TY 2024 Form 990EZ

(a) Name and title

(b) Average
hours per week
devoted to position

(c) Reportable compensation
(Forms W-2/1099-MISC) (if not paid, enter -0-)

(d) Health benefits, contributions to employee benefit plans, and
deferred compensation

(e) Estimated amount
of other compensation

GREGORY GRAGG

CHAIR

000.00

(a) Name and title of each employee

(b) Average
hours per week
devoted to position

(c) Reportable compensation
(Forms W-2/1099-MISC)

(d) Health benefits, contributions to employee benefit plans, and deferred compensation

(e) Estimated amount of other compensation

(a) Name and business address of each independent contractor

(b) Type of service

(c) Compensation

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SCHEDULE N
(Form 990)

Department of the Treasury
Internal Revenue Service

Liquidation, Termination, Dissolution, or Significant Disposition of Assets
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Complete if the organization answered "Yes" on Form 990, Part IV, lines 31 or 32; or Form 990-EZ, line 36.
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Attach certified copies of any articles of dissolution, resolutions, or plans.
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Attach to Form 990 or 990-EZ.
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Go to www.irs.gov/Form990 for the latest information.

OMB No. 1545-0047

2024

Open to Public
Inspection

Name of the organization
PROFESSIONAL ASSOCIATION FOR
CUSTOMER ENGAGEMENT INC

Employer identification number
22-2582290

Part I

Liquidation, Termination, or Dissolution. Complete this part if the organization answered "Yes" on Form 990, Part IV, line 31, or Form 990-EZ, line 36. Part I can be duplicated if additional space is needed.

1(a) Description of asset(s) distributed or transaction expenses paid	(b) Date of distribution	(c) Fair market value of asset(s) distributed or amount of transaction expenses	(d) Method of determining FMV for asset(s) distributed or transaction expenses	(e) EIN of recipient	(f) Name and address of recipient	(g) IRC section of recipient(s) (if tax-exempt) or type of entity

Yes

Did or will any officer, director, trustee, or key employee of the organization:

Become a director or trustee of a successor or transferee organization? ...........................

Become an employee of, or independent contractor for, a successor or transferee organization? .....................

Become a direct or indirect owner of a successor or transferee organization? .........................

Receive, or become entitled to, compensation or other similar payments as a result of the organization's liquidation, termination, or dissolution? ........

If the organization answered "Yes" to any of the questions on lines 2a through 2d, provide the name of the person involved and explain in Part III. Right arrow

For Paperwork Reduction Act Notice, see the Instructions for Form 990.

Cat. No. 50087Z

Schedule N (Form 990) (2024)

Page 2

Part I

Liquidation, Termination, or Dissolution (continued)

Note. If the organization distributed all of its assets during the tax year, then Form 990, Part X, column (B), line 16 (Total assets), and line 26 (Total liabilities), should equal -0-.

Yes

Did the organization distribute its assets in accordance with its governing instrument(s)? If "No," describe in Part III ...............

Is the organization required to notify the attorney general or other appropriate state official of its intent to dissolve, liquidate, or terminate? .........

If "Yes," did the organization provide such notice? ................................

Did the organization discharge or pay all of its liabilities in accordance with state laws? .......................

Did the organization have any tax-exempt bonds outstanding during the year? .........................

If "Yes" on line 6a, did the organization discharge or defease all of its tax-exempt bond liabilities during the tax year in accordance with the Internal Revenue Code and state laws?

If "Yes" on line 6b, describe in Part III how the organization defeased or otherwise settled these liabilities. If "No" on line 6b, explain in Part III.

Part II

Sale, Exchange, Disposition, or Other Transfer of More Than 25% of the Organization's Assets. Complete this part if the organization answered "Yes" on Form 990, Part IV, line 32, or Form 990-EZ, line 36. Part II can be duplicated if additional space is needed.

1(a) Description of asset(s) distributed or transaction expenses paid	(b) Date of distribution	(c) Fair market value of asset(s) distributed or amount of transaction expenses	(d) Method of determining FMV for asset(s) distributed or transaction expenses	(e) EIN of recipient	(f) Name and address of recipient	(g) IRC section of recipient(s) (if tax-exempt) or type of entity

Yes

Did or will any officer, director, trustee, or key employee of the organization:

Become a director or trustee of a successor or transferee organization? ...........................

Become an employee of, or independent contractor for, a successor or transferee organization? .....................

Become a direct or indirect owner of a successor or transferee organization? .........................

Receive, or become entitled to, compensation or other similar payments as a result of the organization's significant disposition of assets? ..........

If the organization answered "Yes" to any of the questions on lines 2a through 2d, provide the name of the person involved and explain in Part III. Right arrow

For Paperwork Reduction Act Notice, see the Instructions for Form 990.

Cat. No. 50087Z

Schedule N (Form 990) (2024)

Page 3

Part III

Supplemental Information. Provide the information required by Part I, lines 2e and 6c, and Part II, line 2e. Also complete this part to provide any additional information.

Return Reference	Explanation

Schedule N (Form 990) (2024)

Additional Data

Software ID:
Software Version:

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SCHEDULE O
(Form 990)
(Rev. January 2025)
Department of the Treasury
Internal Revenue Service

Supplemental Information to Form 990 or 990-EZ

Complete to provide information for responses to specific questions on
Form 990 or 990-EZ or to provide any additional information.
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for instructions and the latest information.

OMB No. 1545-0047

Open to Public
Inspection

Name of the organization

PROFESSIONAL ASSOCIATION FOR
CUSTOMER ENGAGEMENT INC

Employer identification number

22-2582290

Return Reference	Explanation
FORM 990-EZ, PART I, LINE 20	BUSINESS CEASED OPERATIONS 451,978
FORM 990-EZ, PART II, LINE 24	ACCOUNTS RECEIVABLE 410,393 0 SECURITY DEPOSITS 0 0 TOTAL 410,393 0
FORM 990-EZ, PART II, LINE 26	ACCOUNTS PAYABLE AND ACCRUED EXPENSES 869,728 0
FORM 990-EZ, PART III	THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.
FORM 990-EZ, PART III, LINE 28	THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION.
FORM 990-EZ, PART III, LINE 29	DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL.
FORM 990-EZ, PART III, LINE 30	THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION.

For Paperwork Reduction Act Notice, see the Instructions for Form 990 or 990-EZ.

Cat. No. 51056K

Schedule O (Form 990) (Rev. 1-2025)

Additional Data

Software ID:
Software Version:

1	Contributions, gifts, grants, and similar amounts received ....................	1
2	Program service revenue including government fees and contracts ................	2
3	Membership dues and assessments .............................	3
4	Investment income ....................................	4
5a	Gross amount from sale of assets other than inventory .......	5a
b	Less: cost or other basis and sales expenses ............	5b
c	Gain or (loss) from sale of assets other than inventory (Subtract line 5b from line 5a) ......	5c
6	Gaming and fundraising events
a	Gross income from gaming (attach Schedule G if greater than $15,000)	6a
b	Gross income from fundraising events (not including $ of contributions from fundraising events reported on line 1) (attach Schedule G if the		sum of such gross income and contributions exceeds $15,000) ..	6b
c	Less: direct expenses from gaming and fundraising events ...	6c
d	Net income or (loss) from gaming and fundraising events (add lines 6a and 6b and subtract line 6c)	6d
7a	Gross sales of inventory, less returns and allowances ......	7a
b	Less: cost of goods sold .............	7b
c	Gross profit or (loss) from sales of inventory (Subtract line 7b from line 7a) .........	7c
8	Other revenue (describe in Schedule O) ....................	8
9	Total revenue. Add lines 1, 2, 3, 4, 5c, 6d, 7c, and 8 ..............	9

10	Grants and similar amounts paid (list in Schedule O) ................	10
11	Benefits paid to or for members ......................	11
12	Salaries, other compensation, and employee benefits ................	12
13	Professional fees and other payments to independent contractors ............	13
14	Occupancy, rent, utilities, and maintenance ...................	14
15	Printing, publications, postage, and shipping ...................	15
16	Other expenses (describe in Schedule O) ...................	16
17	Total expenses. Add lines 10 through 16 .................	17

18	Excess or (deficit) for the year (Subtract line 17 from line 9) ............	18
19	Net assets or fund balances at beginning of year (from line 27, column (A)) (must agree with
	end-of-year figure reported on prior year’s return) .................	19	-451,978
20	Other changes in net assets or fund balances (explain in Schedule O) ...........	20	451,978
21	Net assets or fund balances at end of year. Combine lines 18 through 20 ..........	21

Part ⅢStatement of Program Service Accomplishments (see the instructions for Part III) Check if the organization used Schedule O to respond to any question in this Part III . .	Expenses (Required for section 501(c)(3) and 501(c)(4) organizations; optional for others.)
What is the organization's primary exempt purpose? THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.
Describe the organization’s program service accomplishments for each of its three largest program services, as measured by expenses. In a clear and concise manner, describe the services provided, the number of persons benefited, and other relevant information for each program title.
28 THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION. (Grants $ ) If this amount includes foreign grants, check here ...		28a
29 DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL. (Grants $ ) If this amount includes foreign grants, check here ...		29a
30 THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION. (Grants $ ) If this amount includes foreign grants, check here ...		30a
31 Other program services (describe in Schedule O) ................ (Grants $ ) If this amount includes foreign grants, check here...	31a
32 Total program service expenses (add lines 28a through 31a)..........	32

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