TY 2024 Form 990

(A) Name and title	(B) Average hours per week (list any hours for related organizations below dotted line)	(C) Position (do not check more than one box, unless person is both an officer and a director/trustee)	(E) Reportable compensation from related organizations (W-2/1099-MISC/1099-NEC)
(1) CHRIS DRURY...................................................................... BOARD CHAIR	2.00 .................	X	X	0	0	0
(2) RAKEB ARYA...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(3) TERRI DEMENT...................................................................... SECRETARY	1.00 .................	X	X	0	0	0
(4) VICTORIA CHERNE...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(5) NICOLE NUTILE...................................................................... CHAIR ELECT	1.00 .................	X	X	0	0	0
(6) JILL DELONG...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(7) NATHAN BOBAY...................................................................... BOARD TREASURER	1.00 .................	X	X	0	0	0
(8) ELLEN PASSERO...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(9) JOE MAZURE...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(10) STEVE COPELAND...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(11) JOHN GRAMATA...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(12) CASS FERRIS...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(13) ROSLYN HARRELL...................................................................... DIRECTOR	1.00 .................	X		0	0	0
(14) JON COX...................................................................... PAST PRESIDENT	1.00 .................	X	X	0	0	0
(15) SUZANNE DURKIN-BIGHORN...................................................................... EXECUTIVE DIRECTOR	32.00 .................		X	97,505	0	0

(A)
Name and title

(B)
Average hours per week (list any hours for related organizations below dotted line)

(D)
Reportable compensation from the organization (W-2/1099-MISC/1099-NEC)

(E)
Reportable compensation from related organizations (W-2/1099-MISC/1099-NEC)

(F)
Estimated amount of other compensation from the organization and related organizations

(1) CHRIS DRURY......................................................................
BOARD CHAIR

2.00
.................

(2) RAKEB ARYA......................................................................
DIRECTOR

1.00
.................

(3) TERRI DEMENT......................................................................
SECRETARY

1.00
.................

(4) VICTORIA CHERNE......................................................................
DIRECTOR

1.00
.................

(5) NICOLE NUTILE......................................................................
CHAIR ELECT

1.00
.................

(6) JILL DELONG......................................................................
DIRECTOR

1.00
.................

(7) NATHAN BOBAY......................................................................
BOARD TREASURER

1.00
.................

(8) ELLEN PASSERO......................................................................
DIRECTOR

1.00
.................

(9) JOE MAZURE......................................................................
DIRECTOR

1.00
.................

(10) STEVE COPELAND......................................................................
DIRECTOR

1.00
.................

(11) JOHN GRAMATA......................................................................
DIRECTOR

1.00
.................

(12) CASS FERRIS......................................................................
DIRECTOR

1.00
.................

(13) ROSLYN HARRELL......................................................................
DIRECTOR

1.00
.................

(14) JON COX......................................................................
PAST PRESIDENT

1.00
.................

(15) SUZANNE DURKIN-BIGHORN......................................................................
EXECUTIVE DIRECTOR

32.00
.................

97,505

(A)
Name and title

(B)
Average hours per week (list any hours for related organizations below dotted line)

(D)
Reportable compensation from the organization (W-2/1099-MISC/1099-NEC)

(E)
Reportable compensation from related organizations (W-2/1099-MISC/1099-NEC)

(F)
Estimated amount of other compensation from the organization and related organizations

(A)
Name and business address

(B)
Description of services

KNOWLEDGE RHINO LLC

6756 HICKORY HAMMOCK CIRCLE
BRADENTON,FL34202

MARKETING

138,972

Total number of independent contractors (including but not limited to those listed above) who received more than $100,000 of compensation from the organization 1

- TIN:

SCHEDULE O
(Form 990)
(Rev. January 2025)
Department of the Treasury
Internal Revenue Service

Supplemental Information to Form 990 or 990-EZ

Complete to provide information for responses to specific questions on
Form 990 or 990-EZ or to provide any additional information.
Attach to Form 990 or 990-EZ.
Go to www.irs.gov/Form990 for instructions and the latest information.

OMB No. 1545-0047

Open to Public
Inspection

Name of the organization

SOCIETY OF CONSUMER AFFAIRS
PROFESSIONALS IN BUSINESS

Employer identification number

23-7270642

Return Reference	Explanation
FORM 990, PART VI, SECTION A, LINE 6	THE ORGANIZATION HAS SIX CLASSES OF MEMBERSHIP: INTERNATIONAL ALLIED MEMBERS, CORPORATE MEMBERS, REGULAR MEMBERS, ASSOCIATE MEMBERS, STUDENT MEMBERS, AND ALUMNI MEMBERS. VOTING MEMBERS INCLUDE REGULAR, ASSOCIATE, AND CORPORATE MEMBERS THROUGH THEIR DESIGNATED MEMBERSHIP REPRESENTATIVES.
FORM 990, PART VI, SECTION A, LINE 7A	THE NOMINATING COMMITTEE IS CHAIRED BY THE IMMEDIATE PAST CHAIRMAN OF THE BOARD AND CONSISTS OF THE CHAIRMAN-ELECT OF THE BOARD AND NOT LESS THAN FIVE ADDITIONAL MEMBERS OF THE COMMITTEE. THE COMMITTEE WILL PRESENT TO THE VOTING MEMBERSHIP A LIST OF NOMINATIONS OF ONE CANDIDATE FOR EACH OFFICE AND DIRECTORSHIP TO BE FILLED. ADDITIONAL NOMINATIONS CAN BE MADE IN WRITING BY ANY MEMBERS BEFORE THE ELECTION. FROM THE COMPLETE LIST OF NOMINEES, THE VOTING MEMBERSHIP SHALL ELECT THE BOARD OF DIRECTORS AT EACH ANNUAL MEETING.
FORM 990, PART VI, SECTION A, LINE 7B	CERTAIN GOVERNANCE DECISIONS MUST BE APPROVED BY THE VOTING MEMBERSHIP. THE BYLAWS MAY ONLY BE AMENDED BY AN AFFIRMATIVE VOTE OF TWO THIRDS OF THE VOTING MEMBERS PRESENT AT THE ANNUAL MEETING.
FORM 990, PART VI, SECTION B, LINE 11B	THE DRAFT 990 IS FIRST PREPARED BY AN INDEPENDENT ACCOUNTANT AND IS THEN DISTRIBUTED TO THE MEMBERS OF THE EXECUTIVE COMMITTEE FOR REVIEW. FINALLY, IT IS MADE AVAILABLE TO THE MEMBERS OF THE BOARD/GOVERNING BODY BEFORE FILING.
FORM 990, PART VI, SECTION B, LINE 12C	THE CONFLICT OF INTEREST POLICY IS REVIEWED BY THE BOARD ANNUALLY. SOCAP HAS INSTITUTED A MANDATORY DISCLOSURE POLICY UNDER WHICH EACH MEMBER OF THE BOARD OF DIRECTORS AND OFFICERS WILL BE REQUIRED ON AN ANNUAL BASIS TO SIGN AND SUBMIT A MANDATORY DISCLOSURE STATEMENT TO THE PRESIDENT AND CHAIRMAN OF SOCAP.
FORM 990, PART VI, SECTION B, LINE 15	EXECUTIVE DIRECTOR'S COMPENSATION WAS DETERMINED IN 2023 DURING THE RECRUITMENT OF A NEW EXECUTIVE DIRECTOR. CONTRACT WAS NOT CHANGED IN 2024. COMPENSATION FOR ALL EMPLOYEES INCLUDING KEY EMPLOYEES IS DETERMINED UNDER THE GUIDANCE OF THE BOARD APPROVED COMPENSATION PHILOSOPHY.
FORM 990, PART VI, SECTION C, LINE 19	SOCAP MAKES ITS BYLAWS AVAILABLE TO THE PUBLIC ON ITS WEBSITE. OTHER GOVERNING DOCUMENTS, CONFLICT OF INTEREST POLICY, AND FINANCIAL STATEMENTS AVAILABLE TO THE PUBLIC UPON REQUEST.
FORM 990, PART IX, LINE 11G	PROFESSIONAL SERVICES 208,998.
FORM 990, PART IX, LINE 11G, OTHER FEES:	PROFESSIONAL SERVICES INCLUDE THE FOLLOWING: BUSINESS DEVELOPMENT: $96,737 MEMEBERSHIP DIRECTOR: $72,700 PROGRAM DIRECTOR: $26,485 GENERAL ADMIN & MEMBER SUPPORT: $13,076 MARKETING: $126,472

For Paperwork Reduction Act Notice, see the Instructions for Form 990 or 990-EZ.

Cat. No. 51056K

Schedule O (Form 990) (Rev. 1-2025)

Additional Data

Software ID:
Software Version:

1	Briefly describe the organization’s mission or most significant activities: TO FOSTER THE INTEGRITY OF BUSINESS IN ITS DEALINGS WITH CONSUMERS - WE BUILD COMMUNITY, CURATE CONTENT, AND DELIVER INDUSTRY INSIGHTS SO THAT MEMBERS - AT ALL LEVELS AND ACROSS ALL INDUSTRIES - CAN ADVANCE CUSTOMER CARE AND ENGAGEMENT.
2	Check this box
3	Number of voting members of the governing body (Part VI, line 1a) ........	3	14
4	Number of independent voting members of the governing body (Part VI, line 1b) .....	4	14
5	Total number of individuals employed in calendar year 2024 (Part V, line 2a) ......	5	0
6	Total number of volunteers (estimate if necessary) .............	6	80
7a	Total unrelated business revenue from Part VIII, column (C), line 12 ........	7a	0
b	Net unrelated business taxable income from Form 990-T, Part I, line 11 .........	7b	0

		Prior Year	Current Year
8	Contributions and grants (Part VIII, line 1h) .........	0	0
9	Program service revenue (Part VIII, line 2g) .........	1,403,101	1,067,721
10	Investment income (Part VIII, column (A), lines 3, 4, and 7d ) ....	0	0
11	Other revenue (Part VIII, column (A), lines 5, 6d, 8c, 9c, 10c, and 11e)	1,836	1,234
12	Total revenue—add lines 8 through 11 (must equal Part VIII, column (A), line 12)	1,404,937	1,068,955
13	Grants and similar amounts paid (Part IX, column (A), lines 1–3 )...	0	0
14	Benefits paid to or for members (Part IX, column (A), line 4).....	0	0
15	Salaries, other compensation, employee benefits (Part IX, column (A), lines 5–10)	110,356	96,650
16a	Professional fundraising fees (Part IX, column (A), line 11e) .....	0	0
b	Total fundraising expenses (Part IX, column (D), line 25) 0
17	Other expenses (Part IX, column (A), lines 11a–11d, 11f–24e)....	1,029,813	770,240
18	Total expenses. Add lines 13–17 (must equal Part IX, column (A), line 25)	1,140,169	866,890
19	Revenue less expenses. Subtract line 18 from line 12.......	264,768	202,065
		Beginning of Current Year	End of Year
20	Total assets (Part X, line 16).............	124,374	326,626
21	Total liabilities (Part X, line 26).............	0	187
22	Net assets or fund balances. Subtract line 21 from line 20.....	124,374	326,439

Sign Here

	Signature of officer	Date

	Type or print name and title


4a	(Code: ) (Expenses $ including grants of $ ) (Revenue $ )
	SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND ENGAGEMENT PROFESSION WITH SPECIFIC SESSIONS AND LEARNING OPPORTUNITIES FOCUSED ON KEY INDUSTRY SEGMENTS SUCH AS CONSUMER PACKAGED GOODS, RETAIL AND DIRECT SALES, HEALTHCARE, HOSPITALITY, TRAVEL AND TOURISM AND FINANCIAL SERVICES. ADDITIONALLY, IT BRINGS TOGETHER CUSTOMER CARE AND ENGAGEMENT EXPERTS FROM ACROSS MULTIPLE INDUSTRIES TO LEARN, ENGAGE AND NETWORK AROUND DATA, INFORMATION AND BEST PRACTICES THAT WILL HELP MEMBERS BETTER SERVE CONSUMERS AND CONTRIBUTE TO BUSINESS SUCCESS. THEY ARE HOSTED BI-ANNUALLY AND FOR 2024, THE SPRING SYMPOSIUM WAS HOSTED IN MEMPHIS, TN WITH 155 ATTENDEES, WHILE THE FALL SYMPOSIUM TOOK PLACE IN PERSON IN NEW PORT BEACH, CA WITH 181 ATTENDANTS.

4b	(Code: ) (Expenses $ including grants of $ ) (Revenue $ )
	FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM EMPLOYEE AND CUSTOMER SATISFACTION, REGARDLESS OF WORKFORCE MODEL. THIS STUDY WAS DESIGNED TO: 1. MEASURE CX AGENT JOB SENTIMENT & SATISFACTION 2. GAUGE THE EFFECTIVENESS OF CURRENT TRAINING PROGRAMS, CONNECTEDNESS, FEEDBACK & WORK MODELS 3. DETERMINE IMPACT OF CORPORATE CULTURE, DIVERSITY & INCLUSION, STRESS AND WFH FATIGUE 4. IDENTIFY LEADING DRIVERSOF JOB SENTIMENT & SATISFACTION WHICH COULD LEAD TO INCREASED RETENTION

4c	(Code: ) (Expenses $ including grants of $ ) (Revenue $ )
	PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES DATA REPORTING, CRISIS MANAGEMENT AND QUALITY MONITORING WORKSHOPS, AS WELL AS TRAININGS THAT FOCUS ON TECHNOLOGY, DEI (DIVERSITY, EQUITY, INCLUSION), E-WRITING AND ROUND TABLE DISCUSSIONS RELEVANT TO INDUSTRY TOPICS. THESE HYBRID EVENTS ARE HELD PERIODICALLY THROUGHOUT THE YEAR.

4d	Other program services (Describe in Schedule O.)
	(Expenses $ including grants of $ ) (Revenue $ )
4e	Total program service expenses

1b	Sub-Total..............
c	Total from continuation sheets to Part VII, Section A..
d	Total (add lines 1b and 1c).........	97,505	0	0

1a	Federated campaigns..	1a
b	Membership dues..	1b
c	Fundraising events..	1c
d	Related organizations	1d
e	Government grants (contributions)	1e

f	All other contributions, gifts, grants, and similar amounts not included above	1f

g	Noncash contributions included in lines 1a - 1f:$	1g

h Total. Add lines 1a-1f.......

		Business Code
2a	ANNUAL CONFERENCE	900099	704,441	704,441
b	MEMBERSHIP DUES	900099	363,280	363,280
c
d
e
f	All other program service revenue.
g	Total. Add lines 2a–2f .....		1,067,721

3 Investment income (including dividends, interest, and othersimilar amounts) ......
4 Income from investment of tax-exempt bond proceeds
5 Royalties...........
			(i) Real	(ii) Personal
6a	Gross rents	6a
b	Less: rental expenses	6b
c	Rental income or (loss)	6c
d	Net rental income or (loss).......
			(i) Securities	(ii) Other
7a	Gross amount from sales of assets other than inventory	7a
b	Less: cost or other basis and sales expenses	7b
c	Gain or (loss)	7c
d	Net gain or (loss).........
8a	Gross income from fundraising events (not including $ of contributions reported on line 1c). See Part IV, line 18 ....
			8a
b	Less: direct expenses ...		8b
c	Net income or (loss) from fundraising events..
9a	Gross income from gaming activities. See Part IV, line 19 ...
			9a
b	Less: direct expenses ...		9b
c	Net income or (loss) from gaming activities..
10a	Gross sales of inventory, less returns and allowances ..
			10a
b	Less: cost of goods sold ..		10b
c	Net income or (loss) from sales of inventory..

Business Code
11a	OTHER REVENUE		900099	1,234			1,234
b
c
d	All other revenue ....
e	Total. Add lines 11a–11d ......			1,234
12	Total revenue. See instructions.....			1,068,955	1,067,721	0	1,234

1	Grants and other assistance to domestic organizations and domestic governments. See Part IV, line 21 ....
2	Grants and other assistance to domestic individuals. See Part IV, line 22 ...........
3	Grants and other assistance to foreign organizations, foreign governments, and foreign individuals. See Part IV, lines 15 and 16. .............
4	Benefits paid to or for members .......
5	Compensation of current officers, directors, trustees, and key employees ...........	96,650
6	Compensation not included above, to disqualified persons (as defined under section 4958(f)(1)) and persons described in section 4958(c)(3)(B) .........
7	Other salaries and wages........
8	Pension plan accruals and contributions (include section 401(k) and 403(b) employer contributions) ....
9	Other employee benefits .......
10	Payroll taxes ...........
11	Fees for services (non-employees):
a	Management ......
b	Legal .........	3,748
c	Accounting ...........	31,339
d	Lobbying ...........
e	Professional fundraising services. See Part IV, line 17
f	Investment management fees ......
g	Other (If line 11g amount exceeds 10% of line 25, column (A) amount, list line 11g expenses on Schedule O)	208,998
12	Advertising and promotion ....	127,106
13	Office expenses .......	2,927
14	Information technology ......	31,548
15	Royalties ..
16	Occupancy ...........
17	Travel ............	5,977
18	Payments of travel or entertainment expenses for any federal, state, or local public officials .
19	Conferences, conventions, and meetings ....	303,162
20	Interest ...........	31
21	Payments to affiliates .......
22	Depreciation, depletion, and amortization ..
23	Insurance ...	1,920
24	Other expenses. Itemize expenses not covered above (List miscellaneous expenses in line 24e. If line 24e amount exceeds 10% of line 25, column (A) amount, list line 24e expenses on Schedule O.)
a	CREDIT CARD FEES	40,114
b	CHARITABLE CONTRIBUTION	7,500
c	EVENT EXPENSES	4,153
d	BANK AND MERCHANT CHARG	1,717
e	All other expenses
25	Total functional expenses. Add lines 1 through 24e	866,890
26	Joint costs. Complete this line only if the organization reported in column (B) joint costs from a combined educational campaign and fundraising solicitation. Check here if following SOP 98-2 (ASC 958-720).

1	Cash–non-interest-bearing ........		121,911	1	269,522
2	Savings and temporary cash investments .........			2	55,011
3	Pledges and grants receivable, net ......			3
4	Accounts receivable, net .............			4
5	Loans and other receivables from any current or former officer, director, trustee, key employee, creator or founder, substantial contributor, or 35% controlled entity or family member of any of these persons .......
				5
6	Loans and other receivables from other disqualified persons (as defined under section 4958(f)(1)), and persons described in section 4958(c)(3)(B) ...
				6
7	Notes and loans receivable, net ...........			7
8	Inventories for sale or use ............			8
9	Prepaid expenses and deferred charges ......			9
10a	Land, buildings, and equipment: cost or other basis. Complete Part VI of Schedule D	10a
b	Less: accumulated depreciation	10b		10c
11	Investments—publicly traded securities .			11
12	Investments—other securities. See Part IV, line 11 .....			12
13	Investments—program-related. See Part IV, line 11 ..			13
14	Intangible assets ...............			14
15	Other assets. See Part IV, line 11 ...........		2,463	15	2,093
16	Total assets. Add lines 1 through 15 (must equal line 33)...		124,374	16	326,626

17	Accounts payable and accrued expenses .....	0	17	187
18	Grants payable ...		18
19	Deferred revenue .........		19
20	Tax-exempt bond liabilities .........		20
21	Escrow or custodial account liability. Complete Part IV of Schedule D		21
22	Loans and other payables to any current or former officer, director, trustee, key employee, creator or founder, substantial contributor, or 35% controlled entity or family member of any of these persons .........
			22
23	Secured mortgages and notes payable to unrelated third parties ..		23
24	Unsecured notes and loans payable to unrelated third parties ..		24
25	Other liabilities (including federal income tax, payables to related third parties, and other liabilities not included on lines 17 - 24). Complete Part X of Schedule D		25
26	Total liabilities. Add lines 17 through 25..	0	26	187

	Organizations that follow FASB ASC 958, check here and complete lines 27, 28, 32, and 33.
27	Net assets without donor restrictions ..........	124,374	27	326,439
28	Net assets with donor restrictions ...........		28
	Organizations that do not follow FASB ASC 958, check here and complete lines 29 through 33.
29	Capital stock or trust principal, or current funds .....		29
30	Paid-in or capital surplus, or land, building or equipment fund ...		30
31	Retained earnings, endowment, accumulated income, or other funds		31
32	Total net assets or fund balances ...........	124,374	32	326,439
33	Total liabilities and net assets/fund balances ........	124,374	33	326,626

Limits on Lobbying Expenditures (The term "expenditures" means amounts paid or incurred.)		(b) Affiliated group totals
1a	Total lobbying expenditures to influence public opinion (grass roots lobbying) ......................
b	Total lobbying expenditures to influence a legislative body (direct lobbying) ........................
c	Total lobbying expenditures (add lines 1a and 1b) ............................................................
d	Other exempt purpose expenditures ...............................................................................
e	Total exempt purpose expenditures (add lines 1c and 1d) ..................................................
f	Lobbying nontaxable amount. Enter the amount from the following table in both columns.
	If the amount on line 1e, column (a) or (b) is:The lobbying nontaxable amount is:
	Not over $500,00020% of the amount on line 1e.
	Over $500,000 but not over $1,000,000$100,000 plus 15% of the excess over $500,000.
	Over $1,000,000 but not over $1,500,000$175,000 plus 10% of the excess over $1,000,000.
	Over $1,500,000 but not over $17,000,000$225,000 plus 5% of the excess over $1,500,000.
	Over $17,000,000$1,000,000.

g	Grassroots nontaxable amount (enter 25% of line 1f) .................................................
h	Subtract line 1g from line 1a. If zero or less, enter -0-. ................................................
i	Subtract line 1f from line 1c. If zero or less, enter -0-. ................................................
j	If there is an amount other than zero on either line 1h or line 1i, did the organization file Form 4720 reporting section 4911 tax for this year? ...................................................................................................................	Yes No

4-Year Averaging Period Under Section 501(h) (Some organizations that made a section 501(h) election do not have to complete all of the five columns below. See the separate instructions for lines 2a through 2f.)
Lobbying Expenditures During 4-Year Averaging Period
	Calendar year (or fiscal year beginning in)	(a) 2021	(b) 2022	(c) 2023	(d) 2024	(e) Total

2a	Lobbying nontaxable amount

b	Lobbying ceiling amount (150% of line 2a, column(e))

c	Total lobbying expenditures

d	Grassroots nontaxable amount

e	Grassroots ceiling amount (150% of line 2d, column (e))

f	Grassroots lobbying expenditures

(a) Name	(b) Address	(c) EIN	(d) Amount paid from filing organization's funds. If none, enter -0-.	(e) Amount of political contributions received and promptly and directly delivered to a separate political organization. If none, enter -0-.
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