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| FORM 990, PART III, LINE 4A - EXEMPT PURPOSE AND ACHIEVEMENTS | CORPORATE STRUCTURE, PURPOSE, GOVERNANCE HEALTHPARTNERS, INC. (HPI) IS A MINNESOTA NON-PROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER INTERNAL REVENUE CODE (IRC) SECTION 501(C)(4) AND IS THE PARENT ENTITY OF HEALTHPARTNERS ORGANIZATIONS REFERRED TO COLLECTIVELY AS "HEALTHPARTNERS." FOUNDED IN 1957, HEALTHPARTNERS IS AN INTEGRATED HEALTH CARE ORGANIZATION, PROVIDING HEALTH CARE SERVICES AND HEALTH PLAN FINANCING AND ADMINISTRATION. HEALTHPARTNERS' MISSION IS TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS, AND COMMUNITY. HEALTHPARTNERS SEEKS TO TRANSFORM HEALTH CARE THROUGH A RELENTLESS FOCUS ON THE TRIPLE AIM - PROVIDING EXCEPTIONAL EXPERIENCE FOR THE INDIVIDUAL, IMPROVING THE HEALTH OF THE POPULATION, AND MAINTAINING AFFORDABILITY. HEALTHPARTNERS, INC. (HPI) IS A MINNESOTA NONPROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER INTERNAL REVENUE CODE (IRC) SECTION 501(C)(4) AND IS THE PARENT ENTITY OF HEALTHPARTNERS ORGANIZATIONS REFERRED TO COLLECTIVELY AS "HEALTHPARTNERS". HEALTHPARTNERS INCLUDES AN ARRAY OF TAX-EXEMPT AND TAXABLE ORGANIZATIONS. HEALTHPARTNERS PROVIDES A FULL RANGE OF HEALTH CARE DELIVERY AND HEALTH PLAN SERVICES INCLUDING INSURANCE, PATIENT CARE, ADMINISTRATION AND HEALTH AND WELL-BEING PROGRAMS. HEALTHPARTNERS HEALTH PLANS SERVE MORE THAN 1.8 MILLION MEDICAL AND DENTAL MEMBERS NATIONWIDE. HEALTHPARTNERS MEDICAL CARE SYSTEM INCLUDES MORE THAN 2,000 EMPLOYED PHYSICIANS AND DENTISTS, EIGHT OWNED HOSPITALS WITH OVER 1,000 ACUTE CARE BEDS, OVER 100 PRIMARY AND SPECIALTY CARE MEDICAL FACILITIES AND DENTAL FACILITIES WITH PRACTICES IN MINNESOTA AND WESTERN WISCONSIN SERVING MORE THAN 1.34 MILLION PATIENTS. HEALTHPARTNERS HEALTH PLANS CONTRACT WITH OTHER PRIMARY AND SPECIALTY MEDICAL FACILITIES AND DENTAL FACILITIES, PHYSICIAN GROUPS, HOSPITALS, AND RELATED HEALTHCARE PROVIDERS TO SERVE PLAN MEMBERS. HEALTHPARTNERS ALSO PROVIDES MEDICAL EDUCATION AND TRAINING TO MEDICAL PROFESSIONALS AND CONDUCTS RESEARCH AND FUNDRAISING ACTIVITIES THAT SUPPORT THE HEALTH CARE DELIVERY SYSTEM. HEALTHPARTNERS COLLABORATES WITH OTHER PLANS, CARE PROVIDERS AND OTHER COMMUNITY AND BUSINESS ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND SHARE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY, AND COLLABORATE IN IMPROVEMENTS THAT SUPPORT THE TRIPLE AIM. AMONG HEALTHPARTNERS' SIGNATURE INITIATIVES ARE TOTAL COST OF CARE MEASUREMENTS (A NATIONALLY RECOGNIZED METRIC, ENABLING MEASUREMENT AND INCENTIVES BASED ON COORDINATION AND EVIDENCE-BASED PRACTICES), MENTAL HEALTH (REDUCING STIGMA, AND ASSURING ACCESS TO HIGH QUALITY CARE IN THE MOST APPROPRIATE SETTINGS), CHILDREN'S HEALTH (IMPROVING CHILD HEALTH BY PROMOTING EARLY BRAIN DEVELOPMENT, PROVIDING FAMILY CENTERED CARE, AND STRENGTHENING COMMUNITIES), EQUITY, INCLUSION, AND ANTI-RACISM (ADDRESSING HEALTH EQUITY, ELIMINATING HEALTH CARE DISPARITIES, INCREASING DIVERSITY AND INCLUSION IN OUR WORKPLACES, BUILDING AN ANTI-RACIST CULTURE, AND DEEPENING OUR COLLECTIVE UNDERSTANDING OF CULTURAL HUMILITY) AND SUSTAINABILITY (ENERGY EFFICIENCY, WASTE REDUCTION, AND RESOURCE MANAGEMENT). A COMPLETE LISTING OF ALL ORGANIZATIONS WITHIN HEALTHPARTNERS, AND THE RELATIONSHIP BETWEEN THEM, CAN BE FOUND ON SCHEDULE R WITHIN THIS 990 RETURN. DETAILED INFORMATION ABOUT THE COMMUNITY BENEFIT ACTIVITIES AND ACCOMPLISHMENTS OF EACH TAX-EXEMPT ORGANIZATION CAN BE FOUND IN THE INDIVIDUAL FORM 990 RETURN FOR THAT ORGANIZATION. HEALTHPARTNERS IS DRIVING CHANGE THAT HELPS OUR MEMBERS AND PATIENTS LIVE HEALTHIER LIVES. HEALTHPARTNERS COLLABORATES WITH OTHER PLANS, CARE PROVIDERS AND OTHER COMMUNITY AND BUSINESS ORGANIZATIONS IN THE REGION AND THROUGHOUT THE NATION TO INCREASE ACCESS, CREATE AND SHARE QUALITY MEASURES AND INITIATIVES, PARTICIPATE IN DEVELOPMENT OF PUBLIC POLICY, AND COLLABORATE IN IMPROVEMENTS THAT SUPPORT THE TRIPLE AIM. AMONG HEALTHPARTNERS' SIGNATURE INITIATIVES CONTINUING IN 2023 ARE TOTAL COST OF CARE MEASUREMENTS (DEVELOPMENT OF A NATIONALLY RECOGNIZED METRIC, ENDORSED BY THE NATIONAL QUALITY FORUM, ENABLING MEASUREMENT AND INCENTIVES BASED ON COORDINATION AND EVIDENCE-BASED PRACTICES), MENTAL HEALTH (REDUCING STIGMA, AND ASSURING ACCESS TO HIGH QUALITY CARE IN THE MOST APPROPRIATE SETTINGS), CHILDREN'S HEALTH (IMPROVING CHILD HEALTH BY PROMOTING EARLY BRAIN DEVELOPMENT, PROVIDING FAMILY CENTERED CARE, AND STRENGTHENING COMMUNITIES), AND SUSTAINABILITY (ENERGY EFFICIENCY, WASTE REDUCTION, AND RESOURCE MANAGEMENT). PROVISION OF MANAGED CARE TO STATE PUBLIC PROGRAMS BENEFICIARIES HPI SUPPORTS STATE PUBLIC PROGRAM MEMBERS BY PROVIDING INFORMATION ABOUT PLAN RESOURCES AND BENEFITS TO COUNTY EMPLOYEES, NURSING HOMES, HEALTH AND HOUSING ADVOCATES, FINANCIAL WORKERS AND COMMUNITY ORGANIZATIONS THROUGH A VARIETY OF COMMUNITY EVENTS AND PROGRAMS INCLUDING: - EQUITY IN HEALTH FESTIVAL - FREMONT FAMILY FUN FEST - PRIOR LAKE WELLNESS EXPO - BUFFALO EARLY CHILDHOOD FAMILY FAIR - ANOKA MULTI-CULTURAL RESOURCE FAIR - HMONG COMMUNITY EXPLORE YOUR PARKS DAY - KEYSTONE BACK TO SCHOOL EVENT - COLUMBIA HEIGHTS RESOURCE FAIR - MINNESOTA FINANCIAL WORKER AND CASE AIDE ASSOCIATION (MFWCAA) CONFERENCE - MINNESOTA SUPERVISORS CONFERENCE - MINNESOTA SOCIAL SERVICE ASSOCIATION (MSSA) CONFERENCE - LOCAL PUBLIC HEALTH ASSOCIATION (LPHA) CONFERENCE - RUSSIAN NEWSPAPER (COLLABORATION WITH OTHER HEALTH PLANS TO PROMOTE MEDICAID AWARENESS IN THE RUSSIAN COMMUNITY) - OPERATION COMMUNITY CONNECT (OCC) IN CHISAGO COUNTY - OPERATION COMMUNITY CONNECT (OCC) IN SHERBURNE COUNTY - OPERATION COMMUNITY CONNECT (OCC) IN STEARNS COUNTY - MINNESOTA GERONTOLOGICAL SOCIETY (MGS) CONFERENCE - MINNESOTA PUBLIC HEALTH ASSOCIATION (MPHA) CONFERENCE - MANY FACES OF COMMUNITY HEALTH CONFERENCE SPP INCENTIVES TO MEMBERS HPI PROMOTES PREVENTIVE SERVICES FOR STATE PUBLIC PROGRAM PLAN MEMBERS THROUGH INCENTIVE PROGRAMS. PEDIATRIC IMMUNIZATION INCENTIVE PROGRAM. THE PEDIATRIC IMMUNIZATION INCENTIVE PROGRAM ENCOURAGES PMAP AND MNCARE INFANTS TO GET A SERIES OF VACCINES BY THEIR SECOND BIRTHDAY. ONCE HPI RECEIVES THE CLAIMS FOR THESE VACCINES, MEMBERS RECEIVE A $25 GIFT CARD IN THE MAIL. HPI DISTRIBUTED 1,466 GIFT CARDS (VALUED AT $38,849) FOR THIS PROGRAM IN 2023. THE PRE-TEEN (ADOLESCENT) IMMUNIZATIONS INCENTIVE PROGRAM. THE PRE-TEEN IMMUNIZATION PROGRAM ENCOURAGES PMAP AND MNCARE YOUTH TO GET THEIR HPV, MENINGOCOCCAL AND TDAP IMMUNIZATIONS. ONCE HPI RECEIVES THE CLAIM FOR THESE VACCINES, MEMBERS RECEIVE A $25 GIFT CARD IN THE MAIL. HPI DISTRIBUTED 1,145 GIFT CARDS (VALUED AT $30,342.50) FOR THIS PROGRAM IN 2023. POSTPARTUM INCENTIVE. SNBC, PMAP AND MNCARE MEMBERS WHO RECEIVE A POSTPARTUM EXAM THREE TO EIGHT WEEKS AFTER THE BIRTH OF THEIR CHILD RECEIVE A $25 GIFT CARD. HPI DISTRIBUTED 134 GIFT CARDS (VALUED AT $3,584.50) FOR THIS PROGRAM IN 2023. SNBC INCENTIVES. TO ENCOURAGE AN ANNUAL PRIMARY CARE VISIT, SNBC MEMBERS WHO COMPLETE THEIR ANNUAL PRIMARY VISIT RECEIVE A $25 GIFT CARD. MEMBERS ALSO RECEIVE A $25 GIFT CARD FOR DOING A CERVICAL CANCER SCREENING OR COMPLETING A MEDICATION THERAPY MANAGEMENT VISIT. HPI DISTRIBUTED 321 GIFT CARDS (VALUED AT $8,586.75) FOR THESE THREE PROGRAMS IN 2023. CAR SEAT PROGRAM. PMAP AND MNCARE MEMBERS AGES EIGHT AND YOUNGER OR MEMBERS WHO ARE AT LEAST SIX MONTHS PREGNANT ARE ELIGIBLE TO RECEIVE A CAR SEAT WITH THE COMPLETION OF A CAR SEAT SAFETY AND EDUCATION COURSE. HPI DISTRIBUTED 1,644 CAR SEATS (VALUED AT $139,740) IN 2023. IMPROVEMENT WORK FOR MSHO. AS PART OF OUR EFFORTS TO HELP OUR DUALLY ENROLLED MEMBER-PATIENTS GET UP-TO-DATE ON IMPORTANT PREVENTATIVE CARE, HEALTHPARTNERS/PARK NICOLLET CLINICS (HP/PN) PROVIDED OUTREACH AND ADDITIONAL INCENTIVES TO THE PATIENT IN THE FORM OF GIFT CARDS. IN 2023, HP/PN SENT 790 PATIENTS GIFT CARDS VALUED AT AN OVERALL $39,500. |
| PART III, CONT. | DENTAL KIT INITIATIVE THE DENTAL KIT INITIATIVE PROVIDES KEY DENTAL PERSONAL CARE ITEMS TO COUNTIES AS A RESPONSE TO DENTAL ACCESS BARRIERS. EACH DENTAL KIT CONTAINS A TOOTHPASTE, A TOOTHBRUSH (CHILDREN OR ADULT) AND DENTAL FLOSS. HEALTHPARTNERS STATE PUBLIC PROGRAMS PROVIDED 10,888 DENTAL SUPPLIES TO NINE HEALTHPARTNERS SERVICE COUNTIES: ANOKA, BENTON, CHISAGO, HENNEPIN, RAMSEY, SCOTT, SHERBURNE, STEARNS AND WRIGHT. IN ADDITION, THE STATE PUBLIC PROGRAM TEAM DISTRIBUTED DENTAL KITS AT MULTIPLE COUNTY-LED EVENTS, SUCH AS OPERATION COMMUNITY CONNECT, HOSTED IN CHISAGO, SHERBURNE AND STEARNS COUNTIES. COMMUNITY SPONSORSHIPS: IN 2023, $8,869 WAS PROVIDED TO SUPPORT COUNTY AND COMMUNITY EVENTS THAT SUPPORTED MEDICAID MEMBERS. THIS INCLUDED $1,600 IN MICROGRANTS TO COUNTIES TO SUPPORT MEDICAID MEMBERS THROUGH INITIATIVES SUCH AS WINTER WEATHER SUPPLIES, BASIC HYGIENE ITEMS AND A MOTHERS AND BABIES GROUP. VIRTUWELL VIRTUWELL IS A 24/7 ONLINE CLINIC THAT REINVENTS THE DIAGNOSIS AND TREATMENT EXPERIENCE FOR EVERYDAY ILLNESSES. THROUGH A REFRESHINGLY SIMPLE ONLINE AND MOBILE PLATFORM, PAIRED WITH BEST-IN-CLASS CUSTOMER SERVICE, VIRTUWELL IS SAVING CONSUMERS, EMPLOYERS AND HEALTH PLANS TIME AND MONEY. IT WAS CREATED TO BE SIMPLE, CONVENIENT AND AFFORDABLE AND LAUNCHED IN 2010 FOR MINNESOTA RESIDENTS. SINCE THEN, IT HAS EXPERIENCED STEADY GROWTH AND IS AVAILABLE TO ANYONE WHO LIVES, WORKS OR TRAVELS WITHIN THE 13 STATES VIRTUWELL SERVES: ARIZONA, CALIFORNIA, COLORADO, CONNECTICUT, IOWA, MICHIGAN, MINNESOTA, NEW YORK, NORTH DAKOTA, PENNSYLVANIA, SOUTH DAKOTA, VIRGINIA, WISCONSIN, AND CAN BE ACCESSED ANYTIME FROM A SMART PHONE, TABLET OR COMPUTER. MORE INFO AT WWW.VIRTUWELL.COM. VIRTUWELL PROVIDES OUR MEMBERS WITH UNLIMITED FREE VISITS TO GET THEIR HEALTH QUESTIONS ANSWERED. IT NOW INCLUDES 60 CONDITIONS, MORE THAN 1 MILLION TREATMENT PLANS AND HAS LED TO SAVINGS EXCEEDING $100 MILLION IN HEALTH CARE COSTS, AND THOUSANDS MORE REFERRED SAFELY TO IN-PERSON CARE. VIRTUWELL MAINTAINS OUTSTANDING EFFECTIVENESS AND SATISFACTION RATES. SINCE ITS LAUNCH, IT HAS RESULTED IN A REPORTED AVERAGE SAVINGS OF $180 PER VISIT FOR MEMBERS, EMPLOYERS, AND HEALTH PLANS. MEMBERS CAN RECEIVE A DIAGNOSIS AND TREATMENT BY CERTIFIED NURSE PRACTITIONERS IN MINUTES. IN ADDITION, NURSE PRACTITIONERS CAN SEND PATIENTS' PRESCRIPTIONS TO THEIR PHARMACY IF NEEDED. THERE IS NO COST IF VIRTUWELL IS UNABLE TO TREAT THE PATIENT. INDIVIDUALS WHO HAVE TRIED VIRTUWELL.COM HAVE FOUND THAT ONE VIRTUWELL VISIT CAN SAVE 2.5 HOURS OR MORE. IT IS SIMPLE TO USE AND 97 PERCENT OF CUSTOMERS WOULD HIGHLY RECOMMEND VIRTUWELL TO FRIENDS AND FAMILY. IMPROVING BEHAVIORAL HEALTH TREATMENT ADHERENCE & SELF-MANAGEMENT HEALTHPARTNERS AIMS TO SUPPORT MEMBERS IN ENGAGING IN TREATMENT AND SELF-MANAGEMENT PRACTICES FOR BEHAVIORAL HEALTH. TO DO THIS, HEALTHPARTNERS SUPPLIES MEMBERS WHO ARE DIAGNOSED WITH DESIGNATED BEHAVIORAL HEALTH CONDITIONS AND PRESCRIBED CORRESPONDING MEDICATIONS WITH REMINDERS TO REFILL THOSE MEDICATIONS AS WELL AS EDUCATIONAL NEWSLETTERS ON HOW TO BEST MANAGE THEIR BEHAVIORAL HEALTH. IN 2023, MORE THAN 72,000 OF THESE REFILL REMINDER AND EDUCATIONAL COMMUNICATIONS WERE SENT TO MEMBERS DIAGNOSED WITH DEPRESSION, BIPOLAR DISORDER, SCHIZOPHRENIA, OR SUBSTANCE USE WHO WERE PRESCRIBED ANTIDEPRESSANTS, MOOD STABILIZERS, ANTIPSYCHOTICS, AND/OR ANTI-CRAVING MEDICATIONS RESPECTIVELY TO SUPPORT THOSE INDIVIDUALS IN THEIR ADHERENCE TO THESE MEDICATIONS AND OVERALL MANAGEMENT OF THEIR BEHAVIORAL HEALTH CONDITION. ADDITIONALLY, COMMUNICATIONS WERE SENT TO MEMBERS WITH ANXIETY DISORDERS WHO WERE PRESCRIBED BENZODIAZEPINE TO EDUCATE ON AND CAUTION AGAINST LONG-TERM USE OF BENZODIAZEPINES. THESE COMMUNICATIONS WERE SENT TO MEMBERS VIA MAIL AND DIGITAL METHODS. THE TOTAL COST OF THESE COMMUNICATIONS IN 2023 WAS APPROXIMATELY $25,000. REDUCING PSYCHIATRIC HOSPITALIZATIONS & READMISSIONS HEALTHPARTNERS EMPLOYS LICENSED BEHAVIORAL HEALTH PROFESSIONALS TO PROVIDE BEHAVIORAL HEALTH CASE MANAGEMENT TO MEMBERS ADMITTED TO AND DISCHARGING FROM INPATIENT PSYCHIATRIC CARE. CASE MANAGERS COLLABORATE WITH MEMBERS, INPATIENT PSYCHIATRIC CARE TEAMS, AND OUTPATIENT PROVIDERS TO COORDINATE APPROPRIATE FOLLOW-UP CARE AND PROVIDE POST-DISCHARGE COUNSELING AND REFERRALS TO ONGOING SERVICES. IN 2023, HEALTHPARTNERS BEHAVIORAL HEALTH CASE MANAGERS SUPPORTED NEARLY 4,000 PSYCHIATRIC ADMISSIONS WITH THE GOAL TO HELP MEMBERS EFFECTIVELY ENGAGE IN AFTERCARE THAT COULD MINIMIZE RISKS AND CRISES THAT LEAD TO REHOSPITALIZATION. ED VISIT FOLLOW-UP EMERGENCY DEPARTMENT ADMISSIONS FOR MENTAL HEALTH AND SUBSTANCE USE CONDITIONS TRIGGER TELEPHONIC OUTREACH FROM OUR BEHAVIORAL HEALTH CASE MANAGERS TO MEMBERS WHO ARE CURRENTLY ENGAGED IN BEHAVIORAL HEALTH CASE MANAGEMENT OR WHO HAVE BEEN IDENTIFIED FOR/ENGAGED IN BEHAVIORAL HEALTH CASE MANAGEMENT IN THE PAST BUT NOT ENGAGED AT THE TIME OF HEALTHPARTNERS BEING NOTIFIED OF THE EMERGENCY DEPARTMENT VISIT. UPON NOTIFICATION OF THE VISIT, OUR CASE MANAGERS REACH OUT TO THE MEMBER TO ASSESS WHAT LED TO THE RECENT EMERGENCY DEPARTMENT VISIT, CURRENT GAPS IN OR BARRIERS TO CARE, AND ONGOING NEEDS. IF THE MEMBER PREVIOUSLY DECLINED TELEPHONIC CASE MANAGEMENT SUPPORT, OUR CASE MANAGERS WILL ATTEMPT TO ENGAGE AND SUPPORT THESE MEMBERS IN THE AFTERMATH OF THEIR EMERGENCY SITUATION. IN 2023, 247 MEMBERS WERE TELEPHONICALLY OUTREACHED IN RESPONSE TO 274 EMERGENCY DEPARTMENT VISITS FOR BEHAVIORAL HEALTH CONCERNS, AS SEVERAL MEMBERS EXPERIENCED MORE THAN ONE ED VISIT, AND THUS RECEIVED MULTIPLE OUTREACHES. OF THE 247 MEMBERS WHO RECEIVED THIS OUTREACH, 139 WERE NEWLY IDENTIFIED FOR BEHAVIORAL HEALTH CASE MANAGEMENT BECAUSE OF THEIR ED VISIT, AND OUR CASE MANAGERS REACHED 45 (32%) OF THOSE MEMBERS AND ENGAGED THEM IN BEHAVIORAL HEALTH CASE MANAGEMENT SERVICES. THE REMAINING MEMBERS WERE ALREADY ENGAGED IN BEHAVIORAL HEALTH CASE MANAGEMENT AND THE CONTACT THEY RECEIVED IN RESPONSE TO THEIR ED VISIT WAS ONGOING SUPPORT THAT WAS PART OF THE SERVICE. SUICIDE SCREENING IN 2018, THE HEALTHPARTNERS INSTITUTE WAS PART OF A LARGE RESEARCH STUDY ACROSS SEVEN HEALTH SYSTEMS THAT DEVELOPED AND VALIDATED MODELS TO PREDICT SUICIDE ATTEMPTS USING HEALTH RECORDS AND SELF-REPORTED DATA. IN 2019, OUR HEALTH PLAN, BASED ON THE PUBLISHED RESEARCH, REPLICATED AND IMPLEMENTED THE MODEL USING HEALTH PLAN DATA TO PREDICT AND IDENTIFY MEMBERS AT RISING RISK OF SUICIDE. UPON IDENTIFICATION, HEALTH PLAN BEHAVIORAL HEALTH CASE MANAGERS OUTREACH TO AT-RISK MEMBERS IN EFFORTS TO COMPLETE A SUICIDE ASSESSMENT AND PROVIDE SAFETY INTERVENTIONS TO ADDRESS RISK. IN 2023, 193 MEMBERS WHO WERE ENGAGED IN BEHAVIORAL HEALTH CASE MANAGEMENT WERE IDENTIFIED AS AT-RISK FOR SUICIDE. OF THESE MEMBERS, 113 (59%) WERE ASSESSED FOR SUICIDE RISK USING THE COLUMBIA SUICIDE SEVERITY SCREENING. BASED ON THE RISK SCORE AND CLINICAL PICTURE OF THE MEMBERS, CASE MANAGERS PROVIDED CRISIS INTERVENTION AND/OR SAFETY PLANNING AND COLLABORATED WITH PROVIDERS TO ADDRESS KNOWN RISK. THE COST OF THIS PROGRAM, WHICH LIVES WITHIN THE BEHAVIORAL HEALTH CASE MANAGEMENT PROGRAM AND INCLUDES OUTPATIENT SUPPORT, INPATIENT AND POST-DISCHARGE SUPPORT, AND ED VISIT FOLLOW-UP, WAS APPROXIMATELY $2.2M FOR SALARIES AND BENEFITS FOR BEHAVIORAL HEALTH CASE MANAGERS. IMPROVING PATIENT SAFETY AND REDUCING DRUG RELATED OVERUSE AND MISUSE HEALTHPARTNERS RESTRICTED RECIPIENT PROGRAM PROVIDES CASE MANAGEMENT SUPPORT TO HEALTH PLAN MEMBERS WHO DEMONSTRATE PATTERNS OF MEDICATION AND HEALTH CARE OVERUTILIZATION AND/OR MISUSE. FOLLOWING SPECIFIC PROGRAM PROTOCOLS FROM THE MINNESOTA DEPARTMENT OF HUMAN SERVICES UNIVERSAL RESTRICTED RECIPIENT PROGRAM, OVER 300 HEALTHPARTNERS MEMBERS ANNUALLY ARE RESTRICTED TO A SINGLE PHYSICIAN, PHARMACY, AND HOSPITAL TO REDUCE UNNECESSARY OR HARMFUL USE OF CARE WHILE ALSO IMPROVING CONTINUITY OF CARE AND HEALTH OUTCOMES. THE 2023 COST OF THE HEALTHPARTNERS RESTRICTED RECIPIENT PROGRAM WAS APPROXIMATELY $450,000 FOR SALARIES AND BENEFITS OF RESTRICTED RECIPIENT CASE MANAGERS TOTAL COST OF CARE HEALTHPARTNERS STRIVES TO PROVIDE BETTER VALUE FOR ITS CUSTOMERS. BY PARTNERING WITH PROVIDERS, MEMBERS, PURCHASERS, AND THE COMMUNITY, HEALTHPARTNERS HAS BEEN ABLE TO ACHIEVE TOTAL HEALTH CARE COSTS THAT ARE 10% LOWER THAN THE MINNESOTA BENCHMARK, 9% LOWER THAN THE WISCONSIN BENCHMARK, AND 7% LOWER THAN THE REGIONAL BENCHMARK, ACCORDING TO A COMPARISON BY IBM WATSON HEALTH OF HEALTHPARTNERS' ILLNESS BURDEN-ADJUSTED TOTAL COST OF CARE RESULTS. THOSE WERE COMPARED TO IBM WATSON HEALTH'S BENCHMARKS, WHICH CONSIST OF 17 MILLION COMMERCIAL MEMBERS. HEALTHPARTNERS TCOC METHODOLOGY WAS THE FIRST FULL-POPULATION TCOC MEASUREMENT APPROACH ENDORSED BY THE NATIONAL QUALITY FORUM. HEALTHPARTNERS LICENSES THE TOTAL COST OF CARE AND RESOURCE USE FRAMEWORK TO HEALTH SYSTEMS ACROSS THE COUNTRY FREE OF CHARGE. |
| PART III, CONT. | SUSTAINABILITY OUR SUSTAINABILITY PROGRAM IS IN ALIGNMENT WITH AND FULLY SUPPORTS THE MISSION OF OUR ORGANIZATION. THE SUSTAINABILITY DEPARTMENT IS RESPONSIBLE FOR MONITORING AND MAKING RECOMMENDATIONS FOR REDUCING CARBON EMISSIONS, MINIMIZING WASTE, PURCHASING ENVIRONMENTALLY PREFERRED MATERIALS WHEN APPROPRIATE, MINIMIZING OUR IMPACT ON THE NATURAL ENVIRONMENT AND INTERACTING WITH THE INTERESTED STAKEHOLDERS OF THE ORGANIZATION AND IN THE COMMUNITY. HEALTHPARTNERS IS COMMITTED TO IMPROVING THE HEALTH AND WELL-BEING OF OUR PATIENTS, MEMBERS AND OUR COMMUNITY BY SUSTAINING AND PROTECTING OUR ENVIRONMENT. WE ARE COMMITTED TO: - EXPAND THE USE OF INNOVATIVE PRACTICES THAT CONSERVE NATURAL AND FINANCIAL RESOURCES AND REDUCE OUR CARBON FOOTPRINT. - ENCOURAGE EMPLOYEES TO PARTICIPATE IN, CHAMPION OR SUPPORT SUSTAINABILITY PRACTICES, BOTH AT WORK AND AT HOME. - MEASURE AND MONITOR OUR PROGRESS TOWARD OUR SUSTAINABILITY GOALS. - LEAD, ADVOCATE OR IMPLEMENT INITIATIVES THAT IMPROVE THE ENVIRONMENT AND ADVANCE HEALTH EQUITY BEYOND OUR FACILITIES. HEALTHPARTNERS HAS MANY GREEN TEAMS ACROSS OUR ORGANIZATION THAT WORK HARD ON LEADING OUR SUSTAINABILITY INITIATIVES. GREEN TEAMS ARE BASED AT AMERY HOSPITAL & CLINIC, HUDSON HOSPITAL & CLINIC, HUTCHINSON HEALTH HOSPITAL, LAKEVIEW HOSPITAL, METHODIST HOSPITAL, OLIVIA HOSPITAL & CLINIC, REGIONS HOSPITAL, WESTFIELDS HOSPITAL & CLINIC AND SEVERAL OF OUR CLINICS AND ADMINISTRATIVE BUILDINGS. IN 2023, HEALTHPARTNERS HELD A VIRTUAL EARTH DAY EVENT ACROSS THE ORGANIZATION. WE CREATED A THREE-WEEK INTERNAL EARTH MONTH SERIES THAT FEATURED WEEKLY NEWSLETTERS, HUDDLE REMINDERS, AND SHORT FORMS THAT COLLEAGUES COULD COMPLETE TO SHARE THEIR IDEAS. WE ALSO HELD IN-PERSON EARTH DAY AND FALL SUSTAINABILITY AWARENESS EVENTS AT EACH OF OUR HOSPITALS AND SEVERAL OF OUR CLINICS. HEALTHPARTNERS HAS ALSO BEEN A PIONEER IN REDUCING THE AMOUNT OF MEDICATION WASTE IN THE COMMUNITY BY CREATING A MEDICINE TAKE-BACK PROGRAM. THIS TAKE-BACK PROGRAM BEGAN IN 2011 TO COLLECT UNNEEDED AND UNUSED MEDICATION FROM COMMUNITY MEMBERS FOR FREE. IN 2023, WE HAD SIX MEDICINE TAKE-BACK KIOSKS IN SERVICE AT OUR CLINICS AND HOSPITALS. THESE KIOSKS CAN ACCEPT CONTROLLED SUBSTANCES AND OTHER MEDICATIONS. HEALTHPARTNERS IS ABLE TO PROPERLY DISPOSE OF THESE MEDICATIONS, SO THEY ARE NOT DISCHARGED TO THE ENVIRONMENT OR END UP BEING MISUSED. IN 2023, HEALTHPARTNERS ESTIMATES THAT WE COLLECTED OVER 3,800 POUNDS OF MEDICATION FROM THE PUBLIC THROUGH THIS PROGRAM. SINCE 2011, WE HAVE COLLECTED OVER 48,400 POUNDS OF MEDICINES. TO DATE THE ORGANIZATION HAS SPENT ABOUT $213,000 OR $4.41 PER POUND FOR PROPER DISPOSAL OF MEDICINES. IN 2023, OUR COMMUNITY SOLAR GARDEN AGREEMENTS PRODUCED THE EQUIVALENT OF NEARLY 850 HOUSES' ENERGY USE FOR ONE YEAR. IN 2023, WE ALSO SAVED THE EQUIVALENT OF 85 HOUSES' ENERGY USE FOR ONE YEAR AND RECEIVED OVER $155,000 IN REBATES BY PURSUING INNOVATIVE ENERGY EFFICIENCY PROJECTS. AT THE START OF THE PANDEMIC, OUR TEAMS QUICKLY SWITCHED TO VIDEO VISITS TO KEEP BOTH EMPLOYEES AND PATIENTS SAFE. BY EMBRACING THIS NEW TECHNOLOGY, PATIENTS WHO TYPICALLY CAME TO CLINICS FOR AN IN-PERSON VISIT SAVED OVER 2.3 MILLION MILES AND 103,000 GALLONS OF GAS IN THE FIRST NINE MONTHS OF 2023. THROUGHOUT REMOTE WORKING, EMPLOYEES TRAVELED LESS FOR BUSINESS PURPOSES AS WELL AND SAVED NEARLY $775,000 IN MILEAGE REIMBURSEMENT COSTS IN 2023 COMPARED TO PRE-PANDEMIC. HEALTHPARTNERS WON A 2023 SYSTEM FOR CHANGE AWARD FOR EXEMPLARY SUSTAINABILITY STRATEGY FOR THE NINTH YEAR IN A ROW FROM PRACTICE GREENHEALTH, THE LEADING HEALTH CARE SUSTAINABILITY ORGANIZATION IN NORTH AMERICA. HEALTHPARTNERS HAS RECEIVED ADDITIONAL HIGH HONORS NATIONALLY FROM PRACTICE GREENHEALTH, WINNING 20 AWARDS IN 2022. ADDITIONAL AWARDS OUR HOSPITALS RECEIVED IN 2023 INCLUDE THE TREE CAMPUS HEALTHCARE FROM THE ARBOR DAY FOUNDATION, AND MONARCH WAYSTATION FROM MONARCH WATCH. COLLECTION AND USE OF DATA ON RACE, ETHNICITY AND LANGUAGE PREFERENCES - HEALTHPARTNERS SYSTEMATICALLY COLLECTS DATA ON RACE, ETHNICITY, LANGUAGE, AND COUNTRY OF ORIGIN DIRECTLY FROM PATIENTS AND MEMBERS IN A VARIETY OF WAYS, ALL OF THEM VOLUNTARY. THESE DATA COLLECTION SOURCES INCLUDE HEALTHPARTNERS.COM, ONLINE THROUGH OUR HEALTH ASSESSMENT, AND THE ELECTRONIC MEDICAL RECORD IN OUR CARE DELIVERY SYSTEM AND IN OUR DENTAL GROUP. WE'VE FOUND THAT COLLECTING THIS INFORMATION FACE-TO-FACE FROM PATIENTS AT THE POINT OF CARE OR HEALTH PLAN CONTACT IS AN EFFECTIVE DATA COLLECTION METHOD. ACROSS OUR CARE DELIVERY SYSTEM, WE HAVE COLLECTED RACE AND LANGUAGE INFORMATION FOR OVER 90% OF OUR PATIENTS, WITH LANGUAGE AND RACE COLLECTION RATES AT OUR HOSPITALS EXCEEDING 96% IN 2023. IN ADDITION, WE RECEIVE DATA FROM THE MINNESOTA DEPARTMENT OF HUMAN SERVICES, MINNESOTA COMMUNITY MEASUREMENT, AND MINNESOTA IMMUNIZATION INFORMATION CONNECTION (MIIC) FOR OUR MEMBERS COVERED BY MINNESOTA HEALTH CARE PROGRAMS. WHEN WE COMBINE ALL THESE DATA SOURCES, WE HAVE THIS INFORMATION DOCUMENTED FOR OVER 92% OF OUR MEDICAID MEMBERS UNDER AGE 65. - WE USE THIS DATA TO MONITOR THE QUALITY OF CARE DELIVERED AND PATIENT/MEMBER EXPERIENCE BY RACE, ETHNICITY, AND LANGUAGE. WE ALSO USE THE DATA TO IDENTIFY STRATEGIES TO REDUCE HEALTH DISPARITIES IN TREATMENT, OUTCOMES, AND SERVICE. - WE INCLUDE RACE, ETHNICITY, AND LANGUAGE DATA ON THE MEMBER REGISTRIES WE MAKE AVAILABLE TO NETWORK PROVIDERS SO THEY CAN IDENTIFY AND ADDRESS DISPARITIES AMONG THEIR PATIENTS. - WHERE DATA IS VOLUNTARILY AVAILABLE ON PROVIDER RACE, ETHNICITY, LANGUAGE AND/OR COUNTRY OF ORIGIN, WE USE THAT DATA AS A RESOURCE TO RESPOND TO PATIENT/MEMBER REQUESTS. SOME OF THIS DATA IS AVAILABLE IN THE PROVIDER DIRECTORIES AS WELL. LANGUAGE ASSISTANCE - WE PROVIDE INTERPRETER SERVICES IN ALL KEY LANGUAGES SPOKEN BY PATIENTS AND HAVE ACCESS TO OVER 200 LANGUAGES THROUGH TELEPHONE AND THE USE OF VIDEO REMOTE INTERPRETATION. WE CONSISTENTLY PROVIDE HIGH QUALITY FACE-TO-FACE (INCLUDING DEDICATED STAFF IN HIGH-VOLUME LOCATIONS), TELEPHONE AND VIDEO REMOTE INTERPRETER SERVICES TO OUR PATIENTS IN THEIR PREFERRED LANGUAGE FOR HEALTH CARE. - 100% OF EMPLOYED INTERPRETERS AT HEALTHPARTNERS HAVE A MINIMUM OF 40 HOURS OF PROFESSIONAL TRAINING. 64% OF HEALTHPARTNERS EMPLOYED INTERPRETERS HOLD NATIONAL MEDICAL INTERPRETING CERTIFICATION. - UPDATED ANNUALLY, OUR LANGUAGE ASSISTANCE PLAN SETS ORGANIZATIONAL BEST PRACTICES AND EXPECTATIONS AND IS ACCOMPANIED BY THE PRACTICAL YOUR GUIDE TO INTERPRETER SERVICES. YOUR GUIDE PROVIDES ANSWERS TO QUESTIONS SUCH AS HOW TO ACCESS AN INTERPRETER AND HOW TO TALK WITH PATIENTS WHO WISH TO RELY ON FAMILY MEMBERS TO INTERPRET. TRAINING IS CONDUCTED ON THESE TOOLS TO SUPPORT CONTINUED IMPROVEMENT IN HEALTH AND EXPERIENCE OUTCOMES. MOST RECENTLY, IT HAS BEEN FURTHER UPDATED TO REFLECT THE MOST CURRENT FEDERAL GOVERNMENT GUIDANCE ON NOTIFICATION TO MEMBERS AND PATIENTS ON THEIR RIGHT TO LANGUAGE SERVICES (ACA 1557), UPDATED DATA TO REFLECT OUR MEMBERSHIP, AND UPDATED ORGANIZATION STRUCTURE INFORMATION. - HEALTHPARTNERS INTERPRETER SERVICES LEADERS MEET WITH ALL CONTRACTED AGENCIES AS NEEDED TO ENSURE THEY ARE MEETING SERVICE STANDARDS AND TO ENGAGE THEM IN IMPROVEMENT ACTIVITIES THAT SUPPORT THE TRIPLE AIM. - VOCERA UNITS HAVE BEEN ACTIVATED AND DUAL HANDSET PHONES ARE AVAILABLE AT OUR LARGEST HOSPITAL TO SUPPORT IMPROVED ACCESS TO AND USE OF TELEPHONIC LANGUAGE SERVICES. SEVERAL CLINIC SITES ALSO MADE IMPROVEMENTS TO THEIR INFRASTRUCTURE AND WORKFLOW TO OFFER IMPROVED TELEPHONIC LANGUAGE SERVICES, AND VIDEO REMOTE SERVICES ARE AVAILABLE WIDELY THROUGHOUT OUR HOSPITALS AND CLINICS. - HEALTHPARTNERS INTERPRETER SERVICES FACILITATES THE INTERPRETER SERVICES LEADERSHIP GROUP, A MINNESOTA-BASED GROUP OF HEALTH CARE INTERPRETER SERVICES LEADERS WHO MEET TO SHARE BEST PRACTICES AND WORK TOWARDS COMMON GOALS RELATED TO SERVICE DELIVERY, QUALITY IMPROVEMENT, EDUCATION, AND AFFORDABILITY OF LANGUAGE ACCESS SERVICES. - INTERPRETER AWARENESS EDUCATION CONTINUES TO BE OFFERED IN MULTIPLE NEW EMPLOYEE SETTINGS AS A REGULAR PART OF THE AGENDA, INCLUDING PROVIDER NEO AT HEALTHPARTNERS, HSC NEW, REGIONS NEO, AND NEW RESIDENT ORIENTATION. HEALTHPARTNERS MEMBER SERVICES, SALES, CASE MANAGEMENT AND OTHER REPRESENTATIVES ALSO ARE TRAINED IN HOW TO USE TELEPHONIC INTERPRETER SERVICES. HEALTHPARTNERS ALSO SPONSORS SEVERAL INTERPRETER CONTINUING EDUCATION WORKSHOPS EACH YEAR FOR BOTH EMPLOYED AND CONTRACTED INTERPRETERS. IN 2023, WORKSHOPS WERE OFFERED ON (1) SPIRITUAL CARE IN HEALTH CARE, (2) DENTAL CARE AND ORAL HEALTH AND (3) COMMON PROCEDURES IN MATERNAL FETAL MEDICINE. - HEALTHPARTNERS INTERPRETERS WERE INVOLVED IN SEVERAL ACTIVITIES THAT BENEFIT OUR PATIENTS, MEMBERS AND COMMUNITY. IN 2023, THESE ACTIVITIES INCLUDED: PARTICIPATING IN COMMUNITY BENEFIT ACTIVITIES, INCLUDING: - TRANSLATING HEALTH AND FINANCIAL EDUCATION MATERIALS INTO HMONG, OROMO, SOMALI, SPANISH AND VIETNAMESE. |
| PART III, CONT. | - PROVIDING TRAINING TO INTERPRETERS THROUGH THREE CONTINUING EDUCATION EVENTS. - PROVIDING TRANSLATION AND VOICEMAIL INTERPRETATION SERVICES TO DIAMONDHEAD CLINIC, A FREE SCHOOL-BASED PROGRAM. - RECORDING VOICEMAIL MESSAGES REGARDING MEDICAID RENEWAL IN AMHARIC, HMONG, KAREN, OROMO, SOMALI, SPANISH, AND VIETNAMESE. - RECORDING WELL CHILD CHECK VOICEMAIL REMINDERS IN HMONG, OROMO, SOMALI, AND SPANISH. - PROVIDING SPANISH INTERPRETATION SERVICES TO PATIENTS ATTENDING LACTATION CAFS AT SEVERAL PARK NICOLLET CLINICS AND METHODIST HOSPITAL. - TRAINING FIVE STUDENT INTERNS FROM CENTURY COLLEGE IN 2023. STUDENTS WERE ALSO INVITED TO ATTEND OUR CONTINUING EDUCATION EVENTS. - HEALTHPARTNERS GOVERNMENT PROGRAMS PROVIDES AN ANNUAL VIRTUAL INTERPRETER TRAINING FOR CONTRACTED INTERPRETERS. THE TRAINING TOPIC FOR 2023 WAS "HEALTH LITERACY." THE PRESENTER FOR THE TRAINING WAS JEANNE METTNER, MANAGER HEALTHPARTNERS PATIENT EDUCATION; PROGRAM MANAGER HEALTH EQUITY CHAMPIONS. PARTICIPANTS FOR THE TRAINING WERE ELIGIBLE TO RECEIVE 0.15 CEUS THROUGH THE INTERNATIONAL MEDICAL INTERPRETERS ASSOCIATION. THE TRAINING WAS AN INTRODUCTION TO HEALTH LITERACY AND FOCUSED ON ANSWERING QUESTIONS LIKE, HOW ADDRESSING HEALTH LITERACY IS IMPORTANT FOR ADVANCING HEALTH EQUITY, AND WHAT INTERPRETERS CAN DO IN THEIR ROLE TO MAKE THE INFORMATION THEY SHARE MORE CLEAR AND UNDERSTANDABLE. THE TRAINING GENERATED GREAT BACK-AND-FORTH DISCUSSIONS BETWEEN THE PARTICIPANTS AND PRESENTER. - NCQA HEALTH EQUITY ACCREDITATION: AS PART OF IMPLEMENTING NCQA HEALTH EQUITY ACCREDITATION STANDARDS, HEALTHPARTNERS DEPLOYED SURVEYS TO GATHER INFORMATION ON MEMBER AND STAFF EXPERIENCES WITH LANGUAGE SERVICES. HEALTHPARTNERS ALSO SURVEYED NETWORK PRACTITIONERS ON PROVIDING CULTURALLY RESPONSIVE CARE; THIS SURVEY INCLUDED QUESTIONS ABOUT PRACTITIONER COMFORT AND EXPERIENCE WITH PROVIDING LANGUAGE SERVICES TO MEMBERS. - BASED ON RESULTS FROM THE STAFF SURVEY, WE DEVELOPED A GUIDE TO ASSIST HEALTH PLAN STAFF TO PROCESS REQUESTS FOR WRITTEN TRANSLATIONS, INCLUDING DECISION SUPPORT TIPS AND A STEP-BY-STEP GUIDE ON WORKING WITH OUR WRITTEN TRANSLATION VENDOR. AN ARTICLE WAS CREATED FOR THE ENTERPRISE'S CULTURE ROOTS NEWSLETTER THAT DISCUSSES TIPS AND RESOURCES FOR TRANSLATING WRITTEN CONTENT FOR OUR MEMBERS AND PATIENTS - MEMBER EXPERIENCE WITH LANGUAGE SURVEYS ARE SENT ONLY TO MEDICAID MEMBERS, BUT RESULTS ARE SHARED WITH BUSINESS AREAS THAT SERVE ALL MEMBERS SO INSIGHTS CAN BE APPLIED BROADLY. THESE SURVEYS ASSESS EXPERIENCE DURING BOTH HEALTH PLAN AND HEALTH CARE ENCOUNTERS AT OUR OWN CARE GROUP AND BEYOND. - PRACTITIONER CULTURAL RESPONSIVENESS SURVEYS GO TO NETWORK PRACTITIONERS THAT MAY PROVIDE SERVICES TO MEMBERS WITH ANY FORM OF HEALTHPARTNERS COVERAGE THE PURPOSE OF THIS SURVEY IS TO UNDERSTAND HOW PRACTITIONERS SUPPORT PATIENTS WHO COME FROM DIFFERENT CULTURAL BACKGROUNDS AND MAY EXPERIENCE BARRIERS TO CARE. - WE COLLABORATED WITH UCARE AND STRATIS HEALTH TO CREATE A WEBSITE WITH RESOURCES TO HELP PROVIDERS ADVANCE CULTURALLY RESPONSIVE CARE IN THEIR PRACTICES. THIS RESOURCE WAS SHARED WITH OUR NETWORK IN A HEALTH EQUITY ISSUE OF THE FAST FACTS NEWSLETTER. HTTPS://CULTURECARECONNECTION.ORG/CULTURAL-RESPONSIVENESS/. - STAFF AND MEMBER SURVEY RESULTS ARE SHARED WITH THE ENTERPRISE INTERPRETER SERVICES WORKGROUP WHO WILL CONTINUE TO ASSESS TRENDS AND IMPLEMENT CHANGES AROUND OUR LANGUAGE SERVICES ON AN AS NEEDED BASED ON YEAR-OVER-YEAR DATA. - PARTNERSHIP WITH HEALTHWISE: THROUGH OUR PARTNERSHIP WITH HEALTHWISE, WE HAVE BEEN ABLE TO DEPLOY A WIDE VARIETY OF HEALTH INFORMATION IN MULTIPLE LANGUAGES: MORE THAN 8,833 PATIENT INSTRUCTIONS ARE NOW AVAILABLE IN EPIC IN ENGLISH AND SPANISH. MORE THAN 300 OF THE MOST FREQUENTLY USED INSTRUCTIONS HAVE BEEN TRANSLATED INTO 17 ADDITIONAL LANGUAGES. THESE LANGUAGES INCLUDE ARABIC, ARMENIAN, BENGALI, BOSNIAN, CHINESE (SIMPLIFIED), FARSI, FRENCH, HAITIAN-CREOLE, HMONG, KOREAN, NEPALI, POLISH, PORTUGUESE, RUSSIAN, SOMALI, TAGALOG AND VIETNAMESE. THESE INSTRUCTIONS CAN BE ADDED TO THE AFTER-VISIT SUMMARY/DISCHARGE INSTRUCTIONS AND PRINTED FOR PATIENTS. THE HEALTHWISE KNOWLEDGE BASE (ACCESSIBLE TO PATIENTS AND MEMBERS THROUGH OUR HEALTH LIBRARY ON HEALTHPARTNERS.COM) IS AVAILABLE IN ENGLISH AND SPANISH. THE MAJORITY OF OUR 800-PLUS HEALTHWISE VIDEOS ARE AVAILABLE IN BOTH ENGLISH AND SPANISH. - TRANSLATIONS FOR HOME-GROWN, CUSTOMIZED PATIENT EDUCATION: THROUGH FUNDING FROM THE PARK NICOLLET FOUNDATION AND REGIONS HOSPITAL FOUNDATION, WE WERE ABLE TO FUND THE PRODUCTION OF SEVERAL KEY PATIENT ED PIECES ON SUCH TOPICS AS COLONOSCOPY PREPARATION, RAMADAN-FOCUSED NUTRITION PATIENT EDUCATION CONTENT, AND INSTRUCTIONS FOR FECAL IMMUNOCHEMICAL TESTING (FIT). IN 2024, WE HOPE TO STANDARDIZE THE TRANSLATIONS PROCESS FOR PATIENT EDUCATION AND OTHER CONTENT, WHICH WE HOPE WILL CREATE A MORE STREAMLINED, EQUITABLE, COMPREHENSIVE APPROACH TO PATIENT EDUCATION TRANSLATIONS. MEMBER MATERIALS & COMMUNICATIONS - MEMBER MATERIALS ARE CREATED USING A CONSUMER-FRIENDLY CHECKLIST TO ENSURE THAT COMMUNICATIONS ARE UNDERSTANDABLE, CONVERSATIONAL AND CONSISTENT. - THE MSHO SUMMARY OF BENEFIT IS AVAILABLE IN SPANISH, HMONG AND SOMALI, OR OTHER LANGUAGES AS NEEDED, UPON REQUEST. IN ADDITION TO THE SUMMARY OF BENEFITS, WE CAN TRANSLATE MOST MATERIALS UPON REQUEST AND IN LANGUAGES OTHER THAN SPANISH, HMONG, AND SOMALI. WE ALSO TRANSLATE SOME MEMBER OUTREACH FOR PREVENTIVE HEALTH SERVICES INTO SPANISH, HMONG, SOMALI, VIETNAMESE, OROMO, AMHARIC AND KAREN. - PROMOTIONAL MATERIALS, WEBSITES, AND BLOG POSTS REFLECT THE DEMOGRAPHICS THAT EXIST IN THE POPULATION, MAKING PHOTOS RACIALLY, ETHNICALLY, ABILITY AND AGE DIVERSE. - CUSTOM COMMUNICATIONS DEVELOPED FOR SOME EMPLOYER GROUPS HAVE BEEN TRANSLATED TO BETTER SERVE OUR SPANISH AND SOMALI SPEAKING MEMBERS. - OPEN ENROLLMENT MATERIALS FOR COMMERCIAL PRODUCTS ARE AVAILABLE IN SPANISH AND ENGLISH. HEALTHPARTNERS MINNESOTA HEALTH CARE PROGRAMS AND MSHO: THE REQUIRED DHS LANGUAGE BLOCK (LB) MUST BE INCLUDED WITH ALL MEMBER COMMUNICATIONS AND MATERIALS. FOR SMALL-SIZED MATERIALS, A CONDENSED VERSION OF THE LANGUAGE BLOCK IS PERMISSIBLE. ADDITIONALLY, MATERIALS THAT COVER THE FOLLOWING TOPICS MUST INCLUDE THE DHS REQUIRED CIVIL RIGHTS COMPLAINT BLOCK (CB): DETERMINE ELIGIBILITY FOR PROGRAMS. REQUIRED INFORMATION NEEDED FOR PROGRAM ELIGIBILITY. INFORM MEMBERS THAT THEIR BENEFITS HAVE BEEN INCREASED, DECREASED TERMINATED OR DENIED. INCLUDE IMPORTANT INFORMATION ABOUT THE MEMBER'S RIGHTS AND RESPONSIBILITIES. THE DHS CIVIL RIGHTS COMPLAINT BLOCK CONTAINS INFORMATION ABOUT MEMBER CIVIL RIGHTS AND HOW A MEMBER CAN FILE A COMPLAINT IF THEY BELIEVE THEY HAVE BEEN DISCRIMINATED AGAINST. - THE MINNESOTA HEALTH CARE PROGRAMS MATERIALS ARE TRANSLATED UPON REQUEST, INCLUDING THE MEDICAID/MSHO/SNBC AND WELCOME LETTER. - THE MSHO SALES COVER LETTER IS TRANSLATED IN SPANISH, HMONG, KOREAN, VIETNAMESE, RUSSIAN AND OTHER LANGUAGES UPON REQUEST. - THE MULTI-LANGUAGE INSERT (MLI) IS A STANDALONE DOCUMENT THAT MUST BE INCLUDED WITH ALL CMS REQUIRED MATERIALS FOR MEDICARE INDIVIDUAL AND GROUP PLANS. THE MLI IS A STANDARDIZED NOTIFICATION THAT INFORMS THE READER THAT INTERPRETER SERVICES ARE AVAILABLE IN 15 OF THE MOST COMMON NON-ENGLISH LANGUAGES IN THE UNITED STATES. - THE AFFORDABLE CARE ACT SECTION 1557 NON-DISCRIMINATION NOTICE AND TAGLINES ARE PROVIDED TO ALL MEMBERS. THIS OCCURS IN OUR ANNUALLY MANDATED INFORMATION MAILING IN JUNE. - CREATED ADVERTISING ON LOCAL RADIO STATIONS AND/OR IN DIVERSE COMMUNITY PUBLICATIONS FOR SOMALI, HMONG, NATIVE AMERICAN, AFRICAN AMERICAN, AND HISPANIC POPULATIONS. - DEVELOPMENT AND PROMOTION OF UNIQUE SUPPLEMENTAL BENEFITS FOR MSHO MEMBERS ADDRESS SOCIAL DETERMINANTS OF HEALTH AND SUPPORT MEMBERS WITH CHRONIC CONDITIONS, INCLUDING BENEFITS SUCH AS FARMBOXRX FRESH PRODUCE DELIVERY, ANIMATRONIC SUPPORT PETS, CAREGIVER SUPPORT AND TABLETS WITH EDUCATION AND WELLNESS TOOLS. - PREGNANT MEMBERS IN THE HEALTHY PREGNANCY PROGRAM HAVE ACCESS TO PERSONALIZED DIGITAL SUPPORT THROUGH THE MY PREGNANCY EXPERIENCE WHEN THEY LOG INTO HEALTHPARTNERS.COM. THIS INCLUDES PERSONALIZED RESOURCES BASED ON THE PREGNANT PERSON'S RACE, ETHNICITY, LANGUAGE AND INSURANCE PRODUCT. FOR EXAMPLE, D.I.V.A. MOMS IS SURFACED AS A RESOURCE FOR BLACK PREGNANT MEMBERS. IT IS AN AFRICAN AMERICAN LED PROGRAM DESIGNED FOR PREGNANT AND POSTPARTUM BLACK WOMEN. SIMILARLY, MEMBERS ON A MEDICAID PRODUCT RECEIVE PERSONALIZED INFORMATION ABOUT UNIQUE BENEFITS SUCH AS COVERED DOULA SUPPORT. |
| PART III, CONT. | - ONGOING COMPREHENSIVE, MULTI-CHANNEL CAMPAIGN TO SUPPORT MEMBERS AND PATIENTS THROUGH MEDICAID REDETERMINATION. LAUNCHED IN LATE 2022. ONGOING THROUGHOUT 2023 AND INTO 2024. DIRECT OUTREACH TACTICS INCLUDED EMAIL, TEXT, PRE-RECORDED PHONE CALLS AND DIRECT MAIL. SEVERAL WERE TRANSLATED INTO SPANISH, HMONG, SOMALI, VIETNAMESE, OROMO, AMHARIC AND KAREN. IN ADDITION, BROAD AWARENESS TACTICS INCLUDED SEARCH-OPTIMIZED WEB PAGES AND BLOGS, PAID SOCIAL MEDIA ADVERTISING, COMMUNITY EVENT PARTICIPATION, CLINIC-BASED FLYERS AND SIGNAGE, CLINICIAN AND EMPLOYER GROUP OUTREACH AND MORE. - CREATED AND PROMOTED VIDEO ENCOURAGING USE OF DOULA SERVICES, PARTICULARLY TARGETING MEMBERS AND PATIENTS ON MEDICAID PRODUCTS. PROMOTED THROUGH PAID SOCIAL MEDIA ADVERTISING AND THROUGHOUT HEALTHPARTNERS.COM DURING 2023. - CREATED VIDEO PROMOTING RIDECARE USE FOR MEDICAID AND MSHO MEMBERS. COMPLETED AT THE END OF 2023; MEMBER PROMOTION IS PLANNED FOR 2024. - PILOTING PERSONALIZED COMMUNICATION APPROACHES TO CLOSE DISPARITY GAPS AMONG BLACK AND AFRICAN AMERICAN MEMBERS FOR COLORECTAL CANCER SCREENING AND CARDIOVASCULAR MEDICATION ADHERENCE. ENHANCED OUTREACH FOR FIT KITS TO SCREEN FOR COLORECTAL CANCER TO INCORPORATE MESSAGING DEVELOPED BY THE AMERICAN CANCER SOCIETY'S NATIONAL COLORECTAL CANCER ROUNDTABLE THAT HAS BEEN PROVEN TO INCREASE SCREENING RATES. IN PARTICULAR, WE TESTED MESSAGING TARGETING BLACK OR AFRICAN AMERICAN MEMBERS. THE CAMPAIGN RESULTED IN AN INCREASE IN SCREENING RATES BOTH OVERALL AND AMONGST THAT TARGETED GROUP. ADDITIONALLY, WE PILOTED A CAMPAIGN ENCOURAGING CARDIOVASCULAR MEDICATION ADHERENCE THAT FEATURED TWO TRUSTED MESSENGERS FROM THE BLACK AND AFRICAN AMERICAN COMMUNITY: A CLINICIAN OF COLOR AND A WELL-KNOWN COMMUNITY LEADER. WE'RE STILL EVALUATING THE RESULTS. - DIGITAL CAMPAIGN TARGETING MEMBERS WHO INDICATE FOOD OR HOUSING INSECURITY, OR CHALLENGES WITH TRANSPORTATION ACCESS ON THEIR HEALTH ASSESSMENT. CAMPAIGN PROVIDES MINNESOTA STATE RESOURCES AS WELL AS DIRECTS THEM TO HEALTHPARTNERS RESOURCES, PROVIDED THROUGH PARTNERSHIP WITH UNITE US (FORMERLY NOWPOW). THESE RESOURCES ARE ALSO PROMOTED TO MEMBERS IN THEIR ONBOARDING COMMUNICATIONS AT THE START OF THEIR PLAN YEAR AND THROUGH REGULAR MAILINGS LIKE THE TWICE ANNUAL ALL MEMBER MAILER. EQUITY, INCLUSION AND ANTI-RACISM CABINET IN 2020, HEALTHPARTNERS ESTABLISHED THE EQUITY, INCLUSION, AND ANTI-RACISM CABINET TO AGGRESSIVELY ACCELERATE OUR EFFORTS TO ADVANCE RACIAL EQUITY AND HEALTH EQUITY. THE CABINET PROVIDES STRATEGIC LEADERSHIP IN PLANNING AND EXECUTING ACTIVITIES AIMED AT IMPROVING RACIAL EQUITY AND HEALTH EQUITY THROUGH REDUCING HEALTH CARE DISPARITIES, IMPROVING ACCESS, AND SUPPORTING AN INCLUSIVE CULTURE. THE CABINET ALIGNS RACIAL EQUITY AND HEALTH EQUITY ACTIVITIES ACROSS THE ORGANIZATION THROUGH INCLUSION IN ANNUAL PLANS AND SUPPORTS TRACKING, MONITORING, AND MEASURING PROGRESS. THE CABINET: - PROVIDES AN ORGANIZATION-WIDE APPROACH TO MEASURE AND REDUCE HEALTH CARE DISPARITIES. - SUPPORTS WORKFORCE DEVELOPMENT INITIATIVES THAT REINFORCE CULTURAL HUMILITY AND RESPECT. - IMPROVES CARE FOR MEMBERS WITH LIMITED ENGLISH PROFICIENCY AND WHO ARE HEARING IMPAIRED. - INVOLVES MEMBERS IN PLANNING AND IMPLEMENTING RACIAL EQUITY AND HEALTH EQUITY APPROACHES. - ENGAGES WITH COMMUNITIES ACROSS THE SEVEN-COUNTY METROPOLITAN AREA IN PARTNERSHIPS TO PROMOTE RACIAL EQUITY AND HEALTH EQUITY. - PROVIDES DIRECTION FOR DATA COLLECTION, ANALYSIS, AND REPORTING ACROSS THE ORGANIZATION. - COMMUNICATES PROGRESS ON INITIATIVES ACROSS THE ORGANIZATION, AND EXTERNALLY AS APPROPRIATE. THE EQUITY, INCLUSION AND ANTI-RACISM CABINET PROVIDES LEADERSHIP, DIRECTION, AND OVERSIGHT THROUGH FOUR CORNERSTONES TO ACCELERATE THE PACE OF OUR WORK AND CULTIVATE ALIGNMENT AND PARTNERSHIP ACROSS THE ORGANIZATION. COMMUNITY COLLABORATION TO GAIN INSIGHTS AND ENGAGE COMMUNITY WE HAVE BUILT A CULTURE OF HEALTH EQUITY IN OUR ORGANIZATION THROUGH PARTNERSHIPS WITH COMMUNITY ORGANIZATIONS. IN OUR LAST COMMUNITY HEALTH NEEDS ASSESSMENTS AND PLANS, CONDUCTED BY EACH OF OUR HOSPITALS, PRIORITY NEEDS WERE REVIEWED WITHIN THE CONTEXTUAL FACTORS OF STRUCTURAL RACISM AND COVID-19. DURING THAT PROCESS, WE ENGAGED COMMUNITY MEMBERS, PUBLIC HEALTH, AND OUR OWN CLINICIANS TO MORE DEEPLY UNDERSTAND HOW WE MIGHT IMPACT THE HEALTH OF OUR COMMUNITY. COMMUNITY PARTNERSHIP DEVELOPMENT IS A CORE STRATEGY IN OUR WORK TO PROMOTE AND MAKE CHANGE TOWARDS HEALTH EQUITY. WE INVEST IN SIX GENERAL AREAS: HEALTHY CHILDREN, MENTAL HEALTH, NUTRITION AND FITNESS, HEALTH EQUITY, WELLNESS AND PREVENTION AND RESEARCH AND EDUCATION. WE ALSO HAVE LARGER, MULTI-YEAR PARTNERSHIPS AND CAMPAIGNS WITH COMMUNITY-BASED ORGANIZATIONS TO IMPACT AND IMPROVE COMMUNITY HEALTH INCLUDING THE MAKEITOK CAMPAIGN, POWERUP AND LITTLE MOMENTS COUNT. EXAMPLES OF PARTNERS INCLUDE ORGANIZATIONS SUCH AS THE KEYSTONE COMMUNITY SERVICES, OPEN ARMS MINNESOTA, REACH OUT AND READ MN, AMERICAN RED CROSS BLOOD SERVICES, NORTHSIDE ACHIEVEMENT ZONE (NAZ), THE NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI), ST. PAUL BOOKMOBILE, OVER 60 SCHOOLS THROUGHOUT THE REGION, HUNGER SOLUTIONS AND MANY OTHERS. - CENTER FOR COMMUNITY HEALTH (CCH) - CCH IS A COLLABORATIVE WITH HEALTH PLANS, HOSPITALS AND LOCAL PUBLIC HEALTH AGENCIES IN THE TWIN CITIES SEVEN-COUNTY METRO AREA. IN 2023, HEALTHPARTNERS SERVED ON THIS ORGANIZATION WITH REPRESENTATIVES ON THE BOARD AS WELL AS THE TWO SUBCOMMITTEES. CCH CONTINUES TO DEVELOP COMMON TOOLS AND RESOURCES, FACILITATE QUANTITATIVE AND QUALITATIVE DATA SHARING, AND TAKE COLLECTIVE ACTION FOR SYSTEMS CHANGE. IN 2023, CCH CONTINUED THE INTEGRATIONS OF COMMUNITY HEALTH ASSESSMENTS. MORE ABOUT CCH AT WWW.MNMETROCCH.ORG. - SCIENCE MUSEUM OF MINNESOTA: SINCE 2018, HEALTHPARTNERS HAS SUPPORTED THE SCIENCE MUSEUM OF MINNESOTA'S DEVELOPMENT OF THE MENTAL HEALTH: MIND MATTERS EXHIBIT. THIS EXHIBIT WAS DEVELOPED IN FINLAND AND DID NOT USE CULTURALLY APPROPRIATE LANGUAGE OR APPROACHES FOR THE UNITED STATES OR PROVIDE CULTURALLY RELEVANT RESOURCES. HEALTHPARTNERS PROVIDED IMPORTANT FINANCIAL SUPPORT AND SUBJECT MATTER EXPERTISE AND CONTENT ON RESOURCES, INCLUDING CREATION OF A DEDICATED RESOURCE AREA FOR ADULTS AND CHILDREN. THIS RESOURCE AREA INCLUDED CULTURALLY RELEVANT RESOURCES IN MANY LANGUAGES AND DEDICATED PIECES FOR PERINATAL PSYCHIATRIC DISORDERS, AND FOR AFRICAN AMERICAN, RECENT REFUGEE IMMIGRANT, SOMALI AND LATIN AMERICAN COMMUNITIES. HTTPS://WWW.SMM.ORG/TOOLKIT/MINDMATTERS - HIGHER GROUND ACADEMY: A K-12 GRADE CHARTER SCHOOL IN ST. PAUL THAT SERVES PRIMARILY CHILDREN OF EAST AFRICAN IMMIGRANTS FROM SOMALIA AND ETHIOPIA. ANNUALLY, HIGHER GROUND ACADEMY PLANS A CAREER FAIR FOR THEIR JUNIOR AND SENIOR HIGH STUDENTS. HEALTHPARTNERS HAS RECRUITED VOLUNTEERS TO PARTICIPATE SINCE 2015. IN 2023, SIX HEALTHPARTNERS COLLEAGUES PARTICIPATED IN REACHING ABOUT 95 STUDENTS. - HABITAT FOR HUMANITY: STABLE HOUSING IMPACTS EDUCATIONAL ACHIEVEMENT AND A FAMILY'S OVERALL HEALTH. WHEN HEALTHPARTNERS AND PARK NICOLLET COMBINED IN 2012, OUR ORGANIZATIONS USED VOLUNTEERISM TO LEARN ABOUT EACH OTHER AND SHARE OUR VALUES. ACCORDING TO THE POSITIVE IMPACTS OF AFFORDABLE HOUSING ON HEALTH A RESEARCH SUMMARY, WHEN FAMILIES PAY EXCESSIVE AMOUNTS OF THEIR INCOME FOR HOUSING, THEY OFTEN HAVE INSUFFICIENT FUNDS REMAINING TO MEET OTHER ESSENTIAL NEEDS, INCLUDING FOOD, MEDICAL INSURANCE AND HEALTH CARE. IN 2023, HEALTHPARTNERS SPONSORED TWO BUILDS. SEVENTY-TWO VOLUNTEERS PARTICIPATED, PROVIDING 576 VOLUNTEER HOURS. |
| PART III, CONT. | - PRIDE FESTIVAL: SINCE 2008 HEALTHPARTNERS HAS PARTICIPATED IN THE PRIDE FESTIVAL AND OVER SIX YEARS IN THE PARADE. WE BELIEVE EVERYONE DESERVES TO BE WELCOMED, INCLUDED AND VALUED IN ALL THE PLACES WE WORK AND LIVE. FROM OFFERING SPECIALIZED GENDER CARE TO PROVIDING A SAFE AND SUPPORTIVE PLACE FOR OUR COLLEAGUES, WE CREATE A SAFE AND SUPPORTIVE ENVIRONMENT FOR PEOPLE WHO ARE LGBTQ+ AND GENDER DIVERSE. RESEARCH SHOWS THAT LGBTQ+ INDIVIDUALS FACE GREATER HEALTH DISPARITIES. THEY CAN ALSO HAVE A POORER HEALTH STATUS AS A RESULT OF DISCRIMINATION, STIGMATIZATION AND LACK OF SOCIAL ACCEPTANCE SURROUNDING SEXUAL ORIENTATION AND GENDER IDENTITY. LEFT UNADDRESSED, THESE ISSUES CAN AFFECT MENTAL, EMOTIONAL AND PHYSICAL HEALTH. LGBTQ INDIVIDUALS ARE AT HIGHER RISK OF PSYCHIATRIC DISORDERS, SUBSTANCE ABUSE AND SUICIDE. LGBTQ PATIENTS WHO HAVE HAD A NEGATIVE EXPERIENCE IN THE CLINICAL SETTING ARE ALSO LESS LIKELY TO RETURN FOR FOLLOW-UP CARE AND COMPLY WITH TREATMENT OR PREVENTIVE CARE RECOMMENDATIONS, WHICH CAN PUT THEM AT GREATER RISK FOR CHRONIC CONDITIONS. OUR BOOTH AT THE PRIDE FESTIVAL FEATURED INFORMATION ON GENDER SERVICES AND FUN ACTIVITIES FOCUSED ON PREVENTION. IN TOTAL WE HAD 32 VOLUNTEERS AT OUR BOOTH PROVIDING 64 HOURS OF VOLUNTEER HOURS. EIGHTY-TWO VOLUNTEERS IN THE MARCH VOLUNTEERED 246 HOURS. - KEYSTONE COMMUNITY SERVICES: FOR OVER 80 YEARS, KEYSTONE COMMUNITY SERVICES HAS BEEN SERVING RAMSEY COUNTY WITH SENIOR CARE, ENRICHMENT FOR CHILDREN, BASIC NEEDS AND CRISIS ASSISTANCE. KEYSTONE BEGAN AS A SMALL NEIGHBORHOOD COMMUNITY CENTER. TODAY, KEYSTONE REACHES MORE THAN 40,000 PEOPLE, AND WE SHARE MANY PATIENTS AND MEMBERS. KEYSTONE CURRENTLY OPERATES TWO FOOD SHELVES: RICE STREET FOOD SHELF AND MIDWAY FOOD SHELF. WHEN HEALTHPARTNERS WAS PILOTING OUR SUPERSHELF INITIATIVE, THE RICE STREET FOOD SHELF WAS A PILOT! OUR THREE-YEAR COMMITMENT MADE IN 2022 HAS BEEN USED TO SUPPORT THE EXPANSION OF THEIR NEW WAREHOUSE AND FOOD MOBILE PROVIDING BETTER ACCESS TO NEIGHBORHOODS WITH BARRIERS. KEYSTONE FOOD SHELVES AND FOOD MOBILE PROVIDE QUALITY, HEALTHY FOOD FOR THE COMMUNITY, HELPING THEM BE SELF-SUFFICIENT, STABLE AND SUCCESSFUL. -EXPRESS BIKE IS A SOCIAL ENTERPRISE OF KEYSTONE COMMUNITY SERVICES. EXPRESS BIKE IS A FULL-SERVICE BIKE SHOP SPECIALIZING IN REFURBISHED BICYCLES AND A NONPROFIT YOUTH EMPLOYMENT PROGRAM - ALL ROLLED INTO ONE! IN APRIL OF 2023, WE HOSTED BICYCLE DRIVES AT FOUR HEALTHPARTNERS LOCATIONS COLLECTING 223 BICYCLES TO SUPPORT THIS PROGRAM. - OPEN ARMS: SINCE 1986, OPEN ARMS OF MINNESOTA PREPARES AND DELIVERS TASTY, NOURISHING MEALS TO CRITICALLY ILL MINNESOTANS AND THEIR FAMILIES IN NEED, 100 PERCENT FREE OF CHARGE. HEALTHPARTNERS IS PROUD TO SUPPORT THE CAPITAL CAMPAIGN TO EXPAND THEIR SERVICES AND OPENING A NEW KITCHEN IN SAINT PAUL. IN 2023, OUR 202 EMPLOYEES VOLUNTEERED 533 HOURS AND PACKED 20,750 MEALS. HTTPS://WWW.OPENARMSMN.ORG/ABOUT-US/ - ITASCA PROJECT: WE CONTINUE OUR WORK WITH THE ITASCA PROJECT. THIS IS AN EMPLOYER-LED ALLIANCE TO ADDRESS REGIONAL ISSUES THAT AFFECT OUR FUTURE COMPETITIVENESS AND QUALITY OF LIFE. A MAJOR FOCUS OF THE ITASCA PROJECT IS CLOSING THE GAP ON SOCIOECONOMIC DISPARITIES IN THE REGION THROUGH COLLECTIVE ACTION BY BUSINESSES. THE ITASCA PROJECT, A CROSS-SECTOR ALLIANCE OF EMPLOYERS, LAUNCHED THE FIRST 1,000 DAYS INITIATIVE TO HELP RAISE AWARENESS AMONG EMPLOYERS OF THE LIFELONG IMPACT OF EARLY EXPERIENCES PRENATAL TO AGE 3. OUR LITTLE MOMENTS COUNT COLLABORATIVE HELPED TO CREATE THE EMPLOYEE TOOLKIT: HTTPS://WWW.LITTLEMOMENTSCOUNT.ORG/EMPLOYER-TOOL-KIT - RONDO NEIGHBORHOOD: HEALTHPARTNERS IS A PROUD SPONSOR OF THE RONDO COMMEMORATIVE PLAZA. IN THE 1930S, THE RONDO NEIGHBORHOOD WAS A THRIVING AND VIBRANT COMMUNITY. BY THE 1950S, ABOUT 85% OF SAINT PAUL'S AFRICAN AMERICAN POPULATION LIVED IN THE NEIGHBORHOOD. THE COMMUNITY BOND WAS STRONG, LOCAL BUSINESSES WERE THRIVING, AND RESIDENTS WERE GAINING FINANCIAL STABILITY THAT COMES WITH HOME OWNERSHIP. IN THE 1960S, HOWEVER, THE NEIGHBORHOOD OF RONDO WAS REMOVED FROM THE MAP FOR THE CONSTRUCTION OF INTERSTATE 94. SIX HUNDRED FAMILIES LOST THEIR HOMES ALONG WITH NUMEROUS BUSINESSES AND INSTITUTIONS. THE RONDO COMMEMORATIVE PLAZA WAS INSTALLED TO CAPTURE THE HISTORY OF LOSS ENDURED, LESSONS LEARNED AND THE WILL TO RECONNECT. IN 2023, REGIONS HOSPITAL HUMAN RESOURCES PARTICIPATED IN THE RONDO JUNETEENTH FESTIVAL, WHICH FEATURED AN EMPLOYMENT FAIR. - SAINT PAUL PUBLIC LIBRARY BOOKMOBILE: SINCE 2014, HEALTHPARTNERS HAS SPONSORED THE SAINT PAUL PUBLIC LIBRARY BOOKMOBILE, ONE OF THE LAST URBAN BOOKMOBILES STILL IN OPERATION. THE BOOKMOBILE VISITS 45-50 SITES ON A REGULAR BASIS IN A TWO-WEEK CYCLE, REACHING ABOUT 120,000 PEOPLE PER YEAR. THE BOOKMOBILE ENSURES THAT THE LIBRARY IS ACCESSIBLE TO COMMUNITIES THAT FACE BARRIERS IN USING THE LIBRARY'S FIXED FACILITY DUE TO TRANSPORTATION, CULTURAL, LANGUAGE OR OTHER BARRIERS. IN ADDITION TO A FINANCIAL CONTRIBUTION, HEALTHPARTNERS VOLUNTEERS HELPING THE BOOKMOBILE AT LOCAL EVENTS. HTTPS://SPPL.ORG/BOOKMOBILE/ ADDITIONAL COMMUNITY BENEFIT ACTIVITIES CAN BE FOUND ON THE GROUP HEALTH PLAN INC 990. |
| FORM 990, PART VI, SECTION A, LINE 2 | JULIE BUNDE AND STEVEN BUNDE ARE BOTH OFFICERS AT HPI AND ARE MARRIED. |
| FORM 990, PART VI, SECTION A, LINE 4 | THE BYLAWS WERE AMENDED EFFECTIVE DECEMBER 19, 2023, TO INCREASE THE SIZE OF THE BOARD FROM 15 TO 16 COMPOSED OF 8 DIRECTORS ELECTED BY HEALTHPARTNERS PLAN MEMBERS, 3 DIRECTORS ELECTED BY GROUP HEALTH PLAN, INC. MEMBERS, 4 HEALTH CARE PROVIDERS APPOINTED BY THE HEALTHPARTNERS BOARD, AND 1 PERSON APPOINTED BY THE HEALTHPARTNERS BOARD. |
| FORM 990, PART VI, SECTION A, LINE 6 | EACH HPI DIRECTOR IS ALSO A CONTRACT HOLDER OF HPI HEALTH PLAN OR A HEALTH PLAN OFFERED OR ADMINISTERED BY A RELATED ORGANIZATIONS. EACH MEMBER HAS ONE VOTE. BYLAWS, SECTION 1.1. |
| FORM 990, PART VI, SECTION A, LINE 7A | THE MEMBERS OF HPI ELECT THE MAJORITY OF THE HPI BOARD OF DIRECTORS WHO SERVE AS THE ELECTED DIRECTORS AND WHO ALSO MUST BE CONTRACT HOLDERS AS EXPLAINED IN LINE 6A. OVER 75% OF MEMBER BOARD OF DIRECTORS ARE MEMBER-ELECTED DIRECTORS. |
| FORM 990, PART VI, SECTION B, LINE 11B | HPI'S 990 RETURN HAS A COMPREHENSIVE REVIEW PROCESS THAT IS FOLLOWED BEFORE IT IS PRESENTED TO THE GOVERNING BODY OF HPI. THE REVIEW PROCESS INCLUDES A LAYERED REVIEW BY THE INTERNAL TAX DEPARTMENT OF GHI, THE MANAGEMENT TEAM, THE LEGAL DEPARTMENT AND HPI'S OUTSIDE INDEPENDENT ACCOUNTANTS. EACH ONE OF THOSE AREAS HAS AN OPPORTUNITY TO REVIEW, ASK QUESTIONS AND MAKE COMMENTS BACK TO THE TAX DEPARTMENT OF GHI BEFORE THE FORM 990 IS PRESENTED TO THE GOVERNING BODY OF HPI. HPI MAKES AVAILABLE, TO THE AUDIT AND COMPLIANCE COMMITTEE OF THE BOARD OF DIRECTORS AND TO THE FULL BOARD OF DIRECTORS, A COPY OF THE 990 FOR REVIEW AND COMMENT PRIOR TO THE FILING OF THE 990 RETURN. THIS COPY IS PROVIDED IN THE HEALTHPARTNERS BOARDEFFECT PORTAL FOR ALL BOARD MEMBERS TO REVIEW PRIOR TO THE FILING OF THE 990, AND IS AN AGENDA ITEM AT A COMMITTEE MEETING. THIS PROCESS IS NOTED AND DOCUMENTED IN THE WRITTEN COMMITTEE MINUTES OF THE MEETING. THESE MINUTES ARE PRESENTED TO THE FULL BOARD OF DIRECTORS. |
| FORM 990, PART VI, SECTION B, LINE 12C | THE HPI BOARD MONITORS POTENTIAL CONFLICTS OF INTEREST ON THE PART OF ITS BOARD MEMBERS, PRINCIPAL OFFICERS, MEMBERS OF COMMITTEES WITH BOARD DELEGATED POWERS, AND KEY EMPLOYEES ("COVERED PERSONS") BY MAINTAINING A CONFLICT OF INTEREST POLICY. UNDER THE POLICY, COVERED PERSONS ANNUALLY ARE PROVIDED WITH A COPY OF THE POLICY AND ASKED TO COMPLETE A QUESTIONNAIRE IDENTIFYING ANY POTENTIAL CONFLICTS OF INTERESTS. THE GENERAL COUNSEL OF HEALTHPARTNERS REVIEWS THE QUESTIONNAIRE RESPONSES AND DEVELOPS A REPORT DETAILING ANY POTENTIALLY MATERIAL CONFLICTS FOR THE PRESIDENT AND CHAIR OF THE BOARD. A VERBAL SUMMARY IS ALSO GIVEN TO THE FULL BOARD OR APPROPRIATE COMMITTEE ENDING WITH A REMINDER TO COVERED PERSONS OF THE POLICY'S MANDATE THAT EACH PERSON IS OBLIGATED TO DISCLOSE ANY NEW POTENTIAL CONFLICTS AS THEY MAY ARISE THROUGHOUT THE YEAR. BOARD AGENDAS AND EXECUTIVE DECISIONS ARE MONITORED IN RELATION TO THIS POLICY. IF A DISCLOSED CONFLICT OF INTEREST IMPACTS AN AGENDA ITEM OR DECISION, THE COVERED PERSON WOULD BE EXCLUDED FROM VOTING AND MAY BE EXCLUDED FROM RECEIVING INFORMATION AND/OR PARTICIPATING IN DELIBERATIONS, DEPENDING ON THE CIRCUMSTANCES. |
| FORM 990, PART VI, SECTION B, LINE 15 | HPI HAS NO EMPLOYEES. ALL OFFICERS, DIRECTORS AND KEY EMPLOYEES ARE PAID BY GROUP HEALTH PLAN, INC. ("GHI") OR PARK NICOLLET HEALTH SERVICES (PNHS). GHI AND PNHS HAVE AN ANNUAL PROCESS TO REVIEW THE MARKET COMPARABILITY OF THE TOTAL COMPENSATION OF ITS CEO AND ITS OTHER KEY OFFICERS. EVERY TWO YEARS, UNDER THE DIRECTION OF THE BOARD OF DIRECTORS' COMPENSATION AND LEADERSHIP DEVELOPMENT COMMITTEE (COMPENSATION COMMITTEE), A TOTAL COMPENSATION MARKET REVIEW OF KEY OFFICERS IS COMPLETED BY AN EXTERNAL COMPENSATION CONSULTANT. THE REVIEW INCLUDES ALL COMPONENTS OF COMPENSATION; BASE SALARY, ANNUAL INCENTIVES, BENEFITS AND PERQUISITES. THE MARKET SURVEY RESULTS ARE PRESENTED TO, REVIEWED BY AND APPROVED BY THE INDEPENDENT COMPENSATION COMMITTEE. BASED ON THIS MARKET DATA, THE COMPENSATION COMMITTEE DETERMINES MINIMUM AND MAXIMUM TOTAL COMPENSATION RANGES FOR EACH KEY OFFICER. IN INTERIM YEARS, GHI'S HUMAN RESOURCES STAFF, UNDER THE DIRECTION OF THE COMPENSATION COMMITTEE, UPDATES CHANGES IN THE SALARY STRUCTURE BASED ON THE SAME INDEPENDENT STUDIES PERFORMED BY THE COMPENSATION CONSULTANT FOR THE COMPENSATION COMMITTEE. FOR THE CHIEF EXECUTIVE OFFICER AND CERTAIN OTHER POSITIONS FULL INDEPENDENT REVIEWS ARE PERFORMED TO SET SALARY RANGES BASED ON THE COMPETITIVE MARKET DATA SPECIFIC TO THOSE POSITIONS. THE COMPENSATION COMMITTEE REVIEWS AND APPROVES EACH YEAR'S KEY OFFICER COMPENSATION RESULTS. IN ALL CASES, COMMITTEE MEMBERS COMPLETE AN ANNUAL CONFLICT OF INTEREST SURVEY TO ASSURE THE COMPENSATION COMMITTEE MEMBERS' INDEPENDENCE AND THIS IS UPDATED AT ANY MEETING AT WHICH DECISIONS ARE BEING MADE. STAFF (OTHER THAN THE SECRETARY TO THE BOARD) IS NOT IN THE ROOM DURING DELIBERATIONS OR VOTE INCLUDING EXECUTIVE SESSIONS, AND CONTEMPORANEOUS MINUTES ARE KEPT. THE BOARD OF DIRECTORS HAS DELEGATED TO THE EXECUTIVE COMMITTEE THE ACCOUNTABILITY TO CONDUCT AN ANNUAL PERFORMANCE EVALUATION AND TO DETERMINE THE COMPENSATION OF THE CEO BASED ON THE PERFORMANCE REVIEW AND THE MARKET COMPARABILITY DATA, APPROVED BY THE COMPENSATION COMMITTEE. THE BOARD HAS DELEGATED TO THE CEO (WITH AUTHORITY TO FURTHER DELEGATE) THE ACCOUNTABILITY TO CONDUCT ANNUAL PERFORMANCE REVIEWS AND DETERMINE THE COMPENSATION OF ALL OTHER OFFICERS WITHIN THE COMPENSATION RANGES DETERMINED BY THE COMPENSATION COMMITTEE. ANY EXCEPTIONS TO COMPENSATION IN EXCESS OF THE APPROVED RANGES ARE APPROVED BY THE COMPENSATION COMMITTEE. TOTAL COMPENSATION IS APPROPRIATELY DOCUMENTED ON THE FORM 990 AND W2 STATEMENTS. |
| FORM 990, PART VI, SECTION C, LINE 19 | HPI'S FINANCIAL STATEMENTS AND 990 RETURNS ARE MADE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION FROM HPI. HPI'S ARTICLES OF INCORPORATION ARE AVAILABLE TO ANY PERSON WHO REQUESTS THE INFORMATION THROUGH THE MINNESOTA SECRETARY OF STATE'S OFFICE. HPI'S CONFLICT OF INTEREST POLICY CAN BE VIEWED THROUGH THE HEALTHPARTNERS.COM WEBSITE. |
| FORM 990, PART VII, SECT. A, COL. B, AVERAGE HOURS - RELATED ORGANIZATION | ALL OFFICERS OF HPI ARE EMPLOYED AND COMPENSATED BY GHI AND PNHS. REPORTED AVERAGE HOURS WORKED ARE BASED ON TOTAL COMPENSATION FOR ALL RELATED ORGANIZATIONS. |
| FORM 990, PART XI, LINE 9: | EARNINGS IN AFFILIATED ORGANIZATION -5,167,034. |
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