Attach to Form 990 or Form 990-EZ.
Go to
www.irs.gov/Form990 for instructions and the latest information.
| (i) Name of supported organization | (ii) EIN | (iii) Type of organization (described on lines 1- 10 above (see instructions)) | (iv) Is the organization listed in your governing document? | (v) Amount of monetary support (see instructions) | (vi) Amount of other support (see instructions) | |
|---|---|---|---|---|---|---|
| Yes | No | |||||
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Total |
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Calendar year
(or fiscal year beginning in)
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(a) 2017 | (b) 2018 | (c) 2019 | (d) 2020 | (e) 2021 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grant.") .. | ||||||
| 2 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf.... | ||||||
| 3 | The value of services or facilities furnished by a governmental unit to the organization without charge.. | ||||||
| 4 | Total. Add lines 1 through 3 | ||||||
| 5 | The portion of total contributions by each person (other than a governmental unit or publicly supported organization) included on line 1 that exceeds 2% of the amount shown on line 11, column (f) .. | ||||||
| 6 | Public support. Subtract line 5 from line 4. | ||||||
Calendar year
(or fiscal year beginning in)
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(a) 2017 | (b) 2018 | (c) 2019 | (d) 2020 | (e) 2021 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 7 | Amounts from line 4.. | ||||||
| 8 | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources... | ||||||
| 9 | Net income from unrelated business activities, whether or not the business is regularly carried on.. | ||||||
| 10 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.).. | ||||||
| 11 | Total support. Add lines 7 through 10 | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2017 | (b) 2018 | (c) 2019 | (d) 2020 | (e) 2021 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 1 | Gifts, grants, contributions, and membership fees received. (Do not include any "unusual grants.") . | ||||||
| 2 | Gross receipts from admissions, merchandise sold or services performed, or facilities furnished in any activity that is related to the organization's tax-exempt purpose | ||||||
| 3 | Gross receipts from activities that are not an unrelated trade or business under section 513 ..... | ||||||
| 4 | Tax revenues levied for the organization's benefit and either paid to or expended on its behalf... | ||||||
| 5 | The value of services or facilities furnished by a governmental unit to the organization without charge | ||||||
| 6 | Total. Add lines 1 through 5 | ||||||
| 7a | Amounts included on lines 1, 2, and 3 received from disqualified persons | ||||||
| b | Amounts included on lines 2 and 3 received from other than disqualified persons that exceed the greater of $5,000 or 1% of the amount on line 13 for the year. | ||||||
| c | Add lines 7a and 7b.. | ||||||
| 8 | Public support. (Subtract line 7c from line 6.) | ||||||
Calendar year (or fiscal year beginning in) ![]() |
(a) 2017 | (b) 2018 | (c) 2019 | (d) 2020 | (e) 2021 | (f) Total | |
|---|---|---|---|---|---|---|---|
| 9 | Amounts from line 6... | ||||||
| 10a | Gross income from interest, dividends, payments received on securities loans, rents, royalties and income from similar sources.. | ||||||
| b | Unrelated business taxable income (less section 511 taxes) from businesses acquired after June 30, 1975. | ||||||
| c | Add lines 10a and 10b. | ||||||
| 11 | Net income from unrelated business activities not included on line 10b, whether or not the business is regularly carried on. | ||||||
| 12 | Other income. Do not include gain or loss from the sale of capital assets (Explain in Part VI.) .. | ||||||
| 13 | Total support. (Add lines 9, 10c, 11, and 12.).. | ||||||
| Section A - Adjusted Net Income | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Net short-term capital gain | 1 | ||||
| 2 | Recoveries of prior-year distributions | 2 | ||||
| 3 | Other gross income (see instructions) | 3 | ||||
| 4 | Add lines 1 through 3 | 4 | ||||
| 5 | Depreciation and depletion | 5 | ||||
| 6 | Portion of operating expenses paid or incurred for production or collection of gross income or for management, conservation, or maintenance of property held for production of income (see instructions) | 6 | ||||
| 7 | Other expenses (see instructions) | 7 | ||||
| 8 | Adjusted Net Income (subtract lines 5, 6 and 7 from line 4) | 8 | ||||
| Section B - Minimum Asset Amount | (A) Prior Year |
(B) Current Year (optional) |
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| 1 | Aggregate fair market value of all non-exempt-use assets (see instructions for short tax year or assets held for part of year): | 1 | ||||
| a | Average monthly value of securities | 1a | ||||
| b | Average monthly cash balances | 1b | ||||
| c | Fair market value of other non-exempt-use assets | 1c | ||||
| d | Total (add lines 1a, 1b, and 1c) | 1d | ||||
| e |
Discount claimed for blockage or other factors (explain in detail in Part VI): |
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| 2 | Acquisition indebtedness applicable to non-exempt use assets | 2 | ||||
| 3 | Subtract line 2 from line 1d | 3 | ||||
| 4 | Cash deemed held for exempt use. Enter 0.015 of line 3 (for greater amount, see instructions). | 4 | ||||
| 5 | Net value of non-exempt-use assets (subtract line 4 from line 3) | 5 | ||||
| 6 | Multiply line 5 by 0.035 | 6 | ||||
| 7 | Recoveries of prior-year distributions | 7 | ||||
| 8 | Minimum Asset Amount (add line 7 to line 6) | 8 | ||||
| Section C - Distributable Amount | Current Year | |||||
| 1 | Adjusted net income for prior year (from Section A, line 8, Column A) | 1 | ||||
| 2 | Enter 85% of line 1 | 2 | ||||
| 3 | Minimum asset amount for prior year (from Section B, line 8, Column A) | 3 | ||||
| 4 | Enter greater of line 2 or line 3 | 4 | ||||
| 5 | Income tax imposed in prior year | 5 | ||||
| 6 | Distributable Amount. Subtract line 5 from line 4, unless subject to emergency temporary reduction (see instructions) | 6 | ||||
| Section D - Distributions | Current Year | |
|---|---|---|
| 1 Amounts paid to supported organizations to accomplish exempt purposes | 1 | |
|
2
Amounts paid to perform activity that directly furthers exempt purposes of supported organizations, in excess of income from activity |
2 | |
| 3 Administrative expenses paid to accomplish exempt purposes of supported organizations | 3 | |
| 4 Amounts paid to acquire exempt-use assets | 4 | |
| 5 Qualified set-aside amounts (prior IRS approval required - provide details in Part VI) | 5 | |
| 6 Other distributions (describe in Part VI). See instructions | 6 | |
| 7Total annual distributions. Add lines 1 through 6. | 7 | |
|
8
Distributions to attentive supported organizations to which the organization is responsive (provide details in Part VI). See instructions |
8 | |
| 9 Distributable amount for 2021 from Section C, line 6 | 9 | |
| 10 Line 8 amount divided by Line 9 amount | 10 | |
| Section E - Distribution Allocations (see instructions) |
(i) Excess Distributions |
(ii) Underdistributions Pre-2021 |
(iii) Distributable Amount for 2021 |
|
|---|---|---|---|---|
| 1 Distributable amount for 2021 from Section C, line 6 | ||||
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2
Underdistributions, if any, for years prior to 2021 (reasonable cause required-- explain in Part VI). See instructions. |
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| 3 Excess distributions carryover, if any, to 2021: | ||||
| a From 2016....... | ||||
| b From 2017....... | ||||
| c From 2018....... | ||||
| d From 2019....... | ||||
| e From 2020....... | ||||
| fTotal of lines 3a through e | ||||
| g Applied to underdistributions of prior years | ||||
| h Applied to 2021 distributable amount | ||||
|
i
Carryover from 2016 not applied (see instructions) |
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| j Remainder. Subtract lines 3g, 3h, and 3i from line 3f. | ||||
| 4Distributions for 2021 from Section D, line 7: | ||||
| $ | ||||
| a Applied to underdistributions of prior years | ||||
| b Applied to 2021 distributable amount | ||||
| c Remainder. Subtract lines 4a and 4b from line 4. | ||||
|
5
Remaining underdistributions for years prior to 2021, if any. Subtract lines 3g and 4a from line 2. If the amount is greater than zero, explain in Part VI. See instructions. |
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6
Remaining underdistributions for 2021. Subtract lines 3h and 4b from line 1. If the amount is greater than zero, explain in Part VI. See instructions. |
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7 Excess distributions carryover to 2022. Add lines 3j and 4c. |
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| 8 Breakdown of line 7: | ||||
| a Excess from 2017..... | ||||
| b Excess from 2018..... | ||||
| c Excess from 2019..... | ||||
| d Excess from 2020..... | ||||
| e Excess from 2021..... | ||||
| Facts And Circumstances Test |
|---|
| Return Reference | Explanation |
|---|
| Software ID: | 21013475 |
| Software Version: | 2021v4.0 |
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for the latest information.
| Return Reference | Explanation |
|---|---|
| Form 990, Part VI, Line 3: Description of Delegated Duties to Management Company | The CEO and CFO duties are carried out by employees of HealthTech Management Services, Inc., an unrelated management company. Compensation is included in the management fee paid to HealthTech Management Services. The management fee for 2021 was $1,186,964. |
| Form 990, Part VI, Line 11b: Form 990 Review Process | A CPA firm prepared and reviews the form 990 from data gathered and provided by the CVRMC. The return is then provided to the CFO for review and approval. Any questions or concerns the CFO has are addressed and any correction or clarifications are made. The final Form 990, with all required schedules, is made available to the full board prior to filing. |
| Form 990, Part VI, Line 12c: Explanation of Monitoring and Enforcement of Conflicts | Board members and officers are covered by the organization's conflict of interest policy and are required to annually complete a questionnaire disclosing any and all possible conflicts of interest. |
| Form 990, Part VI, Line 15a: Compensation Review & Approval Process - CEO, Top Management | The Officers' compensation is determined by a review conducted by HealthTech Management Services, Inc. using data provided by a nationally recognized management consulting firm, along with Form 990 data from comparable organizations and other hospitals managed by HealthTech. Once this information has been compiled and reviewed, a meeting is held with the board and a decision is made on the Officer's compensation. |
| Form 990, Part VI, Line 15b: Compensation Review and Approval Process for Officers and Key Employees | The Officers' compensation is determined by a review conducted by HealthTech Management Services, Inc. using data provided by a nationally recognized management consulting firm, along with Form 990 data from comparable organizations and other hospitals managed by HealthTech. Once this information has been compiled and reviewed, a meeting is held with the board and a decision is made on the Officer's compensation. |
| Form 990, Part VI, Line 19: Other Organization Documents Publicly Available | Available upon request. |
| Other Changes In Net Assets Or Fund Balances - Other Increases | Net assets released from restriction = $94591 |
| Continued, Form 990 Part III, Program Service Accomplishments | The PACT (Positive Attitudes Create Teamwork) Committee, comprised of CVRMC staff, dedicates its efforts to making a difference in employee and community relations. The PACT Committee is instrumental in the activities of many hospital activities, promoting employee engagement and satisfaction. The PACT Committee also helps CVRMC employees through the HOPE (Helping Our People in Emergencies) Fund. Donations made to the HOPE fund are used in times of emergency for employees. The Community Fund is used to help people of our communities who have been faced with a tragedy fire, illness, disease. The PACT Committee holds fund raisers to build the Community Fund and the PACT Committee also participates in community events to ensure the hospitals presence and to build public support and trust.A summary of services CVRMC provides to its service area are: Case Management, Social Services, Cath Lab, Chronic Care Management, Emergency Services, Family Practice, Podiatry, General Surgery, Imaging, Infusion, Laboratory, Laser Vein Center, OB/GYN Womens Healthcare, Oncology/Hematology, Orthopedics, Outpatient Surgery, Pediatrics, Pharmacy, Physical Therapy, Primary Care, Skin Clinic, Sleep Center, Wound Center, Cardiology, Dialysis, Oncology, other visiting Specialty Services, and outlying Family Care Clinics in Pleasant Valley, Kearny, Tonto Basin, and Superior.As we celebrate 108 years of service to the Globe-Miami and surrounding communities, CVRMC continues to evolve with the changing needs of our population base. Healthcare is ever moving and advancing and CVRMC is progressing with the demands of our target markets. The continued accomplishments we have made are a direct result of a dedicated and compassionate workforce, a steadfast Board of Directors, and strong supporting management team which is focused on one mission the mission of health with high quality, efficient and compassionate care. With the development of our next 3-year strategic plan, we are focused on these areas:The Patient Experience (Quality and Customer Service)PeopleGrowthCommunityFinancial StewardshipOur communities deserve accountability and compassion. We strive to respect and collaborate with all who surround us. We have an earnest responsibility to recognize the needs of our population and to respond to the health priorities facing our population. CVRMC is committed to our communities with an unwavering dedicated spirit. |
| Form 990, Part VII, Section A | Please see note on Part VI, Section A, Line 3. Officers of the organization are provided by a management company. |
| Form 990, Schedule H Part VI, Line 4 - Community Building Activities | continued from Schedule H 2019 Community Health Needs AssessmentCVRMC completed the Community Health Needs Assessment in 2019. Stakeholders across the CVRMC service region engaged in a community-driven process to identify the most pressing health issues facing residents. Facilitated by Pinnacle Prevention and CVRMC, community members and organizations came together to provide valuable insights on experiences of health and sickness, as well as realistic ways to affect change. The CHNA generated the data through community surveys, focus groups, and key informant interviews. The 2019 CHNA provided in-depth data on the following health indicators:Mortality Rate Totals per 100,000 population in 2017, according to ADHS Population Health and Vital Statistics: Total, all causes Gila Co. 831.1, Arizona 679.3; Cardiovascular disease Gila Co. 223.9, Arizona 189.9; Diseases of the heart Gila Co. 181.0, Arizona 141.9; Coronary heart disease Gila Co. 133.0, Arizona 102.8. Malignant neoplasms Gila Co. 112.5, Arizona 136.6; Lung cancer Gila Co. 32.5, Arizona 30.8; Colorectal cancer Gila Co. 12.0, Arizona 13.0; Breast cancer Gila Co. 8.6, Arizona 9.8; Prostate cancer Gila Co. 3.6, Arizona 7.5; Malignant melanoma of skin Gila Co. 2.9, Arizona 2.2; Cervical cancer Gila Co. 0.7, Arizona 1.1. Accident (unintentional injury) Gila Co. 101.4, Arizona 55.3; Accidental poisoning Gila Co. 25.3, Arizona 20.4; Motor vehicle accident Gila Co. 52.9, Arizona 13.8; Accidental falls Gila Co. 14.6, Arizona 12.4; Accidental drowning Gila Co. 0.0, Arizona 1.5. Chronic lower respiratory diseases Gila Co. 62.1, Arizona 43.0. Alzheimer's disease Gila Co. 16.3, Arizona 35.2. Cerebrovascular disease Gila Co. 27.5, Arizona 30.7. Diabetes Gila Co. 31.6, Arizona 23.8. Intentional self-harm (suicide) Gila Co. 37.6, Arizona 18.0. Chronic liver disease and cirrhosis Gila Co. 34.1, Arizona 14.2. Essential (primary) hypertension and hypertensive renal disease Gila Co. 10.3, Arizona 11.8. Influenza and pneumonia Gila Co. 10.3, Arizona 9.9. Parkinson's disease Gila Co. 3.9, Arizona 8.7. Assault (homicide) Gila Co. 11.8, Arizona 6.4. Nephritis Gila Co. 16.6, Arizona 6.2. Septicemia Gila Co. 3.9, Arizona 5.5. HIV disease Gila Co. 0.0, Arizona 1.2. Injury by firearms Gila Co. 30.7, Arizona 15.8. Drug-induced deaths Gila Co. 49.2, Arizona 23.3. Opioid-induced deaths Gila Co. 20.0, Arizona 13.4. Alcohol-induced deaths Gila Co. 35.8, Arizona 16.1. Average age at death Gila Co. 71.8, Arizona 72.6. Median age at death Gila Co. 75.0, Arizona 76.0. The Implementation Plan (CHIP) has been developed and is being executed to respond to key factors that may be limiting our communities ability to lead full, happy and healthy lives.The 2019 Community Health Needs Assessment and Community Health Implementation Plan can be found on the CVRMC website, www.CVRMC.org. Culture-The CVRMC Mission and Vision statements set the stage for the culture of our hospital. The CVRMC Standards of Performance are the framework of behaviors that all employees will exhibit when interacting with patients, customers, and co-workers. The standards reflect our philosophy of service.-Customer service training reinforces the expectations of each employee, moving everyones behaviors, manners, and actions in the same positive direction.-Empathic Communication training for all employees reinforces our commitment to patients first and foremost.-Communication training for all employees develops the ability to resolve conflict and address patient and family concerns.-Recruitment has become one of attitude as well as aptitude. Those potential employees are sought out not only for their ability and skills to perform a work assignment but the strength of their character as it aligns with the mission, vision, and standards expected of a CVRMC employee. Community Partnerships-Collaboration has become a corner stone for CVRMC. We do not function as a separate entity apart from our community but rather as a fundamental link in the chain. CVRMC has created many partnerships throughout its service region and beyond creating interdependence between organizations.As CVRMC moves forward to promote health and wellness within our service communities, our response to the needs of special populations will be essential for the reporting standards for "Community Health Needs. Together, with the assistance of healthcare organizations and professionals of our area, a well-constructed Community Health Needs Assessment and Implementation Plan will be the guiding documents to respond to the identified health needs of our diverse communities, providing charitable care with purpose, and supporting educational services and programs for the good of our public. |
| Form 990, Schedule H Part VI, Line 4 - Community Information | Continued from Schedule HPleasant Valley-Young, Arizona Secondary Service Area Surrounded by the Tonto National Forest, Pleasant Valley-Young is a community in Gila County situated in the beautiful pines of the Sierra Anches mountains. There are two main dirt roads in and out of Young, one from the north and one from the south, but no fully paved road to a connecting highway. Globe is 65 miles to the south of Young. The following demographic information was taken from the 2020 World Population Review: Pleasant Valley-Young has a population of 482. The average household income in Young is $43,299 with a poverty rate of 11.41%. The median rental costs in recent years comes to $499 per month, and the median house value is $190,700. The median age in Young is 56.1 years, 62.7 years for males, and 50 years for females. The female population is 210 or 43.7% and the male population is 272 or 56.43%. The racial makeup is 92.12% White, 6.22% other, and 1.66% Native American. Several small businesses exist in Pleasant Valley-Young. A gas station, convenience store, auto parts store, motel, thrift shore, library, and refuse service are among the businesses. Cobre Valley Regional Medical Center services the primary medical needs of the area with a medical clinic which is open one day per week.The median income for a household in the Pleasant Valley-Young area is $26,250, and the median income for a family was $24,886. Males had a median income of $21,000 versus $26,458 for females. The per capita income for the area was $16,943. (Census 2020 data not available) Kearny, Arizona Secondary Service Area (1.7% Inpatient Patient Origin)Kearny is located in Pinal County and was built by the Kennecott Mining Company in 1958 as a planned community to accommodate the populations of nearby Ray, Sonora and Barcelona, which were eventually swallowed by Kennecotts expanding open-pit copper mine. The town sits near the Gila River in the Copper Basin area along with its sister cities of Hayden and Winkelman. The economic base of Kearny is the Ray mine and the Hayden Smelter, both owned and operated by ASARCO. These operations have recently experienced a strike by the unions and have not fully gone back into operation.Hayden, Arizona Secondary Service AreaThe following demographic information was taken from the 2020 World Population Review: Hayden is a city located in Gila County Arizona. With a 2020 population of 629, Hayden is currently declining at a rate of -0.16% annually and its population has decreased by -4.98% since the 2010 census information which recorded a population of 662. Spanning over 1 miles, Hayden has a population density of 497 people per square mile.The average household income in Hayden is $41,408 with a poverty rate of 25.52%. The median rental costs in recent years comes to $632 per month, and the median house value is $34,500. The median age in Hayden is 47.1 years, 42.5 years for males, and 51.9 years for females.The racial population of Hayden:White: 93.52%Other race: 3.05%Two or more races: 2.67%Hayden is located in Gila County with the economic base being the Hayden Smelter, one of three smelters in the United States.(Census 2020 data not available) Winkelman, Arizona Secondary Service Area (1.3% Inpatient Patient Origin)The following demographic information was taken from the 2020 World Population Review: Winkelman is a city located in Gila County Arizona. With a 2020 population of 351, Winkelman is currently been steady in population compared to the recorded population in 2010 of 353. The average household income in Winkelman is $41,507 with a poverty rate of 8.53%. The median rental costs in recent years comes to - per month, and the median house value is $55,300. The median age in Winkelman is 52.9 years, 47.1 years for males, and 55.6 years for females.The racial population of Winkelman:White: 80.55%Two or more races: 12.63%Other race: 5.12%Native American: 1.71%Winkelman is located in Gila County with over 95% of the population living within Gila County. The major employment is the copper industry of the ASARCO Mine.(Census 2020 data not available) Superior, Arizona Secondary Service Area (2.1% Inpatient Patient Origin)Superior is located in Pinal County, 25 miles west of Globe. The town has survived many ups and downs of the copper mining industry throughout the years, but during the most recent years is capitalizing on its unique and picturesque location. The town is in a rebuilding phase in its economy and is looking to the areas of tourism and the opportunity for a new underground mine, Resolution Copper, to open in the next few years. The following demographic information was taken from the 2020 World Population Review: With a current population of 3,272, Superior is currently growing at a rate of 1.46% annually and its population has increased by 15.33% since the most recent census, which recorded a population of 2,837 in 2010 and has a population density of 1,668 people per square mile.The average household income in Superior is $46,986 with a poverty rate of 18.92%. The median rental costs in recent years comes to $814 per month, and the median house value is $90,500. The median age in Superior is 54.1 years, 49.6 years for males, and 56.3 years for females.The racial population of Superior:White: 84.34%Other race: 7.13%Asian: 4.46%Two or more races: 2.64%Native American: 1.43% |
| Form 990, Schedule H Part VI, Line 5-Promotion of Community Health | Continued from Schedule H.Tele-Pharmacy/Curbside service - Through its expanded ambulatory pharmacy services, CVRMC makes curbside prescription delivery available. Community Awareness, Education (Facebook/News Articles/Webpage, etc.)Sponsorships for Education/Athletic/TeamsCommunity Events Downtown Halloween, Homecoming parades, job fairs, etc.Other - CVRMC is involved in many other community activities which help promote and support the mission of the hospital. These activities include the Annual Leadership Retreat, CV Auxiliary, CV Foundation Career Day, Certifications and Training, Childbirth Classes, Smoke Free/Tobacco Free Campaign, Easter Egg Hunt, County Fair, Grief Support, Downtown Halloween Trick or Treat, Horseshoe Tournament, STEM activities, job shadowing, and workforce development, to name a few.Kearny Clinic - Plans to build a new clinic for the residents of the Town of Kearny continued to take shape in 2020. Architect designs were advanced in late 2021 with plans and contract commitment secured for the demolition of the original Kearny healthcare facility. Anticipation of the new Kearny Clinic's completion was revised to 2023.Community Programs and Improvements to Services Information Systems and the Region - Cobre Valley Regional Medical Center has had a long history of technological innovation within the facility with many departments integrated electronically so that current information is readily available to staff and practitioners within the facility. Meditech "expanse" has put the entire CVRMC healthcare system under one EMR. During 2021 the facility continued to advance patient-provider communication and empowering patients a more active role in their health through the patient portal, which continues to promise improved patient outcomes and satisfaction. Community Health Partnerships - Through 2021, CVRMC along with the Gila County Health Department created a strong alliance through the pandemic. Disseminating knowledge and information throughout the county (especially Southern Gila County for CVRMC) was crucial during this time. Communication was happening on a daily basis and the securing of necessary resources was a top priority for both organizations. Early 2021 the Hospital, with strong support from the county, continued to take the lead role for vaccination clinics in the region, setting early records for the percentage of the population vaccinated. Cobre Valley Regional Medical Center continues to be the leader of healthcare in the service area, accountable for the health of the population served. Partnerships with the Gila County Health Department, the Tobacco Cessation Program, the Meth Coalition, Haven of Globe, Heritage Healthcare Center, Gila County Community College, etc., and the local media have been established and can provide a forum for information dissemination and actual intervention services. Employee Education Cobre Valley Regional Medical Centers commitment to higher education for employees is evident in the continuation of tuition assistance. Employees are encouraged to further their education which in turn provides better care for patients. The tuition assistance program is a benefit provided to assist employees in improving their job capabilities within their work environment. New Standards of Performance and Customer Service Training The CVRMC Standards of Performance were re-designed and created by a team of hospital staff whose goal was to develop a set of performance expectations for every employee to follow at all times. At CVRMC our position descriptions outline the duties and responsibilities every individual is accountable for in the commission of their respective jobs. The CVRMC Standards of Performance offers a definition and framework of behaviors that every employee will exhibit when interacting with patients, customers, and co-workers. These standards also provide the criteria by which an employee is evaluated. In our Standards of Performance we identify patients, customers, and co-workers as our target service populations. At CVRMC we consider customers to include Physicians, Families, Vendors, Suppliers, and anyone else that we have contact with and the behavior expectations include privacy, attitude, communication, teamwork, courtesy, accountability, appearance, responsiveness, and safety.Every employee of CVRMC is required to attend customer service training to help drive our mission statement and to guide them in the standards of performance at every level of the organization. This customer training is also offered to every physician, their office staff, and organizations within the region, free of charge, in order to create a regional culture of courtesy and respect.San Carlos, Partner Service Area (CONTINUED THROUGH 2020) - Adjacent to the San Carlos Apache Reservation, CVRMC serves as a partner in acute obstetric, podiatry, orthopedic, oncology and surgical services for reservation residents referred by their hospital or our visiting physicians. |
| Software ID: | 21013475 |
| Software Version: | 2021v4.0 |