG THE TOP 10 PERCENT IN THE NATION FOR JOINT REPLACEMENT. HEALTHGRADES IS THE LEADING RESOURCE THAT CONNECTS CONSUMERS, PHYSICIANS, AND HEALTH SYSTEMS. IN SELECTING THE 2020 AMERICAS BEST HOSPITALS, HEALTHGRADES ANALYZED THE PERFORMANCE OF NEARLY 4,500 HOSPITALS NATIONWIDE ACROSS 32 CONDITIONS AND PROCEDURES. - THE STROKE AND HEART TEAMS AT UNITY HOSPITAL EARNED GOLD PLUS HIGH HONORS FROM THE AMERICAN HEART ASSOCIATION FOR CONTINUING TO PROVIDE IMPECCABLE, AWARD-WINNING CARE TO OUR COMMUNITY.- UNITY HOSPITAL RECEIVED FIVE-STAR RATING FROM HEALTHGRADES FOR CHILDBIRTH SERVICES! THE FIVE-STAR RATING REFLECTS OUR TEAMS' COMMITMENT TO PROVIDING THE HIGHEST QUALITY OF CARE TO ALL PATIENTS DURING SOME OF THE MOST PROFOUND MOMENTS IN THEIR LIVES. WE APPRECIATE THE TRUST OUR COMMUNITY PUTS IN US TO TAKE CARE OF THEIR FAMILIES, AND WE ARE PROUD TO RELENTLESSLY PURSUE EVEN MORE EXTRAORDINARY CARE FOR OUR PATIENTSADDITIONALLY, UNITY HOSPITAL RECEIVED THE FOLLOWING CERTIFICATIONS AND ACCREDITATIONS DURING 2020:- UH NAMED BLUE DISTINCTION CENTER PLUS BY EXCELLUS BLUE CROSS BLUE SHIELD - RECOGNIZED FOR DEMONSTRATING EXPERTISE IN DELIVERING HIGH-QUALITY, SPECIALTY PATIENT CARE - SAFELY, EFFECTIVELY AND COST EFFICIENTLY.UNITY MEDICAL GROUP OPERATES AS A DIVISION OF UNITY HOSPITAL. UNITY MEDICAL GROUP HAS 28 OFFICE- AND HOSPITAL-BASED LOCATIONS IN MONROE AND GENESEE COUNTY. THE SERVICES OFFERED BY UNITY MEDICAL GROUP INCLUDE GERIATRICS, PALLIATIVE CARE, SKILLED NURSING HOME SUPPORT, ENDOCRINOLOGY, DENTAL CARE, INTERNAL MEDICINE, PEDIATRICS, FAMILY MEDICINE, OBSTETRICS, GYNECOLOGY, PULMONARY SERVICES, SLEEP SERVICES, INFECTIOUS DISEASE TREATMENT, ORTHOPEDIC SPINE TREATMENT, PROGRESSIVE NEUROVASCULAR SERVICE WITH NEUROLOGY SPECIALTY OUTPATIENT CARE AND ENDOVASCULAR SURGICAL ACUTE CARE. THERE ARE ALSO A SPECIALIZED VASCULAR SURGERY GROUP AND NEPHROLOGY WITH COMPREHENSIVE DIALYSIS SERVICES. NEWARK-WAYNE COMMUNITY HOSPITAL (NWCH) HAS SERVED GENERATIONS OF WAYNE COUNTY RESIDENTS SINCE 1957, AND MANY HAVE BECOME MEMBERS OF OUR GROWING HEALTHCARE FAMILY. WITH NEW, LEADING-EDGE MEDICAL TECHNOLOGY, A DIRECT PARTNERSHIP WITH ROCHESTER REGIONAL HEALTH, AND HIGHLY TRAINED STAFF, NWCH CONTINUES TO GROW IN EVERY ASPECT OF ITS HEALTHCARE DELIVERY. THE HOSPITAL IS LICENSED TO OPERATE 300 BEDS OFFERING SERVICES INCLUDING CARDIOLOGY, OBSTETRICS AND GYNECOLOGY, ORTHOPAEDICS AND PULMONARY CARE, AS WELL AS AN INNOVATIVE TELEMEDICINE PROGRAM. NWCH ALSO OFFERS A FULL ARRAY OF OUTPATIENT SERVICES INCLUDING AN EMERGENCY DEPARTMENT, CARDIAC REHABILITATION, LAB SERVICES, DIAGNOSTIC IMAGING, REHABILITATION SERVICES, AND LAB DRAW STATIONS AND PATIENT IMAGING UNITS IN OTHER PARTS OF WAYNE COUNTY. IN 1997, NWCH ESTABLISHED THE WAYNE COUNTY RURAL HEALTH NETWORK (WCRHN) TO ENCOURAGE GREATER COLLABORATION AMONG HEALTH AND SOCIAL SERVICE AGENCIES WITHIN WAYNE COUNTY IN ORDER TO PROVIDE GREATER ACCESS TO NEEDED SERVICES AND TO DEVELOP INNOVATIVE PROGRAMS TO BETTER MEET IDENTIFIED NEEDS. WCRHN IS ONE OF 35 SUCH NETWORKS IN NYS. NWCH WAS CHOSEN AS A BENCHMARK IN THE SOCIOECONOMIC FACTORS CATEGORY OF THE AMERICAN HOSPITAL ASSOCIATION (AHA) PUBLICATION, COMMUNITY CONNECTIONS: IDEAS & INNOVATIONS FOR HOSPITAL LEADERS: CASE EXAMPLES. ADDITIONALLY, NEWARK-WAYNE IS A NEW YORK STATE-DESIGNATED STROKE CENTER, A NICHE (NURSES IMPROVING CARE FOR HEALTHSYSTEM ELDERS) EXEMPLAR HOSPITAL. REHABILITATIVE AND LONG-TERM CARE SERVICES ARE PROVIDED THROUGH DEMAY LIVING CENTER, AN ATTACHED FACILITY.RECOGNITIONS AND AWARDS GRANTED TO NWCH IN 2020 INCLUDE:- BEACON AWARD FOR EXCELLENCE - NWCH'S INTENSIVE CARE UNIT ACHIEVED THE AACN (AMERICAN ASSOCIATION OF COLLEGES OF NURSING) GOLD-LEVEL BEACON AWARD FOR EXCELLENCE. THE ACHIEVEMENT RECOGNIZES HOSPITAL UNITS THAT EMPLOY EVIDENCE-BASED PRACTICE TO IMPROVE PATIENT AND FAMILY OUTCOMES AS WELL AS RECOGNIZES HOSPITAL UNITS THAT EXEMPLIFY EXCELLENCE IN PROFESSIONAL PRACTICE, PATIENT CARE, AND OUTCOMES.- NWCH NAMED BLUE DISTINCTION CENTER BY EXCELLUS BLUE CROSS BLUE SHIELD - RECOGNIZED FOR DEMONSTRATING EXPERTISE IN DELIVERING HIGH-QUALITY, SPECIALTY PATIENT CARE - SAFELY, EFFECTIVELY AND COST EFFICIENTLY.- NEWARK-WAYNE COMMUNITY HOSPITAL EARNED ITS FIRST MAGNET DESIGNATION, ALONG WITH SIX EXEMPLARS FOR INDUSTRY-LEADING PERFORMANCE. THIS IS A TREMENDOUS ACHIEVEMENT FOR NEWARK-WAYNE, ONE OF VERY FEW RURAL HOSPITALS TO JOIN THE ELITE GROUP OF 461 U.S. HEALTH CARE ORGANIZATIONS, OUT OF MORE THAN 6,300, THAT HAVE ACHIEVED MAGNET RECOGNITION.- HEALTHGRADES NAMED NEWARK-WAYNE COMMUNITY HOSPITAL A FIVE-STAR RECIPIENT IN APPENDECTOMY, COLORECTAL SURGERIES, TREATMENT OF SEPSIS, TREATMENT OF RESPIRATORY FAILURE, AND TREATMENT OF PNEUMONIA. ADDITIONALLY, NEWARK-WAYNE COMMUNITY HOSPITAL RECEIVED FIVE-STAR RATINGS FROM HEALTHGRADES FOR CHILDBIRTH SERVICES. THE FIVE-STAR RATINGS REFLECT OUR TEAMS' COMMITMENT TO PROVIDING THE HIGHEST QUALITY OF CARE TO ALL PATIENTS DURING SOME OF THE MOST PROFOUND MOMENTS IN THEIR LIVES. HEALTHGRADES IS THE LEADING RESOURCE THAT CONNECTS CONSUMERS, PHYSICIANS, AND HEALTH SYSTEMS. IN SELECTING THE 2020 AMERICAS BEST HOSPITALS, HEALTHGRADES ANALYZED THE PERFORMANCE OF NEARLY 4,500 HOSPITALS NATIONWIDE ACROSS 32 CONDITIONS AND PROCEDURES. WE APPRECIATE THE TRUST OUR COMMUNITY PUTS IN US TO TAKE CARE OF THEIR FAMILIES, AND WE ARE PROUD TO RELENTLESSLY PURSUE EVEN MORE EXTRAORDINARY CARE FOR OUR PATIENTS.- THE STROKE AND HEART TEAMS AT NEWARK-WAYNE EARNED GOLD PLUS HIGH HONORS FROM THE AMERICAN HEART ASSOCIATION FOR CONTINUING TO PROVIDE IMPECCABLE, AWARD-WINNING CARE TO OUR COMMUNITY.CLIFTON SPRINGS HOSPITAL AND CLINIC (CSHC) IS A 262-BED HOSPITAL WITH A LEVEL OF TECHNOLOGY CONSISTENT WITH THAT OF LARGE URBAN HOSPITALS. THE MAIN HOSPITAL IS PHYSICALLY LOCATED IN CLIFTON SPRINGS, MIDWAY BETWEEN (BUT NORTH OF) GENEVA AND CANANDAIGUA. CSHC'S PRIMARY SERVICE AREA CONSISTS OF FOUR COUNTIES IN THE CENTRAL FINGER LAKES REGION OF UPSTATE NEW YORK: ONTARIO, WAYNE, SENECA AND YATES. CLIFTON SPRINGS HOSPITAL & CLINIC IS A NOT-FOR-PROFIT HOSPITAL PROVIDING GENERAL ACUTE CARE, PRIMARY CARE, NURSING HOME CARE, CANCER CARE, PROGRAMS FOR BEHAVIORAL HEALTH AND ADDICTION RECOVERY, AND SPECIALTY CARE TO RESIDENTS OF AND VISITORS TO THE CENTRAL FINGER LAKES REGION. THE FINGER LAKES COMMUNITY CANCER CENTER (FLCCC) IS LOCATED ON THE MAIN CAMPUS AND WAS THE FIRST FULL TREATMENT CANCER CENTER IN THE FINGER LAKES REGION. FLCCC PARTICIPATES IN CLINICAL TRIALS, OFFERS MONTHLY CANCER CONFERENCES, YEARLY SYMPOSIUMS AND SUPPORT GROUPS. THE FINGER LAKES RADIATION ONCOLOGY HAS ONE OF FIVE INTENSITY MODULATED RADIATION THERAPY UNITS IN NEW YORK STATE FOR TREATING PROSTATE CANCER. THE RADIOLOGY DEPARTMENT HAS THE LATEST TECHNOLOGY AND SOPHISTICATED EQUIPMENT FOR THE EARLY DETECTION OF CANCER AND OTHER DISEASES. THE BEHAVIORAL HEALTH DEPARTMENT IS THE AREA'S LARGEST AND HAS OFFERED MENTAL HEALTH AND ADDICTION RECOVERY SERVICES LONGER THAN ANY OTHER ORGANIZATION IN THE REGION. CSHC OFFERS NUMEROUS SUBSPECIALTIES INCLUDING BLOOD DISORDERS, RENAL DISEASE, DIABETES, AND REHABILITATION.
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IN ADDITION, THE SPRINGS OF CLIFTON IS AN INTEGRATED HEALTH CARE PROGRAM, COMBINING BOTH CONVENTIONAL AND ALTERNATIVE/COMPLEMENTARY MEDICINE. COMPLEMENTARY THERAPIES SUPPORT THE MAINTENANCE OF HEALTH AND WELL-BEING AND THE PROCESS OF HEALING AND INCLUDE ACUPUNCTURE, CHIROPRACTIC SERVICES, HYDROTHERAPY, MASSAGE THERAPY, NATUROPATHY, CHINESE MEDICINE, QI GONG, HERBOLOGY, AND REIKI THERAPEUTIC TOUCH. DURING 2020, PROGRESS CONTINUED ON THE MEDICAL VILLAGE AT CLIFTON SPRINGS HOSPITAL & CLINIC. HIGHLIGHTS FROM THE PROJECT INCLUDE: A NEW PATIENT ACCESS CENTER AND PRE-ADMISSION TESTING SUITE AT THE SOUTH ENTRANCE; NEW OPERATING ROOMS, ENDOSCOPY ROOMS, AND AMBULATORY PROCEDURE ROOMS; A NEW PRIMARY CARE SPACE AND DENTAL SPACE; A PRE/POST-SURGERY AREA; AN EXPANDED BEHAVIORAL HEALTH/CPEP SPACE.IN AN EFFORT TO PROVIDE WOMEN WITH THE BEST DIAGNOSTIC TOOLS AVAILABLE, CLIFTON SPRINGS HOSPITAL & CLINIC IS NOW PROVIDING PATIENTS THE 3D MAMMOGRAM, A MORE ADVANCED MAMMOGRAPHY EXAM. MORE ACCURATE THAN CONVENTIONAL 2D MAMMOGRAMS, 3D MAMMOGRAPHY IS THE GOLD STANDARD FOR EARLY DETECTION FOR PATIENTS ACROSS A VARIETY OF AGES AND BREAST DENSITIES.NAMED IN HONOR OF HENRY FOSTER, MD, FOUNDER OF CLIFTON SPRINGS HOSPITAL & CLINIC, CSH OPENED A NEW CAFETERIA. "FOSTER'S CAFE" UPHOLDS HIS VISION OF HOLISTIC CARE BY OFFERING HEALTHY AND NUTRITIOUS FOOD OPTIONS FOR EMPLOYEES, FAMILIES AND COMMUNITY MEMBERS.A NEW EMERGENCY DEPARTMENT WITH MORE CAPACITY, THE LATEST TECHNOLOGY, AND ADDITIONAL SPACE FOR ONE OF THE MOST COMPREHENSIVE BEHAVIORAL HEALTH PROGRAMS IN THE STATE, IS IN THE WORKS FOR THE CLIFTON SPRINGS HOSPITAL & CLINIC. PLANS TO BREAK GROUND ON THE NEW 6,500 SQUARE FOOT EMERGENCY DEPARTMENT ARE SLATED FOR EARLY 2021. THE NEW EMERGENCY DEPARTMENT WILL SUPPORT MORE PATIENT VISITS WITH ADDITIONAL TREATMENT ROOMS, TRIAGE SPACE, AND EASIER ACCESS TO THE FACILITY. THE DESIGN WILL SUPPORT THE INTEGRATION OF NEW DIAGNOSTIC AND TREATMENT TECHNOLOGIES, AND PROVIDE PATIENTS AND THEIR LOVED ONES WITH GREATER COMFORT AND DIGNITY AS THEY SEEK EMERGENCY CARE.AS WITH ALL OF THE HOSPITAL AND PATIENT CARE FACILITIES UNDER THE RRH UMBRELLA, CSHC WORKS DILIGENTLY TO CONTINUOUSLY PROVIDE TOP-QUALITY CARE. DURING 2020, CSHC WAS THE RECIPIENT OF SEVERAL RECOGNITIONS AND AWARDS SHINING A LIGHT ON THESE EFFORTS INCLUDING:- THE WOUND CARE CENTER AT CLIFTON SPRINGS HOSPITAL & CLINIC WAS RECENTLY NAMED A CENTER OF DISTINCTION BY HEALOGICS, THE NATION'S LARGEST PROVIDER OF ADVANCED WOUND CARE SERVICES. THE CLIFTON SPRINGS WOUND CARE TEAM ACHIEVED OUTSTANDING CLINICAL OUTCOMES FOR TWELVE CONSECUTIVE MONTHS, INCLUDING HIGH MARKS IN PATIENT SATISFACTION; HEALING RATE; MEDIAN DAYS TO HEAL AND PATIENT OUTLIER RATE. THIS RECOGNITION IS A TESTAMENT TO THE TEAM'S SKILL AND DEDICATION, AS WELL AS THEIR COMMITMENT TO PROVIDE EXCEPTIONAL, COMPASSIONATE AND PATIENT-CENTERED CARE.UNITED MEMORIAL MEDICAL CENTER (UMMC) SERVES RESIDENTS OF GENESEE COUNTY AND SURROUNDING RURAL COMMUNITIES. THE 131-BED HOSPITAL IN BATAVIA FEATURES A NEW, STATE-OF-ART SURGICAL DEPARTMENT, A WOUND CARE CENTER, A TELEMEDICINE PROGRAM FOR INTENSIVE CARE, A JOINT REPLACEMENT CENTER OF EXCELLENCE, TWO URGENT CARE CENTERS AND A NUMBER OF PRIMARY AND SPECIALTY PHYSICIAN OFFICES. UNITED MEMORIAL IS A NICHE (NURSES IMPROVING CARE FOR HEALTHSYSTEM ELDERS) HOSPITAL AND A NEW YORK STATE-DESIGNATED STROKE CENTER. UNITED MEMORIAL IS THE SOLE MATERNITY SERVICES PROVIDER FOR GENESEE AND ORLEANS COUNTIES. IT MANAGES THE NEW YORK STATE CANCER SERVICES PARTNERSHIP GRANT FOR ORLEANS AND GENESEE COUNTIES AND PROVIDES ORTHOPEDIC SERVICES IN GENESEE, ORLEANS AND WYOMING COUNTIES.DURING 2020 UMMC IMPROVED AND EXPANDED SERVICES AND RECEIVED RECOGNITIONS AND AWARDS FOR ITS EXEMPLARY SERVICES AND PATIENT CARE. THESE INCLUDE:- UMMC WENT LIVE WITH CARE CONNECT IN FEBRUARY 2020. THIS INTEGRATION ENABLED UMMC TO BE ON THE SAME ELECTRONIC MEDICAL RECORD PLATFORM AS THE REST OF THE HEALTH SYSTEM. PATIENTS BENEFIT FROM HAVING THEIR HEALTH INFORMATION ACCESSIBLE THROUGH ONE, EASY-TO-USE, PATIENT PORTAL.- UNITED MEMORIAL MEDICAL CENTER WAS RECOGNIZED BY HEALTHGRADES FOR EXCELLENCE IN PNEUMONIA TREATMENT, PATIENT SAFETY, AND LABOR AND DELIVERY. HEALTHGRADES IS THE LEADING RESOURCE THAT CONNECTS CONSUMERS, PHYSICIANS, AND HEALTH SYSTEMS. IN SELECTING THE 2020 AMERICAS BEST HOSPITALS, HEALTHGRADES ANALYZED THE PERFORMANCE OF NEARLY 4,500 HOSPITALS NATIONWIDE ACROSS 32 CONDITIONS AND PROCEDURES. ACCORDING TO HEALTHGRADES ANALYSIS, PATIENTS TREATED IN HOSPITALS NAMED AS AMERICA'S BEST HOSPITALS HAVE, ON AVERAGE, A 26.6 PERCENT LOWER RISK OF DYING THAN IF THEY WERE TREATED IN HOSPITALS THAT DID NOT RECEIVE THIS AWARD.- THE WOUND CARE CENTER AT UNITED MEMORIAL MEDICAL CENTER IS PROOF THAT GREAT THINGS HAPPEN WHEN WE PUT PATIENTS FIRST: UMMC WOUND CARE WAS RECENTLY NAMED A CENTER OF DISTINCTION BY HEALOGICS! THIS IS THE FOURTH YEAR IN A ROW THE TEAM HAS BEEN RECOGNIZED FOR OUTSTANDING PERFORMANCE, INCLUDING HIGH MARKS IN PATIENT SATISFACTION; HEALING RATES; MEDIAN DAYS TO HEAL AND PATIENT OUTLIERS. CLINICAL EXCELLENCE IS MORE IMPORTANT NOW THAN EVER, AND MAINTAINING A HIGH STANDARD OF CARE YEAR AFTER YEAR REQUIRES A DEDICATED FOCUS, STAMINA, STRENGTH - AND AN EXTRAORDINARY TEAM.- BEACON AWARD FOR EXCELLENCE - UMMC'S INTENSIVE CARE UNIT ACHIEVED THE AACN (AMERICAN ASSOCIATION OF COLLEGES OF NURSING) SILVER-LEVEL BEACON AWARD FOR EXCELLENCE. THE ACHIEVEMENT RECOGNIZES HOSPITAL UNITS THAT EMPLOY EVIDENCE-BASED PRACTICE TO IMPROVE PATIENT AND FAMILY OUTCOMES AS WELL AS RECOGNIZES HOSPITAL UNITS THAT EXEMPLIFY EXCELLENCE IN PROFESSIONAL PRACTICE, PATIENT CARE, AND OUTCOMES.- THE STROKE AND HEART TEAMS AT UMMC EARNED SILVER PLUS HIGH HONORS FROM THE AMERICAN HEART ASSOCIATION FOR CONTINUING TO PROVIDE IMPECCABLE, AWARD-WINNING CARE TO OUR COMMUNITY.- UNITED MEMORIAL MEDICAL CENTER RECEIVES PRAISE FROM JOINT COMMISSION - THE JOINT COMMISSION COMPLETED AN ON-SITE SURVEY AT UNITED MEMORIAL MEDICAL CENTER AND ALL OF THE SURVEYORS WERE COMPLIMENTARY ABOUT UMMC AND ITS TEAM OF EMPLOYEES. OVER THE FOUR-DAY VISIT, THE SURVEYORS REPEATEDLY MENTIONED HOW THE TEAM LIVES RRH'S VALUES IN WAYS LARGE AND SMALL, AND ALSO COMMENDED THE STRONG COLLABORATION AMONG UMMC EMPLOYEES AND WITH THE HEALTH SYSTEM. ROCHESTER MENTAL HEALTH CENTER (RMHC) HAS NINE LOCATIONS ACROSS THE COMMUNITY, INCLUDING TWO OF THE AREA'S BEST MENTAL HEALTH CENTERS, GENESEE MENTAL HEALTH CENTER AND ROCHESTER MENTAL HEALTH CENTER, AND OVER 40 YEARS OF EXPERIENCE AND TRADITION. RMHC HAS COMPREHENSIVE SERVICES AND DEDICATED MENTAL HEALTH AND SUBSTANCE ABUSE PROFESSIONALS, WORKING TO HELP PATIENTS ACHIEVE THEIR FULL POTENTIAL TO LIVE AND WORK AS PRODUCTIVE MEMBERS OF THE COMMUNITY. THEY OFFER A COMPREHENSIVE SYSTEM OF CLINICAL MENTAL HEALTH SERVICES; READILY-ACCESSIBLE, CULTURALLY-SENSITIVE SERVICES UNIQUELY MATCHED TO THE INDIVIDUAL NEEDS OF EACH PATIENT AND THEIR FAMILY; CONVENIENT ACCESS TO MENTAL HEALTH OUTPATIENT SERVICES WITH LOCATIONS THROUGHOUT THE GREATER ROCHESTER AREA; AN UNWAVERING COMMITMENT TO SERVE THOSE IN THE COMMUNITY WHO HAVE EMOTIONAL NEEDS.
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PRCD, INC. IS HOME TO BARBARA WOLK SCHWARZ WOMEN'S COMMUNITY RESIDENCE THAT PROVIDES A SAFE, HOME-LIKE ENVIRONMENT FOR WOMEN UNDERGOING TREATMENT FOR CHEMICAL DEPENDENCY. SPECIALIZED PROGRAM HIGHLIGHTS INCLUDE SUBSTANCE ABUSE AND DRUG ADDICTION TREATMENT (SPECIALIZING IN OPIOID TREATMENT); SOBER LIVING AFTER COMPLETION PROGRAM; SPECIALIZED PROGRAMMING FOR THOSE WHO IDENTIFY AS LGBT, MILITARY, SENIORS, TRAUMA AND REFERRALS FROM THE JUDICIAL SYSTEM. SERVICES ARE PROVIDED IN A VARIETY OF SETTINGS TO ENSURE PARTICIPANTS RECEIVE THE NEEDED SERVICES. INDEPENDENT LIVING FOR SENIORS, (ILS) OFFERS A PROGRAM THAT GIVES THE FRAIL ELDERLY AN ALTERNATIVE TO NURSING HOME PLACEMENT. IT IS DESIGNED TO ENABLE SENIORS TO LIVE IN THEIR OWN HOME SERVED BY A NETWORK OF SUPPORTIVE SERVICES. THE ILS PROGRAM OF ALL-INCLUSIVE CARE FOR THE ELDERLY (PACE) HAS PROVEN THAT INTEGRATING HEALTH CARE SERVICES CAN HAVE A POWERFUL AND BENEFICIAL IMPACT ON INDIVIDUAL HEALTH AND WELL-BEING. SENIORS NOW HAVE A CHOICE TO LIVE OUT THEIR LIVES IN THEIR COMMUNITY - ENJOYING FAMILY, MANAGING THEIR HEALTH, MAKING NEW FRIENDS - SIMPLIFYING HOW THEY CHOOSE AND PAY FOR NEEDED LONG-TERM CARE. ILS OFFERS ALL OF THE HEALTH, MEDICAL AND SOCIAL SERVICES NEEDED TO HELP AN AGING LOVED ONE MAINTAIN THEIR INDEPENDENCE, DIGNITY AND QUALITY OF LIFE. A RANGE OF SERVICES ARE AVAILABLE TO AN ILS PARTICIPANT, INCLUDING ADULT DAY CARE; PRIMARY CARE; LABORATORY, X-RAY AND AMBULANCE SERVICES; REHABILITATIVE AND SUPPORT SERVICES; MEDICAL SPECIALTY SERVICES; SKILLED NURSING CARE; ACUTE HOSPITAL CARE; IN-HOME SERVICES; INTERDISCIPLINARY CONSULTATION; AND NURSING HOME CARE SHOULD THE NEED ARISE.LIFETIME CARE AND HOME CARE PLUS (LIFETIME CARE) JOINED THE RRH FAMILY IN OCTOBER 2019. SERVING APPROXIMATELY 33,000 HOME CARE AND HOSPICE PATIENTS PER YEAR AT SEVEN LOCATIONS IN THE ROCHESTER AND FINGER LAKES REGION INCLUDING THE COUNTIES OF: MONROE, WAYNE, SENECA, CAYUGA, YATES, SCHUYLER, ONTARIO AND LIVINGSTON. THE LIFETIME CARE FOCUS IS ON THE DELIVERY OF COMPASSIONATE, PERSONALIZED CARE TO ADULTS AND CHILDREN WHO ARE ILL, INJURED, DYING OR GRIEVING. LIFETIME CARE PROVIDES PRIMARY IN-HOME SERVICES INCLUDING SKILLED NURSING, REHAB THERAPIES, MEDICAL SOCIAL WORK, INFUSION THERAPIES AND HOME HEALTH AIDE SERVICES; SPECIALTY CARE SERVICES INCLUDING CARDIOPULMONARY, DIABETES, CANCER, PARKINSON'S DISEASE, WOUND, JOINT REPLACEMENT AND WOMEN'S AND CHILDREN'S HEALTH; HOSPICE CARE IS PROVIDED IN MONROE, WAYNE AND SENECA COUNTIES FOR THE TERMINALLY ILL; PALLIATIVE CARE SUPPORT FOR SERIOUSLY ILL CHILDREN AND ADULTS; AS WELL AS EDUCATION THAT PROMOTES HEALING AND WELLNESS. LIFETIME CARE HAS BEEN NAMED A TOP AGENCY OF THE 2019 HOMECARE ELITE, A RECOGNITION OF THE BEST-PERFORMING HOME HEALTH AGENCIES IN THE UNITED STATES. ONLY 25% OF ELIGIBLE AGENCIES ARE RECOGNIZED AS A TOP AGENCY. HOMECARE ELITE AGENCIES ARE DETERMINED BY A NUMBER OF PERFORMANCE MEASURES IN AREAS SUCH AS QUALITY OUTCOMES, BEST PRACTICES IMPLEMENTATION AND PATIENT EXPERIENCE (HHCAHPS). LIFETIME CARE HAS RECEIVED THIS RECOGNITION 12 TIMES IN THE LAST 14 YEARS.CLIFTON SPRINGS LIVING CENTER IS A 108-BED SKILLED NURSING FACILITY LOCATED IN CLIFTON SPRINGS, NY. THE 108-BED FACILITY PROVIDES SPECIALIZED SERVICES INCLUDING TRADITIONAL SNF CARE, AS WELL AS SPECIALTY UNITS FOR RESIDENTS WHO REQUIRE POST-ACUTE CARE, VENTILATOR CARE, AND DEMENTIA CARE. THE SERVICES OF REIKI AND HEALING TOUCH THERAPIES ARE OFFERED BY THE NURSING HOME, AND ADDITIONAL SERVICES INCLUDING ACUPUNCTURE, HYDROTHERAPY, MASSAGE THERAPY, AND NATUROPATHY ARE AVAILABLE THROUGH THE SPRINGS INTEGRATIVE MEDICINE CENTER AND SPA. THE CLIFTON SPRINGS LIVING CENTER WAS RECENTLY RECOGNIZED BY THE AMERICAN NURSES CREDENTIALING CENTER AS A PATHWAY TO EXCELLENCE IN LONG TERM CARE. CLIFTON SPRINGS LIVING CENTER NOW JOINS AN ELITE GROUP OF ONLY SIX LONG TERM CARE FACILITIES IN NEW YORK STATE TO RECEIVE THIS PRESTIGIOUS HONOR. THE ANCC RECOGNIZES LONG TERM CARE FACILITIES WITH PATHWAY TO EXCELLENCE, COMPARABLE TO A HOSPITAL RECEIVING MAGNET STATUS, FOR THEIR DIVERSE AND POSITIVE PRACTICE ENVIRONMENTS THAT ENABLE NURSES TO GROW. CLIFTON SPRINGS LIVING CENTER RECEIVED THIS RECOGNITION FOR ITS COMMITMENT TO PROVIDING A NETWORK OF SUPPORT AND ADVANCEMENT OPPORTUNITIES THAT EMPOWER OUR NURSING STAFF.DE MAY LIVING CENTER LOCATED IN NEWARK IS A 180-BED SKILLED NURSING RESIDENCE THAT PROVIDES BOTH CALM AND STIMULATING ATMOSPHERES FOR RESIDENTS. SERVICES INCLUDE: POST-ACUTE CARE, SHORT-TERM REHABILITATION, VENTILATOR CARE, DEMENTIA CARE, PERITONEAL DIALYSIS, WOUND CARE, TELEMEDICINE, NEUROBEHAVIORAL CARE, LONG TERM SKILLED NURSING CARE AND ADULT DAY CARE.EDNA TINA WILSON LIVING CENTER IN ROCHESTER IS A 120-BED SKILLED NURSING FACILITY THAT USES INNOVATIVE NEIGHBORHOOD DESIGN, WITH RESIDENT ROOMS CLUSTERED AROUND THE ACTIVITY CENTER AND THE LIVING AND DINING AREAS TO PROMOTE MORE SOCIAL AND INTERACTIVE LIVING. THE CENTER SPECIALIZES IN LONG-TERM CARE, REHABILITATIVE SERVICES, PAIN MANAGEMENT, RESPIRATORY THERAPY, IV THERAPY, PERITONEAL DIALYSIS SERVICES, RESPITE AND HOSPICE CARE.HILL HAVEN LIVING AND NURSING CENTER IN WEBSTER IS A 288-BED FACILITY WITH A COMPREHENSIVE RANGE OF MEDICAL AND ASSISTED LIVING SENIOR SERVICES, INCLUDING SHORT-TERM REHABILITATION, SKILLED NURSING, RESPIRATORY, IV THERAPY, CENTRAL LINE MEDICATIONS AND MAINTENANCE, POST-SURGICAL WOUND CARE, ON-SITE HEMODIALYSIS, PERITONEAL DIALYSIS, TELEMEDICINE, DEMENTIA, ALZHEIMER'S, AND HOSPICE CARE. IN 2019, HILL HAVEN RECEIVED THE U.S. NEWS & WORLD REPORT BEST NURSING HOMES DESIGNATION. TO QUALIFY, NURSING HOMES MUST EARN AN AVERAGE RATING OF 4.5 OUT OF 5 DURING 10 MONTHS OF FEDERAL REPORTS. OUT OF 48 FACILITIES REVIEWED IN THE ROCHESTER AREA, HILL HAVEN RECEIVED ONE OF THE THREE AREA DESIGNATIONS.AS COVID-19 SURGED IN OUR COMMUNITY, ROCHESTER REGIONAL HEALTH ANSWERED THE CHALLENGE WITH THE CREATION OF EMPIRE MANOR, A TEMPORARY COVID-DEDICATED NURSING HOME ON THE HILL HAVEN CAMPUS. DURING A TIME WHEN OUR COMMUNITY NEEDS MORE HOSPITAL BED CAPACITY TO CARE FOR THE ACUTELY ILL AND INJURED. EMPIRE MANOR HELPED TO RELIEVE SOME OF THIS PRESSURE ON OUR HOSPITALS.PARK RIDGE LIVING CENTER IS LOCATED IN ROCHESTER. IT RECEIVED A FIVE-STAR RATING FROM THE CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS), A DESIGNATION GIVEN TO ONLY 10 PERCENT OF NURSING HOMES NATIONWIDE. THIS 120 BED FACILITY IS HOME TO THE 40-BED TIMOTHY R. MCCORMICK TRANSITIONAL CARE CENTER, SPECIALIZING IN JOINT REPLACEMENT AND COMPLEX FRACTURE RECOVERY, STROKE AND NEUROLOGICAL REHABILITATION, PHYSICAL, OCCUPATIONAL AND SPEECH THERAPY, IV THERAPY, AND CENTRAL LINE MEDICATIONS. THE FACILITY'S WEGMAN FAMILY COTTAGES SERVES 80 ELDERS. THE COTTAGES ALLOW ELDERS TO LIVE IN A HOME-LIKE ENVIRONMENT WHILE RECEIVING SKILLED NURSING CARE. FOUR YEARS IN A ROW - PARK RIDGE LIVING CENTER (PRLC) HAS BEEN NAMED A BEST NURSING HOME BY U.S. NEWS & WORLD REPORT. ONLY 19% OF APPROXIMATELY 15,000 NURSING HOMES RATED ACROSS THE U.S. RECEIVED THIS HIGH HONOR. PRLC IS ONE OF ONLY FOUR NURSING HOMES IN NEW YORK STATE TO BE RECOGNIZED FOR BOTH LONG-TERM AND SHORT-TERM CARE.UNITY LIVING CENTER IN ROCHESTER IS A 120-BED STATE-OF-THE-ART SKILLED NURSING FACILITY FOCUSED ON TREATMENT AND REHABILITATIVE CARE FOR PATIENTS WITH MEDICALLY COMPLEX NEEDS, DEMENTIA, AND BEHAVIORAL CHALLENGES. SPECIAL SERVICES INCLUDE SHORT-TERM REHABILITATION, PULMONOLOGY, RESPIRATORY THERAPY, TRACHEOTOMY CARE, WOUND CARE, PAIN CONTROL, AND IV THERAPY, AND PERITONEAL DIALYSIS, ACCESS TO HEMODIALYSIS, VENTILATOR BEDS, BARIATRIC CARE AND RELAXATION THERAPY TO MEET THE NEEDS OF THOSE WITH CHRONIC DISEASES.UNITY LIVING CENTER HAS BEEN AWARDED A FOUR-STAR RATING FROM THE CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS). THIS TREMENDOUS ACCOMPLISHMENT HIGHLIGHTS THE SUCCESSFUL PERFORMANCE OF UNITY LIVING CENTER'S DEDICATED, HARD-WORKING AND PASSIONATE EMPLOYEES. CMS RANKS NURSING HOMES NATIONWIDE WITH THE INTENT TO HELP FAMILIES AND CAREGIVERS COMPARE FACILITIES AND MAKE THE BEST CHOICE WHEN DECIDING ON CARE FOR A LOVED ONE. THE RATING INCORPORATES THREE FACTORS: QUALITY MEASURES, STAFFING RATIO, AND ANNUAL HEALTH INSPECTION REPORTS FROM THE NYS DEPARTMENT OF HEALTH.UNITY'S HOUSING GROUP OFFERS 261 AFFORDABLE AND SUBSIDIZED APARTMENTS IN FIVE LOCATIONS. OUR AFFORDABLE SENIOR LIVING COMMUNITIES OFFER COMFORTABLE AND CONVENIENT HOUSING OPTIONS FOR INDEPENDENT ADULTS AGES 55 AND OLDER AT PRICES THAT FIT EVERY BUDGET.
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STARTING IN 2020, RRH BEGAN COLLABORATING WITH PATHSTONE, A NOT-FOR-PROFIT COMMUNITY DEVELOPMENT AND HUMAN SERVICES ORGANIZATION, TO OFFER SUPPORTIVE SERVICES FOR RESIDENTS OF THE NEW SKYVIEW PARK APARTMENTS LOCATED AT THE FORMER MEDLEY CENTRE IN IRONDEQUOIT. THE SENIOR APARTMENT COMPLEX IS FOR INDIVIDUALS 55 YEARS OR OLDER WHO MAY BE AT RISK FOR HOMELESSNESS OR WISH TO REMAIN INDEPENDENT WITH THE ASSISTANCE OF SUPPORTIVE SERVICES.PARK RIDGE CHILD CARE CENTER CARES FOR CHILDREN BETWEEN EIGHT WEEKS TO TWELVE YEARS OF AGE. LOCATED ON THE UNITY HOSPITAL CAMPUS, THE CENTER OFFERS A SAFE AND NURTURING ENVIRONMENT - A HAPPY HOME AWAY FROM HOME - WHERE EVERYONE TRULY CARES ABOUT YOUR CHILD'S GROWTH, DEVELOPMENT, AND WELL-BEING. EACH OF OUR HIGHLY TRAINED TEACHERS AND STAFF FOCUSES ON MEETING YOUR CHILD'S PHYSICAL, SOCIAL, EMOTIONAL AND COGNITIVE NEEDS.ROCHESTER AMBULATORY SURGERY CENTER (RASC) IS A 29,000 SQUARE-FOOT FACILITY THAT INCLUDES SIX OPERATING ROOMS AND TWO MINOR PROCEDURE ROOMS EQUIPPED WITH STATE OF THE ART EQUIPMENT AND INSTRUMENTATION. ACCREDITED BY THE ACCREDITATION ASSOCIATION FOR AMBULATORY HEALTHCARE, THE NEW YORK STATE DEPARTMENT OF HEALTH AND IS A MEDICARE-CERTIFIED FACILITY. THE MISSION OF RASC IS TO PROVIDE A SAFE, CONVENIENT AND COST-EFFECTIVE ALTERNATIVE TO TRADITIONAL SURGICAL CARE. LINDEN OAKS SURGERY CENTER IS A FREESTANDING, MULTISPECIALTY AMBULATORY SURGERY CENTER WHERE A BROAD RANGE OF OUTPATIENT SURGICAL PROCEDURES ARE PERFORMED. THE CENTER OFFERS FOUR OPERATING ROOMS AND TWO PROCEDURE ROOMS WHICH ARE FULLY EQUIPPED WITH PREOPERATIVE AND POST-ANESTHESIA CARE AREAS IN ORDER TO PROVIDE HIGH QUALITY CARE AND SAFETY IN A CONVENIENT OUTPATIENT SURGERY CENTER. WESTFALL SURGERY CENTER, OFFERS WIDE RANGE OF SURGICAL SERVICES - FROM GENERAL SURGERY TO PLASTIC SURGERY. WESTFALL SURGERY CENTER PROVIDES HIGH-QUALITY CARE AND SAFETY IN A CONVENIENT OUTPATIENT SURGERY SETTING. ROCHESTER REGIONAL HEALTH IMMEDIATE CARE OPERATING SEVEN LOCATIONS IN MONROE COUNTY, IS COMMITTED TO PROVIDING THE HIGHEST QUALITY HEALTHCARE FOR RESIDENTS AND VISITORS OF MONROE AND SURROUNDING COUNTIES. THE DEDICATION TO PROVIDING AN EXCEPTIONAL PATIENT EXPERIENCE IS SEEN FROM THE HONOR OF BEING VOTED "BEST URGENT CARE CENTER" IN ROCHESTER BY THE ROCHESTER BUSINESS JOURNAL AND DAILY RECORD FOR TWO CONSECUTIVE YEARS. THESE IMMEDIATE CARE CENTERS OFFER FULL-SERVICE URGENT CARE AND OCCUPATIONAL MEDICINE SERVICES WITH PHYSICIANS, DIAGNOSTIC TOOLS, AND LABS ON-SITE.ACM MEDICAL LABORATORY IS A FULL SERVICE CLINICAL AND PATHOLOGY LABORATORY CONDUCTING MORE THAN 20 MILLION TESTS EVERY YEAR FOR PHYSICIANS, NURSING HOMES AND HOSPITALS; PHARMACEUTICAL, BIOTECH AND RESEARCH ORGANIZATIONS; COLLEGES AND UNIVERSITY HEALTH CENTERS; AND OCCUPATIONAL HEALTH GROUPS. ACM HAS OPERATIONS IN THE U.S., U.K., INDIA, CHINA AND SINGAPORE. OPERATIONS EXTEND TO MORE THAN 60 COUNTRIES AND OFFER A BROAD MENU OF CLINICAL, PATHOLOGY AND MOLECULAR TESTING. ACM IS ONE OF THE LARGEST REGIONAL REFERENCE LABORATORIES IN NEW YORK STATE.ROCHESTER REGIONAL HEALTH FOUNDATION, NEWARK WAYNE COMMUNITY HOSPITAL FOUNDATION, CLIFTON SPRINGS HOSPITAL FOUNDATION AND UNITED MEMORIAL MEDICAL CENTER FOUNDATION: THE VITAL SERVICES THAT ROCHESTER REGIONAL PROVIDES TO THE COMMUNITY WOULD NOT BE POSSIBLE WITHOUT THE SUPPORT OF THE FOUNDATIONS. IN THE NONPROFIT ORGANIZATIONAL STRUCTURE THE FOUNDATIONS ARE CRITICAL TO THE ABILITY TO MAKE ONGOING INVESTMENTS IN STATE-OF-THE-ART MEDICAL TECHNOLOGY, CLINICAL PROGRAMS, FACILITIES, RESEARCH, AND EDUCATION THAT BENEFIT THE COMMUNITY AS A WHOLE. THE IMPACTS OF THE FOUNDATIONS' EFFORTS ARE VISIBLE THROUGHOUT THE HOSPITALS, AND IN THEIR DISTINGUISHED CENTERS OF EXCELLENCE. THE FOUNDATIONS' FUNDRAISING PROGRAMS DIRECTLY BENEFIT THE ONGOING NEEDS OF THE COMMUNITY THROUGH IMPROVED AND EXPANDED PATIENT CARE PROGRAMS, SERVICES, AND FACILITIES AND HELP PURCHASE EQUIPMENT. THIS ENHANCES THE HIGH-TOUCH AND COMPASSIONATE CARE AVAILABLE TO ALL WHO ARE SERVED IN THE COMMUNITY.
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